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Medical City Green Oaks Hospital

7808 Clodus Fields Drive Dallas, TX 75251
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Medical City Green Oaks Hospital TX 75251

About Medical City Green Oaks Hospital

The inpatient program offers 24-hour care for their patients every day of the week. This gives them a structured environment away from the day-to-day stressors in their lives while undergoing therapy sessions. Recreational therapy is implemented throughout the week, along with group therapy and medication management.

The outpatient programs are less intensive and offer in-person or virtual sessions. These include individual therapy, group therapy, psychoeducation, relapse prevention and learning life skills.

Medical City Green Oaks Hospital accepts most major insurance providers, such as Aetna, BlueCross BlueShield, Humana, United Healthcare and others. Contact your provider to verify coverage because out of network benefits can vary.

Facility Overview

Bed icon 124
Number of Available Beds

Latest Reviews

Jeannie Bond
1 week ago on Google
1
NO loving-kindness or mercy or compassion...in other words NO LOVE! NO CHRISTIANS THAT I COULD DISCERN! ONLY THE VISITING CHAPLAIN. We BOTH prayed for each other!! The nurses loved to HUMILIATE and focus on their HUGE egos and their WONDERFUL AUTHORITY OVER WE LOWLY PATIENTS!! I slowly disintegrated and chose literally NOT TO MOVE..and refused to eat .. wanted only to dream of my life OUTSIDE of Green Oaks where I experienced A LITTLE BIT OF JOY. Unfortunately my early childhood was full of PROFOUND ABUSE ...sexual, physical, mental, emotional - an ACTIVELY BRUTAL TORMENTED LIFE from birth up to approximately 35 years of age being tormented by BOTH parents such that I developed chronic schizophrenia (I didn't suspect it until my 60's!) My 2 sisters and 1 brother agree with my own diagnosis. AND TO AGAIN BE SUBJECTED TO CRUELTY LIKE THAT OF GREEN OAKS?? Do you know what that can do to one who already SUFFERS? I simply began to die inside! I beg you as a practicing Believer... DO NOT GO THERE!! THERE IS VERY LITTLE HEALING GOING ON THERE! In the INTEGRITY OF JESUS - I HAVE TOLD YOU THE TRUTH !! AMEN!!!🙏🙏🙏🙏🙏🙏🙏🙏
Veronica Garza
1 week ago on Google
1
Right now my daughter is being mandated to stay at the hospital based off false information Dr. Rivera told the court! In fact this facility is so worried about my daughter the did NOT giver her the medication for 2 days!!! Why should the patient have to tell the staff to do their job! The hospital makes it difficult to reach anyone to her the reality going on in this place!!
Response from the owner1 week ago
I am so sorry to hear that you had trouble reaching us initially but have been informed that you met with members of our senior leadership team with the opportunity to express and discuss your concerns. If there is anything further you need, please reach out to me at 972-701-3673. Stephanie, Patient Advocate
Merhawi T.
3 weeks ago on Google
1
Hi, I am a family member to a patient who was admitted in July 2nd escorted by a police to the facility. On the 3rd day I was contacted by a patient intake for more information of the patient. And I have explained in detail and i mentioned that the litmus paper to the patient's returning to his base line is starting to contact family members. I kept calling for the next two weeks with no lack of reaching out the patient as he was not willing. On Saturday July 19 I went to visit him, but I was told the patient was not willing to receive visitors and I knew he was not taking medication nor was not sedated where he would calm down and have some rest. Mind you this is 18 days since his admission and no proper care or progress in his health. I had to visit again the following week on July 26 and a staff member, Tyrese Johns, told me that the patient was released and he is not the system. told him to double check as it couldn't be acceptable, but he persisted that he was released. There was no one I would contact from the Management as it was weekend. I went home to his home and he was not home. I had to wonder about his where about the weekend, and I had to call back on Monday and talk to his healthcare manager as it has been 4 days since I was told he was released and I didn't have any clue where he is. However on July 28 I managed to talk to him over the phone and understood he was not stable and didn't come to his baseline yet (26 days later). Regardless, the patient was discharged 1 or 2 days later when he was still disoriented and not taking medication properly. The patient was release in a worse condition than he was admitted. Also got worse in his interaction with family members and friends and his daily routine as well. A week later I called Green oaks with my concerns, and I was connected to Patent advocate personnel , but nothing. So please when you respond here don't tell me to contact patient advocate. Finally, I had to get mental health warranty and got him admitted to another mental health facility on Aug 11 where he is getting care. In conclusion, I regrated taking my patient there overall and I will pursue legally. Here is my question to you. You kept him for 4 weeks but was released in worse condition, why? What is the role of the discharge team. The staff member lied to me he was released when he was still in the facility, why? The next two weeks after his discharge was like hell, until he was admitted again, can you imagine the mental and physical exhaustion we suffered due to your un professional mgt and care. It might have cost family member life unless he was admitted again, why you exposed us to this situation? I didn't send the patient because he was homeless nor to be fed. What did you do anyways during his 26 days of his stay?
Response from the owner1 week ago
Thank you, Merhawi for this information. We regret our facility did not meet your expectations. Your concern was shared with the administrative leadership team for further consideration. However, due to the Notice of Privacy Practices for Protected Health Information and without a signed Release of Information on file, we are unable to provide any information at this time.
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Rehab Score

