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Peak Behavioral Health

5065 McNutt Road Santa Teresa, NM 88008
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Top 10 Rehab In Santa Teresa
Peak Behavioral Health Services NM 88008

About Peak Behavioral Health

Peak Behavioral Health Services is located on McNutt Road in Santa Teresa, New Mexico. As a behavioral health center, they treat adolescents, adults and seniors. They treat substance use disorder as well as co-occurring disorders (dual diagnosis).

The facility accepts most major insurance plans. They also accept Medicaid and Medicare. If you have concerns about payment or an inability to pay, contact them about other options. They’ll work with you to find a payment solution that works for you.

They offer different levels of care, including inpatient and outpatient programs. The inpatient program has tracks for adolescents ages 12-17 who are dealing with substance use and dual diagnosis issues.

Adolescents take part in group, family and individual therapy. They also have recreational therapy. They work on a discharge plan as early as the first day of admittance. They’ll also have medication management if appropriate.

The inpatient program for adults is for short term, intensive care for women and men over 18 who are in a mental health or substance use crisis. You’ll get 24/7 care with psychiatrists, medical doctors, nurses and therapists. There’s medication assisted detox and medication management after detox. You’ll also take part in individual and group therapy, substance use education and other supportive services.

The center has a partial hospitalization program (PHP) and an intensive outpatient program (IOP). The PHP works as a step down or step up program depending on your situation. If you’ve been an inpatient and need a structured environment before moving into an outpatient program or going home, the PHP is a good option. If you need a little more than an outpatient program but don’t need an inpatient program, the PHP may also be a good choice for you.

All of the programs use evidence based therapies and trauma informed care. You’ll work to get to the root of your substance abuse or mental illness so you can take an informed approach moving forward.

Facility Overview

Bed icon 119
Number of Available Beds

Latest Reviews

Madison Tucson
2 months ago on Google
2
This place is so bad because of the bug problems in the RTC area and there were so many glass shards everywhere.. I came back with more scars than I should have. Also there were SHOOTERS. Also with the smalls fences around, people actually escaped it's very easy too. Please fix the soda machine.. And the ice machine.. SHOUTOUT TO THE COOK DAVIEN
Cady Reni
2 months ago on Google
1
Do not send loved ones here, especially your kids! I was in the adolescents unit and the techs and nurses do nothing to help the patients with their mental health. They just sit there on a tablet playing movies on the TV. FYI, they leave the patients by themselves knowing there are suicidal people there! There is no individual therapy sessions, you will only see a therapist for group therapy and to go over plans for after discharge.If you are struggling, this is not the place to admit yourself!
Brittany Purtteman
2 months ago on Google
1
I was 14 when I went in. I was there for 9 months. I was in foster care from Aztec, NM and had cut my arm. No priors. I was in the hospital part for 3 days, then after I was put in the RTC. I tried to find joy in working out, and writing poems. It was terrible, they put you on a ton of meds, leave supplies out in the open that shouldn't be, and generally treat the patients like dogs. I remember it was Christmas day, I had no family, I was mourning. I got sent to the quiet room for crying, where the staff started picking on me. I was lightly bumping my head on the padded wall while rocking, they told me to stop. Of course since they were being rude, as soon as they looked away I did it once more. 4 staff came in and put me in a debilitating hold. I felt like my arms and knees were gonna break, as they pushed them the opposite way they are supposed to fold. They put a pill in my mouth, it melted. I woke up 3 days later so groggy. I had a little stuffed dog named Brutus, they took it while I was out of my room and refused to give it back. At that time I couldn't sleep without it. The staff was terrible. I forgot their names, but I remember the faces vividly. They let a girl eat only mustard and saltine. Didn't put her in the hospital. She came in about 250 and when I left she couldn't have weighed more than 80. I saw some STUFF there. Lots of emotional abuse from staff. I guess I was there so long because I didn't have anywhere to go, so they gave me to the school teacher. Who ended up giving me away too. I would love to see my files. This was about 19 years ago. Shout out to everyone who come out on top after this place. I am surprised there has not been a lawsuit against them yet. Do not trust them with you children, please.
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Rehab Score

