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Endeavor Health Glenbrook Hospital

2100 Pfingsten Rd Glenview, IL 60026
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Glenbrook Hospital IL 60026

About Endeavor Health Glenbrook Hospital

Endeavor Health Glenbrook Hospital is located on Pfingsten Road in Glenview, Illinois. The hospital is a Level II Trauma and Primary Stroke Center. The hospital has deep connections in the community and has awarded millions of dollars to local organizations for the advancement of health and well being through their Community Investment Fund (CIF).

They do not currently offer behavioral health and substance use disorder (SUD) services. However, the treatment team can refer clients to their affiliate for addiction and mental health treatment.

Patient Advocate Program in Glenview, IL

One of the nice things about this hospital is the patient advocate program. Their patient advocate can help you navigate the system based on your healthcare needs. If you have a complex medical plan of care, they can connect you with the right services.

Substance Use and Mental Health Treatment

Although Glenbrook doesn’t offer SUD services, you can be referred to the Doreen E. Chapman Center only 10 miles from Glenbrook Hospital where they offer comprehensive SUD treatment. For treatment options you can choose between a family program, a partial hospitalization program (PHP) and an intensive outpatient program (IOP).

The PHP meets five days per week and includes withdrawal management and monitoring if appropriate. The IOP offers up to 15 hours of treatment per week and is tailored to your needs. Both the IOP and PHP include therapy in individual and group formats.

Latest Reviews

Darya K.
2 months ago on Google
4
yes, in the emergency room you can wait from 4 to 6 or even more hours, no matter what condition you are in. But the stay in the hospital was positive. My husband was about a week in room 3056, during all this time all the nurses were very attentive and caring. Thanks to them. They answered all my questions and provided us with everything we needed.
Response from the owner2 months ago
Thank you, Darya, for taking the time to write this review. We're delighted to hear that you had such a positive experience! We truly appreciate your support and kind words. Our goal is to continue delivering exceptional experiences that live up to your expectations.
Olga Kozlova
2 months ago on Google
1
Taken to an ED by force after MVA just because I had a skin laceration. They drew my blood, THEN I had whole hand swelling and barely got through the next day at work. I cleaned up my skin laceration in a restroom at the ED there as the nurse tortured me with her technique. I was told they are going to sedate me for head CT as I refused it over 6 hrs after the injury, not medically necessary. They did not ask me for my insurance card, not for my allergies, I am still a menstruating and sexually active woman despite my age and they did not obtain any info about my pregnancy status forcing me to go for a head CT. The doctor with no name tag put lights on all the way in my room when I asked the light to be turned down. I have never been in ED in my entire life. First experience
Response from the owner1 month ago
Hello Olga, thank you for bringing your experience to our attention. If you'd be willing, we would like to speak with you to discuss ways to improve your experience with our hospital moving forward. Please email us at healthdesk@eehealth.org. Thank you for your input and we hope to hear from you soon.
Julia Skladman
2 months ago on Google
1
This is the worst hospital with the worst service. I have been trying to get my bone density report. Spoke with 4 different people, on hold for 20 minutes to get to the first one who assured me that she will connect me to nuclear medicine but connected me to some records storage who said they would connect me to nuclear medicine but connected me to another centralized department - unclear which one, who then hung up on me. 45 minutes later I am at square 1. They are clueless.
Response from the owner1 month ago
Hello Julia, thank you for sharing your feedback. We're sorry to learn that your experience did not meet your expectations. We strive to provide exceptional care and your input helps us identify areas we can improve. If you are willing to provide more details about your visit, please contact our Patient Experience Team directly at healthdesk@eehealth.org. We value your feedback and hope to have the opportunity to better serve you in the future.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.1 / 10

