Dallas Behavioral Healthcare Hospital

800 Kirnwood Dr Desoto, TX 75115

About Dallas Behavioral Healthcare Hospital

Their Adult Services program provides a range of treatment options if you’re experiencing struggles such as mood disorders, struggles with substance use, self-harm, and other behavioral health concerns. The inpatient care program utilizes a holistic approach to care including art and music therapy, education services, and evidence-based practices.

Meanwhile, the children’s program and geriatric services program are designed to meet the unique needs of the populations they serve. Adolescents are supported in a positive environment through both inpatient and outpatient care, learning key skills for recovery. Seniors age 55 and older will also find specialized care to meet their unique needs.

Latest Reviews

Lydia

1 week ago on Google

I have a family relative there now. Originally, he was only supposed to be there for 72 hours then they switched it to 120 hours and now they’re saying 7 to 10 days they are denying gym time court time hygiene time they were denied showers for a couple days. He is being forced to take medication that isn’t even on his medical chart and if he ask questions, they threaten him with having to stay longer, if he gives them a hard time, they up to medication without him, even speaking with the doctor and told him he has to sign a consent form however, if he didn’t sign the consent form that they would go to the court and say he needs to stay longer, he told them that felt like entrapment the nurse that was there said that she agreed, but there was nothing she could do. He either had to take it and sign the consent form or be in trouble for not taking it same with the medication’s that weren’t on his medical chart. There’s also people in his unit nurses that are using racial slurs against Hispanics and African-Americans. I’m trying to get him out, but I have no idea what to do because no one’s calling me back. No one wants to talk to him when he request to talk to the doctors the doctors come in with an attitude and don’t want to hear him out. I don’t want to know what the concern is. He still hasn’t been reached out by his patient advocate that he reached out. I haven’t heard anything back from anybody i’m seriously thinking about Lawyering up for him

Sarah Plunkett

1 week ago on Google

was here at the beginning of the year, such a horrible place and the staff was even worse . specially Felicia and jasmine in unit 8 around february, (i know they trade off on units but i truly hope they got fired) Jasmine would yell and scream and accused me of FAKING mental health issues like girl???? im in a mental health facility for a reason & you wanna sit there and scream? so unprofessional. & Miss Felicia? absolute demon woman. I was experiencing hypomania and it was hard for me to be quiet, but she made a comment about how i was a bigger girl and i retaliated obviously which escalated the situation and she threatened to FIGHT ME ? A MENTAL PATIENT . when she was supposedly a “tech” . it’s been months and i still have nightmares about this place . my piercing jewlery also went missing when i was discharged but that’s besides the point. cannot wait for this place to be shut down

manuel rosas

2 weeks ago on Google

Horrible place ! We were trying to contact a Family memeber and they would hang up on us or they wouldnt transfer our calls to him, my family member also said he would ask them for stuff and he would be ignore this is a plave that is suppose to help people not make them worse

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

6.6 / 10

Gallery

The facilities at Dallas Behavioral Healthcare Hospital in Desoto, TX 1

The facilities at Dallas Behavioral Healthcare Hospital in Desoto, TX 2

The facilities at Dallas Behavioral Healthcare Hospital in Desoto, TX 3

The facilities at Dallas Behavioral Healthcare Hospital in Desoto, TX 4

The facilities at Dallas Behavioral Healthcare Hospital in Desoto, TX 5

Accepted Insurance

Dallas Behavioral Healthcare Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Blue Cross Blue Shield

Managed Health Network (MHN)

WellCare

Cenpatico

First Care

HealthFirst

Scott & White Health Plan

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Inpatient

Inpatient rehab programs are geared toward clients in early recovery. They also provide intensive support for clients in crisis and those at an increased relapse risk. Clients receive housing and meals while in inpatient care, allowing them to focus solely on their recovery. Most programs prioritize addiction counseling but may draw on various psychotherapeutic modalities, including CBT, DBT, RBT, trauma therapy, and motivational interviewing. Life skills training and holistic therapies are also common in inpatient care.

Outpatient

After completing some form of inpatient care, many clients transition or step down to an outpatient rehab, while some choose to transition from detox directly into outpatient care. High-intensity outpatient programming, including partial hospitalization (PHP) and intensive outpatient (IOP) is widely available for clients in early recovery, those leaving detox, and those at an elevated relapse risk. Clients in outpatient care generally engage in robust addiction counseling and recovery education, and some also receive medication assisted treatment (MAT).

Intensive Outpatient

Intensive outpatient programs offer high-level care for clients as an increased risk of relapse, including those in early recovery, those with a strong history of relapse, and those experiencing a crisis. Intensive outpatient treatment typically requires clients to engage in nine to 20 hours of care weekly, with treatment modalities that combine psychotherapy and recovery education, and holistic therapies, such as acupuncture and animal therapy. Medication assisted treatment (MAT) is also common in alcohol and/or opioid recovery.

Partial Hospitalization Program

Commonly known as "day treatment," a partial hospitalization program (PHP) offers intensive addiction treatment while allowing you to return home each day. It can serve as an alternative to inpatient hospitalization or as a step-down option. Depending on your needs, PHP treatment typically averages 90 days with a weekly requirement of 6-8 hours a day. PHP treatment offers a variety of therapeutic interventions such as individual counseling, group therapy, and psychoeducation. Oftentimes PHP treatment can be fully covered by insurance.

