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Windsor-Laurelwood Center

35900 Euclid Avenue Willoughby, OH 44094
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The facilities at Windsor Laurelwood Center for Behavioral Medicine in Willoughby, OH 1

About Windsor-Laurelwood Center

Their recovery approach combines the 12 step model with proven therapeutic practices delivered through family, group and individual sessions. Family involvement is highly encouraged as a core recovery component. Their family therapy helps family members understand how chemical dependency has impacted them and how they can heal together.

Clients can leverage on-site peer support meetings including AA and NA to strengthen their recovery journey. Emphasis is on individualized treatment. This is facilitated by a multidisciplinary team of care professionals. This includes board certified addictionologists, nurses and counselors.

Their inpatient detox is for adults requiring medically supervised withdrawal from substance use. Medical detox involves assessment, stabilization and 24/7 supervision by care experts. This expert may administer medication if necessary to ensure your detox is safe and comfortable.

After detox you can continue your recovery process via their chemical dependency rehabilitation. This program is for individuals at risk of relapse who need the support of a 24 hour therapeutic environment. You’ll be under the care of their highly trained care professionals. This personnel will attend to your needs at all times to ensure a smooth recovery journey. This treatment is geared towards developing solid coping mechanisms through intensive group and individual therapy. This is essential for relapse prevention and lasting recovery.

The therapy sessions are designed and supported by their addictionist led multidisciplinary care team. Through these therapies, you’ll get better educated on the disease of addiction and the best path toward relapse prevention.

The program can last as long as 28 days depending on your unique condition. The facility also provides customized discharge plans to ensure you’re set up with appropriate resources within their community. Ideally you’ll step down to their partial hospitalization and intensive outpatient program for a continuous recovery.

Facility Overview

Bed icon 160
Number of Available Beds
Calendar icon 15 - 30
Avg Length of Stay in Days

Similar Rehab Centers

Latest Reviews

Chelsei Chade
3 weeks ago on Google
1
has appt times online but actually only goes by walk ins, and the front desk lady does not feel like a friendly face to walk into, very long wait times, no updates, very misleading when coming to treat mental health
Response from the owner2 weeks ago
Thank you for reaching out to us with your feedback. So that we can address your concerns directly, please provide us with your contact information by visiting http://www.windsorlaurelwood.com/contact-us/. Thank you again.
Thomas Edwards Jr.
3 weeks ago on Google
1
When I was admitted I told them that I had diabetic neuropathy and was told by many different doctors that I should never walk without shoes. I was told that they didn't have any wheel chairs available for me and I spent the first day being forced to walk all day barefoot. I literally was hobbling around trying to get where I needed be struggling with every step. There wasn't enough chairs for the amount of patients in the wing I was on, and had to stand around all day on my feet putting extreme pressure on my legs and feet. I kept asking to be able to go to my room and put my feet up and was told no. Finally that evening walking to my room I fell and amazingly 2 wheel chairs showed up but the damage was already done, something popped in my left knee. They finally took an X-ray after complaining for 2 days. Now almost a week later I still can't bend my knee and my feet were so swollen they were round although the swelling is gone I'm still having a hard time standing and walking on my feet. I'm used to having my feet elevated to prevent swelling physically but 6 days they were not elevated. Nobody really listened me . So basically I'm suffering physically because of the treatment I received. I could go on and on about my treatment up there but I'm tired of texting this message. If management wants to talk with me, please call me you have my phone number.
Kay Carr
4 weeks ago on Google
1
My son was there for 17 days. The day his insurance ran out , they released him. He wasn't ready. They don't return phone calls. I work in the addiction field which we all know is closely affiliated with mental. I will NEVER send or recommend this place.
Response from the owner2 weeks ago
Thank you for the review. We would like to work with you directly about your feedback. Could you please visit us at http://www.windsorlaurelwood.com/contact-us/ to provide us with your contact information so we can reach out to you? Thank you.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.2 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

aftercare iconAftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

24-hour icon24-Hour Clinical Care

At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.

partial-hospitalization iconPartial Hospitalization Program

Designed for individuals with moderate to severe addictions, a partial hospitalization program (PHP) provides a more intensive form of outpatient therapy. PHP treatment can serve as an alternative to inpatient hospitalization or as a step-down option after being discharged from a hospital or residential program. A partial hospitalization program typically requires a minimum of 20 hours weekly for an average of 90 days. Depending on your care plan, PHPs can include relapse prevention, medication management, and behavioral therapy services.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Ohio provides comprehensive treatment to address the physical and psychological needs of those struggling with substance use disorders. This may involve inpatient and/or outpatient care.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

Kristina Rached, MD

Medical Director

Alok Bhaji, MD

Director Medical Services

James Psarras, MD

Adult Psychiatry

Michael Ray, MD

Adult Psychiatry

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

35900 Euclid Avenue
Willoughby, OH 44094

Fact checked and written by:
Chika Uchendu
Edited by:
Courtney Myers, MS

Rehab in Cities Near Willoughby

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Reviews of Windsor-Laurelwood Center

2.6/5 (475 reviews)
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Reviews

1

My son tried to commit suicide. This place did nothing. Didn't care. We reached out to his doctor numerous times and no response. No direction at all from anyone on how to deal with my child. This is an expensive place that did absolutely nothing.

