Burrell Behavioral Health Center is the worst place I ever have visited, the facilities are horrible, the waiting times are overwhelming, I have waited for hours for absolutely nothing because they don't do their work. They don't treat their clients very well. The medical st ...
About Burrell Behavioral Health
Burrell Behavioral Health provides behavioral health services for clients of all ages at locations across Missouri. Their Springfield location is considered their main campus. It’s made up of two buildings with outpatient programs. Building A has psychiatry treatment, primary care, and pharmaceutical services. In Building B, they offer individual and group counseling, eating disorder services, and specialized autism treatment. They accept private insurance, self payment, Medicare and Medicaid.
I like that this facility provides counseling in a collaborative environment, so you can participate in more than one line of treatment if you need to. For example, you might seek therapy for addiction treatment and psychiatric services for a co-occurring mental health condition like anxiety. Their team is multidisciplinary and trained in covering all aspects of care. Here, they use several evidence based practices including trauma focused therapy, eye movement desensitization and reprocessing and dialectical behavioral therapy.
Your care team will work with you to understand and assess your condition. Then, they’ll create a custom treatment plan to meet your needs. In addition to counseling, they also offer coaching calls and life skills training to help you create a foundation for long term recovery.
Latest Reviews
I am so disappointed in so many areas of Burrell. We went to the intake visit that took nearly three hours. We were told that we would get a call for our scheduled visit with the psychiatrist within two business days. After a week passed, we finally were able to get a hold of someone that let us know that we were never scheduled!! We were then told that we could go to the walk in clinic to schedule a visit with the psychiatrist. The earliest date was July 7! FOUR months away is NOT ok when somebody could be dead before getting an appointment! After being told that the walk in clinic was the only way to see a doctor we went. The first time we were told that we could not be seen that day because there were so many people waiting to be seen. So we left and came back another day. The people working behind the counter were not helpful at all during our second visit. My son gave a urine sample , and we sat for a few hours only to be told that he had to take the urine sample again because they lost his sample! How is this even possible??? So he gave another sample and we sat there for another hour. He then went outside to our car to wait while I waited inside. When his name was called , a worker came out and started looking outside for him. I told her that he was coming. She said that since he went outside the view of the cameras , he would have to take yet another sample! First, it would have been nice to know that information. Second, why does it matter? He ALREADY took the sample! Third, he was not being mandatory drug tested. It was his own voluntary actions that he was at the clinic in the first place! With all this that happened, he got frustrated and left! So once again, this establishment failed somebody that needed help! I am so deeply frustrated and upset that a supposedly top mental health facility is so incapable of getting help for patients in a timely, professional manor! Not calling back for appointment times, getting lost in the system, extremely long waiting times, unkind help, lossOf samples, rudeness , and senseless acts that make getting help too hard are why I am leaving this review! Absolutely unacceptable! Do BETTER!!!
Response from the owner2 months ago
Hi Jacquelynn, Thank you for taking the time to leave us feedback. We take all feedback seriously and would like to better understand your experience and determine how we can improve. Please get in touch with our Client Experience Team at (417) 761-5078 or clientexperience@burrellcenter.com.
This place is a joke I have been seeing the same person for almost 2 years, not even a psychiatrist but a practitioner. Today she asked me if this was the second time she has seen me omfg are you serious. I went in for adhd meds after a year wait on testing recommend by her even though all the testing she chose to not give me a dam thing. Decided she wanted to address my alcohol usage that I've asked help with for a year. Now I left with nothing. And a lot of waisted time and money.
I have called them 3 times about medication and I have never received a call back. I wish there were another place to go.
Response from the owner2 months ago
Hi Sherry, we are genuinely sorry to hear that this has been your experience. We encourage you to email clientexperience@burrellcenter.com with details about your experience so we can get this sorted out for you. 
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6.8 / 10
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Accepted Insurance
Home State Health Plan
CoxHealth
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Inpatient Burrell has two residential treatment programs for children and adolescents. Both provide much more than conventional treatment, they immerse young people in ground-breaking activity based therapies offered in a natural home and school setting. By coordinating unique therapeutic programs and the normalcy of a home and school environment, they are able to help young people develop trust, build self-esteem and become receptive to the intensive psychiatric treatment they receive. Burrell’s Bramblewood Facility serves children 8 to 13 years old and their Milano Facility services youth 13 to 18 years of age. These are youth who have serious emotional and psychological illnesses. The average length of stay is generally three to nine months.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Drug rehab in Missouri usually involves several phases: detox, rehab, and aftercare. The rehab phase may include a combination of inpatient and outpatient treatments, as the individual moves through a continuum of care on their recovery journey.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.
EMDR is a therapeutic modality originally developed to help process trauma. In an EMDR session, a patient is prompted to undergo eye movements that mimic those of REM sleep. This is accomplished by watching a therapist's finger move back and forth across, or following a bar of light. The goal is repetitive sets of eye movements that help the brain reprocess memory, which can significantly reduce the intensity of remembered traumatic incidents. Associated memories can heal simultaneously, leaving patients significantly calmer, more stable, and more emotionally relaxed.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.
Staff & Accreditations
Staff
C.J. Davis
CEO
Jennifer Gagnon
CFO
Dr. Garima Singh
Chief Medical Officer
Tom Weber
Chief Administrative Officer
Stacey Hudson
Chief Human Resources Officer
Dee King
Chief of Staff
Accreditations
The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.
CARF Accreditation: Yes
Contact Information
(417) 269-0300 
1300 Bradford Parkway
Springfield, MO 65804
Get Help Now - 417-289-8814
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Fact checked and written by:
Courtney Myers, MS
Edited by:
Peter Lee, PhD
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