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6.2 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

24-hour icon24-Hour Clinical Care

24-hour clinical care in Texas provides a safe environment for medical detox. This setting is crucial to provide medical care during withdrawal. Certain withdrawal symptoms can cause life-threatening conditions, but patients in a supervised clinical setting have treatment readily available to address any symptoms before they become severe. Treatment can also be provided for co-occurring physical and mental health issues.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

Krysla Karlix

CEO

Russell Reed, MSN

Chief Nursing Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

7808 Clodus Fields Drive
Dallas, TX 75251

Fact checked and written by:
Benjamin Cardenas
Edited by:
Courtney Myers, MS

Rehab in Cities Near Dallas

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Reviews of Medical City Green Oaks Hospital

2.4/5 (335 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.4 (335 reviews)
Jeannie Bond
1 week ago
1

NO loving-kindness or mercy or compassion...in other words NO LOVE! NO CHRISTIANS THAT I COULD DISCERN! ONLY THE VISITING CHAPLAIN. We BOTH prayed for each other!! The nurses loved to HUMILIATE and focus on their HUGE egos and their WONDERFUL AUTHORITY OVER WE LOWLY PATIENTS!! I slowly disintegrated and chose literally NOT TO MOVE..and refused to eat .. wanted only to dream of my life OUTSIDE of Green Oaks where I experienced A LITTLE BIT OF JOY. Unfortunately my early childhood was full of PROFOUND ABUSE ...sexual, physical, mental, emotional - an ACTIVELY BRUTAL TORMENTED LIFE from birth up to approximately 35 years of age being tormented by BOTH parents such that I developed chronic schizophrenia (I didn't suspect it until my 60's!) My 2 sisters and 1 brother agree with my own diagnosis. AND TO AGAIN BE SUBJECTED TO CRUELTY LIKE THAT OF GREEN OAKS?? Do you know what that can do to one who already SUFFERS? I simply began to die inside! I beg you as a practicing Believer... DO NOT GO THERE!! THERE IS VERY LITTLE HEALING GOING ON THERE! In the INTEGRITY OF JESUS - I HAVE TOLD YOU THE TRUTH !! AMEN!!!🙏🙏🙏🙏🙏🙏🙏🙏

Veronica Garza
1 week ago
1

Right now my daughter is being mandated to stay at the hospital based off false information Dr. Rivera told the court! In fact this facility is so worried about my daughter the did NOT giver her the medication for 2 days!!! Why should the patient have to tell the staff to do their job! The hospital makes it difficult to reach anyone to her the reality going on in this place!!

