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Finley Hospital Summit Health Center – Mental Health

350 North Grandview street Dubuque, IA 52002
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About Finley Hospital Summit Health Center – Mental Health

Finley Hospital Summit Health Center – Mental Health, located in Dubuque, Iowa is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at Finley Hospital Summit Health Center – Mental Health include age-sensitive addiction treatment considering health and life-stage issues of older adults and accessible addiction treatment using sign language and adapted communication methods.

Latest Reviews

Preston Pmaccaroni Cleland
2 months ago on Google
1
For some background information, I have a broken leg. When I came into the office for my yearly check up. It was normal. Until they did a scoliosis screening.. okay.. fine. But at this point I was still non-weight bearing. The radiologist said that if I didn t put weight on my leg, I would be diagnosed with scoliosis. So, I followed the orthopedic surgeons instructions NOT to put weight on my leg, which naturally gave my spine a slight curve. And the nurse came up to me and attempted to straighten me out, and she said it might just be your scoliosis, but if you don t put weight on your leg, it s not going to be good . Not even a month later, I log into my UnityPoint health account and find a scoliosis diagnosis that read final . I m walking again, and don t have a curve in my spine. Big shocker.
jasper Allan
2 months ago on Google
1
Really feeling unseen and unheard. Spent 6 hours to see the doctor ONCE at the beginning of my visit to give me pain meds and then sat in the bed waiting for answers just to be given discharge papers from a nurse and told if I needed help to come back. They had the nerve to ask if I would pay the $200 copay today after the absolute lack of care. The nurses did alright they were kind and attentive, but to be completely written off and sent on your way after putting a bandaid on the issue is ridiculous. This isn t just a business. This is people s lives and health in your hands. Also editing to add that it wasn t swamped when I was in. There was no one in the parking lot or waiting room. What s the excuse.Edit: I called that number you put on here when you messaged me and NO ONE got back to me. Sent straight to voicemail and never heard a peep back. I had kidney stones and covid when this happened btw. Found out when I went to another city for treatment. You should be ashamed. And I don t blame the doctors. Because I know they are only allowed to do so much due to costs. I m talking to the people who line their pockets with the public s misery.
Response from the owner3 months ago
We take all feedback seriously. Please call our patient advocate at (563) 589-482.
Kirsten Holland
2 months ago on Google
1
I went in for extreme pain in my upper stomach, I have a high tolerance for pain so it is extreme. He gave me a Gi cocktail, that did not help he ran an ekg , which it definitely isn t in my chest , took blood work but then said the results were not gonna tell me if I have something wrong with my gallbladder, said it could be acid reflux which this pain is not a burning it is sharp pain , prescribed me anti acids and said come back if I get worse. Luke Casey was who seen me. His nurse was also extremely rude, I took the ekg stickers off and stuck them on my sheet and she was pulling them off and started basically talking crap to me because I didn t know what to do with them! This was the worst experience I have had with them!
Response from the owner1 month ago
We care about your experience. Please call our patient advocate at (563) 589-4822.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.5 / 10

Accepted Insurance

Finley Hospital Summit Health Center – Mental Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Carol Cross

Vice President of Finance

Jennifer Havens, RN, FACHE

Market President

Bryan Pechous, MD

VP of Medical Affairs

Karil Walther

Chief Nursing Officer

Contact Information

Phone icon (563) 589-2566
Building icon

350 North Grandview street
Dubuque, IA 52002

Rehab in Cities Near Dubuque

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Reviews of Finley Hospital Summit Health Center – Mental Health

2.6/5 (66 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (66 reviews)
Chris “CC” Crall
3 weeks ago
5

Diane Porter
1 month ago
4

Preston “Pmaccaroni” Cleland
2 months ago
1

For some background information, I have a broken leg. When I came into the office for my yearly check up. It was normal. Until they did a scoliosis screening.. okay.. fine. But at this point I was still non-weight bearing. The radiologist said that if I didn’t put weight on my leg, I would be diagnosed with scoliosis. So, I followed the orthopedic surgeons instructions NOT to put weight on my leg, which naturally gave my spine a slight curve. And the nurse came up to me and attempted to straighten me out, and she said “it might just be your scoliosis, but if you don’t put weight on your leg, it’s not going to be good”. Not even a month later, I log into my UnityPoint health account and find a scoliosis diagnosis that read “final”. I’m walking again, and don’t have a curve in my spine. Big shocker.

jasper Allan
2 months ago
1

Really feeling unseen and unheard. Spent 6 hours to see the doctor ONCE at the beginning of my visit to give me pain meds and then sat in the bed waiting for answers just to be given discharge papers from a nurse and told if I needed help to come back. They had the nerve to ask if I would pay the $200 copay today after the absolute lack of care. The nurses did alright they were kind and attentive, but to be completely written off and sent on your way after putting a bandaid on the issue is ridiculous. This isn’t just a business. This is people’s lives and health in your hands. Also editing to add that it wasn’t swamped when I was in. There was no one in the parking lot or waiting room. What’s the excuse. Edit: I called that number you put on here when you messaged me and NO ONE got back to me. Sent straight to voicemail and never heard a peep back. I had kidney stones and covid when this happened btw. Found out when I went to another city for treatment. You should be ashamed. And I don’t blame the doctors. Because I know they are only allowed to do so much due to costs. I’m talking to the people who line their pockets with the public’s misery.

Response from the ownerInvalid relative date format:
We take all feedback seriously. Please call our patient advocate at (563) 589-482.
Kirsten Holland
2 months ago
1

I went in for extreme pain in my upper stomach, I have a high tolerance for pain so it is extreme. He gave me a Gi cocktail, that did not help he ran an ekg , which it definitely isn’t in my chest , took blood work but then said the results were not gonna tell me if I have something wrong with my gallbladder, said it could be acid reflux which this pain is not a burning it is sharp pain , prescribed me anti acids and said come back if I get worse. Luke Casey was who seen me. His nurse was also extremely rude, I took the ekg stickers off and stuck them on my sheet and she was pulling them off and started basically talking crap to me because I didn’t know what to do with them! This was the worst experience I have had with them!

