Dallas Behavioral Healthcare Hospital

800 Kirnwood Dr Desoto, TX 75115

About Dallas Behavioral Healthcare Hospital

Dallas Behavioral Healthcare Hospital is located in Desoto, Texas. It provides comprehensive care to adolescents, adults, and the elderly who are living with mental health struggles, drug addictions, and other issues impacting their health and well-being. Care is provided in both inpatient and outpatient settings and is dependent on the type of program you or your loved ones opt for.

Their Adult Services program provides a range of treatment options if you’re experiencing struggles such as mood disorders, struggles with substance use, self-harm, and other behavioral health concerns. The inpatient care program utilizes a holistic approach to care including art and music therapy, education services, and evidence-based practices.

Meanwhile, the children’s program and geriatric services program are designed to meet the unique needs of the populations they serve. Adolescents are supported in a positive environment through both inpatient and outpatient care, learning key skills for recovery. Seniors age 55 and older will also find specialized care to meet their unique needs.

Latest Reviews

Bernice Biggins

3 months ago on Google

This hospital employees are very slow and it takes hours !!!

Response from the owner3 months ago

Bernice, we re sorry to hear about your experience. Your feedback is important, and we re committed to improving our services. We understand the frustration of long wait times and are actively working to enhance our efficiency. Thank you for sharing your thoughts with us.

Shaylyn Gregory

3 months ago on Google

Please PLEASE do yourself a favor and stay away from this awful place. They made it a jail EVEN for my family who just wanted a simple outpatient evaluation. They are disgusting and rude and lock mom and dads keys and phones up during an EVALUATION. Sorry Medicaid patients don t understand you have access to better care . But you need to know that you can because cook children s is ALWAYS an option. Trust me on this on. Don t go there because I m cool, calm and collected and last night I almost wasn t. This place is DISGUSTING (aside from the two ladies at front who were wonderful)SAVE YOUR TIME, do your research and don t go around these uneducated and unprofessional JOKES!The doctor was only going to be speaking over the phone. Not okay with me to just be speaking to some half ass African nurses who barely spoke English. Sorry. Don t care where you re from as long as you speak our language and are respectful

Response from the owner3 months ago

Shaylyn, we genuinely regret your experience and appreciate your feedback. We strive for a supportive environment and are sorry to hear we fell short. Your concerns about communication and care are important, and we ll address them with our team to improve our services. Thank you for sharing your thoughts.

Kenoah Pgn

4 months ago on Google

Its horrible place!

Response from the owner3 months ago

I apologize you did not have a pleasant experience. Our goal is to make sure our patients and families leave here with the best treatment plans built specifically for them. We know we aren't able to please each and every one, however we strive to make sure our patient's best interest is our first priority.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

7.4 / 10

Gallery

The facilities at Dallas Behavioral Healthcare Hospital in Desoto, TX 1

The facilities at Dallas Behavioral Healthcare Hospital in Desoto, TX 2

The facilities at Dallas Behavioral Healthcare Hospital in Desoto, TX 3

The facilities at Dallas Behavioral Healthcare Hospital in Desoto, TX 4

The facilities at Dallas Behavioral Healthcare Hospital in Desoto, TX 5

Location

Accepted Insurance

Dallas Behavioral Healthcare Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Blue Cross Blue Shield

Managed Health Network (MHN)

WellCare

Cenpatico

First Care

HealthFirst

Scott & White Health Plan

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Inpatient

Inpatient rehab programs are geared toward clients in early recovery. They also provide intensive support for clients in crisis and those at an increased relapse risk. Clients receive housing and meals while in inpatient care, allowing them to focus solely on their recovery. Most programs prioritize addiction counseling but may draw on various psychotherapeutic modalities, including CBT, DBT, RBT, trauma therapy, and motivational interviewing. Life skills training and holistic therapies are also common in inpatient care.

Outpatient

After completing some form of inpatient care, many clients transition or step down to an outpatient rehab, while some choose to transition from detox directly into outpatient care. High-intensity outpatient programming, including partial hospitalization (PHP) and intensive outpatient (IOP) is widely available for clients in early recovery, those leaving detox, and those at an elevated relapse risk. Clients in outpatient care generally engage in robust addiction counseling and recovery education, and some also receive medication assisted treatment (MAT).

