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Heritage Oaks Hospital

4250 Auburn Boulevard Sacramento, CA 95841
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Heritage Oaks Hospital CA 95841

About Heritage Oaks Hospital

Heritage Oaks Hospital in Sacramento, California serves teens, adults and seniors who have mental health challenges. They provide inpatient, partial hospitalization and outpatient care for a wide range of conditions including substance use disorder. They accept clients who have co-occurring psychiatric disorders and addiction.

Heritage Oaks is contracted with most insurance companies.

If you need inpatient care, you’ll get a structured environment and a custom treatment plan led by a psychiatrist. You might need a short stay of just a few days. Or you might require more intensive support. Either way, Heritage Oaks will provide you with the care you need.

They follow the 12-step disease model to treat addiction. Their inpatient program focuses on stabilizing your symptoms so you can step down to the next level of care.

I like that Heritage Oaks really focuses on continuity in their recovery process. They know that quality outpatient treatment will be what helps you be successful in your home and community spaces. They offer several outpatient programs for this reason to be able to offer you the level of care you need.

Facility Overview

Bed icon 125
Number of Available Beds
Dollar icon $950
Avg Cost per Day

Latest Reviews

Oluwatosin Mercy Joseph
2 months ago on Google
3
This hospital is the only one where I can't find an email address online it's quite ridiculous! I've been trying to reach the human resources department for about a week, and it's been impossible. Someone named 'Amy' in the HR department hasn't been returning my calls. This is very bad for business!
Response from the owner2 months ago
Hi, Oluwatosin. Thank you for taking the time to review us. Please visit http://www.heritageoakshospital.com/contact-us/ and provide your contact information at your convenience so we may discuss your review. We appreciate your time and hope to hear from you.
Florence Devito
2 months ago on Google
1
Beware of this hospital the staff is very unprofessional not wanting to troubleshoot when your loved ones things come up missing ,recently my son was hospitalized there and his game system and his ID came up missing my son had to stay on the street because of not having his ID to check in anywhere.My calls to the hospital were ignored by staff.His brand new shoes were cut after I was given permission to bring them there by a staff nurse. Instead of returning them to property they just cut them. They were not supposed to be cut they were the kind of laces that weren't removable. I want somebody to track my son's belongings. The doctors do not want to talk to you and the social worker doesn't bother to call either this is a very unprofessional place for your love one.
Response from the owner2 months ago
Hi, Florence. Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.heritageoakshospital.com/contact-us/. We hope to hear from you soon.
lysha mk
2 months ago on Google
1
EVERYONE WHO LOOKS AT THE REVIEWS ON GOOGLE: CHECK THE REVIEWS ON YELP ABOUT THIS HOSPITAL. This hospital needs to be shut down immediately. It is truly heartbreaking to see how many beings at this hospital had suffered from abuse and neglect. Please do not let your loved ones ever go to this hospital at any cost.
Response from the owner1 month ago
Hi, Lysha. Thank you for sharing your concerns with us. We'd appreciate the opportunity to discuss them with you in more detail directly. Should you wish to speak with a representative in more detail, please provide us with your contact information by visiting http://www.heritageoakshospital.com/contact-us/. Thank you again.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.9 / 10

Location

Accepted Insurance

Heritage Oaks Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehab provides intensive treatment for clients exiting detox, those in early recovery, and those at an elevated risk of relapse. Unlike outpatient drug rehab, clients receiving inpatient care reside at the facility for the duration of the program. The length of stay may range from two weeks to 18 months or more, depending on the client's needs and the program's design. Inpatient treatment typically involves extensive addiction education and recovery-focused life skills training.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) support a client's sustained sobriety as they exit detox or step down from an inpatient program. IOPs are also designed for clients who are at an elevated risk of relapse. Intensive outpatient treatment typically requires clients to engage in a minimum of nine hours of therapy per week, but clients may receive up to 20 therapeutic hours weekly. IOP treatment modalities often combine psychotherapy, recovery-focused life skills training, and medication assisted treatment (MAT).
12-step icon12-Step
Participants engaged in 12 step programs receive intensive peer coaching (sponsorship) and community support. Spiritual development as a means of achieving psychological and emotional healing and growth is the cornerstone of 12 step recovery, but religious affiliations are not required. Meetings are free, anonymous, and open to the public, though specialized formats are available, including groups for seniors, teens, and family members. Evening, night, and day meetings are conducted year-round in most communities.
heart-hands iconIntervention Services
When an individual is in denial about their substance use disorder, their loved ones may organize a drug intervention in California. This effort involves gently but assertively confronting the individual about their substance use and sharing how it has affected those who care about them. A professional interventionist may also attend this gathering. Their expertise with intervention services can prove helpful in guiding the conversation to a positive result.
partial-hospitalization iconPartial Hospitalization Program
Commonly known as "day treatment," a partial hospitalization program (PHP) is an intensive form of outpatient treatment where clients meet during the day and return home in the evening. PHP treatment doesn't require 24-hour care and often serves as an alternative to inpatient hospitalization or a step-down after a residential program. With PHP treatment, you can receive daily support for 6 to 8 hours which includes evidence-based therapies and medication management. The cost of PHP treatment typically varies but averages 90 days.
aftercare iconAftercare Support
Rehab aftercare programs offer clients in addiction recovery a robust continuum of care after clients have completed active treatment. These services address recovery as a life-long process and are designed to evolve with clients' changing needs. Clients may partner with their case managers and/or addiction recovery team to identify the rehab aftercare services that are right for them. They may receive career counseling, housing assistance, peer coaching, 12 step program induction, among many other services.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • home-setting iconResidential Setting