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7.7 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Clients enrolled in outpatient rehab programs may receive daily, biweekly, or weekly treatment while continuing to live at home. This enables clients to integrate their recovery care plan into their routine work and family schedule. Addiction counseling, recovery-focused life skills training, and medication assisted treatment (MAT) are the most common services offered at outpatient centers, but many also provide holistic therapies, such as meditation and massage, and ancillary services, such as career coaching.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) provide robust support for clients who choose to remain in their own homes or who are reintegrating into their community following inpatient care. IOP treatment generally consists of a combination of individual, group, and family counseling, recovery-focused life skills training, and evidence-based holistic therapies. Many intensive outpatient rehabs also offer medication assisted treatment (MAT) for clients in alcohol and/or opioid recovery. Clients in IOP typically receive nine to 20 hours of treatment weekly.
aftercare iconAftercare Support
Rehab aftercare programs promote clients' long-term recovery by providing a robust continuum of care aligned with clients' evolving needs. Because addiction is a chronic disease prone to relapse, rehab aftercare services are highly client-focused and uniquely responsive to clients' changing medical, mental health, and social circumstances. Case managers and care teams collaborate with clients, assess their goals and needs, and provide access to recovery-focused resources, such as peer coaching, employment assistance, and relapse prevention services.
12-step icon12-Step
12 step programs promote comprehensive and continuing care for persons in recovery through peer support and personal growth. Regular attendance at 12 step meetings is required. Participants also select a peer sponsor who mentors sponsees through the recovery journey. Though the 12 steps of recovery are rooted in the belief in a higher power, religious affiliation is not mandatory. These programs are designed to facilitate self-understanding and forgiveness, personal accountability, and acceptance of that which cannot be changed.
sober-living iconSober Living Homes
Sober living homes in New Mexico is a peer-managed residence designed for individuals who want to maintain sobriety. To achieve this goal, the setting offers recovery groups, household participation, and required sobriety. Residents rent a room and share living space with others in recovery. Individuals can live in the men's or women's sober living home indefinitely, if they continue to live in accordance with the house rules. Most stay at least six months.
partial-hospitalization iconPartial Hospitalization Program
Often known as "day treatment, a partial hospitalization program (PHP) offers short-term, intensive rehab during the day, allowing you to return home in the evening. PHP treatment is often part of a step-down service provided in the treatment of substance use disorders. PHP treatment provides structured programming that includes daily therapeutic services. Typically, PHP treatment sessions are 5 days a week for approximately 6-8 hours, offering intensive treatment during the day, allowing you to return home. The duration of PHP treatment varies based on your needs but averages 90 days.
24-hour icon24-Hour Clinical Care
Medical detox is offered under 24-hour clinical care in New Mexico. This setting includes a team of professionals who can address your physical, emotional, and mental health needs 24/7. Doctors often prescribe medications to relieve withdrawal symptoms and make the process safer and more comfortable. This level of care continues until you have completed detox and are medically cleared to move on to outpatient or inpatient rehab.
medically-assisted-detox iconMedically Assisted Detox
When your body is purged of all addictive substances, the process is known as detoxification, and this is typically the first step in the addiction recovery process. A medically assisted detox is generally performed in an inpatient setting, where you are monitored by a team of medical professionals who consistently check and recheck your vital signs and provide medications if necessary to help alleviate any withdrawal symptoms. After you've safely cleared drugs and alcohol from your system, you'll likely transition to an inpatient addiction treatment program for the next phase of your recovery.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational interviewing can help you resolve indecisive feelings and develop the confidence to make changes. It is a short term counseling method that offers empathy and practical support and is often used as part of drug and alcohol rehab in New Mexico.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Substance use disorders disrupt thinking and behavior patterns, which interferes with critical life skills. Drug rehab programs in New Mexico include life skills training to allow you to rebuild those skills. You'll relearn how to think, behave, and interact with others in healthy ways so you can successfully navigate daily life.

Through recreational therapy, you engage in activities that support your mental and physical health, as well as promote your addiction recovery. The activities might include team sports, creative arts, or yogurt to help manage your stress, improve your mood, and build a supportive network of individuals who help you maintain your long term sobriety.

Creative arts therapy gives you the opportunity to express yourself in ways beyond words. Your therapist will help you use creative activities to explore emotions and process difficult situations.

Often, cravings and withdrawal symptoms stop people from giving up tobacco. Nicotine replacement therapy in New Mexico helps with these symptoms, so the process is more comfortable. To quit smoking, you may want to consider these therapies, which include medications, inhalers, sprays, patches, and gum.

