Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361

Rio Vista Behavioral Health Hospital

1390 Northwestern Dr. El Paso, TX 79912
The facilities at Rio Vista Behavioral Health in El Paso, TX 5
Circle check iconClaimed

About Rio Vista Behavioral Health Hospital

Rio Vista Behavioral Health Hospital is located in El Paso, Texas. This is a mental health hospital that provides a range of services to adults and children who are experiencing struggling with their mental health or have co-occurring substance use disorders. Care is offered in inpatient treatment and outpatient settings. This facility accepts policies from most major insurance providers.

You’ll be supported by a range of evidence based therapies and holistic approaches to care here. Mindfulness based cognitive behavioral therapy (CBT) is used alongside cognitive behavioral therapy and dialectical behavioral therapy. With these programs, you’ll learn how to reframe your thoughts to help minimize the risk of relapse. You’ll be empowered with coping skills and strategies that will help you manage stressful emotions. They’ll also teach you how to identify triggers that can lead to substance use.

Family therapy will also empower your loved ones with the skills they need to support you. Other supports you’ll find here include medication management services. This is available for mental health conditions along with recovery from alcohol or opioid use disorders. You’ll also have access to non-acute medical care as needed.

Holistic approaches to care here include recreational therapy and art therapy. With these approaches, you’ll begin building healthy habits that can help shape your future.

The inpatient programs are age appropriate. You’ll be supervised round the clock and your treatment plan will be adjusted as needed as you progress through the program.

Latest Reviews

Sofia Salinas
4 weeks ago on Google
1
They rape u financially and I had to loose my job and a course bc of it and they diagnosed me I don’t like it
Faith Orquiz
1 month ago on Google
5
Nurses and staff were great, Carmen at the front desk was great
Response from the owner2 days ago
Thank you! We’re so grateful for the feedback and truly appreciate that you took a moment out of your day to share your thoughts.
gerald smith
2 months ago on Google
1
This place is horrible. I agree with everyone who gave it a 1-star review! So my wife decided to check in because her shrink said it would be only 3 days to get the help she needed, which the old lady and I agreed. It's been ducking 12 days now, and the staff keeps playing the idk game when my wife is supposed to be released. Mind you, she's a full-time student, and we are getting ready to pcs to ft benning…. This health center is a joke.
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
Gauge icon
7.3 / 10

Location

Accepted Insurance

Rio Vista Behavioral Health Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
After completing some form of inpatient care, many clients transition or step down to an outpatient rehab, while some choose to transition from detox directly into outpatient care. High-intensity outpatient programming, including partial hospitalization (PHP) and intensive outpatient (IOP) is widely available for clients in early recovery, those leaving detox, and those at an elevated relapse risk. Clients in outpatient care generally engage in robust addiction counseling and recovery education, and some also receive medication assisted treatment (MAT).
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal. The length of stay at the detoxification program is determined according to the specific needs of the patient.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Texas provides a safe environment for medical detox. This setting is crucial to provide medical care during withdrawal. Certain withdrawal symptoms can cause life-threatening conditions, but patients in a supervised clinical setting have treatment readily available to address any symptoms before they become severe. Treatment can also be provided for co-occurring physical and mental health issues.

Treatments

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

Fernando Acosta, MBA

Chief Financial Officer

Karla Silva, LCSW-S

Interim Chief Executive Officer

Luis Aguirre

Chief Nursing Officer

Mario Herrera

Director of Business Development

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (855) 392-3772
Building icon

1390 Northwestern Dr.
El Paso, TX 79912

Fact checked and written by:
Nadia El-Yaouti, M. Ed.
Edited by:
Peter Lee, PhD

Rehab in Cities Near El Paso

Left arrow iconBack to TX

Reviews of Rio Vista Behavioral Health Hospital

2.5/5 (101 reviews)
3
Staff
3
Amenities
3
Meals
3
Value
3
Cleanliness
5
88
4
11
3
3
2
12
1
156

