800-784-1361
Nice place, very modern facilities and very well maintained. The bad thing about this hospital is that I came to him for help with anxiety and the mental health unit is not very professional.
About Bayhealth Family Medicine
Located in Dover, Delaware, Bayhealth Family Medicine provides primary care and behavioral health services for individuals of all age groups. Clients struggling with addiction can receive substance abuse counseling and treatment. Services can be paid for through Medicaid and Medicare.
Substance Abuse Treatment From Licensed Professionals
A licensed counselor will work with you to address the issues causing your addiction. Treatment approaches to help you heal include dialectical (DBT) and cognitive behavioral therapy (CBT).
Both approaches are designed to help you develop coping skills and change negative thoughts that hinder your recovery. The facility provides family counseling and individual counseling.
Family counseling can help your family learn how to support you as you recover from addiction and heal any issues that may have been caused by your substance use. The team at Bayhealth Family Medicine can also coordinate other support services and emotional health resources as needed.
Healing Addiction Through Nature
Dover isn’t far from various nature attractions that can be good stress relief as you work through your addiction recovery. Some great places outdoors where you can spend time relaxing and reflecting include Silver Lake Park and Pickering Beach.
Multiple Primary Care Services For Healing
The facility offers various primary care services that can heal existing medical conditions and support your overall recovery from addiction. Clients can receive routine checkups, as well as treatment for chronic conditions and acute illnesses. Bayhealth Family Medicine also provides specialized medical care for adolescents and geriatric patients.
Facility Overview
316 Number of Available Beds
Latest Reviews
This is long but please stick with me. If I could give negative stars I would. I came in with my 4 year old daughter in May. She fell at home off a stool, hit her head, and had witnessed loss of consciousness. Upon arriving to the ER they “triaged” her if you can even call it that. All they did was take her SPO2, pulse (off the SPO2), BP, and temp and asked what brought us in. Knowing she had a witnessed LOC, there was no neuro check or even checking pupils to make sure they were reactive, did not feel her head for the bump, just took vitals and told us to go back to the waiting room. We sat in the waiting room for 2 hours without being seen at all before I went to the desk to ask how long before she was taken back. We were told she was in the next “fast track” group so it would only be a few minutes. The called back 2 more “fast track groups” and did not call my daughter back, at this point it was another hour. The entire time we were in the ER, I was the one doing her neuro checks and making sure her pupils were reactive. After the second group got called up without her name being called I went back up to the desk to ask what was going on. They then told be that because of her age she would need a private room and it would be a little longer and “if I noticed a change in her I could always bring her up”. At this point I’m fed up and let them know I also work in healthcare and have worked in level one trauma centers and have never seen a patient with witnessed LOC being left in a sitting waiting room unseen by a doctor for hours and it was unacceptable for me to be the one doing her neuro checks all night. I asked what we needed to do to leave since I was handling her care anyway and they said just turn back in the hospital bracelet, which we did. I called and emailed everyone I could the next day to let them know how unsafe and unprofessional the trip was and even spoke with the ER director who “thanks me for my feed back”. Fast forward a few months and I get a bill from them for $439.87 so I called patient advocacy to see why I received a bill when they did nothing for my child and was told it would be taken care of. I got another bill for the same amount a few weeks later and called patient advocacy back asking why the bill was not handled. The man let me know he would speak with the ER director and get back to me. When he called me back he stated the ER director would not speak with me anymore and when I explained what was done he said “I’m not a medical professional but the chart says more than that”. I attempted to contact patient record but they refused to give me by daughters charts since they needed permission to release them, I’m not sure who they would need permission from since I am her mother but it was another lie told by this hospital. I was able to get on my chart, which does not give all the information, and I could already spot lies in her chart. I attempted to email multiple people including the president and CEO of the hospital but no one is willing to talk to me about this hospital committing fraud. Even if you have to drive an hour or more go some where else! This hospital lies, commits fraud, and does not care about its patients or their safety.
Edit to respond to Bayhealth:
Your “appropriate leadership” has already refused to speak to me. I have NEVER had any director refuse to speak to a patient nor their family. I have also never heard of a facility not giving a patient their medical chart. The inability to take accountability for wrong doing is unacceptable and then to send a bill on top of that for doing nothing is in inexcusable.
Response from the owner1 week ago
Hello Shannon, Bayhealth is committed to providing high quality care to all patients. We take reviews like yours very seriously. We have shared your comments with the appropriate leaders, who will look into this matter. We appreciate you sharing your view.
I was recently seen in the ER at Bayhealth Medical Center in Dover, Delaware, and my experience was unacceptable. I only went to the ER because none of the urgent care centers in the area accepted my insurance. I arrived at exactly 3pm when i got there it wasn't that busy at all. And they put me on the fast track to be seen sooner. Sooner came around at 9:45pm after me sitting in serve pain and discomfort. I have a history of Rheumatoid Arthritis and Posterior Scleritis in both eyes, so when I feel a flare-up coming on, I know my body and I take it seriously.
