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Heritage Psychiatric Health

2633 East 27th street
Oakland, CA 94601
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9
Top 10 Rehab in Oakland
Rehab Score
Our Rehab Score is designed to make it easier for you to find the best treatment centers. We combine overall ratings with recent feedback to create a score that reflects a center's quality right now.
7.62 / 10
Telecare - Heritage Psychiatric - Health Facility CA 94601
9
Top 10 Rehab in Oakland
Rehab Score
Our Rehab Score is designed to make it easier for you to find the best treatment centers. We combine overall ratings with recent feedback to create a score that reflects a center's quality right now.
7.62 / 10

About Heritage Psychiatric Health

This unit can hold up to 26 people at a time. Here, you can receive acute psychiatric care from licensed therapists. They provide a structured, secure setting for you to recover. Their support will help you reduce and stabilize your symptoms throughout your stay.

I like that this facility is designed to be as homey and comfortable as possible. There are several spots around the center to relax and recharge. During your time here, their multidisciplinary team will focus on restoring your mental health and helping you work through your challenges. Some of the people you might work with include nurses, social workers, psychiatrists and therapists. They’ll offer a variety of therapeutic groups for you to participate in, as well as outdoor activities.

Something that sets this facility apart is the fact that they make all of their meals on site. They have a dedicated dietary department that coordinates with the treatment team to create and deliver meals for all the residents. This means there isn’t a meal service that comes in and delivers frozen food you have to reheat. It’s all fresh just like you’d have at home.

Similar Rehab Centers

Facility Overview

Bed icon 26
Number of Available Beds
Dollar icon $100
Avg Cost per Day

Latest Reviews

Mike M
6 months ago on Google
5
I'll be honest. When I first read the reviews for this facility, I was very nervous to be sent there. So much so that I asked the nurses where I was staying to try and make other arrangements. I was afraid of the theft and mistreatment of patients that some other reviews have mentioned. But that was not my experience. I spent four and a half days there. And I will tell you that it is what you make of it. If you go in entitled and expecting to see lots of bad things, then you will. And while I saw some unruly patients and encounters with dirty toilets, I did find the staff to be quite professional. When I had concerns and respectfully voiced them, they listened and made effort to adjust for me. I made some very heartfelt connections with some of the other patients. People from all walks of life. What we all had in common was some kind of trauma. And it's true, misery loves company. The key to getting better is BE POSITIVE! I call some of my fellow patients dear friends, brothers and sisters who helped me heal and in return I did what I could to be supportive and understanding of their individual situations. Going back to the staff, I felt i was heard by the entire staff. As long as you are polite and don't stir up trouble, you will be fine. Work with the staff. They don't want you there any longer than you want to be there. Open yourself up to listen to what they have to say. Allow yourself to heal. It is a fairly good chance that when you are discharged, the problems that brought you there are still there. But you come out with some coping tools, some support systems to lean on and hopefully, some friends who can be there when you are feeling low. I hope anyone who goes there has the same positive experience I did. God bless and good luck!
Jennifer Violet Arend
1 year ago on Google
5
This place is so amazing. This was my very first time on a 72 hour hold in a psychiatric facility so of course I was really nervous. The floor staff is amazing and very comforting. There was times where I was emotional and they would give me a hug and give me words of encouragement. The nurses are so sweet and really listened to what I needed. I felt very seen and heard by my social worker and psychiatrist. They really worked with me on a great treatment plan. I felt very happy here. The food was really good and I was very well fed. All the staff here is amazing. I loved the activities they had for us. I got to do drawing, outdoor time, coloring, yoga, etc. I enjoyed my time here very much and if any of the staff are seeing this review I just want to say THANK YOU. You all truly saved my life.
Crystal B.
2 years ago on Google
5
This place receives people in their worst moments and provides resources to help people return to a higher level of function.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.6 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

Heritage Psychiatric Health works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

Clients receiving treatment at an outpatient rehab typically do not require hospitalization or intensive supervision and support. Outpatient addiction counseling and recovery education are often offered during the morning, evening, night, and weekend, allowing clients to tailor treatment to their own schedule. Partial hospitalization (PHP) and intensive outpatient (IOP) programs are the most time-intensive and are designed for clients who are at an increased relapse risk and/or who need more robust therapeutic support.

During the first phase of recovery – detox – it is crucial to have 24-hour clinical care in California. This care provides constant monitoring in order to ensure your safely and comfort as you progress through the withdrawal process for drug or alcohol addiction. Licensed professionals prescribe medications to treat withdrawal symptoms and provide frequent monitoring to ensure your safely as addictive toxins leave your system.

Inpatient rehab provides intensive treatment for clients exiting detox, those in early recovery, and those at an elevated risk of relapse. Unlike outpatient drug rehab, clients receiving inpatient care reside at the facility for the duration of the program. The length of stay may range from two weeks to 18 months or more, depending on the client's needs and the program's design. Inpatient treatment typically involves extensive addiction education and recovery-focused life skills training.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

mental-health iconMental Health And Substance Abuse

Clinical Services

Cognitive behavioral therapy in California is a method that therapists often use for the effective treatment of substance use disorders. It is based on the principle that substance abuse stems from unhelpful ways of thinking and patterns of behavior, which can be changed by helping the individual learn better ways of coping.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • lotus iconGardens

Staff & Accreditations

Staff

Anne L. Bakar

President & Chief Executive Officer

Kent Eller, MD

Senior Vice President, & Chief Medical Officer

Anita Barnas

Senior Vice President & Chief Program Operations Officer

Chin Chao

Senior Vice President and Chief Information Officer

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: California

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact Heritage Psychiatric Health.

