Open Door Center for Change – West - Madison, WI

About Open Door Center for Change – West

Latest Reviews

Jessica Lopez Thong

1 month ago on Google

5

A quality DBT centric provider is rare to find in this state. Even the office manager is trained in DBT skills. They offer excellent group programming that I benefitted from. They will work with you on finances so you don't go without care. I feel heard, listened to, and seen by my group facilitators and my two therapists I've had so far. Remember when reading these reviews who the clientele is. Some folks may have wrote it in a manic/unwell state. My constructive feedback is to invest in a new EHR portal, its really janky and wonky.

Mike p

3 months ago on Google

1

Their computer systems do not work well enough to provide treatment. It worked once but the next 2 appointments caused problems. Unlike literally every other place with appointments, they do not give any sort of reminder for appointments. They do not mention this fact when you sign up. Their explanation after the fact "Unfortunately, we have tried utilizing the appointment reminder text messaging function in our software system and it is incredibly glitchy. I would suggest adding a recurring event to your own calendar with reminder notification." The therapist completely missed the next session and no one answered the office phone number. This poorly run office wasted four months of my families time.

Anonymous in Madison

2 years ago on Google

1

I would not recommend their virtual groups. The group sizes are large, and it isn't possible for members to get time to process how skills can be applied in a more individualized way. It is akin to a seminar vs group therapy. They have the rule to have cameras on, but most of the time, there are people with it off anyway. And the groups are so large that not everyone fits on the screen so it makes connecting and knowing your group hard. If you want some place to just hang out and absorb information, Open Door or a YouTube video will suffice. If you're looking for connection to peers, professionalism and someone to actually notice and give feedback on your struggles, this isn't the place. I've been in other therapist-led groups, including DBT and none of them have been this mechanical, distant or hands-off. It is a model of "effort designed to reach the most number of people, but low interaction." There is no valuable phone coaching that isn't generic, and they don't really acknowledge anything on the DBT cards you turn in each week. The large groups and sheer number of groups they offer may offer the quantity to do financially well/profit, but it comes at the cost of quality. There are other places other than Open Door in the Madison area. Don't settle.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

4.6 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.