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Windsor-Laurelwood Center

35900 Euclid Avenue Willoughby, OH 44094
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The facilities at Windsor Laurelwood Center for Behavioral Medicine in Willoughby, OH 1

About Windsor-Laurelwood Center

Their recovery approach combines the 12 step model with proven therapeutic practices delivered through family, group and individual sessions. Family involvement is highly encouraged as a core recovery component. Their family therapy helps family members understand how chemical dependency has impacted them and how they can heal together.

Clients can leverage on-site peer support meetings including AA and NA to strengthen their recovery journey. Emphasis is on individualized treatment. This is facilitated by a multidisciplinary team of care professionals. This includes board certified addictionologists, nurses and counselors.

Their inpatient detox is for adults requiring medically supervised withdrawal from substance use. Medical detox involves assessment, stabilization and 24/7 supervision by care experts. This expert may administer medication if necessary to ensure your detox is safe and comfortable.

After detox you can continue your recovery process via their chemical dependency rehabilitation. This program is for individuals at risk of relapse who need the support of a 24 hour therapeutic environment. You’ll be under the care of their highly trained care professionals. This personnel will attend to your needs at all times to ensure a smooth recovery journey. This treatment is geared towards developing solid coping mechanisms through intensive group and individual therapy. This is essential for relapse prevention and lasting recovery.

The therapy sessions are designed and supported by their addictionist led multidisciplinary care team. Through these therapies, you’ll get better educated on the disease of addiction and the best path toward relapse prevention.

The program can last as long as 28 days depending on your unique condition. The facility also provides customized discharge plans to ensure you’re set up with appropriate resources within their community. Ideally you’ll step down to their partial hospitalization and intensive outpatient program for a continuous recovery.

Facility Overview

Bed icon 160
Number of Available Beds
Calendar icon 15 - 30
Avg Length of Stay in Days

Latest Reviews

Danielle Arnwine
1 week ago on Google
1
This place deserves 0 stars! Do not send your kids there! Its basically prison. They will be treated horribly and they will call your kids names, scream in their face and threaten sedation after they get the patients riled up. My daughter was there for 5 days and it was the most traumatic thing shes ever experienced. This is not a place for help. Just more destruction!
Response from the owner1 week ago
Your feedback is very important to us and we truly appreciate you taking the time to share it with us. We'd like to take the opportunity to follow up with you directly so that we can learn more about your concerns. At your convenience, please provide us with your contact information by visiting http://www.windsorlaurelwood.com/contact-us/. Again, thank you.
Cortney
1 week ago on Google
5
Facility is great, mostly great staff. I said mostly bc one of the doctors is rude.
TARARTISTRY !
1 week ago on Google
5
The staff was always there to calm me down, I did always keep to myself, but it helped me cope and go through what I needed to learn. I’m glad I had a great doctor, and music therapy was my favorite part even though I didn’t get to do much of it.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.2 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

aftercare iconAftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

24-hour icon24-Hour Clinical Care

At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.

partial-hospitalization iconPartial Hospitalization Program

Designed for individuals with moderate to severe addictions, a partial hospitalization program (PHP) provides a more intensive form of outpatient therapy. PHP treatment can serve as an alternative to inpatient hospitalization or as a step-down option after being discharged from a hospital or residential program. A partial hospitalization program typically requires a minimum of 20 hours weekly for an average of 90 days. Depending on your care plan, PHPs can include relapse prevention, medication management, and behavioral therapy services.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Ohio provides comprehensive treatment to address the physical and psychological needs of those struggling with substance use disorders. This may involve inpatient and/or outpatient care.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

Kristina Rached, MD

Medical Director

Alok Bhaji, MD

Director Medical Services

James Psarras, MD

Adult Psychiatry

Michael Ray, MD

Adult Psychiatry

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

35900 Euclid Avenue
Willoughby, OH 44094

Fact checked and written by:
Chika Uchendu
Edited by:
Courtney Myers, MS

Rehab in Cities Near Willoughby

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Reviews of Windsor-Laurelwood Center

2.6/5 (458 reviews)
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Reviews

1

My son tried to commit suicide. This place did nothing. Didn't care. We reached out to his doctor numerous times and no response. No direction at all from anyone on how to deal with my child. This is an expensive place that did absolutely nothing.

Reviewed on 2/11/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (457 reviews)
Lamar Brown
1 week ago
5

Danielle Arnwine
1 week ago
1

This place deserves 0 stars! Do not send your kids there! Its basically prison. They will be treated horribly and they will call your kids names, scream in their face and threaten sedation after they get the patients riled up. My daughter was there for 5 days and it was the most traumatic thing shes ever experienced. This is not a place for help. Just more destruction!

Response from the owner
Your feedback is very important to us and we truly appreciate you taking the time to share it with us. We'd like to take the opportunity to follow up with you directly so that we can learn more about your concerns. At your convenience, please provide us with your contact information by visiting http://www.windsorlaurelwood.com/contact-us/. Again, thank you.
Cortney
1 week ago
5

Facility is great, mostly great staff. I said mostly bc one of the doctors is rude.

