They will hustle you for paying almost the next day after receiving treatment. They have the worst neighborhood around and there is no adequate lighting inside the building. It is a matter of time before this place gets someone hurt.
About Family Service Agency
Located in North Little Rock, Arkansas, Family Service Agency provides substance use treatment, drug and alcohol safety education, counseling and parenting and education courses. They offer outpatient substance abuse counseling, group therapy and other specialized programs including anger management and parenting classes.
Family Services Agency provides comprehensive treatment to address the physical, mental and emotional needs towards recovery. Their evidence based, holistic approach focuses on giving clients the tools and coping strategies they will need for a lifetime of sobriety.
Group therapy is a peer support group made up of other individuals who are also battling addiction. Under the facilitation of a trained counselor, the group will witness each other’s stories and build a sober support network. Learning segments such as identifying triggers and coping skills may also be part of group therapy.
Each individual’s path to addiction is unique. Individual counseling for substance abuse focuses on identifying the underlying causes that led to substance abuse. The compassionate and knowledgeable counselors at Family Services Agency may use various treatment modalties to help each client heal and achieve long-term sobriety. Counselors may refer clients to more intensive drug rehab programs when needed.
They also offer a drug and alcohol safety education program for those who have had a DUI charge.. These are 3 or 4-week long classes, available via Zoom.
Family Service Agency is a non-profit agency. They accept self-pay and many forms of insurance such as Ambetter, Anthem, Beacon, BlueCross/BlueShield, Cigna and Humana. Please contact your insurance provider to verify coverage because out of network benefits can vary.
Latest Reviews
Piss poor customer service. Having to go through this agency for a DWI case. I call and get directed to a voice-mail, leave a voice-mail with the information requested. Nobody ever calls me back. Took a day off work because they are only open when my place of business is open, went up there, got scheduled for Drug and Alcohol Safety Education Program. Logged in to my e-mail on the day and time of the class, never received the e-mail for the zoom class. Apparently the person to contact is the CEO but who is this and how do you contact them?
Edit: Thank you.
Response from the owner3 months ago
Juan, Sorry for your experience. I try to teach customer service to all my staff and it is our goal to help each client get what they need, regardless of the reason that they are here. Again, we will continue to train staff on a regular basis. It would be helpful if I knew who you talked to. Victor Werner, CEO
Hi guys this is one of my golden posts. I hate these people they sold my daughter
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
7.9 / 10
Gallery
Location
Accepted Insurance
University Health Care
Oxford Health Plans
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Intensive Outpatient Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
Aftercare Support Clients in addiction recovery typically require robust, ongoing support, which rehab aftercare programs are designed to provide. These programs are premised on the idea that clients' mental, emotional, physical, social, and financial wellbeing is essential to recovery. Clients collaborate with their case managers and addiction recovery team to identify the rehab aftercare services they will need to thrive while in recovery. Clients may receive peer coaching, career counseling, and 12 step program induction, among other services.
12-Step 12 step programs are designed to foster participants' recovery through spiritual development, promoting healing in mind, body, and spirit. Participants engage in 12 step meetings, which are free, anonymous, and accessible daily, including evening, night, and weekend group sessions. Participants also self-select a sponsor to support them throughout their recovery journey. Though rooted in spiritual principles, participants do not have to be religiously-affiliated. Specialized formats, including gender and age-specific ones, are available.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
The goal of drug rehab in Arkansas is to help individuals stop using addictive substances and learn healthy ways to remain clean long-term. Participants learn vital skills to cope with cravings and manage stress, to prevent relapse.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
One of the most common types of psychotherapy, cognitive behavioral therapy in Arkansas is an effective tool for the treatment of substance use disorder. It is a common therapeutic method that is used to treat a variety of mental and behavioral health challenges.
Developed in the 1970s, dialectical behavior therapy (DBT) is a type of psychotherapy based in cognitive behavior therapy. DBT is designed specifically to help people who experience emotions intensely. It is used to treat substance use disorder, anxiety, and depression, among other mental health disorders.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
Individual therapy gives men and women in Arkansas the chance to engage in one on one therapy sessions that focus on identifying personal triggers and high risk situations for drug and alcohol addiction. Your therapist works together with you to develop coping strategies and build resilience that promotes sustainable recovery.
Motivational interviewing is a conversational approach to treatment. It helps you express your desire for change, reflect on any ambivalence you're feeling about change, and plan for the next steps to make the changes you desire.
The goal of trauma therapy is to address the lingering mental, emotional, and physical lingering effects of a traumatic event. Your therapist helps you process this trauma and build resilience to face future challenges.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Staff & Accreditations
Staff
Victor Werner
Chief Executive Officer
Andy McCullough
Clinical Director
Gina Hanks
Controller Human Resources
Amanda Felhofer, LAC
Counselor
Accreditations
The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.
CARF Accreditation: Yes
State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.
State License: Arkansas
Contact Information
(501) 372-4242 
628 W Broadway St
#300
North Little Rock, AR 72114
Get Help Now - 501-575-0717
Sponsored Helpline
Sponsored Helpline
Fact checked and written by:
Mari Mendoza, BS
Edited by:
Courtney Myers, MS
Rehab in Cities Near North Little Rock
Back to AR