Location

Accepted Insurance

Endeavor Health Glenbrook Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Individual, couples, family and group psychotherapy is provided by psychologists and licensed clinical social workers. Traditional reasons for seeking therapy/counseling, include, but are not limited to, treatment of depression, anxiety and/or other psychiatric disorders, the desire to change self-defeating patterns of behavior, gain self-knowledge and acceptance, or utilize support to problem-solve an individual's daily living issues.
inpatient iconInpatient
When participating in an inpatient rehab program, you'll reside at the treatment center for the duration of the program. Your housing and meals are provided, allowing you to focus on your recovery without outside triggers, stressors, and other distractions. You'll receive daily addiction counseling, drawing on various psychotherapeutic approaches like cognitive behavioral therapy (CBT) and motivational interviewing. Many inpatient drug rehabs also offer complementary holistic therapies, such as yoga, meditation, or animal therapy, and creative arts therapy.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). The Intensive Outpatient Program (IOP) at Evanston Hospital is a time-limited, structured psychotherapy program designed to meet the needs of patients who are in need of intensive skill building to better cope with mental illness. The program offers structured treatment when conventional outpatient therapy is not sufficient to stabilize an individual’s symptoms. The program helps participants transition through strengthening abilities to identify triggers, utilize coping skills, communicate effectively, and manage stress.
aftercare iconAftercare Support
Rehab aftercare programs provide a full continuum of care for clients who are exiting inpatient treatment. Though outpatient care is often considered an element of drug rehab aftercare, services typically continue for the remainder of the clients' life and long after formal treatment is completed. Clients work with their case managers and care team to formulate a customized portfolio of medical, mental health, and social service resources designed to evolve as the client's needs change.
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
partial-hospitalization iconPartial Hospitalization Program
As a flexible option, a partial hospitalization program (PHP) is tailored for those who don't require 24-hour care. PHP treatment can include daily therapeutic sessions and services such as relapse prevention and medication management. Based on your needs, PHP treatment duration can average 90 days and require a minimum of 20 hours of commitment weekly. While a partial hospitalization program typically requires a commute, telehealth may be available. PHP treatment costs can vary but are often covered by most insurance.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Illinois is designed to help people recover from addiction to a number of substances. The length of each program and its intensity tend to vary, and the plan of care is based on your individual needs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

During couples therapy in Illinois, you may work on a variety of relationship challenges. Couples therapy can address topics such as finances, children, health, addiction, intimacy, external stressors, and family relationships. You'll develop tools to address these types of challenges in healthy ways.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation. The Family Program includes private and multi-family sessions, to support family members throughout the treatment and recovery process.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Staff & Accreditations

Staff

Gerald Gallagher

President & CEO

Deb Anderson

CIO

Shivani Bautista

CLO & Corporate Secretary

Gabrielle Cummings

President of Evanston Hospital & NorthShore Hospitals

Joe Dant

Chief Growth Officer

Kim Darey, MD

President of Elmhurst Hospital

Nikki Fernandez

President of Highland Park Hospital & NorthShore Chief Nursing Officer

Neil Freedman

President of Specialty Care & Endeavor Health Medical Group

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (847) 657-5800
Building icon

2100 Pfingsten Rd
Glenview, IL 60026

Fact checked and written by:
Susan Bertram, BA
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Glenview

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Reviews of Endeavor Health Glenbrook Hospital

2.52/5 (101 reviews)
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Reviews

4.5

One of the best services I've ever had. Staff and doctors are friendly and always willing to help and give the best service. Pet therapy is THE BEST. Thank you all for the support.

Reviewed on 11/26/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.5 (100 reviews)
Ihor Diachenko
1 week ago
1

If you need to go to the ER, this is not the place, waited over 6 hours just to get a tetanus shot… wasn’t even busy, there’s no sense of urgency- if I had something more serious I would’ve ended up in the morgue by the time the doctor got to me…smh

Response from the ownerInvalid relative date format:
Hello, We are sorry you had to wait. Unfortunately, due to the walk-in nature of the Emergency Room, volumes can fluctuate and we do our very best to provide high quality, efficient care to as many patients as possible. I have shared this feedback with our Emergency Department as we take all feedback seriously. If you would like to discuss this further, please contact our Patient Experience Team directly at healthdesk@eehealth.org.
Me Too
2 weeks ago
1

You guys need to figure out the waiting times, I got to the ER at 8pm it is now 455am and I am still waiting. They at least check my blood pressure every few hours to make sure I’m still alive. No need to respond with the generic response.

