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Western Psychiatric Institute – Addiction Treatment Program

6714 Kelly street Pittsburgh, PA 15208
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Western Psychiatric Institute and Clinic of UPMC PA 15208

About Western Psychiatric Institute – Addiction Treatment Program

Western Psychiatric Institute – Addiction Treatment Program is a recognized provider of mental health and addiction treatment for adults in and around Allegheny County. This Pittsburgh, Pennsylvania, facility offers outpatient and inpatient addiction treatment options that include medication assisted treatment (MAT) if necessary. The facility also offers pregnancy recovery support and childcare services for women experiencing substance use disorders.

Payment Options

The facility will bill your insurance provider for most services, as long as your coverage is in network. That said, you may still owe the clinic for copay, coinsurance, deductibles or other services not covered by insurance. In these situations, the facility accepts private pay options. It is possible to arrange a payment plan if you can’t afford to pay off your entire bill at once.

Leading Provider of Treatment for 70+ Years

One great thing about this facility is that the company is a global leader in clinical care, research and treatments. While the company is headquartered in Pittsburgh, they have over 40 hospitals and outpatient centers across the globe including locations in Ireland and Italy.

Another notable feature of this facility is that they uphold the notion that clients have the right to receive healthcare services without being discriminated against based on their race, age, ethnicity, ancestry, sex, gender identity, sexual orientation, national origin, disability status or source of payment.

Immediate Support and Interventions

If you’re struggling with substance use, then it’s important to know that you don’t have to stop using in order to start treatment here. The facility can also help with intervention services if your loved one needs help.

Latest Reviews

Goji Ghost
2 months ago on Google
5
It was a good hospital with nice staff I was released today (3/4/25) I was there after an overdose for 9 days on the 11th floor due to lack of space in other units I'm a minor as well the food was decent the staff all wonderful
Response from the owner2 months ago
Hi, We appreciate you taking the time to share about your experience at UPMC Western Psychiatric Hospital. Your feedback is very important to us and valuable to other patients looking for high-quality care. We hope you have a wonderful day!
Hunter Dolatowski
2 months ago on Google
1
Was sent here for a mental health crisis refused me the first time. almost week later I came back they originally refused to take me because I was not suicidal. Didn't get any help for my crisis and honestly just made me worst. They said stuff like straight out of One Flew Over the Cuckoo's Nest like that Dr. Diller was the best doctor they had and people all over the country came to see him. There was a dead bug in one of the windows of the one room. By the end of it they seemed they stopped carrying about my crisis, I was glad I was out of there after a month, but ended up having an allergic reaction to the medicine thankfully children's was able to help me in two days I'm since gotten better but I'll always remember what happened here my dad also left a bad review about his experience coming in to see me. Edit you shouldn't have to fill out a form about your experience you should just be able to listen to the reviews.
Response from the owner2 months ago
Hi Hunter, We care about your health and providing you with the highest level of patient satisfaction. It seems like your visit at UPMC Western Psychiatric Hospital didn t meet your expectations based on your low rating. Please contact us by filling out the brief form found at UPMC.com/Feedback to share more about your recent experience with a patient representative. Thank you in advance for providing us with valuable feedback!
Najiv Edwards
2 months ago on Google
2
This place isn t really useful. Waiting room takes hours to get through, and then once you are assigned a unit or floor, you basically are a kindergartner until you can talk your way out of the hospital. The food is alright, the staff means well. But the patients are the worst of it, regardless of where you are. Would not recommend for people who actually need mental health help.
Response from the owner2 months ago
Hi Najiv, We care about your health and providing the highest level of patient satisfaction. We d like to receive additional details about your visit at UPMC Western Psychiatric Hospital in order to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. Thank you for providing us with valuable feedback.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.4 / 10

Location

Accepted Insurance

Western Psychiatric Institute – Addiction Treatment Program works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Pennsylvania is devoted to the treatment of addiction. Levels of care, treatment methods, and settings differ, but the aim of each program is to end drug dependency and empower participants to achieve long-term recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (412) 864-5300
Building icon

6714 Kelly street
Pittsburgh, PA 15208

Fact checked and written by:
Jennifer Martin
Edited by:
Kerry Nenn, BSW

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Reviews of Western Psychiatric Institute – Addiction Treatment Program

2.1/5 (254 reviews)
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Overall Experience
Date Submitted
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Google Reviews

2.1 (254 reviews)
Maia Griffie
2 weeks ago
1

I hate this place I was there back in December got attacked by another patient and once I have a chance there will be charges filed. Unacceptable place to get treatment. Then they don’t even clean the unit bathrooms really good. I just hope someone files a lawsuit cause half of the workers are not even doing their job.

