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Metrocare – Lifenet Texas Center & Pharmacy

9708 Skillman street Dallas, TX 75243
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Metrocare - Lifenet Texas Center & Pharmacy TX 75243

About Metrocare – Lifenet Texas Center & Pharmacy

Metrocare Skillman Family Mental Health Clinic provides mental health and disability care for people of all ages in Dallas, Texas. They offer medication-assisted treatment for up to one year. Their fees are based upon your insurance coverage. Self-pay is on a sliding scale based on your income.

Their substance use program is offered on an outpatient level for adults over 18. It focuses on you as a person and services are tailored to your needs, strengths and goals. How often you get treatment depends on you, but generally it averages to 6 hours a week for 3 months. After you finish your program, Skillman Family Mental Health Clinic offers long-term aftercare support.

During treatment, you’ll be assessed and have input in your recovery plan. You’ll participate in individual and group counseling with certified recovery coaches. You’ll also get support from certified peer specialists and be introduced to the 12 steps for recovery.

This facility also offers ambulatory detox services. A registered nurse and physician will oversee you during this process. This program lasts for 28 days with 6 hours of treatment each day.

Metrocare Skillman Family Mental Health Clinic helps you identify triggers, learn how to use your support systems, address previous trauma, develop a relapse prevention plan, and build and keep healthy relationships.

Latest Reviews

MyWorld
3 months ago on Google
1
I got there at 8 AM to be a new patient for mental health counseling, and after filling all the forms I was told to wait. I waited until 10 AM so I decided to ask the front desk when I would be attended they said for the first appointment they usually take 2-3 hours. Unbelievable. While I was there, I noticed people there were waiting for quite awhile to be attended.
Response from the owner2 months ago
Thank you for taking time to write us a review. We take your feedback seriously as we strive to provide the best possible care to our clients. We are committed to addressing your concerns and clearing up any misunderstandings, so please send an email to metrocare@metrocareservices.org so our clinical team can contact you directly.
Amy McFarland
3 months ago on Google
5
The only reason I'm giving this 5 stars is because of Ms Shay and Ms Celina coming. to my rescue after waiting for hours to be seen. Naomi at the front desk on the other hand needs to be fired. She completely dropped the ball. I went in as walk in that lady had me sign in and then completely forgot I was there. She absolutely tested my gangster and needs to go back to customer service 101. Thank you Ms Shay and Ms Celina for coming to my rescue.
Response from the owner2 months ago
Amy- We appreciate you taking the time to leave us a review. We take your feedback seriously as we strive to provide the best possible care to our clients. We are committed to addressing your concerns and clearing up any misunderstandings, so please send an email to metrocare@metrocareservices.org so our clinical team can contact you directly.
John Cee
4 months ago on Google
1
Worst excuse for humans beings work there
Response from the owner1 week ago
We take your feedback seriously as we strive to provide the best possible care to our clients. We are committed to addressing your concerns and clearing up any misunderstandings, so please send an email to metrocare@metrocareservices.org so our clinical team can contact you directly.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.8 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Staff & Accreditations

Staff

John W. Burruss, M.D

CEO

Kelli Laos

COO

Russ Abercrombie

CIO

Kevin J. Boyd

Chief Facilities Planning & Construction Officer

Tameka Y. Cass

Chief Philanthropy and Diversity Officer

Karri Collins

Chief Revenue Cycle Office

Judith Hunter, M.D

Chief Medical Officer

Anthony D. Jackson

Chief Accounting Officer

Min Seo Cheon Kim

Chief Pharmacy Officer

Lucas Wilson

CFO

Ariana Rosado

Chief Human Resources Officer

Jennifer Wadsworth

Chief Clinical Officer

Karen Moore

Chief Compliance Officer

Carolina Lasso

Chief Authority Officer

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Texas

Contact Information

Phone icon (214) 221-5433
Building icon

9708 Skillman street
Dallas, TX 75243

Fact checked and written by:
Mari Mendoza, BS
Edited by:
Anna Spooner

Rehab in Cities Near Dallas

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Reviews of Metrocare – Lifenet Texas Center & Pharmacy

3.4/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

3.4 (100 reviews)
Brandi Bunkley
2 weeks ago
4

Well today ended up still being a good day!!Took my son to get updated on all the services he needed and let me say the wait was long but the employees and customer service made up for it!Tiara(caseworker)was awesome,polite, friendly,informative and had snacks waiting (we were starving).ShaJauna and Shamille were very positive,kept us updated the whole time we were there and customer service skills were on point!What a blessed day!!!!

Response from the ownerInvalid relative date format:
Brandi, we are so grateful you entrusted our staff members to assist you. We greatly appreciate you as we strive to provide everyone we serve with quality care at all times.
Douglass Jenkens
1 month ago
1

All day long I sat at this place, so if you have something to do? Don't plan on it. They are slllloooowwww!!!! And the service? Well Nevermind!!!!!

Response from the ownerInvalid relative date format:
Thank you for taking time to write us a review. We take your feedback seriously as we strive to provide the best possible care to our clients. We are committed to addressing your concerns and clearing up any misunderstandings, so please send an email to metrocare@metrocareservices.org so our clinical team can contact you directly.
Alexandria Swan
1 month ago
5

Hello! I went in for services recently, and I was beyond impressed. I did one time as a walk-in and one appointment so far, and both times I was treated extremely nicely by the staff and I was kept updated. Walk-ins did come with a bit of wait-time, but they were very nice about updates and what to expect. All the staff seem very genuine, and I even noticed them take time to connect with some of the regulars when walking through the lobbies. I think they are great when it comes not only to accessibility, but also the respect they show the community. 10/10!