Response from the owner
I am so sorry to hear that you had trouble reaching us initially but have been informed that you met with members of our senior leadership team with the opportunity to express and discuss your concerns. If there is anything further you need, please reach out to me at 972-701-3673. Stephanie, Patient Advocate
Merhawi T.
3 weeks ago
1

Hi, I am a family member to a patient who was admitted in July 2nd escorted by a police to the facility. On the 3rd day I was contacted by a patient intake for more information of the patient. And I have explained in detail and i mentioned that the litmus paper to the patient's returning to his base line is starting to contact family members. I kept calling for the next two weeks with no lack of reaching out the patient as he was not willing. On Saturday July 19 I went to visit him, but I was told the patient was not willing to receive visitors and I knew he was not taking medication nor was not sedated where he would calm down and have some rest. Mind you this is 18 days since his admission and no proper care or progress in his health. I had to visit again the following week on July 26 and a staff member, Tyrese Johns, told me that the patient was released and he is not the system. told him to double check as it couldn't be acceptable, but he persisted that he was released. There was no one I would contact from the Management as it was weekend. I went home to his home and he was not home. I had to wonder about his where about the weekend, and I had to call back on Monday and talk to his healthcare manager as it has been 4 days since I was told he was released and I didn't have any clue where he is. However on July 28 I managed to talk to him over the phone and understood he was not stable and didn't come to his baseline yet (26 days later). Regardless, the patient was discharged 1 or 2 days later when he was still disoriented and not taking medication properly. The patient was release in a worse condition than he was admitted. Also got worse in his interaction with family members and friends and his daily routine as well. A week later I called Green oaks with my concerns, and I was connected to Patent advocate personnel , but nothing. So please when you respond here don't tell me to contact patient advocate. Finally, I had to get mental health warranty and got him admitted to another mental health facility on Aug 11 where he is getting care. In conclusion, I regrated taking my patient there overall and I will pursue legally. Here is my question to you. You kept him for 4 weeks but was released in worse condition, why? What is the role of the discharge team. The staff member lied to me he was released when he was still in the facility, why? The next two weeks after his discharge was like hell, until he was admitted again, can you imagine the mental and physical exhaustion we suffered due to your un professional mgt and care. It might have cost family member life unless he was admitted again, why you exposed us to this situation? I didn't send the patient because he was homeless nor to be fed. What did you do anyways during his 26 days of his stay?

Response from the owner
Thank you, Merhawi for this information. We regret our facility did not meet your expectations. Your concern was shared with the administrative leadership team for further consideration. However, due to the Notice of Privacy Practices for Protected Health Information and without a signed Release of Information on file, we are unable to provide any information at this time.
Eliana Coyne
1 month ago
3

The staff was helpful overall and the food was decent but I was kept there for a week and only got to go outside to the courtyard once…it was very isolating for a person like me with depression. I feel they could do better with patients that are there for specifically mental health…I was in the substance abuse unit and it had nothing to do with me.

Response from the owner
We appreciate you bringing this to our attention. Your experience matters to us, and we would like to understand more. Please feel free to reach out to us at 972-770-0853.
chris claborn
1 month ago
5

Stayed in this hospital. Was very anxious and in a bad state. Avery was a very calm and comforting person in unit 7. Overall, good doctors who are knowledgeable and will help you find what medications or therapy will best first for you.

Response from the owner
Hi Chris, thank you for taking the time to leave a review for us at Medical City Green Oaks. We're happy we could meet your expectations!
Michelle
2 months ago
1

UPDATE: Reach out for what? Just for you all to brush things under the rug like you usually do and claim all this is made up and call me a liar and crazy?! How about leaking people’s personal health records to the general public? Never okay to strip someone of their dignity and treat them inhumanly I don’t care how much you despise them or think they deserved it at the end of the day it’s a human life with a soul. No revenge from me. My greatest blessing in life has been to walk away from all this resilient, not only survive but thrive and now able to help others so they don’t have to be publicly humiliated and shamed like I was. You only have God to answer to for this. Every horror story posted is real and the sad part is the people who work here THINK because you’re having a ‘crisis’ you won’t remember the words they say to you or the way they you, but I remember everything from my hospitalizations 2 decades ago of staff verbally abusing me with their words, taunting me and egging me on, told me to ‘get over it’ and stop faking and the worst they even had some of my ‘so-called ‘friends’ sit outside the family and mock me when I was there to humiliate and shame me and I overheard everything. But oh I forgot you’ll thought I probably wouldn’t remember right?. Wish I could say this is all made up or something from a movie but my memory is very active and CLEAR NOW. I just hope times have changed and people are treated with dignity, respect and humanity and not like it’s a moral failing or inhumane that they struggled with their mental health in a season of their life. I actually went into the profession to advocate and help people now THE RIGHT AND HUMAN WAY where a person can walk away with their dignity and respect and not carry the shame of their mental health with them anymore.