Intensive Outpatient

Intensive outpatient programs offer high-level care for clients as an increased risk of relapse, including those in early recovery, those with a strong history of relapse, and those experiencing a crisis. Intensive outpatient treatment typically requires clients to engage in nine to 20 hours of care weekly, with treatment modalities that combine psychotherapy and recovery education, and holistic therapies, such as acupuncture and animal therapy. Medication assisted treatment (MAT) is also common in alcohol and/or opioid recovery.

Partial Hospitalization Program

Commonly known as "day treatment," a partial hospitalization program (PHP) offers intensive addiction treatment while allowing you to return home each day. It can serve as an alternative to inpatient hospitalization or as a step-down option. Depending on your needs, PHP treatment typically averages 90 days with a weekly requirement of 6-8 hours a day. PHP treatment offers a variety of therapeutic interventions such as individual counseling, group therapy, and psychoeducation. Oftentimes PHP treatment can be fully covered by insurance.

Aftercare Support

Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Peer support is an important aspect of group therapy sessions for drug and alcohol addiction. As you and your peers share stories and encourage each other, it fosters a sense of community and belonging that helps you process your feelings and reduces the sense of isolation that is associated with addiction.

Individual therapy offers you a confidential space to address the complexities of your drug or alcohol addiction. Your therapist guides these personalized sessions to help develop self awareness and manage stress. This promotes sustained sobriety and overall well being.

The purpose of family therapy is to create a supportive and understanding family dynamic within the family unit. Therapists help individual members to identify and change harmful behavior patterns and improve communication. This provides a stable foundation for the family and their loved one's recovery.

Staff & Accreditations

Staff

Matthew Matusiak, DHSc, FRSPH(UK), MT(ASCP)

Chief Executive Officer

Muhammad Haqqani, MD, FAPA

Chief Medical Officer

Brittney Hicks, LMSW

Director of Clinical Services, Inpatient & Outpatient Services

Marlise Curlee, DNP, RN, CLNC

Chief Nursing Officer

Nabil Zaiour, MSA

Chief Financial Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

(972) 982-0900

Website

800 Kirnwood Dr
Desoto, TX 75115

Get Help Now - 214-390-3921

Reviews of Dallas Behavioral Healthcare Hospital

3/5 (100 reviews)

161

168

Google Reviews

3 (100 reviews)

Rafael Carrera

2 months ago

My loved one said, during the night no one checks up on you as the staff is asleep. When staff was asleep my loved one ended up sleeping w someone there. She was manic, out of control and this place couldn't keep her under control. This place doesn't understand they have to have someone on the floor standing or walking 24/7 making sure people are doing their jobs instead of sleeping. I ended up taking her to Hickory Trail where they manage to keep an eye on your loved one 24/7 and none of the staff sleeps at night. They have guards in the unit besides the staff doing rounds! Whatever you do don't come here! They take in mentally sick inmates from jail and the jail inmates try to interact w as many people so they get their phone numbers. Thats what happened the inmate went back to prison he started calling my loved one. You don't want to know what happens next! It was a nightmare. He knew where we lived and was threatening us. Anyways this place is not going to get your loved one feeling better. The inmates plus the staff sleeping at night is unacceptable! They should also keep the inmates from talking to the females! This place sucks! I'm attaching a photo of the inmate so you know who they allow in this facility. Im posting this so people know the experience I witnessed! Go to Hickory Trail instead.

Response from the ownerInvalid relative date format:

Rafael, we genuinely regret hearing about your loved one's experience. Your concerns about staff supervision and safety are taken seriously. We're committed to improving our services and appreciate your feedback. Thank you for sharing your thoughts, as they help us strive for better care and safety for our patients.

