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Heritage Oaks Hospital

4250 Auburn Boulevard
Sacramento, CA 95841
Claim Profile
Heritage Oaks Hospital CA 95841

About Heritage Oaks Hospital

Heritage Oaks is contracted with most insurance companies.

If you need inpatient care, you’ll get a structured environment and a custom treatment plan led by a psychiatrist. You might need a short stay of just a few days. Or you might require more intensive support. Either way, Heritage Oaks will provide you with the care you need.

They follow the 12-step disease model to treat addiction. Their inpatient program focuses on stabilizing your symptoms so you can step down to the next level of care.

I like that Heritage Oaks really focuses on continuity in their recovery process. They know that quality outpatient treatment will be what helps you be successful in your home and community spaces. They offer several outpatient programs for this reason to be able to offer you the level of care you need.

Similar Rehab Centers

Fact checked and written by:
Mari Mendoza, BS
Edited by:
Anna Spooner

Facility Overview

Bed icon 125
Number of Available Beds
Dollar icon $950
Avg Cost per Day

Latest Reviews

Fr. Alvaro Morante
1 week ago on Google
5
My experience here at the PHP and in ECT is being wonderful. Everyone is welcoming and very kind and the programs itself are great.
Response from the owner1 week ago
Thank you for sharing your kind words about our programs and team. We’re glad to know you felt welcomed and supported, and we appreciate you taking the time to let us know.
Melissa Evans
1 week ago on Google
1
I wish I would have looked at the reviews before allowing a family member to go here. I don’t care what issue your family member has do not send them here! I’m in the process of trying to get my family member out of here who voluntarily came here for anxiety. As mentioned in previous reviews this place absolutely does falsify documentation. He was supposed to be on a 3 day hold, he didn’t see a social worker or a Dr. (Dr. Ligia Berci) until the 3rd day. They suggested he stay for 2 more days for further observation because they waited until the 3rd day to observe him and when he refused they threatened to hold him for 14 days. As if he is not allowed to get upset about staying there longer when he has a job to get back too. He asked the Dr. to call his job she said she don’t do that. They put on his documents that he cannot take care of himself, buy his own food clothes etc. he has his own apartment and a job. They also put chronic alcohol impairment and he is not a drinker the Dr. spoke to him for 2 minutes and didn’t care about his concerns at all. She refused to take or return my calls. Instead now after seeing her, he can barely stay awake long enough to talk on the phone. She got upset with him because he requested to see a Dr. who could speak better English so they can better verbally understand each other which upsetted her and she told him maybe he should just lose his job, in retaliation she is dopping him up and keeping him passed his 72 hour voluntary hold. Oh yea and they placed him on an involuntary hold when he walked in and admitted himself on a 3 day hold. This place is for profit only. Keeping him to charge his insurance. I plan on reporting them to every agency that I can, I will not stop with this battle I don’t care how long it takes, someone will be held accountable for this unfair treatment, falsified documents, abuse of patients rights, insurance fraud etc.. Because this place needs to be shut down. This facility is a the number 1 reason/example of why people with mental health issues are afraid to reach out for help. DO NOT SEND ANYONE YOU CARE ABOUT TO THIS FACILITY. To all the patients that experienced the same in previous reviews, just because you have a mental issue does not mean you don’t have rights. They also provide a patient advocate number to the patients, which I will have to call for him because the number do not work from the phones that they have access too, he has tried calling it several times. And now it’s the weekend and I have to wait until Monday since his rights was taken away to call. That is a clear case of abuse.
Mitch Miller
3 weeks ago on Google
1
