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Saint Francis Medical Center – Behavioral Health

320 East Armstrong Avenue Peoria, IL 61603
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About Saint Francis Medical Center – Behavioral Health

OSF HealthCare Saint Francis Medical Center in Peoria, Illinois is the largest hospital in the greater Peoria area. They have 600 beds to support patients through a large range of medical care offerings. Their behavioral and mental health department offers care for teens, kids and adults. They offer both inpatient and outpatient care for mental and behavioral health issues.

Saint Francis Medical Center has free parking and is on several bus routes. They accept several commercial insurance plans including United Behavioral Health (Optum), Evernorth, Cigna Behavioral Health, and Humana Behavioral Health.

Substance Use Treatment in Peoria

Saint Francis Medical Center offers both short and long-term support for people with a substance use disorder. I appreciate that they offer several options to best suit each client. For example, they offer outpatient substance abuse therapy, medication-assisted treatment and medication management.

The staff at Saint Francis use a comprehensive approach that looks at the complexity of behavioral and mental health issues. I like that they offer inpatient, outpatient and online services. They can treat folks with a dual diagnosis.

Prescription Medication Education for High Schoolers in Illinois

One of the best preventative measures by Saint Francis is their prescription drug safety program for teens. It’s provided in partnership with Everfi. This digital course empowers high school students to make healthy, informed decisions about prescription medications.

The course includes interactive scenarios and self-guided activities. Students will learn about opioids, stimulants and depressants and how to step in when they see misuse.

Similar Rehab Centers

Latest Reviews

Marti Jones
3 weeks ago on Google
1
Horrible experience. Felt coming out of the program.
Response from the owner1 week ago
Marti - Thank you for sharing your feedback. We’d like to learn more about your experience so our patient experience team can review your concerns. Please share additional details securely at www.osfhealthcare.org/feedback.
Spin Redden
1 month ago on Google
1
They are not proactive at all when it comes to helping you with appointments. Their 15 minutes late policy is horrible and should be flexible as it's a place for mental health. I mean the therapist has an hour block scheduled for you and if you are 20 minutes late and are just having a hard time in life they just won't see you and will cancel your appointment. What does the therapist do for that hour? Just not happy with this place at all...
Response from the owner1 week ago
Thank you for sharing your experience. We understand that life circumstances can make it difficult to arrive on time, and we recognize how important flexible, compassionate care is. Feedback like yours helps us review our policies and consider ways to better support patients and ensure their needs are met.

If you would like to provide additional details or speak directly with our patient experience team, please visit www.osfhealthcare.org/feedback.
Karen Watson
1 month ago on Google
1
Staff is unorganized cancelled several of my appointments. Poor communication between front staff and therapists.
Response from the owner1 week ago
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the miscommunication and will work to improve our organizational processes to better serve you in the future. Our priority is always to provide excellent care to our clients.

- OSF HealthCare Web Team
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Rehab Score

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5 / 10

Accepted Insurance

Saint Francis Medical Center – Behavioral Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Mary Joyce Gomez, DDS

Program Director

Susan B. Bishop, DDS

Assistant Director

Paul A. Amodeo, DDS

Attending Dentist & Former Director

Gary Herberger, DDS

Attending Dentist

Contact Information

Building icon

320 East Armstrong Avenue
Peoria, IL 61603

Fact checked and written by:
Mari Mendoza, BS
Edited by:
Courtney Myers, MS

Rehab in Cities Near Peoria

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Reviews of Saint Francis Medical Center – Behavioral Health

2.6/5 (23 reviews)
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Overall Experience
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Google Reviews

2.6 (23 reviews)
Marti Jones
3 weeks ago
1

Horrible experience. Felt coming out of the program.

Response from the owner
Marti - Thank you for sharing your feedback. We’d like to learn more about your experience so our patient experience team can review your concerns. Please share additional details securely at www.osfhealthcare.org/feedback.
Spin Redden
1 month ago
1

They are not proactive at all when it comes to helping you with appointments. Their 15 minutes late policy is horrible and should be flexible as it's a place for mental health. I mean the therapist has an hour block scheduled for you and if you are 20 minutes late and are just having a hard time in life they just won't see you and will cancel your appointment. What does the therapist do for that hour? Just not happy with this place at all...

Response from the owner
Thank you for sharing your experience. We understand that life circumstances can make it difficult to arrive on time, and we recognize how important flexible, compassionate care is. Feedback like yours helps us review our policies and consider ways to better support patients and ensure their needs are met.

If you would like to provide additional details or speak directly with our patient experience team, please visit www.osfhealthcare.org/feedback.
Karen Watson
1 month ago
1

Staff is unorganized cancelled several of my appointments. Poor communication between front staff and therapists.

Response from the owner
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the miscommunication and will work to improve our organizational processes to better serve you in the future. Our priority is always to provide excellent care to our clients.

- OSF HealthCare Web Team
Amy Hamblin
1 month ago
1

My daughter has been waiting 3 days for a Psych evaluation and has to wait to see someone before she can leave. They lady was in the room right next to her and still left for the day on day 1 and was supposed to see her next but instead went home for the day and never came back the next day.

