Overlake Hospital Medical Center

First of all I want to say that my provider was amazing and I have no bad things to say about him. The office staff and whoever runs it however leaves much to be desired.I had been regularly seeing my provider for over a year. Recently life became extremely difficult and my anxiety which had been well controlled was much worse. I called the office to ask if my provider could call me back. I was having a panic attack. The lady I spoke with kept telling me to go to the ER, and I said no bc I've been to the ER for panic before and hospitals make it worse and then they gaslight you. I was told again they recommended I go to the ER. I explained I'm not depressed or having any kind of dangerous thoughts. I was told the on call provider would be in contact as my doctor was out of the office. I never got a call from a provider. I did however have police show up for a wellness check which was unnecessary and frankly made all of my anxiety get much worse. I had an appointment for 2 weeks out so I white knuckled the anxiety until then. It was so bad, in a moment of overwhelm I put in my notice at my job.Two days before my scheduled appointment I had a cast put on my hand and forearm. I was scheduled for an in person appointment and called to see if it could be switched to virtual. I was berated for not giving enough notice, threatened with a late cancel fee and they REFUSED to let me see my provider virtually. I explained that the cast was not planned and there would be no way for me to safely drive for the in person appt. They offered for me to reschedule in April, but I knew my insurance would be termed before then.I had checked their website insurance list and signed up for a marketplace plan based on THEIR OWN INFORMATION. It was finally set up and I called to inform them and was told they don't accept ANY APPLE HEALTH despite no mention of this on their patient info tab that listed APPLE HEALTH PLANS.I am absolutely disgusted by this clinic. They called an unnecessary welfare check which made everything worse for me because they don't want any liability. They refused to let me see my provider virtually before my insurance termed and then got mad at me for canceling last minute WHICH WAS NOT MY CHOICE. At every turn the concern from their point of view was 1- how to get as much money as possible and 2- how to avoid liability. That's not what a clinic working with psychiatric patients should be focused on.Every course of action on their part was not based on patient care and outcomes, it was thinly veiled attempts to make as much money as possible on the backs of suffering people. They indirectly made my life so unmanageable that I quit my job and then continued to make things worse or confusing at every step. Shame on you Overlake Outpatient Psychiatry. If I had means to I would absolutely escalate this to the state insurance commissioner.Patients are not commodities to financially rape and then deny access to help fix the damage they created. I'm disgusted by your "patient service" reps, the on call provider system, the insistence on going to an ER with a $175 copay and then a wellness check when I told you how absurd that was. Words can't begin to describe how this office has hurt me in the last 60 days. Dr Hindeyeh was great but this office is just despicable.If you can't provide patients with care at the level they need then close up shop. I regret establishing care and I hope someone reads this and takes something to heart and makes changes. If I had received care instead of having 911 called i might still have a job and my commercial insurance. I hold this office responsible.

This might be the first bad review I've ever left on google, but I called them six times and left three voicemails asking for admission into their partial hospitalization program during a crisis (which is painful and exhausting). They finally got back to me after three days and told me they wouldn't accept me because I have OCD and should go somewhere that specializes in OCD. I told them my therapist and psychiatrist explicitly recommended I NOT do that, as OCD is not my primary problem but the woman on the phone kept saying to go somewhere that specializes in OCD in response to me repeatedly saying that it is not my main issue. It's unbelievably exhausting to go through this process when you are in the midst of a crisis anyway, but to be turned away from somewhere after weeks of being unable to function, in a desperate situation is horrible.

I went to Bellevue Psychiatry at Hidden Valley for the first appointment in Sept (after I got referral from Overlake sleep center) and I received a $134 bill for the doctor visit and a separate bill at $427 for the facility. OK, this was a purely conversational appointment, so do I have to pay for sitting in the office at $400? I'm very disappointed about the lack of transparency of their billing practices, because I was NOT informed about this unusual charge before making this appointment. The lack of clear communication about such significant fees is not acceptable.