Reviewed on 2/11/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (474 reviews)
Bndz Mo
2 weeks ago
1

Terrible, horrible experience I can honestly see why this place only has a 2-star rating. I rarely ever leave reviews because I try to be understanding toward workers; we all have bad days. But my experience here was just too unprofessional to overlook. I came in for a scheduled interview set up by Lexi, the company’s HR person. I told her I had a busy day and asked how long it would take she said about 30 minutes, so I moved things around and showed up on time for my 1:30 interview. When I arrived, I wasn’t greeted at all. The receptionist, Gina, along with another rude woman, were the first faces I saw, and neither gave a welcoming impression. When I asked for Gina like Lexi told me to, the woman at the desk gave me a blank stare before saying “sit down” and that she’d call Lexi turns out, that woman was Gina hersel. After waiting 25–30 minutes, Gina finally took me to the back, mumbling under her breath and clearly annoyed, as if I had done something wrong. Even if there was a miscommunication with Lexi, there was no reason for the attitude. Her tone the entire time was curt and dismissive, and while reviewing my resume she asked, “Do you even know how to answer the phone?” and “Do you even have any experience for this job?” in a way that felt sarcastic and meant to belittle me. It’s 2025 who doesn’t know how to answer a phone? I was shocked and asked if this was supposed to be an interview, because it didn’t feel like one. I had taken the time to be professional and show up on time, only to be met with rudeness and disrespect. Completely unprofessional from start to finish and now I fully understand why the reviews are so low. A friend that worked there said it wouldn’t be a good fit I can see why they said that, a nurse got fired for stealing medications, the nurses and staff constantly call off as well as the management being rude and unprofessional. I even had a friend that was a patient and the story’s that were told were unfathomable

Madison Standen
2 weeks ago
1

I went here and i was here for five days even. the nurses were rude and all they cared about was themselves. i never even got to talk to my doctor until the third day. i was so scared to go here and be away from my close ones they do not take you seriously and they do not make you feel comfortable. this place is terrible and i would never recommend for your kids or loved ones. this may be a place of help but it wasn’t help at all. it makes everything worse for you. i begged my parents to get me out of there. it was making my mental health issues way worse. the nurses in the girls floor were terrible one of the male nurses wouldn’t even give me a female product. i had the same female product in for over 15 hours. i do not recommend this place at all,stay away from it..

Response from the owner
Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.windsorlaurelwood.com/contact-us/. We hope to hear from you soon.
Chelsei Chade
3 weeks ago
1

has appt times online but actually only goes by walk ins, and the front desk lady does not feel like a friendly face to walk into, very long wait times, no updates, very misleading when coming to treat mental health

Response from the owner
Thank you for reaching out to us with your feedback. So that we can address your concerns directly, please provide us with your contact information by visiting http://www.windsorlaurelwood.com/contact-us/. Thank you again.
Thomas Edwards Jr.
3 weeks ago
1

When I was admitted I told them that I had diabetic neuropathy and was told by many different doctors that I should never walk without shoes. I was told that they didn't have any wheel chairs available for me and I spent the first day being forced to walk all day barefoot. I literally was hobbling around trying to get where I needed be struggling with every step. There wasn't enough chairs for the amount of patients in the wing I was on, and had to stand around all day on my feet putting extreme pressure on my legs and feet. I kept asking to be able to go to my room and put my feet up and was told no. Finally that evening walking to my room I fell and amazingly 2 wheel chairs showed up but the damage was already done, something popped in my left knee. They finally took an X-ray after complaining for 2 days. Now almost a week later I still can't bend my knee and my feet were so swollen they were round although the swelling is gone I'm still having a hard time standing and walking on my feet. I'm used to having my feet elevated to prevent swelling physically but 6 days they were not elevated. Nobody really listened me . So basically I'm suffering physically because of the treatment I received. I could go on and on about my treatment up there but I'm tired of texting this message. If management wants to talk with me, please call me you have my phone number.

Kay Carr
4 weeks ago
1

My son was there for 17 days. The day his insurance ran out , they released him. He wasn't ready. They don't return phone calls. I work in the addiction field which we all know is closely affiliated with mental. I will NEVER send or recommend this place.

