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Charlie Norwood VA Medical Center – Uptown Division

1 Freedom Way
Augusta, GA 30904
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Augusta VA - Charlie Norwood Medical Center GA 30904

About Charlie Norwood VA Medical Center – Uptown Division

Their inpatient program gives veterans round the clock care and a variety of treatments to help them overcome their addictions, such as individual therapy and group counseling.

Their outpatient program is for those with less severe cases of addiction who are seeking a variety of treatment options throughout the day. These services include individual therapy and group counseling.

Augusta VA Medical Center-Uptown may accept most commercial insurances, including Aetna, BlueCross BlueShield, Humana, United Healthcare and others. Contact your provider to check coverage because out of network benefits may vary.

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Fact checked and written by:
Benjamin Cardenas
Edited by:
Courtney Myers, MS

Facility Overview

Calendar icon 91+
Avg Length of Stay in Days

Latest Reviews

Cristina
2 weeks ago on Google
1
Had to plead my case with the pharmacy to get me more insulin since my appointment with Endo AND my pcm wasn’t until August only to hear today that they were rescheduled to September. I’ve been here since January and for reference the date today is May 24. The pharmacist said they would try and get it expedited, I’m going on day 5 of no insulin.
Teresa Jones
3 weeks ago on Google
1
Director's office staff refuse to answer the phone even when the operator stayed on the phone during multiple attempts to get someone to answer. This is totally unacceptable that the entire office staff think it's okay to ignore veterans attempts to reach them during normal business hours. From the negative reviews here, it's obvious there's a concerning lack of respect for the men and women like myself who honorably served our country. Negative reviews are fine but make your voices heard. Contact your Patient Advocate to voice your concerns and force the hospital's leadership to actually address your grievances.
Cole Allen
1 month ago on Google
3
You can tell no one is worried about losing their jobs anymore. The VA is back to it's old self. All I've seen is staff and employees standing in the hallways talking. I've seen several waiting rooms with people in them just waiting and the people they are waiting for just talking about the weekend. I just watched it happen. The labs still don't care if they are quick and efficient or slow and carefree. When you don't have to worry about losing your job no matter what you do, or do not do, then there's no motivation to get things done. Pretty heartbreaking. I'm not saying all of the VA hospital, but if everyone from the top to the bottom wasn't buddy buddy, then maybe someone would actually have consequences for their actions or inactions. Maybe the managers can step out of their offices or stop chatting with their friends and start managing.
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Rehab Score

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7.5 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Charlie Norwood VA Medical Center – Uptown Division works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Aftercare, which is sometimes referred to as continuing care or relapse prevention, is a type of structured care meant to help you continue with the progress you've made after completing an addiction treatment program. Most of the time, you'll continue receiving support after a treatment program by partnering with their case managers and staff to identify and access the resources you need to remain sober.

A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

A quality drug rehab in Georgia can help you overcome addiction. This environment is designed to help you address the complex issues contributing to drug dependence. The goal of treatment is to give you the tools you need to make a full recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

By incorporating recreational therapy into an addiction treatment program in Georgia, you learn to discover new interests and develop health and healthy coping mechanisms. Activities could include painting, group sports, or yoga. These encourage social interaction and support your physical fitness, which are vital factors in a successful recovery journey.

While each person is unique, the typical length for dialectical behavior therapy is six months to a year. You'll attend weekly hour long individual sessions with your therapist, as well as weekly group sessions. Homework between sessions often includes keeping a diary to track your emotions and behaviors. Your therapist uses this diary to guide the focus of each session.

Amenities

  • car iconPrivate Transportation
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • weight iconGym

Staff & Accreditations

Staff

Robin E Jackson, PhD

Medical Center Director

Oscar G. Rodriguez

Deputy Executive Director

Kimberly Booker

Associate Director

Karin Cooke

Associate Director for Patient Care Services

Lennox A. Wildman Sr, BS, MAEd

Assistant Medical Center Director

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 244549

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 2391

Contact Information

Building icon

1 Freedom Way
Augusta, GA 30904

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Reviews of Charlie Norwood VA Medical Center – Uptown Division

3.13/5 (248 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.13 (248 reviews)
Cristina
2 weeks ago
1

Had to plead my case with the pharmacy to get me more insulin since my appointment with Endo AND my pcm wasn’t until August only to hear today that they were rescheduled to September. I’ve been here since January and for reference the date today is May 24. The pharmacist said they would try and get it expedited, I’m going on day 5 of no insulin.

Teresa Jones
3 weeks ago
1

Director's office staff refuse to answer the phone even when the operator stayed on the phone during multiple attempts to get someone to answer. This is totally unacceptable that the entire office staff think it's okay to ignore veterans attempts to reach them during normal business hours. From the negative reviews here, it's obvious there's a concerning lack of respect for the men and women like myself who honorably served our country. Negative reviews are fine but make your voices heard. Contact your Patient Advocate to voice your concerns and force the hospital's leadership to actually address your grievances.

Cole Allen
1 month ago
3

You can tell no one is worried about losing their jobs anymore. The VA is back to it's old self. All I've seen is staff and employees standing in the hallways talking. I've seen several waiting rooms with people in them just waiting and the people they are waiting for just talking about the weekend. I just watched it happen. The labs still don't care if they are quick and efficient or slow and carefree. When you don't have to worry about losing your job no matter what you do, or do not do, then there's no motivation to get things done. Pretty heartbreaking. I'm not saying all of the VA hospital, but if everyone from the top to the bottom wasn't buddy buddy, then maybe someone would actually have consequences for their actions or inactions. Maybe the managers can step out of their offices or stop chatting with their friends and start managing.

Nope Lies
1 month ago
1

Can we please just bulldoze it, start over, and hope for the best? It can’t possibly be worse the second time around right? Been assigned here (without alternative unfortunately) for care for 3+ years and the PCP has graced me with their presence once. Only 1 provider so far spoke English as their first language for some reason which has only caused more issues because they literally struggle to understand what I’m saying. If you have an alternative, please do yourself a favor and go anywhere else.

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