Staff & Accreditations

Staff

Yannis Angouras

CEO

Allison Roebuck

CFO

Ernesto Brizuela, RN

Chief Nurse Officer

Krystin Sommer, BSN, RN

COO

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (916) 489-3336
Building icon

4250 Auburn Boulevard
Sacramento CA, 95841

Fact checked and written by:
Mari Mendoza, BS
Edited by:
Anna Spooner

Rehab in Cities Near Sacramento

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Reviews of Heritage Oaks Hospital

2.1/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.1 (100 reviews)
Peggy David
4 weeks ago
1

I wish I could give less than one star. Omg. If you can keep your loved ones out of this place do it. This must be a sliver above jail. The rooms have a twin bed 2 to a room. A bed consists of a mattress with a flat sheet thrown over it and a single blanket folded at the foot of the bed. A plastic pillow with a pillow case. Bathroom has no door only a curtain. No towels unless you request them. Soap in the shower and sink area eek out a tiny amount of soap. Shower water button must be pressed every 15 seconds to maintain water. Staff is uncaring and unresponsive. They don’t look you in the eye. They treat you as a thing rather than a person. Your needs irritate them. And they lie when answering your questions. The doctors are only there to make money. They chart things a person doesn’t have it keeps you there longer. There is zero therapy, zero one on one. There is zero support from any source. It’s just a place to lock people up. Doctors are unsympathetic and will lie and add to your symptoms. My doctor said I was confused and paranoid, which I was not. A judge got me out of there before a 2 week hold went into affect. Steer clear of this jail.

Response from the ownerInvalid relative date format:
We understand that your time is valuable and appreciate you taking the time to share your feedback with us. If you would like to discuss your concerns further with a representative, please provide us with your contact information by visiting http://www.heritageoakshospital.com/contact-us/. Thank you for reaching out.
Ashley Eckler
1 month ago
1

Horrible they don't follow STATE LAWS I know because they violated the law when my partner was there lawsuit incoming Edit: I have called you guys I'm always told "I'll get a call back" you guys never call me back

Response from the ownerInvalid relative date format:
Thank you for taking the time to reach out to us. We would like to get some more details so that we can further look into your concerns. So that we can follow up with you directly, please provide us with your contact information by visiting http://www.heritageoakshospital.com/contact-us/. Thank you again.
Verenda Sims
1 month ago
1

If I could give no stars I would. I am the daughter of a 65 year old female patient there. She may possibly have dementia so advocating for herself is not likely. I have important health information to share with the doctors for my mother. I have Power of Attorney for her healthcare and I have been calling every day to talk to someone and each time they take my name and phone number and say they will have someone call me but I still have not received a phone call back. I spent $20 just to fax them my POA documents for them to tell me they don't have them, even though I have a fax confirmation showing that they went through. I made a call to the supervisor of the hospital and had to leave a message because no one answered. Still no call back. It's been 5 days and still no one has called me back. This is like getting picked while your loved one is suffering. I live too far away to just show up there. I've been very disappointed at not knowing anything about the treatment my mother is receiving while there. The not knowing is disturbing. This place is very unprofessional in my opinion.

Response from the ownerInvalid relative date format:
Thank you for taking the time to reach out to us. We take your comments very seriously and would like to learn more about your concerns. So that we can better assist you, please provide us with your mother’s full name and location in our facility by visiting http://www.heritageoakshospital.com/contact-us/. Again, thank you. We hope to hear from you soon.
Ashley Sherman
1 month ago
1

I had to take two buses and a train to get here. I made it at 3:40 pm visiting starts at 3:45-4:45pm. I checked in and waited outside the building to be let inside for my visit. I was waiting outside until about 4:20pm I was let in and walked to the visiting area. My loved one was not there when he was brought to the visiting area it was 4:35. Giving us only a few minutes to see each other this was not okay. As I traveled to see him and hadn't seen him in months before being sent here. The process needs to be more smoothly this hurt me as well as him and wasn't fair at all.

