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Metrocare – Lifenet Texas Center & Pharmacy

9708 Skillman street Dallas, TX 75243
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Metrocare - Lifenet Texas Center & Pharmacy TX 75243

About Metrocare – Lifenet Texas Center & Pharmacy

Their substance use program is offered on an outpatient level for adults over 18. It focuses on you as a person and services are tailored to your needs, strengths and goals. How often you get treatment depends on you, but generally it averages to 6 hours a week for 3 months. After you finish your program, Skillman Family Mental Health Clinic offers long-term aftercare support.

During treatment, you’ll be assessed and have input in your recovery plan. You’ll participate in individual and group counseling with certified recovery coaches. You’ll also get support from certified peer specialists and be introduced to the 12 steps for recovery.

This facility also offers ambulatory detox services. A registered nurse and physician will oversee you during this process. This program lasts for 28 days with 6 hours of treatment each day.

Metrocare Skillman Family Mental Health Clinic helps you identify triggers, learn how to use your support systems, address previous trauma, develop a relapse prevention plan, and build and keep healthy relationships.

Latest Reviews

Jamie Anderson
3 weeks ago on Google
1
Their housing policy changes to much. And they don't let the person express themselves and thinks they are cussing them out when the person is not cussing them out at all. Metro care does not care about people's lives and etc.
Response from the owner2 weeks ago
Jamie, thank you for taking time to write us a review. We take your feedback seriously as we strive to provide the best possible care to our clients. We are committed to addressing your concerns and clearing up any misunderstandings, so please send an email to metrocare@metrocareservices.org to allow a supervisor to contact you directly to address your concerns.
M A
1 month ago on Google
5
Asking for help. letter "Emotional support animals (ESAs)", Trying to get letters from a licensed mental health professional (therapist, psychiatrist, etc.). This letter verifies that the animal's presence is a necessary part of your treatment plan for a diagnosed mental or emotional disability. According to My apartment staff, having a Cat or Dog in the apartment must 1. pay non-refundable pet deposit of $400. 2. pay pet fee $30. each month 3. must sign pet addendum include apartment lease contract. The Fair Housing Act (FHA) mandates that landlords provide reasonable accommodations for individuals with disabilities, including those with ESAs. This means landlords cannot deny housing or charge pet fees/deposits for ESAs.
Response from the owner2 weeks ago
Hi there! Please contact our Skillman location directly at 214-221-5433 to inquire about the requested letter or you can email us at metrocare@metrocareservices.org so our clinical team can contact you directly.
David
1 month ago on Google
1
Looking for an individual counselor should be an easy process, and I would think, the bread and butter of any mental health company. I made a mistake, however, and did not heed earlier reviews. Communicating with this office is dysfunctional, difficult, callback requests are not made and appointments are cancelled with no explanation. If one is on Medicare, I WOULD AVOID THIS OFFICE LIKE THE PLAGUE. They seem to be more interested in selling you a service insurance policy than accepting regular Medicare (though they say they do). “Owner Responses” try to convey an attitude of caring but I do not see that in the operation of their company. If the “Owner” cannot resolve these issues in a timely manner, it is yet another reason why to not go there. It does not seem to be "committed to address issues or care for clients. 1 star reviews are dominate feed back for years.
Response from the owner2 weeks ago
David, thank you for taking time to write us a review. We take your feedback seriously as we strive to provide the best possible care to our clients. We are committed to addressing your concerns and clearing up any misunderstandings, so please send an email to metrocare@metrocareservices.org so a supervisor can follow up with you.
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7 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

aftercare iconAftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Staff & Accreditations

Staff

John W. Burruss, M.D

CEO

Kelli Laos

COO

Russ Abercrombie

CIO

Kevin J. Boyd

Chief Facilities Planning & Construction Officer

Tameka Y. Cass

Chief Philanthropy and Diversity Officer

Karri Collins

Chief Revenue Cycle Office

Judith Hunter, M.D

Chief Medical Officer

Anthony D. Jackson

Chief Accounting Officer

Min Seo Cheon Kim

Chief Pharmacy Officer

Lucas Wilson

CFO

Ariana Rosado

Chief Human Resources Officer

Jennifer Wadsworth

Chief Clinical Officer

Karen Moore

Chief Compliance Officer

Carolina Lasso

Chief Authority Officer

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Texas

Contact Information

Building icon

9708 Skillman street
Dallas, TX 75243

Fact checked and written by:
Mari Mendoza, BS
Edited by:
Anna Spooner

Reviews of Metrocare – Lifenet Texas Center & Pharmacy

3.4/5 (360 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.4 (360 reviews)
Jamie Anderson
3 weeks ago
1

Their housing policy changes to much. And they don't let the person express themselves and thinks they are cussing them out when the person is not cussing them out at all. Metro care does not care about people's lives and etc.

Response from the owner
Jamie, thank you for taking time to write us a review. We take your feedback seriously as we strive to provide the best possible care to our clients. We are committed to addressing your concerns and clearing up any misunderstandings, so please send an email to metrocare@metrocareservices.org to allow a supervisor to contact you directly to address your concerns.
M A
1 month ago
5

Asking for help. letter "Emotional support animals (ESAs)", Trying to get letters from a licensed mental health professional (therapist, psychiatrist, etc.). This letter verifies that the animal's presence is a necessary part of your treatment plan for a diagnosed mental or emotional disability. According to My apartment staff, having a Cat or Dog in the apartment must 1. pay non-refundable pet deposit of $400. 2. pay pet fee $30. each month 3. must sign pet addendum include apartment lease contract. The Fair Housing Act (FHA) mandates that landlords provide reasonable accommodations for individuals with disabilities, including those with ESAs. This means landlords cannot deny housing or charge pet fees/deposits for ESAs.