Amenities

  • car iconPrivate Transportation
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Sandra Emanuel, LCSW

Chief Executive Officer

Peter SangraChild & Adolescent Psychiatrist

MD

Harry D. Silsby, MD, DLFAPA

Psychiatrist

Aleksandr Gazarov, MD

Medical Director

Dr. Gerardo Moreira, MD, PA

Psychiatrist

Mario Guzman

Chief Nursing Officer

Accreditations

LegitScript has reviewed Peak Behavioral Health as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in June 2024

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: New Mexico

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (888) 699-6431
Building icon

5065 McNutt Road
Santa Teresa, NM 88008

Fact checked and written by:
Susan Bertram, BA
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Santa Teresa

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Reviews of Peak Behavioral Health

2.39/5 (101 reviews)
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Reviews

1

Horrible place and rude staff, they never answer the calls. This place is always dirty.

Reviewed on 3/11/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.4 (100 reviews)
Savannah Martinez
1 week ago
3

I was here around the age 12 for 8 months, so it about 12 years ago, from what I remember there really wasn’t much stimulation for us, we were basically inside sitting around or in class. Half the time the staff in the girls unit were really rude and definitely had favorites. It was an experience! I did learn “some” things from here but I wish they had tried a little harder! My therapist recently recommended me to go back, do I’d probably be in the adult units but I honestly don’t know how things have changed from other reviews it seems like it’s the same.

Andre
1 month ago
1

I went here 6 months ago and i was treaded very very poorly and when i was "bad" they sent me to my room and no help was there for me and i went sent here for suicidal thoughts and i did NOT get any help on that the only staff that helped me were 2 guys that helped me with my stuff and the others did not even care i was sitting and i got yelled at for sitting and i was sent to my room again next day i got yelled at for "fighting" whenever i just woke up and i didn't know what happened and they said "quit fighting" so the other people were confused and they just woke up too and they didn't do anything so i do NOT choose to send your kids here it sucks.

Response from the ownerInvalid relative date format:
We take these concerns seriously and want to address them appropriately. Due to HIPAA regulations, we are unable to discuss specific details publicly. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at pbh-community-relations@peakbehavioral.com.
Madison Tucson
2 months ago
2

This place is so bad because of the bug problems in the RTC area and there were so many glass shards everywhere.. I came back with more scars than I should have. Also there were SHOOTERS. Also with the smalls fences around, people actually escaped it's very easy too. Please fix the soda machine.. And the ice machine.. SHOUTOUT TO THE COOK DAVIEN🙏🏻🙏🏻

Response from the ownerInvalid relative date format:
We are sorry to see this. We take all feedback seriously and are committed to providing a safe, and respectful environment for all of our patients. Due to HIPAA regulations, we cannot discuss specific details in this forum. We would like to have a more in-depth conversation about your concerns, please reach out to our Patient Advocacy Team at pbh-community-relations@peakbehavioral.com.
Cady Reni
2 months ago
1

Do not send loved ones here, especially your kids! I was in the adolescents unit and the techs and nurses do nothing to help the patients with their mental health. They just sit there on a tablet playing movies on the TV. FYI, they leave the patients by themselves knowing there are suicidal people there! There is no individual therapy sessions, you will only see a therapist for group therapy and to go over plans for after discharge. If you are struggling, this is not the place to admit yourself!

Response from the ownerInvalid relative date format:
We regret to see this and take all concerns seriously. Privacy regulations prevent us from discussing specific details here, but we encourage you to reach out to us at pbh-community-relations@peakbehavioral.com so we can directly address all concerns.
Brittany Purtteman
2 months ago
1