I was sent there after going to the ER to ask for help getting into an inpatient facility for my depression of 25+ years that was just getting too much for me. Why did I ask the ER for help? Well, because my psychiatrist wouldn't help me get to a facility and told me the ER is the only way I'm going to get into one. The first time I went to the ER and asked, i sat there for 7 hours, and nobody talked to me. The second time, I had to lie and say I was suicidal to get them to pay attention to me. I explained that I just wanted someplace quiet where I could get therapy and good monitoring during medication trials. So, I was placed on hold and trucked 2.5 hours (in an ambulance, on my dime) from home to Sacramento, to the Hell Hole called Heritage Oaks. The doctor who admitted me was yelling at me within 10 mins of my arrival. I was placed in a room with a bright light that would shine straight thru my window onto my bed all night, so I couldn't sleep. I had to make a fort out of the bedframe, the wall, and lay the mattress on top of me for a roof to block out the light. A blanket on the floor was all i had for padding. They refused to turn off the light or move me to another bed, then would attribute my anger and frustration over the situation to mental illness when all i wanted was to get some sleep. I was admitted on a Thursday night. No social worker came to talk to me until Monday. They asked when I'd last seen my doctor. I replied it was hard to say as he never comes to talk to me. They informed me that my doctor was a woman. No female doctor had EVER come to see me. For the most part, the staff are rude as hell and really don't give one care for the patients. I didn't see one shred of compassion from the nurses. We patients had to comfort ourselves as there ISN'T EVEN A THERAPIST THERE FOR YOU TO TALK TO. Many of them I could not even understand because their foreign accent was so thick. I don't care one bit if you're from another country, but in a medical profession, you need to be able to communicate effectively. And when I can't understand their instructions, I'm the one who's negatively impacted. I was never given any kind of orientation or tour to let me know, like the schedule, options for using your time, where things are. I ended up getting yelled at a few times over information that was never presented to me. The hospital won't even support their staff with decent tools. While every other hospital is using tablets for wellness checks and such, these people are still writing down stuff on a clip board and paper (which is loud as hell in the middle of the night when they come by to do one of their 75677421360872 bed checks). They woke me up almost every time they came in. The staff would sit outside my door and talk all night, and when I'd ask them to be quiet, I was told to just go back to sleep. WE'LL I CAN'T CAUSE YOU'RE TOO LOUD!!! The entrance door to our wing had a sign on it that says, "Do not slam door, patients are trying to sleep." Yet that door slammed all night long, keeping me up. My 80 year old mom rented a car and driver to come see me, but was denied access. I listened to her crying on the phone as her car pulled out of the parking lot to head the 2.5 hours back home. The hospital threatened to extend my 5 day stay into two weeks, but I said, "Let's go to the medical judge." What do you know.... a few hours later, I was told I'm being discharged. Because of Heritage Oaks, I now do not trust the medical system whatsoever. I weep never go to the ER for help again, as i NEVER want to go thru an experience like that ever. Indeed.com shows that THEIR OWN EMPLOYEES rate the place at 2.6. What a joke. I will not be following up with Heritage Oaks as their internal review is just a way for them to sweep these egregious trespasses under the rug. I will be following up with outside regulatory agencies.
Response from the owner1 week ago
Thank you for sharing your concerns with us. We'd appreciate the opportunity to discuss them with you in more detail directly. Should you wish to speak with a representative in more detail, please provide us with your contact information by visiting http://www.heritageoakshospital.com/contact-us/. Thank you again.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.3 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Heritage Oaks Hospital works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Inpatient rehab provides intensive treatment for clients exiting detox, those in early recovery, and those at an elevated risk of relapse. Unlike outpatient drug rehab, clients receiving inpatient care reside at the facility for the duration of the program. The length of stay may range from two weeks to 18 months or more, depending on the client's needs and the program's design. Inpatient treatment typically involves extensive addiction education and recovery-focused life skills training.

Intensive outpatient programs (IOP) support a client's sustained sobriety as they exit detox or step down from an inpatient program. IOPs are also designed for clients who are at an elevated risk of relapse. Intensive outpatient treatment typically requires clients to engage in a minimum of nine hours of therapy per week, but clients may receive up to 20 therapeutic hours weekly. IOP treatment modalities often combine psychotherapy, recovery-focused life skills training, and medication assisted treatment (MAT).

