I’ve been debating leaving this review for over a month, but after investing thousands of dollars out of pocket (since they do not take insurance), I feel it’s important to share the review I wish I had read before working with a therapist here.
I saw this therapist for six months, starting when my child was four years old and ending when he was five. From the very beginning, I explained our concerns, diagnosed autism, later diagnosed ADHD, difficulty socializing at school, and constant tension at home between siblings, along with other family stressors that made life especially challenging.
From day one, I was never allowed into my child’s sessions, even though he asked for me to be there, and I never got a clear explanation of what happened during those sessions. In the one rare instance I saw a few minutes, I found it helpful to observe how the therapist responded to certain behaviors, but it never happened again despite repeated requests. I suggested multiple times that our whole family attend so she could see our dynamic during the most challenging moments, but aside from one short family session of less than 15 minutes, the request was never approved again.
When she emailed to check in, I would write long, detailed updates about the struggles we were facing at home and school. Her replies were often vague, and she repeatedly said she could not share information over email due to HIPAA. Their secure portal could have been used for this purpose, but she chose not to use it. In her final emails, she admitted the portal could have been used but said she simply “doesn’t use that as a method of communication.” That lack of transparency was incredibly frustrating, and felt like it was meant to push us into paying for additional parent sessions.
My child’s psychologist, who diagnosed his ADHD, told me that while the techniques used might work for most children, they often don’t work for kids with ADHD who escalate quickly when overwhelmed. When I brought this up, there was no clear plan to adjust the approach. The skills we were shown only worked when my child was already in a good mood, which is exactly when they weren’t needed. I asked again for her to observe our home life or allow another family session, but those requests were ignored in favor of more parent sessions. By our last parent session, she could see we were defeated, and we were. After months of time, money, and effort, there had been no real progress.
When I asked what happened in my child’s sessions, she would always say, “we ran out of time,” as the reason she never shared details. After six months of this, I posted anonymously in a mom group to ask if it was normal to never be allowed in sessions or hear about what happened. Many parents said it was a major red flag, especially for a child this young. One parent even messaged me privately saying she knew exactly where I was going because she had the same bad experience, with a different provider in the same space. That told me this was not an isolated issue.
Our main concerns, helping him socialize, managing his anxiety, and improving sibling relationships, were never addressed in a meaningful way. In my experience, this place seemed far more interested in keeping billable sessions going than in truly helping families. I left feeling drained, frustrated, and wishing I had known all this before we started.