800-784-1361
Have been going there for over 10 years. Started seeing Dr Ferrell. He was amazing and helped with agoraphobia and ptsd. Did great for over 4 years. Sadly he retired and now I’m on my 5th nurse practitioner, because the staff is a revolving door. And can’t get meds Dr F ...
About Riverside Community Care Outpatient Center
With their commitment to promoting mental wellness and supporting the community, Riverside Community Care provides a wide range of evidence based programs and treatments including:
Family support and stabilization services provide outpatient support to families facing significant challenges. These services can include early childhood support, school programs, and developmental disability programs. Skilled clinicians work closely with families, offering practical assistance, parenting education, crisis intervention, and coordination of community resources to promote family stability and well being.
Riverside offers residential group homes that provide a safe and comfortable living environment for adults with developmental disabilities. Their homes are staffed by caring professionals who provide 24/7 support and assistance with daily living activities, fostering independence and personal growth.
Riverside’s outpatient services provide comprehensive treatment in comfortable and professional settings or in home. Treatment involves individualized therapeutic support to adults through helping clients develop coping skills, manage symptoms, and work towards sustainable recovery.
For patients facing both mental health and substance use challenges, Riverside Community Care offers dual diagnosis treatment. This integrated approach addresses the complex needs of individuals by providing comprehensive care that targets both conditions simultaneously.
Fact checked and written by:
Michelle Tavares, MSN, RN
Edited by:
Quentin Blount
Latest Reviews
Never have I ever experienced this level of unprofessionalism in a medical facility. Front desk is rude and unhelpful all they said is "the program director will call you" and had no way for me to contact the director myself. They won't schedule me for another psychiatrist because the first one I was paired with Nathalie Bailey refused to listen or work with me and did not refill the medication I've been on for years. She was also 15 minutes late, had none of the information I gave during intake and she needs to change the battery in her smoke detector all I hear is chirp every 30 seconds. NPs shouldn't be allowed to practice medicine only real doctors. Front desk is a joke, providers are a joke. I haven't gotten refills in months and I have no way of making another appointment. This is unacceptable and they should have their medical licenses taken away.
I've been with this company for years as a patient and they always mistreat their workers so they end up leaving. The amount of times they have forgotten to refill my medications and caused me to have super troublesome times is ridiculous. They have cancelled appointments on me too. I have moved work hours to make appointments only for them to get cancelled an hour or two before they were scheduled.
I get a new psychiatrist like every 6 months. They are an awful business and don't care about the patients. STAY AWAY.
Response from the owner1 month ago
Hi Jimmy, we’re sorry to hear about your experience with Riverside. Treating all individuals with respect is a core tenet of Riverside. We’re committed to providing timely and compassionate care, but it sounds like that wasn’t your experience. Riverside cares deeply about every person we serve as well as our entire team, and we're actively working to address the industry-wide challenge of clinician retention. If you would like to further discuss your time with Riverside, feel free to contact the Program Director at our Norwood Outpatient Center or our Quality Management Department at qmdept@riversidecc.org. They will work with you to evaluate your time with Riverside and look into the situation. Thank you again for your feedback.
Very unprofessional. The psychiatrist I was assigned to never changed my medication once during the time I was a patient there. I was 2 mins early to a zoom call and they berated me about not “being on time.” You can never get a hold of the receptionists here. You have to call multiple different times to either change or cancel appointments because they don’t follow through with moving the appointments around or canceling. I will be finding another provider.
Response from the owner1 month ago
Hi Kelsey, we’re sorry to hear about your experience with Riverside. Riverside strives to help people in a timely and compassionate manner, and it sounds like that wasn’t your experience. Our clinicians care about the individuals they serve and are committed to prescribing medication in your best interests. If you would like to further discuss your time with Riverside, please don’t hesitate to contact the Program Director at the Norwood Outpatient Center or our Quality Management team at qmdept@riversidecc.org. They will work with you to evaluate your time with Riverside and look into the situation. Thank you again for reaching out. 
Rehab Score
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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
6.7 / 10
Gallery
Accepted Insurance
Fallon Health
Health New England
Mass General Brigham Health Plan
WellSense
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Rehab aftercare programs offer customized, wraparound support for clients in the maintenance phase of recovery. Many clients enroll in drug rehab immediately after completing intensive inpatient or residential care. Services encompass outpatient treatment but often extend long beyond the completion of a formal recovery program and typically include a variety of medical, mental health, and social service programs. Peer coaching, relapse prevention, 12 step program induction, and related services are commonly available.
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
A partial hospitalization program (PHP), also known as day treatment, allows you to receive rehab-level care while living at home. PHP treatment requires a minimum of 20 hours of treatment each week for an average of 90 days. PHP treatment plans can vary depending on your needs but typically includes relapse prevention, medication management, and evidence-based therapies, such as cognitive-behavioral therapy (CBT), and dialectical behavior therapy (DBT). Most insurance providers fully or partially cover PHP treatment.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
In Massachusetts, substance abuse treatment programs can help to address addiction and, if relevant, any co-occurring mental health conditions. Programs include outpatient, inpatient, dual-diagnosis, and partial hospitalization. You'll receive therapies like cognitive behavioral therapy, or dialectical behavioral therapy, and sometimes complementary therapies like acupuncture and mindfulness-based therapy. By attending skills training and recovery groups you'll build a strong foundation for your recovery and strengthen your support network, increasing your chances of long-term recovery success.
Mental health services are essential during treatment for drug and alcohol addiction, whether you receive treatment in an inpatient or outpatient setting. While receiving inpatient care, you can expect to have round-the-clock access to mental health therapists and medical staff. Additionally, you will likely receive a number of different therapies and mental health options like individual and group counseling, addiction and relapse prevention education, and coping skills training.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Four principles are key to motivational interviewing in Massachusetts. First, the therapist offers empathy for the client's feelings and experiences. Second, they encourage the client to believe in themselves and their ability to change. Third, the therapist refrains from imposing their own viewpoints. Lastly, the therapist helps the client identify discrepancies in their circumstances and future goals.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Eye Movement Desensitization And ReprocessingResearch clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.
If you find it difficult to put thoughts and feelings into words, creative arts therapy in Massachusetts might be a good treatment method for you. Through art, music, and other expressive activities, this therapy allows you to explore and convey thoughts and emotions in a safe, creative space.
During experiential therapy, clients process their emotions and situations from the inside out. This is different than the outside in approach of talk therapies. Experiential methods include art, music, equine therapy, and drama, which allow creative expression and personal interaction.
Staff
Vicker V. DiGravio III
Chief Executive Officer
Patrick Chilcott
Chief Financial Officer
Joseph Shrand
Chief Medical Officer
Sharon Chevalier
Vice President of Human Resources
Contact Information
190 Lenox Street
Norwood, MA 02062
Get Help Now - 617-862-0388
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