Contact Information

Building icon

2633 East 27th street
Oakland CA, 94601

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Reviews of Heritage Psychiatric Health

2.76/5 (46 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.76 (46 reviews)
Saoirse K
1 month ago
1

ONE STAR! Would give 0 if I could. They did not return all my items. I’ve now called multiple times. The staff has asked me to call back later, hung up on me and refuses to even look. It’s been two weeks. I WANT MY HOODIE BACK.

Stoney D
2 months ago
1

My purpose in writing this review is not to attack this facility or every employee who works here. I am sharing my personal experience as a patient, along with treatment and behavior I personally witnessed during my stay, because psychiatric patients are often in an extremely vulnerable position and deserve dignity, compassion, and appropriate care. I want to start by acknowledging that there were some good shifts, particularly during certain mornings and afternoons, and there were employees who genuinely appeared to care about the patients. Those employees deserve recognition. Their kindness, patience, and willingness to communicate made a noticeable difference. Unfortunately, my overall experience was not consistent with that level of care. During my stay, I experienced and witnessed interactions that I felt were dismissive, disrespectful, and lacking compassion. There were times when patients attempting to communicate their needs or concerns were not appropriately acknowledged, and some interactions came across as unnecessarily rude or judgmental. Psychiatric patients are there because they need help. Whatever condition brought someone into a psychiatric hospital, that person should not be made to feel ashamed, ignored, or judged for needing treatment. Communication was another serious concern during my experience. My family was given information about me and then later contacted again and told that information had been incorrect because the patient had been misidentified. In a psychiatric facility, I believe mistakes involving patient identification and communication with families should be taken very seriously. My strongest advice to patients and their families is this: know your rights, read the paperwork and patient guidelines you are provided, and document your concerns. Keep track of important conversations, dates, names when appropriate, instructions you receive, and discrepancies you notice. If something does not seem right, respectfully ask questions. If you believe your treatment or documentation is inaccurate, request your medical records and learn how to use the facility’s grievance or patient-relations process. If your loved one comes home saying that they felt mistreated, ignored, humiliated, or emotionally worse because of how they were treated, please take their concerns seriously and ask questions rather than assuming that their psychiatric condition makes their account meaningless. Based on what I personally experienced and witnessed, I believe this facility should seriously reevaluate aspects of employee conduct, training, supervision, and overall patient care. When a legitimate complaint involves an incident that may have been captured by facility security cameras, I believe the appropriate people should review that footage. I also believe decisions concerning resources and funding should consider the actual quality of care patients are receiving. There are employees at this facility who demonstrated compassion and showed me what appropriate psychiatric care can look like. My criticism is not directed at those individuals. It is precisely because I saw the difference that compassionate employees can make that I believe the problems I experienced deserve attention. Psychiatric hospitalization should help people stabilize and begin recovering. Patients should not feel that seeking psychiatric help means surrendering their right to dignity, respectful communication, or the ability to raise legitimate concerns. I am posting this because I do not want another patient who feels mistreated to believe that they simply have to accept it or remain silent. Patients and families should advocate for themselves, keep records, ask questions, and use the appropriate complaint and medical-record channels when necessary. This review represents my personal experience and observations during my stay. I encourage others to familiarize themselves with their patient rights and the facility’s policies and procedures and to form their own conclusions based on their experiences.

Kreations
2 months ago
1

When I first got there, there was an offensive symbol on my door. The reason I was there was because my medication was off. I was not suicidal. I was not a danger to myself or others and yet I was putting in a facility where I could’ve been In danger. Let’s just say that I’m traumatized for the experience and this is gonna make my Mental Health worse not better. I still have nightmares for coming to this hospital.

Mike M
6 months ago
5

I'll be honest. When I first read the reviews for this facility, I was very nervous to be sent there. So much so that I asked the nurses where I was staying to try and make other arrangements. I was afraid of the theft and mistreatment of patients that some other reviews have mentioned. But that was not my experience. I spent four and a half days there. And I will tell you that it is what you make of it. If you go in entitled and expecting to see lots of bad things, then you will. And while I saw some unruly patients and encounters with dirty toilets, I did find the staff to be quite professional. When I had concerns and respectfully voiced them, they listened and made effort to adjust for me. I made some very heartfelt connections with some of the other patients. People from all walks of life. What we all had in common was some kind of trauma. And it's true, misery loves company. The key to getting better is BE POSITIVE! I call some of my fellow patients dear friends, brothers and sisters who helped me heal and in return I did what I could to be supportive and understanding of their individual situations. Going back to the staff, I felt i was heard by the entire staff. As long as you are polite and don't stir up trouble, you will be fine. Work with the staff. They don't want you there any longer than you want to be there. Open yourself up to listen to what they have to say. Allow yourself to heal. It is a fairly good chance that when you are discharged, the problems that brought you there are still there. But you come out with some coping tools, some support systems to lean on and hopefully, some friends who can be there when you are feeling low. I hope anyone who goes there has the same positive experience I did. God bless and good luck!

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