Reviews

2
Family Support

I'm less than impressed with how this treatment facility tries to involve family as part of the overall treatment plan. Even if family is given access as an ROI the staff are miss directing your efforts to find out information about your loved one. Then having to resubmit fo ... Read More

Jim B.
Reviewed on 9/19/2024
Staff
3
Amenities
3
Meals
3
Value
3
Cleanliness
3
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.5 (100 reviews)
Sofia Salinas
4 weeks ago
1

They rape u financially and I had to loose my job and a course bc of it and they diagnosed me I don’t like it

Faith Orquiz
1 month ago
5

Nurses and staff were great, Carmen at the front desk was great

Response from the ownerInvalid relative date format:
Thank you! We’re so grateful for the feedback and truly appreciate that you took a moment out of your day to share your thoughts.
gerald smith
2 months ago
1

This place is horrible. I agree with everyone who gave it a 1-star review! So my wife decided to check in because her shrink said it would be only 3 days to get the help she needed, which the old lady and I agreed. It's been ducking 12 days now, and the staff keeps playing the idk game when my wife is supposed to be released. Mind you, she's a full-time student, and we are getting ready to pcs to ft benning…. This health center is a joke.

William Fruth
2 months ago
1

This place is a nightmare for all concerned. Patients are threatened and punished. Condition for continued stay are falsified, communication is extremely difficult and you will have to instigate it and hope for the best even if you have your directives and releases in place and visitation at 1 hour per week is changed or cancelled at the last moment for no provided reason. I watched 2 parents turned away from their visitation time and I became the third, the reasoning, I spoke to another patient in the waiting room about a tattoo he had. The bottom line this a vey profitable business and is gpcontinuing to push for more patient days and little else their business stratagem is simple: detain the patient, as long as possible, while trying to divide the family and patient and keep any communication with others even with the authority to advocate or inquire about anything while keeping the patient there for countless 72 hour observations. The slow walk court papers by a couple days to stretch that 72 hours into5 days. Stay away, talking to a rock will probably be more useful that utiling Rio Grande services. Their motto is profit first, if bonuses for executives and keep the patient quiet Again stay away. There is growing movement of a class action suir against Rio Grande that is well deserved. This place should be closed and the authorities put on trial for fraud among other charges.

Jade
2 months ago
1

terrible place please do not go here for help. neglectful malpractice & complete disorganization

Jorge Terrazas
2 months ago
1

Dr. Attellja is very unprofessional the staff has no clue what they are doing and trying to get information about my son has been nearly impossible

Monique Lowery
2 months ago
1

I would personally not recommend this place for service members. The therapist on the unit is personally overworked. She has to take care of so many patients with no support from the ones that make decisions, from my perspective. The NP, Stephanie, says she cares about mental health but treats you like a lab rat. She only meets with you for about 2 minutes a day to make critical decisions about what you're putting in your body. My personal experience with her was memorable. She took me off meds that were actually working for me to see how I do without it. I felt she was testing out of her temporary provider authorities because the withdrawal process was greater than or equal to my stay. NO ME GUSTA! Moving on, a critical standard to serve is physical fitness. The facility doesn't provide adequate materials or time to uphold military standards. The food is very poor. I've witnessed severe constipation and weight gain. They served a bunch of carbs and did not accommodate dietary preferences and restrictions. Lastly, they have people detoxing from alcohol and people with SI in the same unit receiving the same treatment. The schedule on the wall says we were to have 5-6 group therapies to target different things. INSTEAD we only had 3 groups. Shout out to Morgan holding us down! In her absence they sent a guy that did origami, which stressed us out because we all sucked. We asked to not do it but he kept saying "I love origami". Then the same individual had us watch a really inappropriate video that discussed why men were owed sex. CRAZY RIGHT?! Also, they keep you locked up all day. We had to beg to go outside. The only times we were aloud to go outside was for smoke breaks. They had SIX scheduled smoke breaks. Why should patients have to risk second hand smoke just to get fresh air? There were a few staff that I refused to let go unnoticed. JORDAN, she leads with passion AND she gets down to business. I'm forever ten toes behind Jordan. I suggest they listen to you, ma'am. RITA, she connected well with the patients and made us feel like real people. Te amo, señorita. MUCHAS GRACIAS!! MORGANNN! I simply would not have made it without you. You are such a blessing and I wish only for good things for you. Thank you for listening and making things happen. SEBASTIAN!! I was one of your firsts and I'm so happy I got to see you grow in your position. MONDO! Thanks for being consistent. It's always "Morning, breakfast and vitals please, thanks" MAYRA!! My GIRL! She saw me for me and was so inspirational and leads with grace. She is so hardworking and deserving <3 All in all, Unit 6 needs significant improvements. I would start by not housing detox patients with SI. They need different groups and different conversations. Your food should not cause people constipation. Y'all should give vitamins as much as y'all give pills. Y'all should promote ways to stay healthy or than deep breathing. What is someone is just severely depressed because they're deficient in vitamin D. Lastly, I suggest at least having someone who's served in the military or a spouse to be on staff. I felt a major disconnect because we could relate with the other patients and one staff member, but not with the people who made decisions. I hope you take my comments under advisement.