Participants engaged in 12 step programs receive intensive peer coaching (sponsorship) and community support. Spiritual development as a means of achieving psychological and emotional healing and growth is the cornerstone of 12 step recovery, but religious affiliations are not required. Meetings are free, anonymous, and open to the public, though specialized formats are available, including groups for seniors, teens, and family members. Evening, night, and day meetings are conducted year-round in most communities.

When an individual is in denial about their substance use disorder, their loved ones may organize a drug intervention in California. This effort involves gently but assertively confronting the individual about their substance use and sharing how it has affected those who care about them. A professional interventionist may also attend this gathering. Their expertise with intervention services can prove helpful in guiding the conversation to a positive result.

Commonly known as "day treatment," a partial hospitalization program (PHP) is an intensive form of outpatient treatment where clients meet during the day and return home in the evening. PHP treatment doesn't require 24-hour care and often serves as an alternative to inpatient hospitalization or a step-down after a residential program. With PHP treatment, you can receive daily support for 6 to 8 hours which includes evidence-based therapies and medication management. The cost of PHP treatment typically varies but averages 90 days.

Rehab aftercare programs offer clients in addiction recovery a robust continuum of care after clients have completed active treatment. These services address recovery as a life-long process and are designed to evolve with clients' changing needs. Clients may partner with their case managers and/or addiction recovery team to identify the rehab aftercare services that are right for them. They may receive career counseling, housing assistance, peer coaching, 12 step program induction, among many other services.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • home-setting iconResidential Setting

Staff & Accreditations

Staff

Yannis Angouras

CEO

Allison Roebuck

CFO

Ernesto Brizuela, RN

Chief Nurse Officer

Krystin Sommer, BSN, RN

COO

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

4250 Auburn Boulevard
Sacramento CA, 95841

Explore Other Centers Near Sacramento

Reviews of Heritage Oaks Hospital

2.24/5 (290 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.24 (290 reviews)
Fr. Alvaro Morante
1 week ago
5

My experience here at the PHP and in ECT is being wonderful. Everyone is welcoming and very kind and the programs itself are great.

Response from the owner
Thank you for sharing your kind words about our programs and team. We’re glad to know you felt welcomed and supported, and we appreciate you taking the time to let us know.
Melissa Evans
1 week ago
1

I wish I would have looked at the reviews before allowing a family member to go here. I don’t care what issue your family member has do not send them here! I’m in the process of trying to get my family member out of here who voluntarily came here for anxiety. As mentioned in previous reviews this place absolutely does falsify documentation. He was supposed to be on a 3 day hold, he didn’t see a social worker or a Dr. (Dr. Ligia Berci) until the 3rd day. They suggested he stay for 2 more days for further observation because they waited until the 3rd day to observe him and when he refused they threatened to hold him for 14 days. As if he is not allowed to get upset about staying there longer when he has a job to get back too. He asked the Dr. to call his job she said she don’t do that. They put on his documents that he cannot take care of himself, buy his own food clothes etc. he has his own apartment and a job. They also put chronic alcohol impairment and he is not a drinker the Dr. spoke to him for 2 minutes and didn’t care about his concerns at all. She refused to take or return my calls. Instead now after seeing her, he can barely stay awake long enough to talk on the phone. She got upset with him because he requested to see a Dr. who could speak better English so they can better verbally understand each other which upsetted her and she told him maybe he should just lose his job, in retaliation she is dopping him up and keeping him passed his 72 hour voluntary hold. Oh yea and they placed him on an involuntary hold when he walked in and admitted himself on a 3 day hold. This place is for profit only. Keeping him to charge his insurance. I plan on reporting them to every agency that I can, I will not stop with this battle I don’t care how long it takes, someone will be held accountable for this unfair treatment, falsified documents, abuse of patients rights, insurance fraud etc.. Because this place needs to be shut down. This facility is a the number 1 reason/example of why people with mental health issues are afraid to reach out for help. DO NOT SEND ANYONE YOU CARE ABOUT TO THIS FACILITY. To all the patients that experienced the same in previous reviews, just because you have a mental issue does not mean you don’t have rights. They also provide a patient advocate number to the patients, which I will have to call for him because the number do not work from the phones that they have access too, he has tried calling it several times. And now it’s the weekend and I have to wait until Monday since his rights was taken away to call. That is a clear case of abuse.