Response from the owner
Thank you for the review. We would like to work with you directly about your feedback. Could you please visit us at http://www.windsorlaurelwood.com/contact-us/ to provide us with your contact information so we can reach out to you? Thank you.
Kelly Vargo
4 weeks ago
4

When I got there I was pretty messed up from my drug usage binge.after being there my head cleared and I attended some really great groups and got to meet the staff that dedicate their time to all of us that are sick and suffering.it was a good experience for me. I was right where God wanted me to be at that time.

Response from the owner
So glad to hear this terrific feedback! Thank you for taking the time to leave us this review. Take care.
Zephyr Snedeker
4 weeks ago
1

I went here and it was terrible. There was no actual help; most of the staff were unprofessional. All they did to try to "help" when patients would get aggressive or show a strong emotion, they would get shots to put them to sleep. Doctor Toor was very useless and would not see patients unless you bothered her enough. It really felt like daycare mixed with prison rather than a mental hospital meant for help.

Jodi Shields
1 month ago
1

Did not focus on mental health at all. Was not given my meds for anxiety/depression Gabapentins 300 mg 3 times a day, Lexapro 2g and my Abilfy for 2 days and I started to go through withdrawal and they didn’t give a shit. The nurse Sheila was so rude and unprofessional. Mixed detox patients with mental health patients on the same floor but focused solely on the detox patients. This facility actually made me worse. Doors are locked so you can’t go in your room for hours. I do not recommend at all!!

Lenard DeAngelis
1 month ago
1

I was a patient here for 7 days I'm a falls risk and they put me on the second floor and made me walk the steps 10 times a day every day .plus the staff didn't give me my full amount of medications I am prescribed daily and also my three ensure shakes .I am prescribed daily they were only giving me one and sometimes none they also broke my glasses .my satchel zipper , they kept my ibuprofen quantity 90, 600 mg and full symbicort inhaler that costs $190.00 they have no compassion for any of the patients they treat them with total disregard and disrespect them daily they made me walk the steps at least 10 to 12 times a day knowing that I have a bad hip and knee they also broke my glasses they were also sued for $2.25 million dollars because a patient committed suicide after being released from their care and not sent home with medication .she drowned herself in lake Erie in her car very saddening .I knew I never should have went back there because of the treatment I received when I was there the prior time they give you a questionnaire of what triggers you and what upsets you and then try to exploit it to try to keep you longer which they did to me .but I didn't act out and they just kept me to charge my medical to get themselves rich Dr Christina Rached herself lied to me and made me strip in front of 2 women instead of 1man and 1 woman. She also did my intake and then turned around and lied and said she didn't. I wouldn't recommend this place to my worst enemy!!! Let alone anybody at all because they violate your HIPAA rights and human rights. Plus I got extremely sick with a severe lung infection while I was there because they turned the heat off completely. Everybody was complaining about the cold and yet they did nothing and let us freeze. They send people outside to the courtyard in their bare feet or just socks. I'm contacting the patient advocate and filing a grievance and possibly a lawsuit because I am extremely physically ill from my Stay there!!

Response from the owner
Hi, Lenard. Thanks for taking the time to share this review. Could you please visit http://www.windsorlaurelwood.com/contact-us/ and provide your contact information so we may be in touch with you personally? Thank you in advance for your time.
Jenn Jester
1 month ago
1

Worse place I ever went 5 years ago this place traumatized me injected me with something in my arm would tie me down to inject whatever it was let my roommate beat me and slam my head into the ground in the middle of the night…made me take meds that I couldn’t walk or stand for weeks after I demanded to get released…locked me in a basement with ants and flies everywhere I told them I was allergic to ranch and they put ranch on everyone of my to go container plates. was told I would never see my kids again or be able to live alone I would have to go to a group home and here I am 5 years later about to graduate college buy my house raising my 4 teenagers very well and cook and clean and work full time while finishing my college degree I am hiring a lawyer to figure out how to get this place shut down before they abuse more patients I’d rather be in prison then ever go to a place for “help” like this again

Response from the owner
Windsor-Laurelwood Center has investigated the issues raised in this review and has found the comments written to be inaccurate. We would like to learn more so that we can address the concerns raised. Please send us a direct message with your contact information at https://windsorlaurelwood.com/contact-us/ and someone will follow up with you at your convenience. Again, thank you for bringing your concern to our attention. We hope to hear from you soon.
Monique Daniels
1 month ago
5

I had a blast fr ANNND I appreciate all the support and people I have met during my journey during my stay there as well ❤️‍🩹 thaaankz u all! Peace.

Response from the owner
We are delighted to see this review. Thank you for the kind comments! Have a wonderful day.
Debra White-Childres
1 month ago
1

Did not help at all. Did not listen to any concerns. My daughter came home worse then she went in and she manipulated the doctors and staff, and when she came home, she thought it was funny and she laughed about it

Response from the owner
Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.windsorlaurelwood.com/contact-us/. We hope to hear from you soon.
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