Response from the ownerInvalid relative date format:
We care about your experience. Please call our patient advocate at (563) 589-4822.<br>
Tim Folsom
4 months ago
5

I just spent 2 days at finely hospital in Dubuque. Started in ER then 5 med surge.It was very busy,they did there best to get me in a room.The whole staff was awesome,I am kind of in the buisness,I've been working for Paramount Ambulance co for 13 years.It was weird being a patient, I was and am very scared of what's gonna happen to me now.They found cancer in my stomach area,they took biopsies. Gonna have to wait on results, the waiting is hard.Overall Dr Bailey is a prince,nurse Shellby is a credit to the profession. I hope the rest of my journey will be ass nice.

Response from the owner4 months ago
Thanks for sharing your experience with us. We re glad to know you felt so cared for!
Sherie Kuhlmann
5 months ago
5

I have been here with a family member on a handful of occasions and they have received excellent care each time. Dr. Markham has great bedside manner and the nurses have all been professional and knowledgeable. I would say all the staff have been very kind and friendly including the lab and X-ray techs.

Response from the ownerInvalid relative date format:
It’s wonderful to know our team is making a difference. Thanks for sharing your great experience with us!<br>
Alice Shirley
6 months ago
1

In the Finley ER I did not feel heard, and some staff belittled my health complaint. The grand finale to the humiliating experience was a nurse who after removing IV lines coldly tossed discharge instructions onto my stomach and walked out of the room. The medical treatment I received did resolve my emergency, however, which earns them one star. I will not return to that ER. Fast forward 11 months: my husband had a stroke and was taken to the ER at Finley. Service this time was excellent and respectful. So rating revised to four stars.

Response from the ownerInvalid relative date format:
We take all feedback seriously. Please call our patient advocate at (563) 589-4822.
Travis Hartbecke
9 months ago
1

Classic treat and street. We came in to get a little emergency help for a migraine issue. Needed a little extra in pain control to prevent vomiting whenever she ate, and to allow her to sleep. That’s all. No tests were required and none were ordered. No recommendation for follow up consultation is expected and none is likely to be required or given. No need for prescription medication. As of writing this, we have been almost completely ignored for over 5 hours. Paledo acts more like a frightened med student instead of an actual physician. Nurse professionalism is hit and miss. Could be at home resting and healing, but we’re waiting on the jokesters at the nurses station to finish their standup routine. Babysitter needs to go to work. However, we are still waiting on discharge paperwork while we listen to Poledo chit chat down the hall. Finley and Mercy hospitals in Dubuque seem to be fixated on racing each other to the lowest standards of patient care.

Response from the ownerInvalid relative date format:
We take all feedback seriously. Please call our patient advocate at (563) 589-4822.
Shiela Marlowe
9 months ago
1

Unable to get a payment made online

Response from the ownerInvalid relative date format:
For help paying your bill, please contact our Central Billing Office at 1-844-849-1260.
Keith Kane
9 months ago
1

I was the caregiver for my 99 year old uncle. I took him to the finley e.r. only because at the mercy e.r. it was a 3 hour wait. So i called finley and they said they only had 6 patients in the e.r. We spent 14 hours in the e.r. before he got a room upstairs on the fifth floor. And two of the charge nurses and one nurse on the night shift treated me and my uncle worse than a dog. Absolutely rude and ignorant as can be. My uncle passed away at finley. And after he passed (his room was directly across from the nurses desk) and the two evil wretched charge nurse's were laughing hysterically when i left the room unprofessional, and cruel. Also my uncle had a u.t.i and wasn't himself because of the u.t.i, and was restless and pulled his i.v. and heart monitor off. And after he settled down i asked the night nurse (Earnest) why my uncles heart monitor and i.v. weren't put back on him and Earnest said "i thought we wrote him off for dead". Please save yourself the humiliation and stress and DO NOT go to this place. Try to get in at mercy one or southwest health, where hopefully you will be treated with dignity and respect. -So i left this review (above) yesterday and below the response from finley hospital was "they took feedback seriously and i should call the patient advocate" so i called the patient advocate as instructed below. I left a message and the patient advocate called me back this afternoon and she kept asking me "what i wanted her to do about it" since when is it my responsibility to come up with a solution to this terrifying problem?????? What a joke!!!! I told the patient advocate People need to be fired!!!!!!!!!!!!!!!!---- So Saturday evening August 10th i had a accident while doing some painting (ladder slipped out on me) i fell about 12 feet and needed to go to the e.r. Mercy was really busy again, so i headed over to southwest health in Platteville. Wow what a e.r. (nothing but respectful people who truly care) and after the e.r visit and visit with the podiatrist and surgery with Dr. Hammack (southwest's podiatrist) everything and everyone at southwest is so nice and helpful it's well worth the 33 minute drive to go to real hospital where the culture is so incredible!!!!!! And not once did anyone " write me off for being dead" like Earnest did at finley!!!!!!

Response from the ownerInvalid relative date format:
We take all feedback seriously. Please call our patient advocate at (563) 589-4822.
Amber Hamm
10 months ago
2

The ER needs to be better! Took Mom my here a few times and she wasn't treated kindly. She wasn't treated with respect. Gave two starts because the birthing unit does a great job and so does the lab. Otherwise not too impressed with the ER.

Response from the ownerInvalid relative date format:
UnityPoint Health is always interested in your feedback and would like to learn more. Please contact us at (563) 589-4822. Thank you.
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