Tara Casillas

I agree with the other reviews people have left. This mental Heathcare place was a first-time experience for me with this type of facility, and it left me never wanting to deal with a place like this again. I wish I had read reviews before taking my daughter here, but I was panicked and rushed and very naive. When I was admitting her, the nurses told me she could be released the next day, or it can be 3 to 5 days. After admittance, it was suddenly standard of 7 to 10 days. This left me feeling tricked and like how everyone has the fear of these type of places, it made me worry they would try to trap her there indefinitely for the insurance money. I made myself sick with worry until they finally let her go on day 7. She had called me on Saturday begging to come home telling me how scary this place was and how the staff were mean and how people just yell all day. When I asked to have her released as it was voluntary, they told me they don't release on weekends as there is no doctor on staff at this HOSPITAL on weekends. The nurse said I would have to wait until Monday to do an AMA, and if I do that, she would call cps on us and was laughing while saying that. Come Monday I suddenly couldn't get ahold of anyone until the case manager called me that late afternoon and said she would be released the next day on Tuesday, day 7. When I got my daughter back, she seemed traumatized and said she will never harm herself again to avoid going back. I guess they scared her straight which is the only good thing that came out of this experience. The emotional distress this place left me took 2 weeks for my body to recover from. Wouldn't be surprised if I got an ulcer.

Tara, I’m truly sorry to hear about your experience. Your concerns about communication and care are valid, and we take them seriously. We appreciate your feedback as it helps us improve our services. We hope for better experiences for you and your daughter in the future.

Adriana Guzman

DO NOT GO TO THIS PLACE! They wanted to admit my daughter after giving her a MD consult via zoom. The consult lasted approximately 30 seconds to a minute. She never received a proper evaluation, never saw an actual physician nor physiatrist. Alike the other reviews here, they threatened to call CPS and were very aggressive trying to convince me to leave her there. The staff was very unprofessional talking very low about their other patients. They are ghetto, have no professionalism. They let patients wander the hallways giving you a very scary experience. This is not a place for children. They do not separate children from adults. They are very rude, dirty and unprofessional. They make determinations to admit based on a one-minute consult via zoom. Then they reported me to CPS for medical neglect. YOU HAVE THE RIGHT TO A SECOND OPINION. DO NOT LET THEM INTIMIDATE YOU. I will also be filing complaints against them.

Adriana, we’re truly sorry to hear about your experience. Your feedback is important to us, and we take these concerns seriously. We strive to provide quality care and professionalism. We appreciate you bringing this to our attention and will address it with our team to improve our services. Please understand that our protocol is to advise CPS, not to create any threats to families. If this process was not followed, I apologize and will use your concern to educate staff.

Aliana Russ

3 months ago

They could do better on the food because who would want to eat something so horrible that can give people a eating disorder. The works are rude some of them don't even know what there doing. I been here twice nothing gets better

Aliana, we appreciate your feedback and are genuinely sorry to hear about your experiences. Your concerns regarding the food quality and service are important to us. We’re committed to improving and will share your thoughts with our team to make necessary changes. Thank you for your honest input.

Shirley Massey

Please avoid taking your child to this place. Instead of filling out forms for an assessment, they have you sign intake forms. This is how they get your consent to admit your child. If you disagree, they will threaten that CPS will be called. In our case, they were called. It is impossible to speak with a supervisor or even the patient advocate. One person will say one thing, some else will say something totally different. Once you are there, you are not allowed to seek service elsewhere. They are holding kids hostage. Anyone who has had issues with this place should immediate file a complaint with Health and Human Services. I am personally seeking all avenues possible to file complaints.

Shirley, we’re truly sorry to hear about your experience. Your feedback is important, and we take concerns like yours seriously. We are committed to ensuring a positive and transparent environment, and we will address this internally to improve our services. Thank you for bringing this to our attention.

Tierra Evans

If I’m being honest, this is the most horrible mental hospital I’ve ever been to when I was admitted, I was 13 and I turned 14 in the facility. The staff told me it was my fault that I was there and completely downed me and made me feel worse than I already felt My fellow peers made me feel better than the actual staff I cried every night until I was released so if you’re young or have a young child do NOT take them to this mental hospital The staff genuinely doesn’t care!!!!!!!!!