Aftercare Support

Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Peer support is an important aspect of group therapy sessions for drug and alcohol addiction. As you and your peers share stories and encourage each other, it fosters a sense of community and belonging that helps you process your feelings and reduces the sense of isolation that is associated with addiction.

Individual therapy offers you a confidential space to address the complexities of your drug or alcohol addiction. Your therapist guides these personalized sessions to help develop self awareness and manage stress. This promotes sustained sobriety and overall well being.

The purpose of family therapy is to create a supportive and understanding family dynamic within the family unit. Therapists help individual members to identify and change harmful behavior patterns and improve communication. This provides a stable foundation for the family and their loved one's recovery.

Staff & Accreditations

Staff

Matthew Matusiak, DHSc, FRSPH(UK), MT(ASCP)

Chief Executive Officer

Muhammad Haqqani, MD, FAPA

Chief Medical Officer

Brittney Hicks, LMSW

Director of Clinical Services, Inpatient & Outpatient Services

Marlise Curlee, DNP, RN, CLNC

Chief Nursing Officer

Nabil Zaiour, MSA

Chief Financial Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

(972) 982-0900

Website

800 Kirnwood Dr
Desoto, TX 75115

Get Help Now - 214-390-3921

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Reviews of Dallas Behavioral Healthcare Hospital

2.9/5 (394 reviews)

167

190

Google Reviews

2.9 (394 reviews)

1 week ago

2 weeks ago

Jr Montero

I had an utterly deplorable experience with Dallas Behavioral Healthcare Hospital, and I strongly advise against bringing your loved ones here. My family member was subjected to blatant racism due to their limited English proficiency, with staff displaying dismissive and derogatory attitudes. To make matters worse, they were not provided meals, leaving them neglected and hungry during their stay. The hospital's policies also restricted our access, making it nearly impossible to visit or advocate for them. This place is a disgrace to healthcare inhumane, discriminatory, and neglectful. It should be shut down immediately. Do not trust this facility with your loved ones; they will be mistreated and you may be barred from seeing them. Choose anywhere else for care.

Karina Ramirez

Ignored, Disrespected, and Denied Care Because He Spoke Spanish !! I am extremely disappointed with the way my cousin’s father was treated at this hospital. He expressed that the staff were dismissive and even racist toward him. He was ignored when asking for help and said that when he was hungry, they refused to bring him food simply because he asked in Spanish. No patient should ever be treated with such disregard, especially in a medical setting where compassion and respect should be the standard. This kind of behavior is unacceptable and if this is how patients are being treated, then the staff responsible should be fired, and serious action should be taken against this hospital.

Jennifer Ramirez

If I could give this a 0 !! I would my sister in law father went in there for help but was being mistreated he was NOT GETTING FED! Everyone was being racist to him because he was speaking Spanish and telling him bad stuff !! Do not bring anyone here anymore !! Place should be shut down .. this is absurd

Veronica Gomez

WHERE IS THE NEGATIVE START! "My father was a patient here and the way he was treated was unacceptable. Staff repeatedly refused to let us talk to him on the phone, often lying by saying he wasn’t available when he actually was. They also treated him differently because of his race, which is completely unprofessional and discriminatory. Families deserve honesty and compassion, and patients deserve respect and dignity. This facility failed at both. I hope they take accountability and make real changes so others don’t go through what my dad .

Rosario Najera

Horrible they are horrible here don’t pay attention to patients and are rude to family members

fg gg

I went here when i was 8, and the way they treat the children their is horrible. i remember them DRAGGING a kid by his ankles very aggressively to his room. this place is abusive and was to me and others in there.

Tiffany Jeffrey

3 weeks ago

Horribly unethical facility…the only treatment they say they have for inpatient is medication treatment. If a child already has a drug & alcohol dependency why force more drug dependency? Then when I requested a transfer to another facility they discharged my child. I’ve already filed a grievance for the facility and I’m in process of filing a complain with the texas medical board against the doctor at the facility dr Muhammad Haqqani as well as the nursing staff. I would not recommend anyone going to Dallas behavioral health hospital.

Response from the owner

We’re truly sorry to hear about your experience, Tiffany. Your concerns are important to us, and we take them seriously. We're committed to providing quality care and will use your feedback to improve our services. Thank you for sharing your thoughts with us. If you would like to speak with someone concerning your experience, you can certainly reach out to our patient advocate directly at 972-982-0898.

Lost •Soul• Artist

The service and communication have been abysmal! I have personally requested my medical files at the front office on two occasions. The first request was made on April 22, 2025, and the second on July 12, 2025. I meticulously documented all the necessary information and details regarding my request, yet I have not received any response from this hospital for MONTHS! Throughout this period, I have made numerous phone calls, only to be redirected to the office that supposedly manages medical records, which has never answered the phone! Additionally, they have not replied to any of the voicemails I have left after each call. I even had the main office record my name and contact details to pass on to the medical records department. Recently, I visited in person for the second time, only to be informed that the director of that office was unavailable, and I was asked to provide my information once more, but still, I have not received any communication! No callbacks, voicemails, or emails! This situation is hindering my recruitment process for the military!

We sincerely apologize for your experience and understand your frustration. Timely access to medical records is crucial, and we are reviewing our processes to improve communication and response times. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the issue.

Katherine Urbanski

1 month ago

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