Highland Springs

I was very thankful for receiving high quality care from this mental hospital. I'm very proud that the staff, the doctors, nurses and even patients I was with were all excepting and understanding that mental health is somthing that should always be taken seriously. Thank you so much for your service. I definitely recommend this place to anyone out there that is struggling with mental health issues.

I love this place! Literally the best mental health help I ve ever had inpatient! Nobody batted an eye at how many times I ve been inpatient, and I was treated with respect the whole time. Yes the stay is long, but that s policy for most mental hospitals. Jen was rude, but the rest of the staff were lovely, especially Michelle the activities director.

I stayed here for about a week and I want to leave a review because there is a lot of stigma about mental health hospitals. This wasn't my first time in a psych ward, but it was one of my longer stays.Pros: the staff that did care was absolutely incredible. Brandy was my psych and I absolutely loved her. She was super honest about my situation and very understanding. Lily the night pca was so incredible as well. Kenneth was one of the therapists and he was so real and astounding. Shannon a pca was really sweet and understanding. If you didn't like the food you could get substitions. You had access to flavor water at all times. They had two TVs in Sunrise Springs so if you didn't like what they had to offer, you could go to the other side. You had access to a gym, and a library. And music therapy was really awesome! I also want to say the kitchen staff was really incredible, they really went above and beyond.Cons: when my husband was visiting I was told I basically wasn't allowed to touch him. The communication between the staff and my husband was horrible, but it seemed that was just an issue between management and the staff as well. So if the pca's or therapists didn't know what was going on, we also didn't know what was going on. So much poor communication. There were pca's who were clearly just there for a paycheck. They were so unprofessional and mean to the patients. Like straight rude as f***. They treated us like garbage they had to watch. When I came in, I came in at 730 at night. I didn't get back to the ward until 1130. I didn't get to bed until midnight, a woman came in at 6am to get my blood. She was the rudest person there. I absolutely did not like her. She didn't treat me like I was human, and unfortunately as much as there was good staff. There were just equally bad staff. Everyone there was constantly on their phone, which is just so unprofessional in my mind. There was only two phones, and it was the hunger games trying to get one to call your loved ones. The staff did not monitor phone time, and you had to ask multiple times to get them to do something.The facility is dirty. There was mildew in the showers. My pillow case had a blood stain, and they only change the linens where a new person arrives. Nobody sanitized anything there. They mopped and did the basics, but you could still tell it was dusty, and gross. Masks for sick patients were not enforced. Which as someone who has a husband with an autoimmune disease made me so scared I was gonna bring something home.Overall, this wasn't the worse pysch hospital I've been at. But it's not a hotel, the groups were amazing and I really liked the big sense of community between patients. I just wish communication was better, and the facility was cleaner. For 950 a day I just feel like they can do better!