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Parkwest Medical Center – Senior Behavioral Health

9352 Park West Boulevard Knoxville, TN 37923
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About Parkwest Medical Center – Senior Behavioral Health

Parkwest Medical Center – Senior Behavioral Health, located in Knoxville, Tennessee is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery.

Specialty rehab programs at Parkwest Medical Center – Senior Behavioral Health include age-sensitive addiction treatment considering health and life-stage issues of older adults.

Facility Overview

Bed icon 16
Number of Available Beds

Latest Reviews

Sue Moring
2 months ago on Google
2
I had a colonoscopy scheduled for 12:30. I arrived at 11:10 and waited until 12:30 before being taken to the OR, where I spent another 30 minutes before being moved to my room. Once there, I was given an IV and prepared for the procedure. The nurses and anesthesiologist were compassionate and attentive, and the doctor provided a thorough explanation of what to expect. My primary concern arose when I was abruptly awakened by a nurse shouting at me and instructing me to get dressed. I was not provided with any fluids or support, which left me feeling rushed and undervalued. I will definitely have any future procedures done elsewhere.
Lawrence Rolapp
2 months ago on Google
5
Wonderful smile, very friendly Maddie G & Valerie
Melanie Townsend
2 months ago on Google
5
Becca Townsend was most helpful in assisting me with contact information regarding historical records for a family member.
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Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.2 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Staff

Devan Johnson, MHA

President & CEO

Scott Hamilton

VP & CFO

Liz Clary

VP of Behavioral Health

Jacquelyn Alt, MBA,RN

VP & Chief Nursing Officer

Contact Information

Phone icon (865) 373-1000
Building icon

9352 Park West Boulevard
Knoxville, TN 37923

Rehab in Cities Near Knoxville

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Reviews of Parkwest Medical Center – Senior Behavioral Health

3.48/5 (101 reviews)
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Reviews

1

I know I’m young for my issues, but that doesn’t mean they should ignore my symptoms. Glad I found some other place where they did not take me for granted.

Reviewed on 1/9/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.5 (100 reviews)
Heta Mane
1 week ago
5

I went to Parkwest’s ER on 6/5/25 in a substantial amount of pain. The entire experience from checking in to treatment was professional and humane. This was my third experience at Parkwest, but my first experience in the ER. They are just as professional and compassionate in the ER as they are in the surgical center. The culture of this hospital is above and beyond my expectations and certainly my experiences at other hospitals. The staff is phenomenal, which restores my faith in medical facilities. The staff is professional in appearance and language, soft spoken, kind, active listeners, and proactive in pain management. The imaging department even gave me a blanket to use while in the lobby while I waited for my results without me having to ask for one. Hands down, this is the best hospital I’ve experienced. I do not know which cultural training method this hospital utilizes to create a warm and compassionate environment, but please keep up the excellent work. Thank you, ER staff, for taking good care of me last night. I greatly appreciate all of you.

Response from the ownerInvalid relative date format:
Thank you for the great review! We appreciate the kind words. Have a great day!
amanda davis
2 weeks ago
5

I was beyond happy with the exceptional services I received at day surgery!From check in,pre-op,and post op care!Every employee that was in charge of my care was extremely helpful,nice,and made my whole surgery process EXCEPTIONAL! Not only were there good to me but my husband as well.Keeping him informed and updated during the surgery!Keep up the Good work ParkWest Medical!!!!

Response from the ownerInvalid relative date format:
Covenant Health is committed to being the region’s premier healthcare network. Your kind words affirm our commitment and vision.
Jill Hasty
2 weeks ago
5

WOW! I would give them 10 stars if I could. In mid May 2025 I was seen in the ER for severe abdominal pain. Within five minutes of my arriving I was triaged and put in a room. Immediately I was greeted by two amazing nurses. Less than five minutes later the doctor came in. She is the head of the ER department. Within 20 minutes I'd been sent for a CT scan and and less than 30 minutes later I was informed that a surgeon was coming to see me and that I'd need emergency surgery. I waited a very short time for the surgeon and during that time my pain spiked. My husband got the nurse and less than three minutes later I had pain meds on board. I was in the ER for less than 3 hours when I was sent upstairs to a room while we waited to find out when the surgery would occur. They determined a very short time later that it would be first thing in the morning. I was then moved to the surgical floor for the night. Both my rooms were super clean and nice. All, and I mean, ALL of the nursing staff, was incredibly attentive and helpful. I was in a great deal of pain and they managed it expertly without keeping me in a drug induced stupor! That part made my day as I'm not big on pain meds. My surgery was done the following morning and two days later I was released. From the cleaning staff....each of whom introduced themselves when they entered my room and asked if I needed anything, to the nursing staff, ER team, doctors, surgeon, anesthesiologist etc... was AMAZING! I literally was shocked at how they made this experience one that was not just tolerable but somewhat pleasant....or at least as pleasant as a hospital stay with emergency surgery can be. With all the hospitals here in Knoxville to choose from I chose Parkwest quite by accident as we are new to the area. I couldn't be happier that I "stumbled" upon this gem of a care facility. I sure hope I'll never have to have another hospital stay but I can can assure you if I do....I won't go anywhere but Parkwest! Thank you, thank you, thank you to Heather, Rick and Dr. Cohrac in the ER to Greg, Maddie, Joe (IV), Martina, Cayden, Chi Chi, Victoria, Sara Beth (anesthesiology), Megan, Cede and all the rest....You are truly angels on earth and I am so grateful that you were there when I needed you most. You'll all be in my prayers forevermore.

