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Cheyenne Center

10525 Eastex Freeway Houston, TX 77093
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The facilities at Cheyenne Center in Houston, TX 1

About Cheyenne Center

Cheyenne Center offers residential treatment for men and co-ed outpatient treatment services.

The Residential Program at Cheyenne Center is for males who need a high level of support and structure to get sober. This program generally lasts for 30 days and promotes physical, emotional, and spiritual recovery. Individual therapy, group therapy, and family therapy are included. Medications can be administered if needed. Good nutrition and exercise are encouraged.

Cheyenne Center offers sentencing alternatives for individuals facing incarceration for drug and alcohol offenses through their partnership with the Texas Department of Criminal Justice. This program is generally for 90 days and involves staff communicating with judges, attorneys, and probation and parole officers throughout treatment.

The Outpatient Program at Cheyenne Center is for those who are capable of returning home in the evening while receiving treatment. This program offers psychoeducational groups, process groups, family groups, individual counseling sessions, HIV education and testing, tobacco awareness classes, domestic violence education, and family education on drugs, alcohol, and the recovery process. The outpatient program is generally for six to nine months.

Individual therapy creates the space to explore the psychological challenges associated with addiction. With the help of a professional, individuals are given the space and direction to talk about and process their emotions. Often this includes unresolved trauma, anger, depression, anxiety, and the need for more control or autonomy in life.

Group therapy involves treatment through the process of connecting in a group setting to discuss and work through mental, emotional, and physical issues. There are a number of different group therapy modalities, including support groups, experiential therapy, psychoeducation, and more.

Facility Overview

Bed icon 120
Number of Available Beds
Calendar icon 61 - 90
Avg Length of Stay in Days

Latest Reviews

Ozzy Soto
4 weeks ago on Google
1
Staff are trash counselors are alright whole place smells like mold tho
Jesus Perales
1 month ago on Google
1
This place not a good place for rehab I was there some staff I got the upmost respect for like both Ms.sheperds,mr.harris,ms.myles and all kitchen staff but there are a couple of counselors that need to be let go ms.Griffith and Ms.holder they belittle you and make you feel like scum of the earth and as counselors they should hold them selves with higher standards. I hope this reaches someone who will look into this. Everyone going there it is what you make it. And not that bad if you slide in and slide out. Go home. All forward and no reverse.
Jennifer Maldonado
1 month ago on Google
1
These ladies here are the rudest group of women from all front desk they lack respect and treat you horribly I wasn’t even a patient here and the lack of respect is amazing! I’ve always said if you don’t like your job you should quit and these ladies should all DEFINITELY QUIT! It shows lack of training . Respect goes along way and they hold NONE! Their management I’m sure leads this path of lack of respect . It’s ridiculous how they speak and treat people from phone encounters to in person. Then if they find out your loved one the make it worse or harder for them. They are horrible people and definitely should all BE REPLACED! The case managers horrible! They definitely don’t take their job’s seriously. They pick and choose who they want to help who they are nice to. If they want your attention (man) they are so sweet and honeys ect but if your a woman don’t expect any respect or to even be treated properly.
Response from the owner1 week ago
Ms. Maldonado,
I am terriblly distrurbed that you were treated with such disrespect at Cheyenne Center. We do a lot of staff training and our number one focus is on respect and positive communication skills. This is unacceptable and I will be looking into this immediately. Thank you for sharing this information with me.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.2 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Addiction Treatments

Levels of Care

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

sober-living iconSober Living Homes

Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

aftercare iconAftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

heart-hands iconIntervention Services

A drug intervention in Texas may be necessary if your loved one is in denial about a substance use disorder. You can partner with intervention services to plan and execute an effective intervention that educates your loved one about addiction and encourages them to get the treatment they need. Many rehab centers offer intervention specialists who can facilitate the intervention and help with a seamless transition to inpatient rehab for treatment.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting

Staff & Accreditations

Staff

Catherine Santos

CEO

Latascha Newton

Chief Compliance Officer

Cathy Santos Santos

COO

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Texas

Contact Information

Building icon

10525 Eastex Freeway
Houston TX, 77093

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Quentin Blount

Rehab in Cities Near Houston

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Reviews of Cheyenne Center

2.08/5 (103 reviews)
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Reviews

1

bunch of hateful black bullets as staff threatened to have my wife thrown in jail by lying to her judge since she reported abuse to her family Pam Griffin is a racist pig a bully a cheat and a liar and should be investigated for fraud wonder if they get kickbacks for putt ... Read More