Response from the ownerInvalid relative date format:
Hi Maia, <br><br>We care about your health and providing the highest level of patient satisfaction. We’d like to receive additional details about your visit at UPMC Western Psychiatric Hospital in order to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. <br><br>Thank you for providing us with valuable feedback.
Kayla
4 weeks ago
2

Go to this place at your own risk. There was a LOT of gaslighting, manipulation, and lies. I was sent here to get better from my eating disorder (ARFID) and news flash! They only know how to treat physical eating disorders not the mental ones as much. They refused to give me my basic needs at times. I had to basically let my blood sugar drop to dangerously low levels before they cared. I have autism and it's a very overstimulating place for me. I can't handle a constant busy routine, bright lights, loud noises, etc. MOST staff were very kind it was mostly just one or two that gave me problems. I feel traumatized after this experience, they basically told me that they wouldn't help me until I realized I needed it. They wouldn't let me have a snack before bed because it would've been seen as "special privileges" to others. The main nurse that worked on the unit would give me and my family dirty looks for no reason. Very unprofessional and rude. They would give others their needs easily but whenever it came to me they would give me a hard time. It got so bad that my parents had to sign me out and I have to take care of myself at home now. I lost at least 4 pounds in the span of 4 DAYS I spent there. Now I have to try and fix my body. Thanks UPMC you're the best! And now I have to go to therapy to fix my trauma! Yay!

Response from the ownerInvalid relative date format:
Hi Kayla, <br><br>We care about your health and providing the highest level of patient satisfaction. We’d like to receive additional details about your visit at UPMC Western Psychiatric Hospital in order to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. <br><br>Thank you for providing us with valuable feedback.
STEELERS4DK 5527
1 month ago
1

This place is an absolute joke. the training they provide is not helpful for when a patient lashes out. they treat their employees like garbage and lie to them about when and how they should work. do not send a loved one here for help

Response from the ownerInvalid relative date format:
Hi, <br><br>We care about your health and providing the highest level of patient satisfaction. We’d like to receive additional details about your experience with UPMC Western Psychiatric Hospital in order to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. <br><br>Thank you for providing us with valuable feedback.
Nancy Ngari
1 month ago
1

Worst hospital ever. No professional mannerisms for whatsoever. Treats people like trash. Cannot recommend this hospital at all unless you are looking for rudeness and ill treatments.

Response from the ownerInvalid relative date format:
Hi Nancy, <br><br>We care about your health and providing the highest level of patient satisfaction. We’d like to receive additional details about your visit at UPMC Western Psychiatric Hospital in order to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. <br><br>Thank you for providing us with valuable feedback.
Chelsey Lynn
1 month ago
1

Western Psychiatric is the worst place to send any loved one to. The care is subpar and unorganized, there’s no sense of urgency. The staff needs to be admitted along with the patients due to the incompetent. The employees obviously have no knowledge, certification or background on mental health care. Terrible and inhuman living conditions. Communication is a lack thereof with zero respect for the families. I would say they need to do better but they actually need to shut down.

Response from the ownerInvalid relative date format:
Hi Chelsey, <br><br>The situation you describe during your experience with UPMC Western Psychiatric Hospital doesn’t sound in alignment with our pursuit of excellence. We’d like to receive additional details from you, with the goal of improving future patient experiences. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. <br><br>Thank you for providing us with valuable feedback.
jenna moini
1 month ago
1

absolute crap treatment this is the worst psychiatric care i have ever received. they treat you like youve just stepped onto this planet and have no idea where you are despite literally trying everything to get yourself better. i have never felt worse in my life and have stopped my medication without them even noticing. i see an MD every week and she hasnt even realized. complete bullshit. all they care about is suicide.