Response from the owner
Thank you for sharing your concerns. We know how important it is for patients and families to feel supported, especially in difficult times. Your feedback is being shared with our patient experience team for review. If you would like to provide more details, please visit osfhealthcare.org/feedback.
Morgan White
2 months ago
1

The counselor here, Laura Stone was very amazing when I first started coming to see her in the Spring of 2023. I had my last appointment a few weeks ago. I realized I would not be coming back after my last appointment with her. After refusing multiple times to do this partial hospitalization program that they have and telling her multiple times, I flat out do NOT have a schedule that allows for that as a single mother with two young kids, when it was brought up the 3rd or 4th time to me and refusing and telling her this is NOT an option and to please STOP bringing it up, she asked what I want from counseling with her and if these sessions are helping. At the worst time in my life, coming down on me this way was inappropriate. Thank you for adding to trauma at the end of this journey by taking away what I thought was my safe space. I needed a safe place to vent and someone to turn to when things get harder. A COUNSELOR. Not her snapping at me the way she did. My last visit was a video visit over mychart. If anyone on the osf team has access to watch it, feel free. This SHOULD be viewed by SOMEONE.

Response from the owner
Thank you for taking the time to share your experience. We understand how important it is to feel supported and heard in counseling. Please know your feedback is being reviewed by our patient experience team to help us improve. If you would like to provide additional details for follow-up, you can do so securely at osfhealthcare.org/feedback.
Michael Neal
2 months ago
1

I called today talked Nicole she said supervisor would call me back to discuss something never received call back?

Response from the owner
Michael - thank you for bringing this to our attention. This is not the type of care we strive to provide and we have shared your comment with our care team for follow-up. As we take your feedback very seriously, we encourage you to use the following form to share details about your visit: https://www.osfhealthcare.org/feedback

Take care and God bless.
Marti Sokolowski
3 months ago
1

This program is AWFUL AND WILL NOT RESPECT YOUR HIPPA LAWS! I don’t recommend this program to anyone. The people who are in charge of the program are absolutely awful and one of the main nurses is a very bad person who will violate your safety and security protocols. It’s really awful… please take care of yourself if you have to participate in this program. You deserve better treatment than this program can offer.

Response from the owner
Marti, we regret to hear about your concerns. Respecting every patient’s privacy and safety is a top priority, and we take allegations of HIPAA violations very seriously. We encourage you to share your experience directly and securely through our feedback form at osfhealthcare.org/feedback so we can look into this matter thoroughly. We look forward to hearing from you soon.
Keirston Heinzmann
4 months ago
1

Lost the best counselor I've ever had due to office staff never being available to schedule appointments. Supposed to be seen once every 2 weeks, which has turned into once a month if your lucky.

Response from the owner
Keirston,

Thank you for taking the time to share your experience. We’re truly grateful you found a counselor who made a meaningful impact. Your feedback about scheduling challenges is important to us, and our patient experience team is reviewing your comments to help improve access and support. If you're willing, we invite you to share more details at www.osfhealthcare.org/feedback, so we can follow up appropriately. Take care, and God bless!
Kristine Hornung
7 months ago
5

I really like Lisa Childers she is a very good counselor

Response from the owner
Hi, Kristine! We're so happy to hear that you've had such a great experience with our care team. We appreciate you taking the time to share your feedback! Take care, and God bless!
rj kinzie
1 year ago
1

They seemed to have removed my review so figured I’d leave another. They kicked me out due to 3 “attendance events. Now let me explain. 1. I left 30 minutes early for work. I was still there from 8-2:30 2. Insurance was supposed to send me a ride home but didn’t. So for the last 45 minutes I was on the phone with insurance trying to figure out transportation. I was there ALL day still. 3. My car broke down today and I had to have someone come pick me up. I was gonna be an hour late. I still would’ve been there from 9-3. It’s not like I didn’t go at all. It’s ridiculous that they kicked me out in my opinion. They’re suppose to help me and they didn’t. They also refused to treat my eating disorder the entire time I was there and threatened to kick me out if I didn’t start eating more while I was at the partial hospitalization program. OSF partial hospitalization program dosent help people.

Response from the owner
Rj, we appreciate your honest feedback. While we are disappointed to hear that you did not have a more positive experience with us, we will share your comments with the team.
Brandy R
1 year ago
2

Disappointed, adult son discharged (kicked out) after only attending a few hours. I was under the impression that this place supported adults with Aspergers/ADHD/Autism 😕. It sounds as if he was removed due to typical symptoms (fatigue from poor sleep schedule, severe anxiety from being out of his comfort zone, & some apathy about being uncomfortable). Be advised, if your adult child does not properly engage, they will be removed (he never properly engages, which is a big reason why he agreed to do PHP and learn coping mechanisms with other people similar to him). Patrick is really nice, though.

Response from the owner
Brandy, thank you for bringing this to our attention. We take your feedback very seriously, we encourage you to email us at webmaster@osfhealthcare.org so that we can connect directly with a member of our team and better understand your experience. Thank you again for taking the time to comment and we hope to hear from you soon.

Take care, and God bless!
Spoiled Dog Media
1 year ago
1

This is a leased office with non OSF employees. No one every answers the phone because the office manager is LAZY. She will never be reprimanded for her behavior because the doc that pays the lease on the building does not care about you. You are a just another client on the conveyor belt of care. I would never recommend this office to anyone.

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