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Axis Health System – Pagosa Springs Integrated Healthcare

52 Village Drive Pagosa Springs, CO 81147
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The facilities at Axis Health System - Archuleta Integrated Healthcare in Pagosa Springs, CO 1

About Axis Health System – Pagosa Springs Integrated Healthcare

Axis Health System – Pagosa Springs Integrated Healthcare is one of Axis Health System’s federally designated Community Health Centers in Colorado. They’re located along Village Drive in Pagosa Springs, just a mile southwest of the Springs Resort & Spa, San Juan River Walk and the Historic Downtown Pagosa Springs. The facility is dedicated to supporting medically indigent individuals in this local community and other underserved areas across Archuleta County.
They promote a healthier community by making high-quality care available regardless of the client’s ability to pay or insurance status. You can access quite a broad range of services via their integrated model. This encompasses dental support alongside primary medical care like nutritional counseling, same-day sick visits and management of chronic conditions.

They also offer evidence-based mental health and substance use recovery including treatment for co-occurring disorders as part of their behavioral health care. Their program supports individuals involved in the criminal justice system and members of the LGBTQ+ community.

Integrated Addiction Treatment

You can receive customized and integrated care in this clinic if your pattern of drug or alcohol use has become problematic. They offer outpatient support involving extensive intake assessment, personalized care planning and therapeutic support to help you build resilience and effective coping skills to prevent relapse. Your custom recovery plan may involve the prescription of Vivitrol or Suboxone via medication assisted treatment (MAT) to ease withdrawal symptoms and minimize relapse risks. The program incorporates psychiatric care, such as evaluation and medication management, as part of integrated support to foster general wellbeing.

Several other services are available as part of their outpatient services. This includes court-ordered assessment, education and treatment for DUI offenders across all risk levels. Social detoxification services are accessible here when clinically relevant to achieve success. Referral support is provided for inpatient treatment if your assessment indicates the need for this level of care. You can also benefit from their nutritional counseling and smoking cessation programs as part of wellness support.

Recovery Support Services for Stability

Their full spectrum of care includes various wraparound services to ensure stability and keep you on track with your recovery goals. They offer vocational counseling and employment support to help you secure job opportunities. They can assist with housing, food and transportation as well via linkage to community services. They can also help with insurance applications and education support regarding the disease of addiction.

Latest Reviews

George
6 months ago on Google
1
Have called over and over. Look elsewhere.
Response from the owner1 month ago
We’re very sorry to hear about your experience with repeated calls. Your feedback is important to us, and we would like to address your concerns directly. Please contact our Regional Grievances Supervisor at 970.335.2205 so we can assist you further.
Blane Todd
6 months ago on Google
1
Billing department is horrible. I switched to PSMC solely because of billing. It will take months to receive a bill, if you get one at all - they may just send you to collections. Perhaps they are trying to stimulate a need for mental health services by creating anguish for their customers.
Response from the owner1 month ago
Thank you for reaching out and sharing your experience with our billing department. We value your feedback and are committed to resolving this matter. Please contact our Regional Grievances Supervisor at 970.335.2205, and we will be more than happy to address your concerns directly.
Michael B
8 months ago on Google
1
Useless. Claim to be in network for Cigna Dental insurance. But they do not do cleaning just X-rays and dentist. Refers to independent hygienist that doesn t take insurance for cleaning or go to Durango in April. Now have to pay for full scheduled visit at old dentist that s out of network to stay on schedule for semi annual cleaning. Would have been covered but these idiots will file claim for today s visit that accomplished nothing. Also said be there 15 minutes early for 8 am appointment to do paperwork and they are not open. I m sure if our tax dollars are subsidizing this clown show there is epic waste. I dare a member of senior management to call me. You have my number.Also they do not answer phones. Says they are busy. I went up there after calling 10 times. I m 3 minutes away and there was not a soul in the waiting room other than the receptionist sitting there doing nothing, including not answering the phone.
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6.7 / 10

Location

Accepted Insurance

Axis Health System – Pagosa Springs Integrated Healthcare works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

12-step icon12-Step

Addiction recovery based on a 12 step program model is rooted in peer support and spiritual development. Participants regularly attend 12 step meetings, which are free, anonymous, peer-led, and available throughout the day and night in most communities. Clients' recovery is achieved progressively as they work through the 12 steps, which teach them to understand and address the root causes of their addiction, become accountable for their choices, and relinquish control over that which cannot be changed.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Shelly Burke

CEO

Shelly J. Spalding

COO

Alex Conrad, C.P.A., M.B.A.

