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The Guidance Center

3111 South 70th Street
Fort Smith, AR 72903
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The facilities at The Guidance Center - Horizon in Fort Smith, AR 2

About The Guidance Center

The Guidance Center in Fort Smith, Arkansas is an outpatient behavioral health provider offering substance use disorder treatment and mental health services to children, adolescents and adults.

The center delivers individualized counseling and group therapy, assessment and medication management through a team of psychiatrists, psychologists and licensed counselors, social workers and nurses. With integrated care for co-occurring mental health and substance use disorders, The Guidance Center meets clients where they are and addresses the full spectrum of behavioral health needs.

Outpatient Treatment

The Guidance Center specializes in outpatient substance abuse services for individuals experiencing problems related to alcohol and other drugs. Treatment includes comprehensive assessment, individual counseling and group counseling with referrals to more intensive levels of care when needed.

Sessions focus on evidence based approaches tailored to each client’s goals, combining therapeutic insight with practical skills to support lasting recovery. The integrated model ensures that underlying mental health concerns are addressed alongside addiction treating the whole person rather than substance use in isolation.

24/7 Crisis Intervention

The Guidance Center provides around the clock crisis intervention services ensuring immediate support is available whenever it’s needed. This commitment to accessible, continuous care reflects the Center’s community mental health mission and dedication to stabilizing clients in moments of acute distress.

Location and Getting Started

The Guidance Center serves Western Arkansas from its Fort Smith office at 3111 South 70th Street, with in person services available Monday through Thursday from 8:00am to 7:00pm and Friday from 8:00am to 4:30pm. The Center offers a sliding fee scale to support affordability and access to care.

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Edited by:
Natalie Scott

Latest Reviews

Ericka Gonzalez
7 months ago on Google
5
I have really came a long way towards full recovery I could not have done it with out the staff members at wagcc always being there for me through my mental health journey thank you
Response from the owner5 months ago
Ericka, We are here for you — always! Our client’s mental is our #1 priority. Thank you for your kind words.
Timothy Hardy
8 months ago on Google
4
This was a great place for me. To get the attention i needed. They were able to get me to sleep comfortably. And got my medications adjusted and helped me get into an insurance that i could afford. My only complaint is I have had trouble with the following up. I was hoping to get a pcp in their network.
Response from the owner5 months ago
Timothy, Thank you for sharing your feedback. We’re glad our team was able to help you get the care, comfort, and insurance support you needed. We apologize for the difficulty with follow-up and connecting to a primary care provider. Please contact us at (479) 452-6650 (you can ask for Shea) so we can assist further. We appreciate your comments as we continue to improve our services.
Ridge Hickey
8 months ago on Google
5
Very friendly and accommodating staff
Response from the owner5 months ago
Your 5-star rating made our day—thank you! We’re proud to serve western Arkansas and will keep showing up for our community.”
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.4 / 10

Accepted Insurance

Please contact to verify your specific insurance provider.

The Guidance Center works with several private insurance providers, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

During many phases of addiction treatment, you'll need to receive 24-hour clinical care in Arkansas. This supervision ensures your safety during the detox process. Licensed medical professionals and experienced addiction specialists provide medication management, non-addictive medication to curb withdrawal symptoms, and frequent monitoring of vital signs.

The process of a medically assisted detox is when all addictive substances are removed from your body. Usually performed in an inpatient setting, you are under the 24/7 care of licensed medical medical professionals who keep you safe and comfortable during the detoxification. Medications are often administered to help alleviate potential withdrawal symptoms.The process can vary in length, but it typically takes 5-7 days.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Alcoholism (alcohol use disorder) affects a person mentally, physically, and relationally. A person with alcohol dependence craves alcohol and has an impaired ability to control their alcohol consumption. They experience withdrawal symptoms if they stop alcohol use. Individuals with this condition can achieve recovery through treatment. Alcohol rehab in Arkansas offers inpatient and outpatient options that provide counseling, support groups, and medication to help individuals overcome alcohol addiction and maintain recovery.