Reviewed on 1/26/2019
1

One of the worst experiences of my life and I have already been through hell. Half or more of the staff prided themselves on being hateful. They would yell at me for nothing when I was very politely and I am legally mentally disabled.I was basically told that I was faking my ... Read More

Reviewed on 7/16/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.1 (101 reviews)
Ozzy Soto
4 weeks ago
1

Staff are trash counselors are alright whole place smells like mold tho

Jesus Perales
1 month ago
1

This place not a good place for rehab I was there some staff I got the upmost respect for like both Ms.sheperds,mr.harris,ms.myles and all kitchen staff but there are a couple of counselors that need to be let go ms.Griffith and Ms.holder they belittle you and make you feel like scum of the earth and as counselors they should hold them selves with higher standards. I hope this reaches someone who will look into this. Everyone going there it is what you make it. And not that bad if you slide in and slide out. Go home. All forward and no reverse.

Jennifer Maldonado
1 month ago
1

These ladies here are the rudest group of women from all front desk they lack respect and treat you horribly I wasn’t even a patient here and the lack of respect is amazing! I’ve always said if you don’t like your job you should quit and these ladies should all DEFINITELY QUIT! It shows lack of training . Respect goes along way and they hold NONE! Their management I’m sure leads this path of lack of respect . It’s ridiculous how they speak and treat people from phone encounters to in person. Then if they find out your loved one the make it worse or harder for them. They are horrible people and definitely should all BE REPLACED! The case managers horrible! They definitely don’t take their job’s seriously. They pick and choose who they want to help who they are nice to. If they want your attention (man) they are so sweet and honeys ect but if your a woman don’t expect any respect or to even be treated properly.

Response from the owner
Ms. Maldonado,
I am terriblly distrurbed that you were treated with such disrespect at Cheyenne Center. We do a lot of staff training and our number one focus is on respect and positive communication skills. This is unacceptable and I will be looking into this immediately. Thank you for sharing this information with me.
Teresa Hale
1 month ago
5

My cousin was promised job, help, new beginning , and 2 weeks in nothing?

Anansi Flaherty
1 month ago
3

Mannn....This is Anansi Flaherty and I was semi high profile.70% of those fine yet educated nubian queens had me feeling like Kadeem Hardison from a different world! I did notice a year ago upon release that, the disenchanted staff felt like they were doing everone involved a favor weeding out the weakminded coming out of TDC!🤔 Old school baldhead with glasses, was arguably the best counsler there I got blessed! Im currently living in a nice renthouse Drivers license, trophytruck and about to get this ankle monitor off my ankle........cold chilling in funkytown. Keenin from Keenin an Kel, drawing from all of my experiences 👍🏾 F,alse-E,vidence-A,pearingR,eal!! Thumbs up...DNA/ASM.......

Richard Cooke
2 months ago
1

I recently was released from the Cheyenne center and I want to say they are crooked and should be shut down! I was released July 3rd which was 5 days earlier than I was supposed to be released. When I Ms Johnson was doing my discharge paperwork I told her I wasn't supposed to be released until the 8th but she told me I was being released early due to the holiday so I said ok,I took it as a blessing. So first thing I did when I got out was report to my 3 quarter house I was going to. When I got here I told the owner of the 3 quarter house that they let me out early,I had all the paperwork including my certificate Ms Johnson gave that read the third of July. So he called parole and told them I was released early and in his care now. Parole had no idea I had been released and had to find out what was going on. So around this time I called my sister to let her know I was out and made it to my 3 quarter house,she told Ms Myles had called her and was very rude saying I need to call her immediately because I wasn't supposed to get out yet. So I told the owner of my 3 quarter house what happened and he called parole, parole told him I was fine and that the Cheyenne messed up and now they're trying to cover their ass.So a couple of days went by and the Man who runs my 3 quarter house tells me I had to go back up to the Cheyenne to sign some paperwork. So I go and when I get there Ms Johnson meets me in the lobby with a new copy of my discharge paperwork to sign. First thing she tells me is how come I left early knowing I wasn't supposed to,I replied that I told her I wasn't supposed to leave until the 8th but she said I was getting out early due to the 4th of July holiday,she then told me that she never said that and she wished they would of given me a 30 day extension. I told her why? For their mistake,she told me to shut up. So I just signed the paperwork and left,I wasn't going to argue with her, she knew she was wrong, clearly I have a certificate that her and Ms Myles signed showing the 3rd of July. I'm the client I do what I'm told, I hold no power over when I leave and they told I was discharging. So I just did what I was told. On my way out the door Ms Johnson said I hope you have more integrity at the place your at now. That says a lot about the type of people they are instead of just humbling themselves and admitting they made a mistake they choose to blame others. That's exactly the thing that their supposed to be teaching us not to do..GREAT JOB MS JOHNSON,HELL OF A COUNSELOR!!!! That place is a joke,I hope somebody shuts it down. It supposed to be a non profit,but they have vending machines in there that they stock up with donations from food banks,who's getting that money? I wonder... One more thing so they do random UA's and if you fail it can result in a 30 day extension or even a unsuccessful discharge. Well I've seen multiple people that I know we're not using drugs fail piss test. One guy faked a seizure just to go to the hospital so he could take another ua and prove his innocence which he passed. He was then punished for the first ua which was a false positive and for going to the hospital because they found out why he was trying to go. He was given a 30 day extension. They don't follow any protocols in the Ua room,they don't even wear gloves. It's a business and they have made that very clear multiple times, supervisors have stated that we are worth $100 a day to them and they don't care if we walk out that door because there is gonna be someone to fill that bed the next day we will have a blue warrant. They actually encourage people to walk out, taunting them saying they wish they would. I know it's punishment and part of the process of parole but I just feel like there's no recovery going on there. Thank you and I'll be praying for all the guys still there.