When I arrived, I was experiencing a severe sore throat, body aches, chills, cough, and major eye pain consistent with past flare-ups due to my immune system be attack. I only went to the ER due to the fact that i know that there was a infection trying to manifest quickly. So i went to be pro active and get the medical attention that i required. I live in Georgia and was only here visiting. On top of this, my blood pressure was 197/117 — which is extremely high for me, especially considering I have no history of high blood pressure. Clearly, I was in significant pain and discomfort, and my immune system was under attack due to whatever infection that was manifesting. Still don't know if I have Covid, flu, RSV why because no testing was ever done.
Despite these alarming symptoms, I waited over 7 hours and was never given any labs, imaging, or even basic testing for flu or infection. The only “treatment” I received was ibuprofen. For an ER visit, and especially given my medical history and dangerously high blood pressure, this lack of thorough care was negligent.
To make matters worse, the attending physician was rude, dismissive, and condescending. I left feeling disregarded, uncared for, and deeply disappointed.
What makes this even harder for me is that I worked at Bayhealth for 20 years as a unit clerk and CNA on IMC many many years ago. So I know what quality care looks like, and sadly, the level of compassion and professionalism has declined significantly. Patients deserve better.
I truly hope Bayhealth leadership takes this seriously. Patients go to the ER in moments of need — not to wait for hours and then be dismissed without proper evaluation. This visit truly makes me very sad. Especially after working here for so many years, the compassion just isn't there any more. As someone who still works in the medical field. I have to be my own advocate for myself. Because this non treatment was dangerous on so many levels. I could have had Covid no treatment, I could have had pneumonia, no treatment, could have had the flu no treatment, could have had RV no treatment. This is bad very bad. Come on Bayhealth yall are better than this. I could have possibly lost what vision I have left due to lack of care. Yall please do better. I know yall are over worked, under staffed ect..... but take your Oak serious. I thank God that I now have the best health care team back in Georgia. Because this is sad. I will never return to this hospital ever again for medical treatment. I'll take the drive to Christina Care before I step foot again in this place. Please do better for the patient's
Response from the owner1 week ago
Thank you for your feedback. We welcome the opportunity to discuss your concerns. If you have not already spoken to a member of our Patient Advocacy team, you can reach a team member by calling (302) 744-7085 for the Kent Campus or (302) 744-5126 for the Sussex Campus
Lack of communication.
Response from the owner1 week ago
Hi Sharon, we are sorry you believe your care team did not meet expectations with respect to communication. Reviews like yours help us learn how we can do better at giving our patients a meaningful experience when they come to us for care. We shared your comments with our leaders. Thank you. 
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
6.1 / 10
Gallery
Accepted Insurance
Other Forms of Payment
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Inpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Intensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
Aftercare Support
Clients receiving services in a rehab aftercare program have typically completed detox or an inpatient treatment program. Aftercare programs provide customized, wraparound care to support recovery as a life-long process. Case managers, the recovery care team, and the client work together to identify and access services the client needs in order to support sustained sobriety.
Sober Living Homes
There are many benefits that come with choosing a sober living home in Delaware. Also referred to as a halfway house, this form of transitional housing offers accountability, structure, 12-step programs, and sober fellowship. Residents have the opportunity to develop positive friendships that encourage them to abstain from substances. These relationships provide crucial support when individuals have completed inpatient rehab treatment and are preparing to return to normal day-to-day living.
Partial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
24-Hour Clinical Care
Round-the-clock medical care is provided during medically supervised detox. This 24-hour clinical care in Delaware serves three main purposes. First, medical staff provide treatment to curb the effects of withdrawal, which range from uncomfortable to life-threatening. Second, the detox process minimizes substance dependence by clearing the body of addictive substances. Third, this supervised process prepares the individual for further rehab treatment.
Medically Assisted Detox
Since quitting your drug of choice cold turkey can be uncomfortable (and even dangerous), a medically assisted detox is typically suggested. It takes place in an inpatient setting, where clinical staff can monitor your vitals, provide medications if necessary, and keep you as safe and comfortable as possible throughout the process.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Recovery is possible for those who complete drug rehab in Delaware. These programs specialize in providing an environment that encourages sobriety and a professional staff that provides the tools to overcome addiction. Participants receive a customized treatment plan tailored to their needs.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Delaware families focus on creating a supportive network for the individual in recovery during family therapy. Therapists work with your family to identify dysfunctional patterns and develop healthier ways of interacting. This can significantly improve the overall treatment outcome.
Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.
Staff & Accreditations
Staff
Terence M. Murphy, MHSA, FACHE
President & Chief Executive Officer
Lindsay Rhodenbaugh, MDiv, DMin
Senior Vice President & Chief Development Officer
Gary Siegelman, MD, CPE
Senior Vice President & Chief Medical Officer
Darlene Stone, MBA, CHHR, SHRM-SCP
Senior Vice President & Chief Human Resources Officer
Michael J. Tretina, CPA, MBA, FHFMA, FACHE
Senior Vice President & Chief Financial Officer
John Van Gorp, MA, MBA, CPA
Senior Vice President & Chief Strategy Officer
Rosemary Wurster, DNP, RN, MPH, NEA-BC, CEN
Senior Vice President, Patient Care Services & Chief Nurse Executive
Michael Ashton, MPH, FACHE
Vice President, Operations & Administrator
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Contact Information
1074 S. State St.
Dover, DE 19901
Get Help Now - 302-947-5456
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Fact checked and written by:
Eric Owens
Edited by:
Peter Lee, PhD
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