Response from the ownerInvalid relative date format:
Thank you for the great review! Our mission is to serve the community by improving the quality of life through better health. Your kind words affirm our commitment and vision.
Jodie Henjum
3 weeks ago
5

Heather was great and very thorough during the phone call informing me about my upcoming surgery!

Response from the ownerInvalid relative date format:
Thank you for the great review!
Rhonda Martin
3 weeks ago
5

Great hospital my husband had valve repair by doctor sara Negrotto went very well best doctors and nurses great staff excellent service cardiac nurses Halie ,Marie thank you all so much for taking care of my husband sincerely yours Rhonda Martin Gerald Martin was patient5/22/2025 😁

Response from the ownerInvalid relative date format:
Thank you for the great review!
K. Croom
4 weeks ago
5

My niece came to Parkwest Medical Center for an MRI. She was very anxious, but Emily H, who helped my niece check-in, kept her calm. She was so sweet, professional, and hilarious. Emily H kept us laughing and her awesome energy kept my niece in an upbeat and positive state of mind. We were truly grateful for her assistance and as far as we were concerned, she made our day much brighter and better. Emily H is a wonderful representative of Parkwest Medical Center and an absolute blessing to every patient fortunate enough to be checked in by her.

Response from the ownerInvalid relative date format:
We appreciate your kind words. Our mission is to serve the community by improving the quality of life through better health. Your kind words affirm our commitment and vision.
Christina Menhennett
4 weeks ago
3

Update 5/21/25: After I posted this review the cafeteria manager came to see my mom and made sure she received her food. She'd been skipped 4x. Also, the nurse she had last night was awesome & should be a supervisor training other nurses in patient care! Both her doctors were really nice. They'd still leave her stuff n food out of reach except the nurse last night who really knows how to care for patients. My mom has worked in hospitals and nursing homes caring for patients plus she took care of both sets of my grandparents and my dad for years. I changed my rating to a 3 star from a 1 star due to her getting her meals (finally) and the really nice nurses she had. However, I will not change it to more because of all she went through prior to the improvements & they kept throwing away her unopened food when she wasn't done with it. She'd get up with the nurses to help her out her back brace on to go to the bathroom and while she was in there they'd just throw her food away. She has to eat slow. She's been that way most of her life. They should ask her if she's finished or not. Other times they'd leave the trash on her tray & you could clearly see it was trash. Original review: My mom is currently a patient there and they keep skipping her meals. I was on the phone with her last night and heard the nurse mocking her. She has a broken back and isn't allowed up without her back brace on. When they do bring her food which is rare they put it on the table that she can't reach and hurry out leaving her unable to reach her food. She pushes the call button & no one responds. They move the call button out of her reach & move her cell out of her reach. She has had 2 nice nurses in the almost week she's been there. It's ludicrous to treat a patient with a broken back like that. It's broken in at least 3 places. This afternoon she was skipped for lunch and the nurse told her she ate it and doesn't remember. My mother might be 86 (Saturday was her b'day), but she's very sharp!! If she had eaten, she'd know it!! Stop hiring inferior staff that make assumptions based on age not facts!! Every person is different!!!

Response from the ownerInvalid relative date format:
Covenant Health Parkwest works hard to provide excellent care in a compassionate and safe environment. Your concerns matter to us. Please feel free to contact us at 865-373-1633.
cdthomas_1982
1 month ago
5

The pre-registration people were awesome today! Drew, at the front check-in desk, and Shannon (or maybe Shanna), in the blood draw part both helped ease my nerves about my upcoming surgery. Shannon went above & beyond as I tend to have faint spells with blood draws & she was super nice through it. To most you're just a number in line in their day anymore & both of them just really made it a great experience for me! Thank you!

Response from the ownerInvalid relative date format:
Thank you for the great review! We appreciate the kind words. Have a great day!
Elisa Jalloul
1 month ago
1

I call just to cancel an appointment that I have and I’m on hold for ever having to listen to to the same messages over and over again. Then when a person does answer she is rude and tells me that she can’t help me and she puts me on hold again. So I hung up the phone.

Response from the ownerInvalid relative date format:
Thank you for making Covenant Health Parkwest aware of these concerns. Our goal is to be the first and best choice in our community, and we work constantly to improve our services. If you would like to talk, we are just a phone call away: 865-373-1633.
Sigrid Wilkirson
1 month ago
5

Came in for an MRI and everyone was wonderful. Drew and Sherry in Registration are kind, helpful and efficient with warm and welcoming smiles. Pam helped me through the next steps, making me feel perfectly at ease and comfortable. There's a mirror in the machine that lets you see out through a window to a peaceful, leafy view. Pam and Randy assisted me back out and got me underway again. The entire experience was peaceful, comfortable and over long before I expected. Thank you!

Response from the ownerInvalid relative date format:
We appreciate your positive comments. Thank you for praising our team members! Your kind words affirm our commitment and vision.
Ruth Graff
1 month ago
5

Every person I encountered could not have been any nicer or more helpful, starting with the young men valletts Lori was so kind and sweet. Debbie F in outpatient check in Chris and Cindy in MRI were also sweet & patient. Covenant you should be very proud1❣️ Thanks to everyone

Response from the ownerInvalid relative date format:
Thank you for the great review!
Rocky Top Armory, Inc.
1 month ago
5

I wanted to give appreciation to Akia in Pre Admissions. She is an absolute angel! My 84 year old Mother is having somewhat serious surgery and Akia was so caring and patient with her. I wish all caretakers were like her!

Response from the ownerInvalid relative date format:
Thank you for praising our team members! We appreciate the kind words. Have a great day!
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