I was 14 when I went in. I was there for 9 months. I was in foster care from Aztec, NM and had cut my arm. No priors. I was in the hospital part for 3 days, then after I was put in the RTC. I tried to find joy in working out, and writing poems. It was terrible, they put you on a ton of meds, leave supplies out in the open that shouldn't be, and generally treat the patients like dogs. I remember it was Christmas day, I had no family, I was mourning. I got sent to the quiet room for crying, where the staff started picking on me. I was lightly bumping my head on the padded wall while rocking, they told me to stop. Of course since they were being rude, as soon as they looked away I did it once more. 4 staff came in and put me in a debilitating hold. I felt like my arms and knees were gonna break, as they pushed them the opposite way they are supposed to fold. They put a pill in my mouth, it melted. I woke up 3 days later so groggy. I had a little stuffed dog named Brutus, they took it while I was out of my room and refused to give it back. At that time I couldn't sleep without it. The staff was terrible. I forgot their names, but I remember the faces vividly. They let a girl eat only mustard and saltine. Didn't put her in the hospital. She came in about 250 and when I left she couldn't have weighed more than 80. I saw some STUFF there. Lots of emotional abuse from staff. I guess I was there so long because I didn't have anywhere to go, so they gave me to the school teacher. Who ended up giving me away too. I would love to see my files. This was about 19 years ago. Shout out to everyone who come out on top after this place. I am surprised there has not been a lawsuit against them yet. Do not trust them with you children, please.

Response from the ownerInvalid relative date format:
We take all concerns seriously and want to address them appropriately. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Due to privacy regulations, we can't discuss specific details here, but we encourage you to contact us at pbh-community-relations@peakbehavioral.com.
Katharyn Davis
3 months ago
1

Horrible!! I spent a good amount of time in “in patient” as a teenager. They drugged me up to high heavens (had me taking 11 different pills a day at 13 years old) was pretty much forced to go on birth control. I was told when I was admitted that I had various drugs in my system that I DID NOT TAKE. No one would listen to or believe me and it was a thing the whole time. I experienced so much while there one thing that still stands out is a fellow patient was bent over with terrible menstrual cramps all day, she was told by a male tech to basically just get over it and forced to go to gym, literally doubled over in pain. Staff would also get mad/annoyed when people would cry or show emotion (including myself) If you care about you or your loved one’s mental health DO NOT SEND THEM HERE!!!! Edit: after reading more reviews I’m seeing more and more people who are finally coming out about how horrible this place really is, if you had to experience anything from here I am truly sorry and I hope you can heal from whatever you were going though plus the added stress of this horrible horrific place. I truly hope yall get shut down, treating kids/teens who are clearly at their lowest like this is completely inhumane.

Response from the ownerInvalid relative date format:
We are sorry to see this. We take these concerns seriously and want to address them appropriately. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at pbh-community-relations@peakbehavioral.com.
Ryu
3 months ago
1

When I was there I hate every moment getting traumatized from it they made us go out side even when it was hot mad us stay in the heat for an hour it suck was there with people made some friends and the heat got the bad to us that we where turning red still remember the pain I got from there they made me take medicine that wasn't even gonna take was there for suicide and made me take three different pills for it they treat us like prisoners food was ugly got sick from the food awhile this place made went crazy for awhile and traumatized me now I can't get good sleep no more DONT SEND YOUR FAMILY OR FRIENDS HERE IT WILL JUST MAKE THEM Worst and this was 4 years ago can't stop thinking about the pain from here

Response from the ownerInvalid relative date format:
We are sorry to see this. We take all feedback seriously and are committed to providing a safe, and respectful environment for all of our patients. Due to HIPAA regulations, we cannot discuss specific details in this forum. We would like to have a more in-depth conversation about your concerns, please reach out to our Patient Advocacy Team at pbh-community-relations@peakbehavioral.com.
blyear
4 months ago
1

MGabriel
4 months ago
5

Nurses really cares about the patients eve though some of the patients are rude they still care my hat is off for this nurses.

Response from the ownerInvalid relative date format:
We’re grateful you took the time to share your experience—thank you!
devin lowther
4 months ago
1

