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Citrus Health Network, Inc.

4175 West 20th Avenue Hialeah, FL 33012
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Citrus Health Network FL 33012

About Citrus Health Network, Inc.

Citrus Health Network, Inc. is a nonprofit healthcare provider and Federally Qualified Health Center in Hialeah, Florida. They offer primary medical and behavioral healthcare services, including substance use and co-occurring disorder treatment. They provide outpatient services, assessments and a 24 hour crisis stabilization unit. They accept insurance from many of the major providers. They also accept Medicare and Medicaid. Their programs are accredited by The Joint Commission.

The crisis stabilization unit offers short term care for mental health stabilization. You’ll have case management for ongoing support. A case manager works with you if you have a persistent mental health challenge and will develop a personal plan of care that includes coordinating your services.

If you’re 18 and older with a substance use disorder, you’ll attend the HOPE Program. This program will help you reduce your chemical dependency and achieve sobriety. You’ll receive medication assisted treatment (MAT) if necessary. You’ll have an assessment followed by an individual treatment plan. Substance use disorder treatment includes group therapy, individual therapy, health education and primary care services.

You’ll be seen by licensed psychologists, psychiatrists, psychiatric nurse practitioners, mental health counselors and clinical social workers. Counseling is important to your substance use treatment because many people with substance use disorder also have co-occurring mental health disorders. A few examples of co-occurring disorders are anxiety, depression and bipolar disorder. Substance use is often a result of untreated co-occurring mental health disorders.

Once stabilized, you’ll be in an outpatient program. The outpatient service hours for the 20th Avenue location are Monday through Friday from 7:30 a.m. to 6:00 p.m.

Latest Reviews

Brandon Diaz
2 months ago on Google
1
I understand this is country of free will and we can t force people to do things. But to discharge a mentally ill person who suffers from schizophrenia without informing the family of his discharge is ridiculous to me, not even a call from the doctor to inform them at what time the patient was discharged. Now we have no clue where our family member is and can only pray he is safe.
Sajalik
2 months ago on Google
1
This hospital is HORRIBLE, first they said I'm crazy and treated me and my parents with 0 respect, and they were very insulting and then after saying I'm crazy they made me pay my damn pills which I had been taking for like months and NEVER had to pay anything and the pill didn't even change! Worst hospital I ha never visited in my whole life, do not go there if you want your child to stay sane.
Hampton Bishop
3 months ago on Google
1
very abusive. i have residual trauma from this place that i will not get into. unfortunately nowadays, you cannot trust therapists or else you'll get sent to a room and treated like a prisoner. citrus is not a place to make you happy but more so its a place so they can make sure you don't harm yourself. Please seek help elsewhere.
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Rehab Score

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6.9 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff & Accreditations

Staff

Mario Jardon, LCSW

President & Chief Executive Officer

Maria Alonso, MBA

Chief Operating Officer

Renan Llanes, MBA

Chief Information Officer

Jose H. Pagliery, MD

Chief Medical Officer

Melina M. Visser, PsyD

Chief Quality Officer

Jose Garcia, MBA, CHCQM

Chief Financial Officer

Leslie Veiga

Director of Communications & FCN Human Resources

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (305) 825-0300
Building icon

4175 West 20th Avenue
Hialeah, FL 33012

Fact checked and written by:
Susan Bertram, BA
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Hialeah

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Reviews of Citrus Health Network, Inc.

2.7/5 (271 reviews)
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Overall Experience
Date Submitted
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Google Reviews

2.7 (271 reviews)
Keethan Whittaker
3 weeks ago
1

I had an extremely disturbing experience with Citrus Health Network during a supervised child visitation. A clinician affiliated with their organization observed me via FaceTime without my knowledge or consent, and no consent form was ever provided or signed. I was only told at the last second — after I had already approached my children — that someone would be “watching.” When I contacted Citrus about the violation, they didn’t take accountability. Instead, they attempted to justify the incident without offering proof or even acknowledging how serious it was. This was humiliating, deeply unprofessional, and a total breach of trust. Citrus has failed to explain how this happened, failed to show any consent documentation, and failed to prevent it from happening again. I strongly urge anyone dealing with this organization to be extremely cautious and to demand full transparency up front.

Former Patient
1 month ago
1

I had a disappointing experience with Therapist Lauren Vasconez from the Navigate program from October 2022 to June 2024. Despite my trust and vulnerability, I encountered consistent unprofessionalism and ineffective therapy. Issues: •Chronic tardiness (up to 30 minutes) •Dominating sessions with lectures •Lack of empathy and genuine support •Insensitive comments about appearance •Frequent laughter even at serious issues •Racist comments •Ignoring crisis text •Dismissive towards my complaints •No progress on my goals •Compromised my mental health and well-being Caution If considering Navigate or Lauren Vasconez, weigh your options carefully.