Response from the ownerInvalid relative date format:
Hi Jenna, <br><br>We’re disappointed to hear about your experience with UPMC Western Psychiatric Hospital. The situation you describe isn’t in alignment with our pursuit of excellence. We’d like to receive additional details from patients like you to improve future experiences. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. <br><br>Thank you for providing us with valuable feedback.
Goji Ghost
2 months ago
5

It was a good hospital with nice staff I was released today (3/4/25) I was there after an overdose for 9 days on the 11th floor due to lack of space in other units I'm a minor as well the food was decent the staff all wonderful

Response from the ownerInvalid relative date format:
Hi,<br><br>We appreciate you taking the time to share about your experience at UPMC Western Psychiatric Hospital. Your feedback is very important to us and valuable to other patients looking for high-quality care.<br><br>We hope you have a wonderful day!
Hunter Dolatowski
2 months ago
1

Was sent here for a mental health crisis refused me the first time. almost week later I came back they originally refused to take me because I was not suicidal. Didn't get any help for my crisis and honestly just made me worst. They said stuff like straight out of One Flew Over the Cuckoo's Nest like that Dr. Diller was the best doctor they had and people all over the country came to see him. There was a dead bug in one of the windows of the one room. By the end of it they seemed they stopped carrying about my crisis, I was glad I was out of there after a month, but ended up having an allergic reaction to the medicine thankfully children's was able to help me in two days I'm since gotten better but I'll always remember what happened here my dad also left a bad review about his experience coming in to see me. Edit you shouldn't have to fill out a form about your experience you should just be able to listen to the reviews.

Response from the ownerInvalid relative date format:
Hi Hunter,<br><br>We care about your health and providing you with the highest level of patient satisfaction. It seems like your visit at UPMC Western Psychiatric Hospital didn’t meet your expectations based on your low rating. Please contact us by filling out the brief form found at UPMC.com/Feedback to share more about your recent experience with a patient representative.<br><br>Thank you in advance for providing us with valuable feedback!
Najiv Edwards
2 months ago
2

This place isn’t really useful. Waiting room takes hours to get through, and then once you are assigned a unit or floor, you basically are a kindergartner until you can talk your way out of the hospital. The food is alright, the staff means well. But the patients are the worst of it, regardless of where you are. Would not recommend for people who actually need mental health help.

Response from the ownerInvalid relative date format:
Hi Najiv, <br><br>We care about your health and providing the highest level of patient satisfaction. We’d like to receive additional details about your visit at UPMC Western Psychiatric Hospital in order to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. <br><br>Thank you for providing us with valuable feedback.
Darjee De’Coldest
2 months ago
1

greedy immoral staff. security stole the cash that was in my purse and I never got it back even after filing a report. my bed was covered in bedbugs and the power tripping staff that likes to humiliate patients told me that they didn’t believe me and I couldn’t move to a different room unless I could catch one myself to show them terrible food especially if you have food allergies or food sensitivities power tripping staff/nurses that talk to patients like they’re toddlers Dehumanizing feels like jail

Response from the ownerInvalid relative date format:
Hi Darjee, <br><br>We care about your health and providing the highest level of patient satisfaction. We’d like to receive additional details about your experience at UPMC Western Psychiatric Hospital in order to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. <br><br>Thank you for providing us with valuable feedback.
Sam B
2 months ago
1

They don't care about helping people here. They just want to get people out because they don't have the space to care for them. Also, they didn't even try another medication when mine wasn't working and threw me out even when I said I was going to kill myself if they didn't treat me.

Response from the ownerInvalid relative date format:
Hi Sam, <br><br>We care about your health and providing the highest level of patient satisfaction. We’d like to receive additional details about your visit at UPMC Western Psychiatric Hospital in order to address your concerns and to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. <br><br>Thank you for providing us with valuable feedback.
Thomas Dovey
3 months ago
2

The staff was great but when it came to upper management “Angela” was a joke and caused more harm than good from my perspective.

Response from the ownerInvalid relative date format:
Hi Thomas, <br><br>We care about your health and providing the highest level of patient satisfaction. We’d like to receive additional details about your visit at UPMC Western Psychiatric Hospital in order to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. <br><br>Thank you for providing us with valuable feedback.
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