Open Door Center for Change offers outpatient mental health and addiction treatment. The center is in Madison, Wisconsin and offers diagnostic evaluations and outpatient counseling services to individuals, couples and families.
They accept insurance from most major providers, including some Medicaid and Medicare Part B plans. They offer an income based sliding fee scale for eligible clients. The facility is close to Elver Park and West Towne Mall on Madison’s west side.
The licensed counselors offer inclusive care and welcome those in the LGBTQ+ community. They focus on dual diagnosis clients who have substance use and mental health challenges. The treatment team emphasizes a client centered, collaborative and compassionate care approach.
One counselor remarked, “I believe in walking alongside my clients through their journey, helping them discover their strengths and achieve personal growth.” To this end, the therapists offer specialized therapies, including play therapy for children. They treat individuals dealing with life transitions, depression, anxiety, trauma, grief and loss.
The facility is modern and welcoming, with private counseling rooms designed for comfort. The building is ADA accessible to ensure access for everyone.
Our Methodology
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Co-Owner
Co-Owner
CCS Service Facilitator, Office Manager
Business Manager
Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Open Door Center for Change – West.
6502 Grand Teton Plaza
UNIT 102
Madison, WI 53719
Sponsored Helpline
I previously went to Open Door for help with my Anxiety, PTSD, and Depression. I participated in both group DBT therapy and one on one therapy, both of which left me feeling worse about myself and more alone than ever. I had voiced my concerns multiple times only to be told ...
I felt like my issues were not being addressed and instead I was being led on to keep coming and keep paying. A year later, I still get random bills in the mail. There is no customer service, secretaries to talk to, or transparency with billing.
Their care does not follow DBT standards. Groups are not capped, so not everyone will have enough speaking time, it is like a train wreck.
if anyone struggles with severe dissociative disorders and/or suspect they may have a mental disability/disorder please be weary is all, my experience with one of the therapists, Austine was unsafe to work with in my personal experience. with any therapist, be sure to have knowledge before hand or ask if they worked with people with similar/same disorders even if you just have a suspected disorder so they are able to have the experience to help you better. I don't have this negative experience with my other therapist from another office who has worked with people exactly like me. with the therapist I had at open door, I struggled with major feelings of being invalidated and misunderstood, there was miscommunications, lack of clarity, and i felt there was denial of my own experiences. I started to function less, I was unable to really properly do anything because of such and I ended up needing to cut off services.
2026: I did everything as supposed to. First provider was an intern, not wise for people with abandonment issues to give a temporary provider. Second was quite kind however her schedule magically stopped being available after 6+ months of hard intense work down the drain. I was left without care for almost 6 months. Thankfully I moved to the city and was able to get even better care through a private practice. I got more accomplished in 2 months than I did with ODCFC in 2 years. Go figure. 2024: With any mental or health care need, it requires willingness from the patient to see results. They are very patient with their patients, they understand the conditions well. I enjoy the virtual groups. If you feel you cant speak, I usually just type in the chat box lol. My voice is acknowledged. Theres a lot of therapists employed here, if it’s not a good fit, request for a change or recommendation. I really love the fact that all employees of the business are DBT trained. They will work with you on payment plans, within reason. I love the coaching, I find it very valuable. I can email, text, call within business hours. It’s not a replacement for crisis. Remember, they will be billed like a copay visit - it’s technically a therapist visit. They can add up quick!
I had an authorization from the VA and I thoroughly went through the questionaire divulging some rather personal drama and I waited and waited and waited and nothing. Community Cares kept trying to get a status on an intial appointment. I had read through four bios that I thought would work for me and then I was finally offered an appointment with a provider who did not even have their bio on the website. I have PTSD among other things and I really need to know what I'm about to walk into, not some rando who would see me in person at the drop of a hat. They must make beaucoup bucks on Failed online appointments though from the commentary I've read. I don't think the owners and administrators truly care about helping, just making bank. Between myself and the community cares nurses trying to help manuveur the process, the concensus is that Open Door is disorganized and the customer service is poor and quite rude. Learn how to deal with the public more efficiently and with equity towards all. I can not recommend!
Jen literally saved my life. I learned so much. Way more effective than traditional talk therapy.
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Written By: Susan Bertram
BA