Response from the ownerInvalid relative date format:
Alexandria, we are so grateful you entrusted our staff members to assist you. We greatly appreciate you as we strive to provide everyone we serve with quality care at all times.
Maria Agel
2 months ago
5

Treat you like a Human...

Response from the ownerInvalid relative date format:
Maria- We are so grateful you entrusted our staff members to assist you. We greatly appreciate you as we strive to provide everyone we serve with quality care at all times.
Samuel Holland
3 months ago
5

Response from the owner3 months ago
Samuel, Thank you for taking the time to give us a rating! We greatly appreciate you as we strive to provide everyone we serve with quality care at all times.
MyWorld
3 months ago
1

I got there at 8 AM to be a new patient for mental health counseling, and after filling all the forms I was told to wait. I waited until 10 AM so I decided to ask the front desk when I would be attended they said for the first appointment they usually take 2-3 hours. Unbelievable. While I was there, I noticed people there were waiting for quite awhile to be attended.

Response from the ownerInvalid relative date format:
Thank you for taking time to write us a review. We take your feedback seriously as we strive to provide the best possible care to our clients. We are committed to addressing your concerns and clearing up any misunderstandings, so please send an email to metrocare@metrocareservices.org so our clinical team can contact you directly.
Amy McFarland
4 months ago
5

The only reason I'm giving this 5 stars is because of Ms Shay and Ms Celina coming. to my rescue after waiting for hours to be seen. Naomi at the front desk on the other hand needs to be fired. She completely dropped the ball. I went in as walk in that lady had me sign in and then completely forgot I was there. She absolutely tested my gangster and needs to go back to customer service 101. Thank you Ms Shay and Ms Celina for coming to my rescue.

Response from the ownerInvalid relative date format:
Amy- We appreciate you taking the time to leave us a review. We take your feedback seriously as we strive to provide the best possible care to our clients. We are committed to addressing your concerns and clearing up any misunderstandings, so please send an email to metrocare@metrocareservices.org so our clinical team can contact you directly.
Tiffany Simmons
4 months ago
1

Response from the owner4 months ago
We take your feedback seriously as we strive to provide the best possible care to our clients. We are committed to addressing your concerns and clearing up any misunderstandings, so please send an email to metrocare@metrocareservices.org so our clinical team can contact you directly.
John Cee
4 months ago
1

Worst excuse for humans beings work there

Response from the ownerInvalid relative date format:
We take your feedback seriously as we strive to provide the best possible care to our clients. We are committed to addressing your concerns and clearing up any misunderstandings, so please send an email to metrocare@metrocareservices.org so our clinical team can contact you directly.
Kenzi Kool
5 months ago
1

If I could give this place 0 stars I would. I came here mid December seeking services, I came in the second they opened and I did not get to leave till noon, they had me sitting around waiting for absolutely nothing. The front desk ladies were snooty and acted above everyone else, acted grossed out when one accidentally touched my hand returning a clipboard. I got told by intake that I’d hear from a caseworker within a week. Well a week went by and I heard nothing, I started calling twice a week to figure out what was going on. Every time I got told I would get a call back and never got a single answer. After 2 weeks of that I started asking to speak to a supervisor. They told me someone named Scotty would be in contact. Well guess what? Scotty never called me. This clinic lost me as a patient. It is dangerous to not provide services to people who signed up for them.

Response from the ownerInvalid relative date format:
Thank you for providing us this feedback regarding our Skillman Clinic. We are committed to addressing your concerns and clearing up any misunderstandings, so please send an email to metrocare@metrocareservices.org so our clinical team can contact you directly.
Jesse Lopez
5 months ago
1

Appointments are a joke. Walk ins are a Joke. I came in for an 8:30 am appointment given and set to me by the front desk (after not being able to wait 6 hours for a walk in 5 days prior) and was told I still had to wait 2 more hours, I step outside and to make important phone calls in my car and the woman at the front desk took it upon herself to take me off of my scheduled appointment for walking out and getting into my car , mind you that I have a two hour waiting period she knows about and people walk in and out unannounced, then has the nerve to tell her boss to call the police because I asked for her manager when I come back in and find out she removed me from my appointment. These people think everyone’s bat shit crazy just for clarifying the issue. You can’t do people like that man that’s wrong.

Response from the ownerInvalid relative date format:
Thank you for providing us this feedback regarding our front desk staff. We are committed to addressing your concerns and clearing up any misunderstandings, so please send an email to metrocare@metrocareservices.org so our clinical team can contact you directly.
Elizabeth
6 months ago
2

The main issue I have with this place is scheduling appointments. Every time I run out of meds I am told I need to see a doctor but whenever I try to schedule an appointment, no one ever answers the phone. Like, ever! I was even hung up on TWICE after being put on hold for almost 30 minutes each time. How the heck is my mental health gonna be treated if I can’t even be seen by a professional??? I’m only giving 2 stars simply because the meds I’m on do help me. Service, however, is just plain crap!

Response from the ownerInvalid relative date format:
We take your feedback seriously as we strive to provide the best possible care to our clients. We are committed to addressing your concerns and clearing up any misunderstandings, so please send an email to metrocare@metrocareservices.org so our clinical team can contact you directly.
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