Armstrong Center for Medicine and Behavioral Health

I went on Memorial Day. I was there much of the day with no answers. The department wasn't overly busy at all; a steady flow. They sent me home around 9:00. They found nothing, gave me some meds, and told us everything was fine. When we got home, the hospital had called me. They proceeded to tell me that they had wrongly discharged me and that there was something more on the original scan. So I went back; I was there for an hour, and during that visit, I was the only time I actually spoke with a doctor. I had both of my arm IVs blown up, with the explanation that it would be fine and my body would absorb the fluid. Well, here I am, day four, and my right arm is still holding fluid. I won't say I'd never go here again. If you need labs or tests in a non-emergency situation, you should be fine.

Rooms are clean, staff is always nice and friendly, but the time it takes to be seen is alittle unexceptable. (Even when they aren't that busy) there has been many of times it has taken almost an hour of sitting in a room before we are even seen. It is alittle unruley when your waiting to be seen and the staff is just standing around so it seems

I recently had bloodwork done at ACMH on Friday, March 14, consisting of six tests, all marked as STAT for immediate processing. This was my first visit to this hospital, and I was initially pleased with the smooth registration process and the ability to create a patient portal for quick access to my results. However, my experience quickly took a turn for the worse. Several hours after my lab visit, I checked the patient portal and was alarmed to find that only four of the six test results were available. Given the urgency of these labs, I immediately reached out to ACMH for clarification. After multiple messages and phone calls, I finally spoke with someone at the lab who assured me that all six tests were run but that the progesterone test had to be sent out for processing. When I asked why I wasn’t informed of this delay beforehand, I was met with a rude response: "We work with your provider all the time, and he's always fine with getting progesterone a day late." This was not acceptable, as my provider needed all results the same day. Additionally, I asked about the missing LH test, and the staff member claimed she could see it but had no explanation for why it wasn’t appearing in my portal. She promised that all results would be sent to my provider. At this point, I had to trust their word and messaged my provider to inform them about the progesterone delay. Unfortunately, my provider was very upset, as they did require the progesterone results the same day. By this time, it was already near the end of the business day, meaning I had no option to go elsewhere for a retest - I wouldn't have made it to a lab in time. On Monday, I checked my portal again, expecting to see both the progesterone and LH results. The progesterone had finally appeared, but my provider informed me that the LH test was still missing. I reached out to ACMH again through the patient portal, only to receive an evasive response that felt like they were trying to brush me off. Despite confirming that the LH test was missing from my patient portal and my provider had not received it, the representative kept insisting that I needed to check with my provider. I even sent a copy of my original lab order to prove that LH was supposed to be tested. At this point, I’m left wondering—was the LH test ever performed? Was it lost? Or was I just lied to? Either way, ACMH’s lab is either incompetent or dishonest. Had they admitted the missing test during my first call, I could have had it redone the same day elsewhere. Instead, I was misled, my provider was left without crucial results, and my time was completely wasted. I sincerely hope their billing department is more competent than their lab because at this point, I wouldn’t be surprised if I get charged for a test that apparently wasn’t even done. If that happens, rest assured, I will be fighting the charge. If you need accurate, reliable, and timely lab results, I highly recommend going anywhere but ACMH. UPDATE: THEY NEVER RAN THE TEST! After writing this review, I finally heard back from their lab. It turns out that they never actually ran the LH test at all. And to make matters worse? They can’t run it now because they only keep blood samples for two days. Had they been honest during my first call, this could have been fixed immediately. Instead, they rushed to get me off the phone and cost me valuable time. I have repeatedly requested that the cost of all of these tests be removed from my account, as their incompetence has now directly impacted my IVF treatment—a process I have already spent thousands of dollars on. The fact that a simple test was mishandled this badly is completely unacceptable. I FLAT OUT REFUSE TO GIVE THIS SAD EXCUSE OF A HEALTH SYSTEM ANY OF MY MONEY. If you value your health, your time, and your money, do not trust ACMH with your lab work. Their lack of accountability and blatant disregard for patient care is astonishing. I will never return.