Brandon Diaz
2 months ago
1

I understand this is country of free will and we can’t force people to do things. But to discharge a mentally ill person who suffers from schizophrenia without informing the family of his discharge is ridiculous to me, not even a call from the doctor to inform them at what time the patient was discharged. Now we have no clue where our family member is and can only pray he is safe.

Maria Lopez
2 months ago
5

Sajalik
2 months ago
1

This hospital is HORRIBLE, first they said I'm crazy and treated me and my parents with 0 respect, and they were very insulting and then after saying I'm crazy they made me pay my damn pills which I had been taking for like months and NEVER had to pay anything and the pill didn't even change! Worst hospital I ha never visited in my whole life, do not go there if you want your child to stay sane.

Alice Cotto (Goldenbrasil)
3 months ago
4

Hampton Bishop
3 months ago
1

very abusive. i have residual trauma from this place that i will not get into. unfortunately nowadays, you cannot trust therapists or else you'll get sent to a room and treated like a prisoner. citrus is not a place to make you happy but more so its a place so they can make sure you don't harm yourself. Please seek help elsewhere.

Joanna Jubitana
4 months ago
1

I have been requesting immediate support because my landlord is attempting fraud, and I am being held responsible for their actions by agencies distributing government financial assistance, including Camillus House and Citrus Health Network. I was not informed that I had to pay $51 per month until May 2024, despite signing my lease in September 2023. Citrus Health Network stated they would cover my entire rent of $1,923 or up to the equivalent amount because I was in the Section 8 ELAN program, as indicated in the ELAN document I signed with Citrus Health Network. However, in May 2024, HUD informed me that I was not a Section 8 participant and that my program was part of the Continuum of Care Program for permanent housing. In May 2024, my landlord, Nadlan Property Management, charged me the full rent amount for the period from September 2023 to May 2024, as well as late fees of approximately $300 per month thereafter. I was unemployed at the time, and my program supervisor at Citrus Health Network was aware that I could not contribute to payments, as rehousing was an emergency for those transitioning from a shelter with children. They agreed to wait for a decision from the Social Security Administration regarding my income before I began paying my portion of the rent, as my children’s father had not been paying child support. During this waiting period, the landlord continued to apply late fees of approximately $300 per month. Unfortunately, I was denied income from the Social Security Administration in September 2024, which forced me to seek reemployment. I began working part-time for Miami Dade County Public Schools as a Reading Interventionist at Paul Laurence Dunbar Elementary from late August to late October but was terminated due to a lack of funding for the interventionist position as stated by the school principal. During this time, more late fees were included with the unpaid rent. I contributed to the rent during my two months of work, yet late fees continued to accrue after I submitted my rent. Now, the City of Miami has refused to pay the landlord their portion of the rent due to failed inspections by the landlord, not because of me. However, the landlord is attempting to hold me responsible for these failures. When I shared this with Alexandra Reyes at Camillus House, she dismissed my concerns and sided with Nadlan Property Management. I was not present for the September 5, 2024 inspection but attended the inspection on February 7, 2025, which was successfully completed by the Section 8 inspector. He will return in 30 days to verify that the necessary maintenance work has been completed. I had not heard from Fatima Reyes or Section 8 regarding the September 5 inspection, which occurred while I was at work. If that inspection did not take place, it would be considered another failure, which might explain why Section 8 has not approved payments, although this has not been officially declared. Additionally, Alexandra Reyes stated that Section 8 would not cover the rent from the time of the failed inspection and that I would be responsible for that portion. I should not be held liable for rent due to the failed inspection, as Section 8 needs to fulfill their obligation to submit payments for the rent that was agreed upon. This situation is fraudulent and could lead to homelessness, with no one advocating for me and my children as tenants. Instead, it appears that various organizations, including the Homeless Trust, Nadlan Property Management, Camillus House, the Lotus House Women & Children Shelter, and even the Office of Housing Advocacy are manipulating the system to organize homelessness in order to lead the government and gain more funding.

Briyit Sosa
4 months ago
1

The emergency doctors make you wait 2 hours, they have very good doctors but that's the bad thing about the place

Marie Miguez (Aimee N David)
4 months ago
5

Yoliana Conde Perez
4 months ago
1

The work of the pharmacy is very bad, the workers do not work, they are talking and laughing all the time and they have very poor communication with the patients who often have health problems, they waste your time as if people are here playing, I ask you to please feed them back. Something should be done about it because they are not people who can work in patient care.

Suleidy Fern�ndez
4 months ago
5

Good afternoon, I visited this institution. I am very grateful and very happy with it. The reception staff take care of you very well. They dedicate their time to you with great patience, just like the others. It is a place where I was able to experience the love they have and the dedication they have for them. they give to their patients for me it is a 10

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