CeeCee Bella
2 months ago
2

Over all this place is horrible. The food is terrible. I get that it is a hospital but it seemed like they were just throwing things together. Why would you serve ham alfredo to any….They were absolutely terrible at accommodating people’s dietary needs. There was a girl who was severely lactose intolerant and when she asked staff to get her a plant based alternative to milk, he refused to look for it until another nurse explained to him that she really needed it. There was a girl who had been constipated for 4 days, they just fed her a bunch of laxatives and told her to lay down. Even while that poor girl was on the phone SCREAMING in pain to the hospital so she could get the help she needs, they refused and told her she was faking. I’m pretty sure she developed hemorrhoids. There was a girl that had a seizure and hit her head in the process and they told her to just go lay down and get some rest. They didn’t send her to the hospital until some other patients observed her vomiting over and over again and demanded that they take her to be seen by somebody. I’m so happy I didn’t have any medical emergencies during my stay because they were clearly not equipped to handle anything physical. As far as the treatment team, Stephanie was absolutely horrible. She does NOT listen to what you want or need concerning your medications. I was put on a certain medication for anxiety and depression and she took me off of it to give me a medication I did not need. I wasn’t able to get that medication back until I told the therapist in front of her about it. Stephanie was completely unprofessional and I truly dreaded meeting with that woman during Treatment Team meetings everyday. The only saving grace in that entire hospital was a nurse named Rita. She was an absolute angel and made the entire process easier to navigate through. She has such a kind heart. Rio Vista doesn’t deserve her. Manny, Mando, and Sebastian were also AMAZING. They were attentive, helpful, respectful and overall treated us like people rather than prisoners. The therapist Morgan was also a Godsend. She takes her time to actually listen and see how she can help you.