The goal of drug rehab in Arkansas is to help individuals stop using addictive substances and learn healthy ways to remain clean long-term. Participants learn vital skills to cope with cravings and manage stress, to prevent relapse.

opium iconOpioid Addiction

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Developing life skills while undergoing rehab treatment in Arkansas is a crucial part of your recovery. During treatment, you may focus on learning communication skills, critical thinking skills, problem solving, self awareness, assertiveness, and coping skills.

Combined with behavioral therapy, nicotine replacement therapy can be an effective way to stop smoking. A variety of therapies are available. Some you can get over the counter, while others require a prescription from your doctor.

One of the most common types of psychotherapy, cognitive behavioral therapy in Arkansas is an effective tool for the treatment of substance use disorder. It is a common therapeutic method that is used to treat a variety of mental and behavioral health challenges.

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Building icon

3111 South 70th Street
Fort Smith, AR 72903

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Reviews of The Guidance Center

2.5/5 (93 reviews)
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Google Reviews

2.5 (93 reviews)
Jack Wade
3 days ago
5

They really care about clients and work to figure out the best way to be helpful. I also like that its a nonprofit. They'll work with you to get insurance set up if you dont have it and they have a sliding scale if you cant get insurance.

Lorkyiez Brotoes
3 days ago
5

I love this place, very well taken care of every time I step through the doors. Especially the front desk ladies they are always polite and know my name.

Response from the owner
Thank you, Lorkyiez, for your kind words and 5-star review! We are thrilled to hear that you feel welcomed and well cared for each time you visit our Fort Smith clinic.

Our front desk team works hard to create a warm and positive experience, and we know they will appreciate hearing that their kindness and personal touch have made a difference. Being greeted by name and treated with respect is something we strive for every day.

Thank you for trusting us with your care. We are grateful for the opportunity to serve you and appreciate you taking the time to share your experience.
Asher
1 week ago
1

The Guidance center is a hot mess. Scheduling is hellish, I have yet to have a decent counselor here (I have had 6 different ones), and reception is often incredibly rude. Beyond this, getting a call back is nearly impossible, which is very inconvenient because people who can actually schedule appointments or handle concerns are almost never at their desks to take calls. This results in me having to call multiple times a week when I need to make an appointment, which often leads to even ruder interactions with receptionists. As a mental health facility, being kind and professional should be the number one priority. Nine times out of ten, the service I receive is rude and rushed which results in heightened anxiety for me and issues with scheduling. I am told my appointment is on one date, and when I call about it I’m told “the system says a totally different date”. This has made getting my medication a horribly stressful ordeal. It seems to me as a patient that all the staff from receptionists to managers to the councilors themselves are poorly trained, and that the internal system is flawed. The nurse I see for my medication is nice, but that’s just about the only positive I can think of. In fact, she is the only reason I keep going to this place. I have already gotten a therapist elsewhere due to the scheduling issues and the rudeness I have been treated with just so I can deal with this place as little as possible. With that said, I really cannot recommend this place unless you have no other options. As a mentally ill person, the stress of dealing with this place outweighs the benefits of the service I receive. I myself only keep attending because switching to a new doctor for mental health medication could risk me being out of my medication for awhile.

Response from the owner
Asher, thank you for taking the time to share your experience. We are sorry to hear about the frustrations you have encountered with scheduling, communication, and customer service. What you've described does not reflect the experience we want our clients to have, and we appreciate you bringing these concerns to our attention.

We are grateful to hear that your medication provider has been a positive part of your care, but it is clear from your review that there are areas where we need to do better. Feedback like yours helps us identify opportunities for improvement, and we would like the opportunity to learn more about what happened.

Please call 479-452-6650 and ask to speak with our Client Advocate, Shea. We would appreciate your help in investigating these concerns more deeply so we can better understand where things went wrong, address any issues that may have occurred, and improve our services moving forward.

Thank you again for your honest feedback.
MaKayla “MKgamer1284” Harp
1 month ago
5

They have a lot of support, good people, and the Genoa Pharmacy is really great!

Response from the owner
MKgamer1284, Thank you so much for the kind words and 5-star review! We're grateful to have such a caring team and strong support services available for the people we serve. Genoa Pharmacy is a wonderful partner, and we're glad to hear they helped make your experience a positive one. We truly appreciate your taking the time to share this!
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