Response from the owner
Hi there! Please contact our Skillman location directly at 214-221-5433 to inquire about the requested letter or you can email us at metrocare@metrocareservices.org so our clinical team can contact you directly.
Matthew Bell
1 month ago
5

Response from the owner
Matthew, Thank you for taking the time to give us a rating!
David
1 month ago
1

Looking for an individual counselor should be an easy process, and I would think, the bread and butter of any mental health company. I made a mistake, however, and did not heed earlier reviews. Communicating with this office is dysfunctional, difficult, callback requests are not made and appointments are cancelled with no explanation. If one is on Medicare, I WOULD AVOID THIS OFFICE LIKE THE PLAGUE. They seem to be more interested in selling you a service insurance policy than accepting regular Medicare (though they say they do). “Owner Responses” try to convey an attitude of caring but I do not see that in the operation of their company. If the “Owner” cannot resolve these issues in a timely manner, it is yet another reason why to not go there. It does not seem to be "committed to address issues or care for clients. 1 star reviews are dominate feed back for years.

Response from the owner
David, thank you for taking time to write us a review. We take your feedback seriously as we strive to provide the best possible care to our clients. We are committed to addressing your concerns and clearing up any misunderstandings, so please send an email to metrocare@metrocareservices.org so a supervisor can follow up with you.
Bethany C
1 month ago
1

Genuinely only go here if you are desperate and have no other options. Had an emergency and needed to reschedule an appointment. I asked to have a bridging prescription so that I wouldn’t run out of medication since the next available appointment isn’t for three weeks. The receptionist was rude and said that they don’t do bridging prescriptions, even though the provider had filled one for me before at this same location. Offered me zero solutions and was just short with me on the phone. Every time I deal with this place, it just makes me feel bad for struggling with my mental health in the first place.

Response from the owner
Bethany, thank you for taking time to write us a review. We take your feedback seriously as we strive to provide the best possible care to our clients. We are committed to addressing your concerns and clearing up any misunderstandings, so please send an email to metrocare@metrocareservices.org so our clinical team can contact you directly.
bryan salter
3 months ago
5

Love this place ,thankyou

Response from the owner
Bryan, Thank you for taking the time to give us a rating! We greatly appreciate you as we strive to provide everyone we serve with quality care at all times.
Brandi Bunkley
3 months ago
4

Well today ended up still being a good day!!Took my son to get updated on all the services he needed and let me say the wait was long but the employees and customer service made up for it!Tiara(caseworker)was awesome,polite, friendly,informative and had snacks waiting (we were starving).ShaJauna and Shamille were very positive,kept us updated the whole time we were there and customer service skills were on point!What a blessed day!!!!

Response from the owner
Brandi, we are so grateful you entrusted our staff members to assist you. We greatly appreciate you as we strive to provide everyone we serve with quality care at all times.
Douglass Jenkens
4 months ago
1

All day long I sat at this place, so if you have something to do? Don't plan on it. They are slllloooowwww!!!! And the service? Well Nevermind!!!!!

Response from the owner
Thank you for taking time to write us a review. We take your feedback seriously as we strive to provide the best possible care to our clients. We are committed to addressing your concerns and clearing up any misunderstandings, so please send an email to metrocare@metrocareservices.org so our clinical team can contact you directly.
Alexandria Swan
4 months ago
5

Hello! I went in for services recently, and I was beyond impressed. I did one time as a walk-in and one appointment so far, and both times I was treated extremely nicely by the staff and I was kept updated. Walk-ins did come with a bit of wait-time, but they were very nice about updates and what to expect. All the staff seem very genuine, and I even noticed them take time to connect with some of the regulars when walking through the lobbies. I think they are great when it comes not only to accessibility, but also the respect they show the community. 10/10!

Response from the owner
Alexandria, we are so grateful you entrusted our staff members to assist you. We greatly appreciate you as we strive to provide everyone we serve with quality care at all times.
Maria Agel
5 months ago
5

Treat you like a Human...

Response from the owner
Maria- We are so grateful you entrusted our staff members to assist you. We greatly appreciate you as we strive to provide everyone we serve with quality care at all times.
MyWorld
6 months ago
1

I got there at 8 AM to be a new patient for mental health counseling, and after filling all the forms I was told to wait. I waited until 10 AM so I decided to ask the front desk when I would be attended they said for the first appointment they usually take 2-3 hours. Unbelievable. While I was there, I noticed people there were waiting for quite awhile to be attended.

Response from the owner
Thank you for taking time to write us a review. We take your feedback seriously as we strive to provide the best possible care to our clients. We are committed to addressing your concerns and clearing up any misunderstandings, so please send an email to metrocare@metrocareservices.org so our clinical team can contact you directly.
Samuel Holland
7 months ago
5

Response from the owner
Samuel, Thank you for taking the time to give us a rating! We greatly appreciate you as we strive to provide everyone we serve with quality care at all times.
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