Mitch Miller
3 weeks ago
1

I was sent there after going to the ER to ask for help getting into an inpatient facility for my depression of 25+ years that was just getting too much for me. Why did I ask the ER for help? Well, because my psychiatrist wouldn't help me get to a facility and told me the ER is the only way I'm going to get into one. The first time I went to the ER and asked, i sat there for 7 hours, and nobody talked to me. The second time, I had to lie and say I was suicidal to get them to pay attention to me. I explained that I just wanted someplace quiet where I could get therapy and good monitoring during medication trials. So, I was placed on hold and trucked 2.5 hours (in an ambulance, on my dime) from home to Sacramento, to the Hell Hole called Heritage Oaks. The doctor who admitted me was yelling at me within 10 mins of my arrival. I was placed in a room with a bright light that would shine straight thru my window onto my bed all night, so I couldn't sleep. I had to make a fort out of the bedframe, the wall, and lay the mattress on top of me for a roof to block out the light. A blanket on the floor was all i had for padding. They refused to turn off the light or move me to another bed, then would attribute my anger and frustration over the situation to mental illness when all i wanted was to get some sleep. I was admitted on a Thursday night. No social worker came to talk to me until Monday. They asked when I'd last seen my doctor. I replied it was hard to say as he never comes to talk to me. They informed me that my doctor was a woman. No female doctor had EVER come to see me. For the most part, the staff are rude as hell and really don't give one care for the patients. I didn't see one shred of compassion from the nurses. We patients had to comfort ourselves as there ISN'T EVEN A THERAPIST THERE FOR YOU TO TALK TO. Many of them I could not even understand because their foreign accent was so thick. I don't care one bit if you're from another country, but in a medical profession, you need to be able to communicate effectively. And when I can't understand their instructions, I'm the one who's negatively impacted. I was never given any kind of orientation or tour to let me know, like the schedule, options for using your time, where things are. I ended up getting yelled at a few times over information that was never presented to me. The hospital won't even support their staff with decent tools. While every other hospital is using tablets for wellness checks and such, these people are still writing down stuff on a clip board and paper (which is loud as hell in the middle of the night when they come by to do one of their 75677421360872 bed checks). They woke me up almost every time they came in. The staff would sit outside my door and talk all night, and when I'd ask them to be quiet, I was told to just go back to sleep. WE'LL I CAN'T CAUSE YOU'RE TOO LOUD!!! The entrance door to our wing had a sign on it that says, "Do not slam door, patients are trying to sleep." Yet that door slammed all night long, keeping me up. My 80 year old mom rented a car and driver to come see me, but was denied access. I listened to her crying on the phone as her car pulled out of the parking lot to head the 2.5 hours back home. The hospital threatened to extend my 5 day stay into two weeks, but I said, "Let's go to the medical judge." What do you know.... a few hours later, I was told I'm being discharged. Because of Heritage Oaks, I now do not trust the medical system whatsoever. I weep never go to the ER for help again, as i NEVER want to go thru an experience like that ever. Indeed.com shows that THEIR OWN EMPLOYEES rate the place at 2.6. What a joke. I will not be following up with Heritage Oaks as their internal review is just a way for them to sweep these egregious trespasses under the rug. I will be following up with outside regulatory agencies.

Response from the owner
Thank you for sharing your concerns with us. We'd appreciate the opportunity to discuss them with you in more detail directly. Should you wish to speak with a representative in more detail, please provide us with your contact information by visiting http://www.heritageoakshospital.com/contact-us/. Thank you again.
Key Mo
3 weeks ago
4

Stan and the staff there are amazing Very nice place. Stan🥰👍.he really made a difference in my life.He is an excellent instructor. He really cares about helping people heal. I now have life tools to use .I thought I never would see! Thanks Heritage Oaks!

Response from the owner
Thank you for your kind words! Shout-outs like this are so meaningful to our team and we will be sure to pass your comments along. Thank you again and take care!
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