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Highland Springs

4199 Mill Pond Drive
Highland, OH 44128
Claim Profile
Highland Springs OH 44128

About Highland Springs

Located in Highland, Ohio, Highland Springs is a rehabilitation facility that treats substance use disorder and mental health disorder. They offer services such as inpatient rehab, outpatient rehab and a detox program. The facility also provides telehealth services for those who want to receive outpatient care from home.

Care Services for Mental Health Emergencies

The facility is available 24 hours a day to help adults who are experiencing a mental health or addiction crisis. Examples of crisis can include severe emotional or behavioral changes, active or impending withdrawal symptoms and a risk of harm to self or others.

When you arrive at Highland Springs you’ll be comforted by the staff while they verify your identification and collect information from you. Your vital signs will be assessed, and if no medical conditions requiring emergency department treatment are detected you’ll proceed with a mental health assessment. Once the assessment is completed the medical and clinical team will recommend a plan of care, and treatment may begin immediately depending on the severity of your emergency.

Comprehensive Inpatient Rehabilitation Services

When you begin the residential program after completing detox there will be multiple services available to you to support your recovery. The staff will provide services such as therapy, recreational activities, educational programs and family meetings. Dual diagnosis treatment will also be provided for individuals who are struggling with both mental health and substance use disorders.

One reviewer expressed that they always refer people with addiction problems or mental health issues to Highland Springs. They gave the facility a five-star rating.

Similar Rehab Centers

Fact checked and written by:
Eric Owens
Edited by:
Kerry Nenn, BSW

Facility Overview

Bed icon 72
Number of Available Beds

Latest Reviews

Jessica Marie
2 months ago on Google
1
My friend is here and was getting ready to come home and she’s not now because she’s dehydrated, like really. Basic health.. hydration… Does anyone here actually care about our friends and family 💔
Juma Assi
3 months ago on Google
5
Highland Springs is all about growth and second chances — real people, real change, real results. Much respect to the team making it happen.
Response from the owner1 month ago
Hi Juma, thank you for sharing and for choosing Highland Springs. It is our honor to provide quality care.

-- Ashley M.
Cheryl Tankred
4 months ago on Google
1
First of all, this was my son’s first experience with a mental health facility. It was a HORRIBLE experience from start to finish. The staff was uncaring and not attentive to the patients needs. They were degrading and one nurse even joked about not giving patients their meds. If I would call and check on my son, I was met with rudeness and annoyance and sometimes couldn’t even be connected to the unit he was in. I was actually told by a nurse that she had 25 other patients to care for and did not have time to talk to me about my son, who is 18. The final straw was upon release we were sent home with another patients medical diagnosis paper which included her address and phone number. Can we say HIPPA VIOLATION???! I wouldn’t recommend this facility to my worse enemy! It was HORRIBLE!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.9 / 10

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Outpatient rehabs offer robust wraparound care for clients who are stepping down from intensive inpatient care, with many facilities providing multiple levels of care, including partial hospitalization (PHP), intensive outpatient (IOP), sober living/halfway housing, and standard outpatient programming. Clients may also elect to enroll in outpatient care immediately after completing inpatient detox. Those who are at lower risk of withdrawal complications may also choose to receive ambulatory medical detox from an outpatient facility. Outpatient programs typically involve addiction counseling, recovery education, and/or medication assisted treatment (MAT). Holistic therapies, such as art and music therapy, are commonly available.

Intensive outpatient programs (IOP) are designed for clients who need frequent, high-level care but do not require, or choose to forgo, inpatient treatment. Most intensive outpatient rehabs offer a minimum of nine hours of treatment weekly, though clients may receive up to 20 hours of care as needed. These programs typically combine various treatment modalities, including individual, group, and family counseling, medication assisted treatment (MAT), addiction and recovery education, and evidence-based complementary therapies, such as acupuncture and massage.

Designed for individuals with moderate to severe addictions, a partial hospitalization program (PHP) provides a more intensive form of outpatient therapy. PHP treatment can serve as an alternative to inpatient hospitalization or as a step-down option after being discharged from a hospital or residential program. A partial hospitalization program typically requires a minimum of 20 hours weekly for an average of 90 days. Depending on your care plan, PHPs can include relapse prevention, medication management, and behavioral therapy services.

Medical detox involves clearing your body of drugs and/or alcohol under the 24/7 care of licensed medical professionals. If you've become dependent on alcohol or drugs (like benzodiazepines or opioids), quitting abruptly can have uncomfortable and even dangerous side effects. The purpose of medically assisted detox is to keep you as safe and comfortable as possible during this process. Medications like Suboxone or Vivitrol may be provided if necessary to mitigate any withdrawal symptoms.

Treatments

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Staff & Accreditations

Staff

Brenda Bailey

CEO

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

4199 Mill Pond Drive
Highland, OH 44128

Explore Other Centers Near Highland

Reviews of Highland Springs

2.99/5 (215 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9860465116279 (215 reviews)
Jessica Marie
2 months ago
1

My friend is here and was getting ready to come home and she’s not now because she’s dehydrated, like really. Basic health.. hydration… Does anyone here actually care about our friends and family 💔

Juma Assi
3 months ago
5

Highland Springs is all about growth and second chances — real people, real change, real results. Much respect to the team making it happen.

Response from the owner
Hi Juma, thank you for sharing and for choosing Highland Springs. It is our honor to provide quality care.

-- Ashley M.
Cheryl Tankred
4 months ago
1

First of all, this was my son’s first experience with a mental health facility. It was a HORRIBLE experience from start to finish. The staff was uncaring and not attentive to the patients needs. They were degrading and one nurse even joked about not giving patients their meds. If I would call and check on my son, I was met with rudeness and annoyance and sometimes couldn’t even be connected to the unit he was in. I was actually told by a nurse that she had 25 other patients to care for and did not have time to talk to me about my son, who is 18. The final straw was upon release we were sent home with another patients medical diagnosis paper which included her address and phone number. Can we say HIPPA VIOLATION???! I wouldn’t recommend this facility to my worse enemy! It was HORRIBLE!

Marissa
4 months ago
1

My mom’s there and they won’t provide her medicine that helps her eat, she has trouble sleeping and they took away her machine that lets her sleep without being out in danger. In general this place is horrible and I can already tell it’s not going to help her. I also noticed the responses to these reviews are copy and pasted. Talking about some “We care about your concerns” when your really just copy and pasting. Do better when people are here struggling to survive.

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