Tierra, I’m truly sorry to hear about your experience. We strive to create a supportive environment, and it’s clear we fell short in your case. Your feedback is invaluable, and we will address these concerns with our team to improve our services and care for all patients. Thank you for sharing.

G Garza

Teck ""Quad Tavis " was one of the few to help my little brother going through a hard time going through it with his mom leaving this earth 🌍.Teck Q. Tavis was there like a father or Big brother to My little brother I love that stuff shared was cool to keep my brother mind straight and not lose it .,cuz my brother hard of understanding but for that Q. Tavis to keep my brother mind going was very hard thanks alot for ur help bro many blessings to y'all hard worker at ""Dallas Behavioral Health Care Hospital

G, thank you for your heartfelt review! We're so glad to hear that Teck Q. Tavis made such a positive impact on your brother during a tough time. Our team is dedicated to providing support, and it’s wonderful to know that we’ve helped. Wishing you and your family all the best!

Please PLEASE do yourself a favor and stay away from this awful place. They made it a jail EVEN for my family who just wanted a simple outpatient evaluation. They are disgusting and rude and lock mom and dads keys and phones up during an EVALUATION. Sorry Medicaid patients don’t understand you have access to better care…. But you need to know that you can because cook children’s is ALWAYS an option. Trust me on this on. Don’t go there because I’m cool, calm and collected and last night… I almost wasn’t. This place is DISGUSTING (aside from the two ladies at front who were wonderful) SAVE YOUR TIME, do your research and don’t go around these uneducated and unprofessional JOKES! The doctor was only going to be speaking over the phone. Not okay with me to just be speaking to some half ass African nurses who barely spoke English. Sorry. Don’t care where you’re from as long as you speak our language and are respectful

Shaylyn, we genuinely regret your experience and appreciate your feedback. We strive for a supportive environment and are sorry to hear we fell short. Your concerns about communication and care are important, and we’ll address them with our team to improve our services. Thank you for sharing your thoughts.

4 months ago

Response from the owner4 months ago

Sharon Evans

The rudest person answers the phone. I was informed that my son ( 26) was being transferred to this location days ago and have not heard from them nor do I know how he is doing. I called to leave a message for him to call me so I can at least know he is okay but was met with short answers. Stating because of Hippa she can’t say if he’s there. Well obviously the intake hospital told me he was being sent there and my son gave permission for them to speak to me. This is why so many people don’t seek help for loved ones, they are met with rude people. This is why this location has such bad reviews. Maybe show some compassion for the families of those you claim to want to treat. Makes me feel like they are probably refusing to allow patients to use the phone to reach family. I know my son and he would not go this long without calling me. Something isn’t right.

Sharon, I’m truly sorry to hear about your experience. We strive to provide compassionate support, and it’s clear we missed the mark. Your feedback is vital in helping us improve. We appreciate you bringing this to our attention and will work to ensure better communication in the future.

Gina Lake

This facility really helped me with my mental health issues and I would highly recommend it to anyone else who is suffering from any type of mental health issues themselves. Thank you to all the staff at Dallas behavioral healthcare center !

Gina, thank you for your kind words! We're thrilled to hear that our facility made a positive impact on your mental health journey. Our dedicated team is here to support individuals every step of the way. Your recommendation means a lot to us!

Overall Experience

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Dallas Behavioral Healthcare Hospital

About Dallas Behavioral Healthcare Hospital

Latest Reviews

Rehab Score

Gallery

Location

Accepted Insurance

Other Forms of Payment

Addiction Treatments

Levels of Care

Inpatient

Outpatient

Intensive Outpatient

Partial Hospitalization Program

Aftercare Support

Treatments

Programs

Adult Program

Clinical Services

Staff & Accreditations

Staff

Matthew Matusiak, DHSc, FRSPH(UK), MT(ASCP)

Muhammad Haqqani, MD, FAPA

Brittney Hicks, LMSW

Marlise Curlee, DNP, RN, CLNC

Nabil Zaiour, MSA

Accreditations

Contact Information

Reviews of Dallas Behavioral Healthcare Hospital

Reviews

Google Reviews

Write a review for Dallas Behavioral Healthcare Hospital

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