Kenny Brown
2 months ago
1

So I was recently a client there at Cheyenne center and do not recommend anyone going there the staff are rude and disrespectful to clients and our families. And to top this off I was working with a staffing company and in the morning when I left for work they give 1 sack lunch for breakfast and lunch well on several occasions the food I received was not eatable the donated food was full of mold this place should have the health inspector pop up and do an inspection on the kitchen I would have posted pics but not allowed to have a cell phone and they also stress that me need to have a good family support system but can only use the phone 1 time a week for 5mins so the only time we can use the phones is Saturday and Sunday at like 830am so they don't make it easy so stay away from Cheyenne center if all possible and it needs to be shut down

Response from the owner
Mr. Brown,
I am sorry to hear you had such an unpleasant experience at Cheyenne Center. Respect for the clients and fellow employees is our number one goal in staff training.
I am sorry that you did not like our food. Our food and our kitchen are inspected by the health department as well as various other agencies since we have state and federal contracts. However, that is not the feedback that we typically receive about our food. Most clients are very pleased with their meals. We receive feedback continually about how good the food is.
We have a phone room that is specifically to allow our clients at least one phone call each week. We have an average of 250 men at our facility and due to our daily schedule, given to us by the Texas Department of Criminal Justice, it is difficult to give more phone time. However, if a client has a special need to discuss with a family member, the counselors will allow a phone call from the counselor's office.
I wish you the best.
Ricardo Esparza jr
3 months ago
4

I'm looking for assistance please reply back to me I discharged from pa oke but still deal with addiction to drugs needs a place to stay asap thank u

Response from the owner
Please call us and ask to speak to Mrs. Harris. Thank you!
Jon Greco
5 months ago
5

Response from the owner
Thanks Jon for letting us help you! A bright future lies ahead!
Maximo Rodriguez
6 months ago
1

It is impossible to get a word in with staff members. My friend is a patient there at the moment and I was trying to relay some pertinent court information to him, staff repeatedly hung up on me or stated it was a hippa violation to give out patients counselors name. Needless to say he missed his court date.

Lois Kolo
6 months ago
1

If you have an alternative, take it This place is horrible. Their driver dropped J off at a doctor's appointment and never returned. They reported him as having walked away. Trust me, he had brand new $75 shoes and money at the center. If he had not intended to go back, he would have worn those shoes and taken the money. He was left on the street with no money and no phone. He finally found a nice lady at a convenient store to be able to make a call. They refused to return any. of his belongings, saying he didn't have anything there. It was over $500 worth of clothes, shoes, personal hygiene, laundry sheets all new or practically new. If there was a negative star, I would give it. I would love to take them to small claims court. They asked me for a list of his belongings. They made one when he checked in!!!

Esteban Felix
7 months ago
4

I have waited several months to provide this review. I attended the Cheyenne center from late July to September. Initially, I struggled with the phone policy and overall rules, expecting a seamless transition after prison. However, as time passed, I realized the importance of the program and felt truly blessed. The staff, although firm, ensured our safety and smooth operations. Specifically, Mr. T's computer program was invaluable, and I appreciate the efforts of Mrs. P and the kitchen crew. I am grateful for the Cheyenne center, as it provides an ideal environment for reintegration into society. While there are areas for improvement, overall, it is a well-structured program.

Response from the owner
Thank you, Esteban, for your kind words. We strive to improve in areas all throughout the facility. We are delighted in your progress and wish you a wonderful future!
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