My son tried to commit suicide. This place did nothing. Didn't care. We reached out to his doctor numerous times and no response. No direction at all from anyone on how to deal with my child. This is an expensive place that did absolutely nothing.
About Windsor-Laurelwood Center
Windsor Laurelwood Center is a full service behavioral health center in Willoughby, Ohio. They offer various inpatient treatments to help adults affected by substance use disorders. This includes medical detox and chemical dependency rehabilitation. Their residential facility creates a highly structured and therapeutic setting for recovery.
Their recovery approach combines the 12 step model with proven therapeutic practices delivered through family, group and individual sessions. Family involvement is highly encouraged as a core recovery component. Their family therapy helps family members understand how chemical dependency has impacted them and how they can heal together.
Clients can leverage on-site peer support meetings including AA and NA to strengthen their recovery journey. Emphasis is on individualized treatment. This is facilitated by a multidisciplinary team of care professionals. This includes board certified addictionologists, nurses and counselors.
Their inpatient detox is for adults requiring medically supervised withdrawal from substance use. Medical detox involves assessment, stabilization and 24/7 supervision by care experts. This expert may administer medication if necessary to ensure your detox is safe and comfortable.
After detox you can continue your recovery process via their chemical dependency rehabilitation. This program is for individuals at risk of relapse who need the support of a 24 hour therapeutic environment. You’ll be under the care of their highly trained care professionals. This personnel will attend to your needs at all times to ensure a smooth recovery journey. This treatment is geared towards developing solid coping mechanisms through intensive group and individual therapy. This is essential for relapse prevention and lasting recovery.
The therapy sessions are designed and supported by their addictionist led multidisciplinary care team. Through these therapies, you’ll get better educated on the disease of addiction and the best path toward relapse prevention.
The program can last as long as 28 days depending on your unique condition. The facility also provides customized discharge plans to ensure you’re set up with appropriate resources within their community. Ideally you’ll step down to their partial hospitalization and intensive outpatient program for a continuous recovery.
Facility Overview
160 Number of Available Beds
15 - 30 Avg Length of Stay in Days
Latest Reviews
They took great care of my husband. He got the help he needed .
My 12 year old granddaughter was inpatient here because our local children s hospital had no beds available. When my daughter spoke to the intake person, she was told it was a child/adolescent inpatient treatment facility which we later found out was not true. There are also adult psych patients in the same building. Upon intake we told the nurse all home medications, including 3 asthma medications, and were told she would be given these meds, which we supplied. We were also told that her school would be contacted for her specific homework so she would not get behind on her studies, which was important to my granddaughter. Also told there were 2 teachers who would be available to help with school work. None of those things ever happened, including my granddaughter receiving her asthma medications, which could have turned into a very dangerous situation had she been there any longer. We were told she would be assessed by a psychiatrist. If you call a brief time with someone doing a checklist an assessment we aren t even sure who it was since this person never communicated with my daughter. After that brief assessment they wanted to start her on 2 medications at once, 1 being a pretty serious psych med and that s for a child who has never been on any medication for anxiety/depression etc. We agreed to one medication. When we called to talk to her during the allowed time, people were screaming and cussing in the background. The whole situation was horrible not only medically for my granddaughter who had never been in a facility, but also mentally. She was so scared of what was going on around her. My daughter called to say she was coming to pick her daughter up because of all the stated reasons. She was told she could not because she had signed papers that gave them 72 hrs. Later she was told it was actually 72 hours from the time she was assessed by the doctor. We felt like she was getting zero help on top of the fact that we had basically been misled and/or lied to about the facility and treatment she would receive. The only reason my daughter was able to sign her out AMA less than 72 hours from when we brought her in is because she threatened to show up with the police. 1 week after leaving there my granddaughter is still suffering medically from not receiving her asthma medications while at Windsor-Laurelwood. The good news is upon leaving this facility my granddaughter was admitted into our local children s behavior health unit and received the appropriate (and superior) care she needed. I WOULD NEVER RECOMMEND taking your loved one to this awful facility!
Not sure what happens here. My son has been there for almost a week. Every time I call it rings endlessly. Tonight I ve been calling for over 45 min and no answer. Reception says there is only one phone. How ridiculous, my son also complained about being given a medication even though he doesn t have any ordered.
Response from the owner2 months ago
Hi, Kelly. Thank you for taking the time to reach out to us. We take your comments very seriously and would like to learn more about your concerns. So that we can better assist you, please provide us with your son s full name and location in our facility by visiting http://www.windsorlaurelwood.com/contact-us/. Again, thank you. We hope to hear from you soon. 
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6.8 / 10
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Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Medically Assisted Detox Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
Intensive Outpatient Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
Inpatient Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
12-Step 12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
Aftercare Support Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
24-Hour Clinical Care At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
Partial Hospitalization Program Designed for individuals with moderate to severe addictions, a partial hospitalization program (PHP) provides a more intensive form of outpatient therapy. PHP treatment can serve as an alternative to inpatient hospitalization or as a step-down option after being discharged from a hospital or residential program. A partial hospitalization program typically requires a minimum of 20 hours weekly for an average of 90 days. Depending on your care plan, PHPs can include relapse prevention, medication management, and behavioral therapy services.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Drug rehab in Ohio provides comprehensive treatment to address the physical and psychological needs of those struggling with substance use disorders. This may involve inpatient and/or outpatient care.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Amenities
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Private Setting
Staff & Accreditations
Staff
Kristina Rached, MD
Medical Director
Alok Bhaji, MD
Director Medical Services
James Psarras, MD
Adult Psychiatry
Michael Ray, MD
Adult Psychiatry
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Contact Information
(800) 438-4673 
35900 Euclid Avenue
Willoughby, OH 44094
Get Help Now - 216-400-9839
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Fact checked and written by:
Chika Uchendu
Edited by:
Courtney Myers, MS
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