TARARTISTRY !
1 week ago
5

The staff was always there to calm me down, I did always keep to myself, but it helped me cope and go through what I needed to learn. I’m glad I had a great doctor, and music therapy was my favorite part even though I didn’t get to do much of it.

Amber Paige
3 weeks ago
1

My sister took me to try and get into php or therapy services, I have severe panic attacks and a big trigger is being away from home. The first day I was barely in the group because I was nervous. Instead of letting me warm up, they kicked me out. They gave me a psychiatrist who prescribed me medication THAT I STARTED TAKING…just for me to be told I’m left on my ass because since they kicked me out of the group, I can’t have psychiatry services. I went here as a minor btw and stayed for 3 days. In those 3 days a staff member not only was intimate with me, but let me smoke his nicotine vape. Everyone there sucks as far as I’m concerned and people kill themselves everyday because they feel alone and that’s exactly how these people do you.

Response from the owner
Thank you for the review. We would like to work with you directly about your feedback. Could you please visit us at http://www.windsorlaurelwood.com/contact-us/ to provide us with your contact information so we can reach out to you? Thank you.
Andre Wallace
3 weeks ago
1

This place is so unprofessional. They did not contact our family to let us know anything about my wife. We had to file a missing person report just to find out she was there! It takes more than 3 days to approve books for her to read. Fist fight not broken up by staff but by patients. Sabrina the receptionist was extremely rude and the social worker Brian got on the phone and when I said I'm concerned about how unsafe this place is he said oh I know it's bad but I don't have time to hear your concerns. Windsor Laurel wood is a nightmare place for your loved one in a mental health crisis. Even now I've been on hold for 30 minutes because I wanted to complain.

Response from the owner
Thank you for taking the time to review us. Please visit http://www.windsorlaurelwood.com/contact-us/ and provide your contact information at your convenience so we may discuss your review. We appreciate your time and hope to hear from you.
Nevaeh Ellis
4 weeks ago
5

I went here myself and I absolutely love this place activities good sleep schedule and all I'm 12 but they helped me through it I love the staff

Response from the owner
Thank you for your thoughtful comments! We are so glad that you found our staff to be supportive and friendly. We appreciate the kind words and we hope you are doing well!
Todd Klich
4 weeks ago
3

Weekends don't count as time served. Barely any time for smoke breakes. Tough to eat breakfast lunch and dinner in alloted times lot of 10-15 minutes

Response from the owner
Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visiting https://windsorlaurelwood.com/contact-us/. We hope to hear from you soon.
Michelle Eckard
4 weeks ago
4

My stay at Windsor-Laurelwood helped me stabilize, but it also showed me how much potential the program has to grow. Some of the staff were genuinely caring, and the fresh air breaks were a highlight—one of the few times we could feel normal and connect with each other. There was a posted gym schedule, but the time was limited and unstructured. With a little creativity, it could have been a great part of recovery—offering individual workout options and team-bonding activities to build confidence and morale. Instead, it felt like an afterthought. Outside of that, there wasn’t much to keep us engaged. The TV was outdated and stuck on the same channels, and there weren’t consistent creative outlets like music, journaling, or art. Too much of the day was spent in idle downtime, which can feel frustrating when you’re trying to heal. The routine also felt very “one size fits all,” with little room for individualized care. A more personalized approach—and more structured, meaningful activities—could transform Windsor-Laurelwood from a place you simply get through a crisis into a place where you actually rebuild yourself. I left stable, but I believe with modernized programming and better use of resources, this could be a place where people truly grow and heal.

Response from the owner
Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.windsorlaurelwood.com/contact-us/. We hope to hear from you soon.
Christina Henn
4 weeks ago
5

Food is good and good hospital salads are good they help me alot before

Response from the owner
So glad to hear this terrific feedback! Thank you for taking the time to leave us this review. Take care.
Hailie Smith
1 month ago
3

I loved being there, it was an amazing facility with amazing nurses that actually cared about the adolescents there. The only reason why I have 3 stars is because halfway through my stay we had to switch units because our unit had a "funky smell". The deodorant they gave us didn't work as well.

Response from the owner
Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visiting https://windsorlaurelwood.com/contact-us/. We hope to hear from you soon.
Christina Hoskinson
1 month ago
4

The only reason why I rated it four out of five stars is because. No one explained to me that since my sister works at another mental facility that it was a conflict of interest on why I couldn't stay at the facility that I wanted to be at.There is definitely lack of communication between hospitals staff and from the other facility that I was coming from. To be honest some staff members not all of them but some have lack of communication and compassion, will cut you off as quick as you snap your finger's. I feel that this is all I need to say but if you're looking to put a loved one in a facility I would choose this one.

Response from the owner
Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.windsorlaurelwood.com/contact-us/. We hope to hear from you soon.
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