Response from the ownerInvalid relative date format:
Thank you for reaching out to us with your feedback. So that we can address your concerns directly, please provide us with your contact information by visiting http://www.heritageoakshospital.com/contact-us/. Thank you again.
Oluwatosin Mercy Joseph
2 months ago
3

This hospital is the only one where I can't find an email address online—it's quite ridiculous! I've been trying to reach the human resources department for about a week, and it's been impossible. Someone named 'Amy' in the HR department hasn't been returning my calls. This is very bad for business!

Response from the ownerInvalid relative date format:
Hi, Oluwatosin. Thank you for taking the time to review us. Please visit http://www.heritageoakshospital.com/contact-us/ and provide your contact information at your convenience so we may discuss your review. We appreciate your time and hope to hear from you.
Florence Devito
2 months ago
1

Beware of this hospital the staff is very unprofessional not wanting to troubleshoot when your loved ones things come up missing ,recently my son was hospitalized there and his game system and his ID came up missing my son had to stay on the street because of not having his ID to check in anywhere.My calls to the hospital were ignored by staff.His brand new shoes were cut after I was given permission to bring them there by a staff nurse. Instead of returning them to property they just cut them. They were not supposed to be cut they were the kind of laces that weren't removable. I want somebody to track my son's belongings. The doctors do not want to talk to you and the social worker doesn't bother to call either this is a very unprofessional place for your love one.

Response from the ownerInvalid relative date format:
Hi, Florence. Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.heritageoakshospital.com/contact-us/. We hope to hear from you soon.
lysha mk
2 months ago
1

EVERYONE WHO LOOKS AT THE REVIEWS ON GOOGLE: CHECK THE REVIEWS ON YELP ABOUT THIS HOSPITAL. This hospital needs to be shut down immediately. It is truly heartbreaking to see how many beings at this hospital had suffered from abuse and neglect. Please do not let your loved ones ever go to this hospital at any cost.

Response from the ownerInvalid relative date format:
Hi, Lysha. Thank you for sharing your concerns with us. We'd appreciate the opportunity to discuss them with you in more detail directly. Should you wish to speak with a representative in more detail, please provide us with your contact information by visiting http://www.heritageoakshospital.com/contact-us/. Thank you again.
Jazmynn Nguyen
2 months ago
5

Neeozzi Dickerson
3 months ago
1

Was extremely uncomfortable not a good experience at all for someone who needs help i do not recommend!!!! Horrible place

Response from the ownerInvalid relative date format:
Hello, Neeozzi. We appreciate your feedback. We would like to get more details about this; please visit http://www.heritageoakshospital.com/contact-us/ at your earliest convenience to provide us with your contact information. We hope to hear from you soon.
Damien French
3 months ago
1

They’ll randomly give you pills without diagnosing try to get my medication history rep-amended cause they gave me some random pills that didn't need they will have you enter into a cell basically a hour later come with meds and tell you to take them in a random paper cup with no diagnoses and if your try calling good luck you will be put on voicemail every time with no calls back prison like environment and staff is only there to collect a pay check don’t care about the patients at all

Response from the ownerInvalid relative date format:
Hi, Damien. Your feedback is very important to us and we truly appreciate you taking the time to share it with us. We'd like to take the opportunity to follow up with you directly so that we can learn more about your concerns. At your convenience, please provide us with your contact information by visiting http://www.heritageoakshospital.com/contact-us/. Again, thank you.
Chell Ali
4 months ago
1

Hospital sent my son home with no medication instructions and I am not sure if he is even supposed to still be on the medication they pushed him out the door with, and when I called the hospital for assistance the nurses refused to come to the phone per whoever answered the phone very disturbing!!

Response from the ownerInvalid relative date format:
Hi, Chell. Thank you for taking the time to reach out to us with your concerns. We take your comments very seriously and would like to learn more about your concerns. However, due to federal patient privacy laws, we can only discuss care with a patient or their guardian; however, we encourage your son or his legal guardian to reach out to us directly by visiting https://heritageoakshospital.com/contact-us/. Again, thank you.
Bill Van Pelt
4 months ago
5

The (overworked) staff and variety of patients made my stay a good one. I made many friends and was, staff-wise, found of David, Elizabeth, and Mia. I, also, learned watercolor painting. Thanks 😊 🫂 🙏

Response from the ownerInvalid relative date format:
Hi, Bill. Thank you for taking the time to share your feedback with us. We greatly appreciate the kind words and wish you all the best. Take care!
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