Chief Administrative Officer

Shay Denning, J.D.

Chief Legal Officer & General Counsel

Tina Squires

VP of People Strategy

Lincoln Pehrson

VP of Operations

Brian Ensign, L.C.S.W, L.A.C.

VP of Behavioral Health

Ryan Pierce

VP of Finance

Contact Information

Building icon

52 Village Drive
Pagosa Springs, CO 81147

Fact checked and written by:
Chika Uchendu
Edited by:
Kerry Nenn, BSW

Reviews of Axis Health System – Pagosa Springs Integrated Healthcare

4/5 (32 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

George
6 months ago
1

Have called over and over. Look elsewhere.

Response from the ownerInvalid relative date format:
We’re very sorry to hear about your experience with repeated calls. Your feedback is important to us, and we would like to address your concerns directly. Please contact our Regional Grievances Supervisor at 970.335.2205 so we can assist you further.
Blane Todd
6 months ago
1

Billing department is horrible. I switched to PSMC solely because of billing. It will take months to receive a bill, if you get one at all - they may just send you to collections. Perhaps they are trying to stimulate a need for mental health services by creating anguish for their customers.

Response from the ownerInvalid relative date format:
Thank you for reaching out and sharing your experience with our billing department. We value your feedback and are committed to resolving this matter. Please contact our Regional Grievances Supervisor at 970.335.2205, and we will be more than happy to address your concerns directly.
Michael B
8 months ago
1

Useless. Claim to be in network for Cigna Dental insurance. But they do not do cleaning just X-rays and dentist. Refers to independent hygienist that doesn t take insurance for cleaning or go to Durango in April. Now have to pay for full scheduled visit at old dentist that s out of network to stay on schedule for semi annual cleaning. Would have been covered but these idiots will file claim for today s visit that accomplished nothing. Also said be there 15 minutes early for 8 am appointment to do paperwork and they are not open. I m sure if our tax dollars are subsidizing this clown show there is epic waste. I dare a member of senior management to call me. You have my number.Also they do not answer phones. Says they are busy. I went up there after calling 10 times. I m 3 minutes away and there was not a soul in the waiting room other than the receptionist sitting there doing nothing, including not answering the phone.

Jason Kosola
10 months ago
3

This review is for dental only. I just switched here for dental because they are in my network. When I scheduled my dental appointment they did not inform me that they do not have a hygienist there and I would have to go to Durango for a cleaning. Scheduling for a cleaning in Durango is booked out for 7 months!

Casper Ghost
1 year ago
5

Super friendly, and very polite and helpful. Awesome job! Thank you

Response from the ownerInvalid relative date format:
Thank you for your kind compliments! We are always happy to assist in any way we can.
Ali Whitman
1 year ago
5

Dr. jeanne is wonderful at what she does and takes her time with you. She is honest, forthcoming, and one of the best medical peeps in Pagosa.

Rachel Johnson
1 year ago
3

Great doctor and care team. Sits and listens. Acts like they care. Billing does not communicate with office on coverage. Do your own research. Better than hospital still though

Response from the ownerInvalid relative date format:
Hi there- thanks for sharing your thoughts. Sorry to hear about your experience with billing- please reach out to us directly at 970.335.2445 if we can further assist. Thanks!
Cassidy Colby
1 year ago
1

Unprofessional and incompetent communication. Don’t expect to speak with someone when calling, or expect a return phone call.

Response from the ownerInvalid relative date format:
Hi Cassidy- Sorry to hear about your experience with our phones- please reach out to us directly at 970.335.2445 if we can further assist or you'd like to share more information.
Vivian Bracetti
1 year ago
5

Jeanne Marotta FNP and Summer Damico DDS are amazing. They both take great pride in their job and provide the best care for their patients.

Response from the ownerInvalid relative date format:
Thanks so much- we think they're awesome too! We appreciate you leaving your feedback.
CINDEE RICE
1 year ago
2

Dentist was unprofessional.

Dena Lee
1 year ago
1

Would be great if I could call and make an appointment. However, I have to drive to their office and make appointments in person because they do not answer their phones or call you back. From PCP's to Psychiatrict Nurse Practitioners. Terrible and unprofessional communication.

Response from the ownerInvalid relative date format:
We're so sorry to hear this. If you would like to provide additional information, please call our grievance coordinator at 970.335.2445.
Glorie Hoerth
2 years ago
5

Very compassionate medical professionals here. Staff altogether have been wonderful.

Response from the ownerInvalid relative date format:
Thanks so much for leaving your thoughts!
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