Will
2 months ago
1

It s important to understand a few truths:1. Initial Contact: The staff you first meet are NOT medical professionals, nor do they always treat you as a person. When I admitted myself, my mother came along for support, but the staff member directed her responses to her, dismissing me entirely. She told my mother that I would "be okay," but looked at me with a grotesque face. I was also ridiculed for not being medication-compliant, even though I had proof to the contrary. They write anything they can to use against you and to keep you at the hospital, even if it is insanely absurd. Like "talking to demons" and what-not even if this is never reported by you. I was not the only one who went through this and it deeply effects you and your initial treatment at the hospital. You will be forced to stay. Very lowely people with no integrity work here.2. Medical Professionals: AFTER admission, you meet medical professionals. Few genuinely seemed concerned for patient well-being. Many are just gossipers who make assumptions about their patients and talk terribly about them, their occupations, their lives, and tell exaggerated stories. Then will act self-righteous about their intentions at the hospital. They will dehumanize you and treat you like a child at best, no matter your story. No privacy whatsoever. No respect. And the staff wonder why some of the patients give them a hard time. Personally, it was tiresome letting them think they were treating me. Playing along with their assumptions, acting dumb, naive, and the way I did to get out. Anything you do is a sign of illness anyway because you're the patient. Staff can never do wrong apparently.Additionally, they go off of the eval that comes with you upon entry. You must advocate for yourself and ask constantly about what is on your record to clarify misunderstandings/mislabellings. This will effect your treatment and your medication. That doesn't garuntee any changes though. They will also force religion on you.3. Automatic Diagnoses: Upon admission, you are automatically diagnosed with Major Depressive Disorder and required to take prescribed medication to be discharged. Many were also diagnosed Bipolar in order to try a wider range of meds. Refusing meds can also result in a court order mandating compliance. Oh, and everyone is on suicide watch. Expected from a for-profit hospital.4. Lack of Communication: Once admitted, no one explains what to expect. You re provided thin sheets and a basic hygiene bin. Personal products are prohibited. The facility is entirely harm-proofed." Your length of stay largely depends on your insurance coverage too. If your insurance is good, your stay WILL be extended to max out the days. If it isn't, you'll be discharged prematurely, even if you still need care. Even if you need to attend to things outside of the hospital, you can not leave. If you face a medical emergency, they will do what they can to keep you there too. They will also not tell you of a release date.5. Therapy Structure: Therapy is group-based. You'll be moved to a less stable unit if you don't get along with others. This happened to others more than once at the hospital. The therapist does not address your real concerns. Claiming my family was abusive when actually, I grew up with a healthy family dynamic. I was direly needing treatment for actual events that happened to me outside of my personal life, but that was brushed off quickly. Nothing was resolved.Those I know who were discharged ended up worse. Either from their mental state, financial, etc. Good people forced to stay when they needed help elsewhere. Gaslit. The system has significant flaws. A lot of the staff believe in the system because they are on the other side of it. I came here to combat trauma but left with that and more. This treatment is the reason mental health is stigmatized and the hospital needs to be investigated. Then again, what can you expect from a for-profit hospital with low moral standards? They won't take your needs seriously here. Go elsewhere for help.

Response from the owner2 months ago
We appreciate this review and that you were willing to write it. Understanding your concerns better is essential to us, and we would benefit from additional information. We kindly ask you to send us an email at FeedBack@Riovistabh.com so that we can continue the conversation.
Dusty Seip
2 months ago
1

-10 stars: I cannot believe a facility for mental patients that are completely unable to care for themselves work or pay their own bills and sometimes homeless are charged more than $2000 a day and are forced to stay beyond the police recommended 48 hour hold (for help) and are kept their against their will for more than three weeks and are expected to pay $46,000. If they’re lucky their insurance pays 1/2 of it and still this establishment expects a mental patient to pay over $3000 out-of-pocket which there’s no way they can ever possibly do that. How is this possible? Demand letter to pay in 10 days, or what? collections, from where? Thanks a lot.

Carlos Escamilla
2 months ago
5

Great facility, great staff Thank you to... Mario Herrera from the first responders! Jordan, Ashley, Noe and crystal Therapist Morgan You guys were all great people to me and helped me to the max

Desiree Ascano
2 months ago
1

worst experice i have had for my son. waited five hours for my son to get into the PHP program to be seen for 15minutes. communication was non existant. I had to constantly calll and email and even then they wouldn’t respond. they dont care about anything but to bill the insurance and to collect a check.

Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Left arrow iconBack

Write a review for Rio Vista Behavioral Health Hospital

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your Name*
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Medical City Mental Health & Wellness Center – Frisco
Frisco, TX (469) 535-8000

Medical City Mental Health & Wellness Center – Frisco

Haven Behavioral Hospital of Frisco is an acute care psychiatric hospital th... read more.
MHMRTC – Recovery Center
Fort Worth, TX (817) 335-3022

MHMRTC – Recovery Center

MHMRTC - Recovery Center is located in Fort Worth, Texas. MHMRTC - Recovery ... read more.
Recovery Unplugged – Austin Detox
Austin, TX (512) 562-0622

Recovery Unplugged – Austin Detox

Recovery Unplugged provides comprehensive, evidence-based and musically focu... read more.
Get Help Today Phone icon 800-823-7153
Question iconSponsored Helpline