Response from the owner
We apologize for any difficulties you experienced during your stay "two decades ago". Thank you for the feedback.
Eugene McClain
2 months ago
1

Don't do it

Response from the owner
Our team truly values this feedback, and we are very sorry for the negative impression our [FACILITY NAME] left. Please contact our patient advocate, Stephanie at 972-770-0853 to discuss your experience. Thank you.
Tyler Snover
3 months ago
1

Honestly not my favorite place in the world. A lot of the staff is rude do not know how to deescalate a situation. They honestly egging clients on and they leave everyone in one big room all day. The groups are a joke, the food is terrible. If you love your loved ones don’t send them here. Getting released takes forever. They don’t take people outside. They won’t send all your prescriptions to the pharmacy you have to call to get them to get it right.

Response from the owner
Tyler Snover, thank you for this feedback and please know this is not acceptable by our standards. I have shared this feedback with our administration, so we can work to improve. I apologize that we fell short of your expectations, and if there is any other feedback you'd like to share, I encourage you to give me a call at 972-770-0853.
Thank you again,
Stephanie
Patient Advocate
Adrienne Jones
3 months ago
1

Green Oaks Hospital is a joke along with their staff. I was a patient here. All I had dealt with was ALOT of miscommunication, bad attitudes, staff cursing at the patients and they talk down to you like you're a child, and so on. If there is a limited amount of beds, they will stick you in ANY unit available, versus a unit that is fit for you. Horrible food, uncomfortable beds,etc. I was given a discharge date by the doctor and when that day came, they decided to keep me another day and wouldn't give me a good reason why. My advice is please find another place to go to because this one is NOT it.

Response from the owner
Thank you for writing to us. We apologize you feel your experience with us did meet your expectations. We want all of our patients to know they can contact our Patient Advocate Stephanie Haynes during their stay. We'd like to hear more. Please call Stephanie at (972)991-9504 so she can learn more about your stay. Again, thanks for sharing and hope you are feeling better.
Corey Recai
3 months ago
1

I was brought here after having the police called on me after having told a friend that I was suicidal, they told me I either had to come willingly or they would arrest me. While there Dr. Roach, who processed my intake took the week off for vacation, and other doctors refused to discharge me, so I was forced to stay there for a week against my will. This made my feelings of depression worse.

Response from the owner
Our Medical City Green Oaks Hospital truly values your feedback, and we are sorry to hear about this experience. Please contact our patient advocate, Stephanie at 972-770-0853 so that we may work to make the situation better. Thank you.
Rex
3 months ago
1

Treating my bestie there was poop stains on floor and the nurses were trying to tickle me weirdly and was really weird man was standing on his bed at 2 in the morning screaming "my butt is gone!!" And theres not enough beds

Response from the owner
We are very sorry to hear about this experience. Patient satisfaction is important to us at Medical City Green Oaks Hospital, so we will make every effort to address any concerns. These comments have been shared with Stephanie, the patient advocate. If you would like to speak with someone about your experience, please call 972-770-0853.
dhhdd xncnc
3 months ago
1

worst experience of my life while i was here my roomate literally had intentions of killing me and they didn’t move me to last minute one night they gave us some random drink and everybody was acting weird this whole place felt demonic

Response from the owner
Hi, We'd love to learn more about your experience so we can identify any concerns you may have. Please contact our Patient Advocate, Stephanie, at 972-770-0853. We look forward to hearing from you.
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