Do not voluntarily put yourself in this inpatient therapy. If you do, you will likely be stuck there longer than you expected and against your will. DO NOT TRUST ADMISSIONS or any Tech there for that matter, they aren’t well informed . And make sure to read everything. Admissions will push you to stay and tell you can sign an AMA (against medical advice) “AT ANY TIME” and be free to go. I decided that place was not for any type of mental health after being in there for about 3 hours. In that short time I realized I was being put with people involuntarily there. I saw the daily activity board where 6 smoke breaks were scattered along the day and only one 15 minute “fresh air break” which by the way the nurses skipped the both days I was held there. There was one hour of gym where you could pick up 5gallon jugs of water as weights or color with crayons on a table right next to the guys lifting the “weights” were. By the way the gym is a small room- not an actual gym. The beds were piss covered and the worst thing I’ve ever laid on. The blankets were thin as I’ve ever seen and when I received my sheets they didn’t even fit on my bed. When I received my toiletries filled with chemicals that I couldn’t have my brother bring me my own soap. I realized nobody there wanted to be there- even the workers. There wasn’t a therapist there to greet me. Only a roommate (cell mate) that hopefully doesn’t want to kill you. I lucked out with a good roommate around my age struggling with alcohol. Good guy. He was there to detox and find a medication that would make alcohol “less effective “ … I wondered why he wasn’t getting encouraged by anyone in there to quit alcohol. I realized i needed to get out of there. I called my brother a few hours after being there. He was in the bathroom and unable to answer. After calling back 10 times he said the line was busy each time. So there is only one actual “line” I guess even though there are 2 phones - 1 of them being the ones that the nurses are supposed to answer. I was stuck and drew with crayons as I waited for 10 pm “bedtime lights out” it said on the board but there is a light in the hallway beaming onto my bed right in my line of sight. I overheard the guys in the next room talk of the different medicines they were receiving and the highs and hallucinations they caused. The bulky bracelet they put on me had to be scanned by a nurse every 15 minutes. I could not sleep and was immediately asked if I wanted something prescribed to me for sleep. I told them that I have my medical cannabis license and was prescribed cannabis for help with sleep. They told me that they don’t allow anything cannabis- even tinctures. Most likely because they don’t make any money from me using cannabis. I didn’t sleep but for maybe 10 minutes in between the nurse flashing an iPad screen next to me every 15 minutes. By 1:40am I had had enough. I was unable to sleep. Unable to leave and stuck with a bulky bracelet on my wrist. I had a panic attack and pleaded with the nurses to give me any information on how to leave. First I was told that I had to wait till 7 am to leave. Then I was told I would have to talk to a doctor around 8. And that after I would be able to sign the ama and leave. Then I was told they didn’t know when the doc would arrive and that they have seen the docs not come in until 7pm. While finally talking to the doctor around 12:30 pm that day I was told by him that he would have to talk to a therapist and agree on letting me go. Confused at this I told him that I still hadn’t even talked to a therapist. He and I then went to the tech at the front desk where they said “no therapists are here on the weekend.” After they found that I still hadn’t seen anyone the doctor had them call in a therapist. The therapist finally arrived about an hour later. She could also see in my eyes how scared I was. She got me out. She said a therapist was supposed to be there everyday but that both had called out on the weekend. She came in just to get my paperwork done. Don’t send yourself or your loved ones here.

Response from the ownerInvalid relative date format:
We take all concerns seriously and want to address them appropriately. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Due to privacy regulations, we can't discuss specific details here, but we encourage you to contact us at pbh-community-relations@peakbehavioral.com.<br>
Vanee Martinez
5 months ago
1

Response from the owner4 months ago
We are sorry to see this, please reach out to our Patient Advocacy Team at pbh-community-relations@peakbehavioral.com to discuss any concerns!
Catherine Montez
5 months ago
1

I was not going to put a review but I think I finally had it . From day one my son was rushed in and I had to ask a man named Alex from admissions like wait is my son being admitted not once did they fill me in until I asked . Second my son was not given a tooth brush and when I was there at the facility I asked a nurse there which she said “you have your call to make that request” haha like how if your here and I’m here . I called either way spoke to a I assume a nurse or tech kim. Super rude and provided me another Child’s information and medication . There’s no way to get ahold of your child during the weekend . Called Will going straight to voicemail and no one checks them to call you back! When my son was released a man but looked like he was 16 came out with my son gave my son his “belongings “ but again this kid rushed and didn’t even bother to look at the the name on the belongings it had another kids information on. The worst part they lost half of this clothes . I had to keep bugging them to find them after a week roughly they said they could not find his stuff and offered to pay for it guess what that’s been maybe 3 weeks ago and still no check. Do not send your kids here! They do have good people but they bad is just to much . This facility needs to be shut down and everyone retrained or get people in there that care about their jobs and integrity .

Response from the ownerInvalid relative date format:
Catherine, we take all concerns seriously and want to address them appropriately. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Due to privacy regulations, we can't discuss specific details here, but we encourage you to contact us at pbh-community-relations@peakbehavioral.com.
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