I was at New Hope for 11 months and have been out for almost a year. I can honestly say New Hope was the worst situation I ever had to be in. The staff did not care about the kids and were only there for a paycheck. Staff would instigate fights between kids and even tell kid ...
About New Hope Carolinas Inc
Residential programs require clients to live onsite at the center for treatment, where they receive a room and have access to other amenities. During their stay, they are closely monitored and attended to by staff. Clients share living space with one another to better foster a sense of community.
Phoenix Center recognizes that all clients are unique, so they offer individualized treatment programs. Clients collaborate with a care team to develop their treatment, with options including assessments, motivational interviewing, dialectical behavioral therapy (DBT), and cognitive behavioral therapy (CBT). Therapy takes place in individual and group settings with other clients.
During treatment, clients learn to identify the behaviors that influence addiction, including stressful triggers, and supplant them with healthy coping mechanisms. Clients also learn about the community resources available to help them on their recovery journey.
This short term residential program lasts for 30 days. This intensive program teaches clients DBT skills that promote emotional regulation and self awareness. Clients come to understand the consequences of their behavior and how they can make better, more positive choices to avoid substance abuse.
Discharge planning begins before clients complete their program. It establishes how clients will reintegrate into society, including returning home if applicable, and how they will work toward their goals moving forward. Aftercare may include transitional programs for clients in need of additional support.
Latest Reviews
The best ive ever had and honestly spoiled us in 2021. Takis tvs etc. Shout out to all of the staff. Videographic memory i remeber it all and its nothing crazy just restraints im thankful it wasnt like my last placement which is to this day being investigated be the city of columbia and lexington police apperantly. This was beutiful also. Cool fire alarms going off. Couldve been a cool attraction if it wasnt a hospital. Well duh it was at first anyways. But uh 2021 is 5 years ago. Read some reviews hoping its a lie but most likely not.
Response from the owner4 weeks ago
Thank you, Jacob, for your review! We're encouraged to hear that you had such a positive experience with us in 2021. It’s great to know that our staff made a lasting impression, and we appreciate your kind words. If you have any more memories or stories to share, we’d love to hear them! Your feedback means a lot to us.
I have so much I can say about New Hope as a whole. My son spent 5 months at New Hope and he has come out with a lot more knowledge and a lot more tools to get through life than what he walked in with. Is he permanently changed? No one knows. But he received more help in the 5 months he was there than any other program we've attempted to do in his life.
Hands down, you need a good therapist. We had the best. Nikki was amazing and made all the difference for us and for my son during his time there. The biggest challege is that your kid has to WANT help and WANT to change. New Hope can't make them want to change and do all the work for them.
Sometimes understaffed? Sure. I can't imagine how incredibly difficult it is to keep fully staffed in a place like this. But most of those staff members really care about the kids, at least the ones who are doing what they need to do. My son built great relationships with most of the staff members, and today at his discharge, were all in tears, giving gifts, sending him off with so much love and hope for a brighter future.
Not every day was great. Some days were harder than others. The outcome is what matters and we got the best outcome we could hope for.
Thank you, New Hope and Nikki specifically, for all you have taught our son and all tools you provided in helping him to succeed in life. I hope the things he learned will stay with him forever.
Response from the owner4 weeks ago
Thank you for taking the time to share your heartfelt experience. We're thrilled to hear that your son gained valuable knowledge and tools during his time with us. It’s wonderful to know that Nikki made such a positive impact on his journey. We understand that change is a process and appreciate your acknowledgment of the challenges. Your kind words about our dedicated staff mean a lot, and we're glad to hear that your son built strong relationships during his stay. We're committed to helping each child succeed, and it's rewarding to know that your family found the support you needed. Thank you for trusting us with your son's care.
I’m working with the team on services, options for care and ways to refer New Hope has been responsive and helpful supporting best options for patients to get access to care.
Response from the owner4 weeks ago
Thank you for your positive feedback! We’re glad to hear that our team has been responsive and helpful in providing options for care. Your partnership is important to us, and we look forward to continuing to support you in ensuring patients have access to the care they need. If there's anything more we can do to enhance your experience, please let us know. 
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7.3 / 10
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Accepted Insurance
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Amenities
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Private Setting
Staff & Accreditations
Staff
George H. Orvin, MD
Founder
Jay S. Orvin
Chairman
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact New Hope Carolinas Inc.
Contact Information
101 Sedgewood Drive
Rock Hill, SC 29732
Get Help Now - 803-575-2354
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