Judy
3 weeks ago
1

This hospital used to be top notch have been coming here for 30 years. Since it became Endeavor it no longer holds that standing. There is no urgency in the emergency room. Sitting in the emergency room for 5 hours now, patients not being called back, triage nurse going around taking bold pressure and temperatures announceing vitals publicly what happened to Hippa ?Security is a joke. Sitting playing on his phone, only reprimanding people for stepping off the carpet before being called to the registration desk. It's time to find a new health care facility. Please do not respond with your scripted reply, that too is a joke.

Response from the ownerInvalid relative date format:
Thank you for bringing your concerns to our attention. At Endeavor Health, we’re committed to providing exceptional care and service, and we’re truly sorry to hear that your experience may not have reflected that. We’d appreciate the opportunity to learn more. If you’re open to sharing further, please reach out to our Patient Experience Team at healthdesk@eehealth.org. Warmly, Endeavor Health
Mihaela Chiderov
3 weeks ago
4

I did wait 7hrs in ER waiting room before being seen by Dr, but it is the nature of the ER and I was much more stable than others even though I was in pain. There was a lot staff, every was extremely nice. Everyone was also extremely calm and I didn’t feel a sense of urgency which kinda worried me. After getting into a room I was processed very quickly, seen by Dr, blood draw, CT scan and results in 2hrs. Everyone was exceptionally nice the whole time. I wish things were moving a little faster but what can we do! I will suggest though, when in the waiting area, people should be told they can ask for pain meds because the staff won’t volunteer it.

Alexandra Fitousis Lambros
1 month ago
1

My mother went to the lab for an MRI and needed an IV. The technician was informed that my mother does not speak English and I needed to be with her. And that it is difficult to find an artery. He rudely told my sister an I to stay in a waiting area away from where our mom was taken. His attempts to find an artery were unsuccessful and ignored my mother’s screams to stop. He continued digging and hurting my mother to the point my mother fainted. He called for assistance to help my mom and his only remarks to us was that he was unable to do the MRI. This technician does not belong in this position or any position in any medical facility. My mother is 90 years old and we could have lost her because of this person

Response from the ownerInvalid relative date format:
Thank you for bringing these concerns to our attention. We are committed to providing exceptional service, and we would like to learn more about your experience. If you are willing, we kindly ask you to contact our Patient Experience Team directly at healthdesk@eehealth.org.
Maria J
1 month ago
1

For the second visit in a row, the doctor on call wants to skip routine, daily medication prescribed by my father’s cardiologist. His blood pressure is spiking while he’s laying there doing nothing. We have to fight with them just to get his normal medication that keeps him from going into A-Fib or worse. I guess you need to bring all your own meds with you when you come here because they don’t follow directions, even if you request it. Go somewhere else if you are trying to get better. This hospital’s care is declining every year. They don’t listen and they don’t even file your doctor’s regimen. What happened to actually trying to get to know your patient? Look at his history… been here many times in the past several years for… heart and blood pressure issues! But, sure, you who has met him for two minutes must know best. Way to read his chart! Negligence and ignorance at its best.

Response from the ownerInvalid relative date format:
Thank you for bringing these concerns to our attention. We are committed to providing exceptional service, and we would like to learn more about your experience. If you are willing, we kindly ask you to contact our Patient Experience Team directly at healthdesk@eehealth.org.
lara yako
1 month ago
1

It has been 10 hours since I brough my mom to ED and still waiting. She’s been in extreme abdominal pain. I told the nurse multiple times that my mom cannot tolerate the pain then she finally took her again to the triage room and had Dr. Griffith come and he ordered CT, blood work and gave her Zofran. All her results are back and I can see them in her portal. You can clearly tell that they don’t care. I can see that they are taking younger people who are literally walking and talking before sick patients. My mom can’t even stand she has been in the wheelchair this whole time. It is unfortunate to see that since the change to Endeavor happened this hospital patient care really went down. The front desk staff are unprofessional, constantly laughing and joking around when the waiting area is full of patients. Do yourself a favorite and don’t come here.

Response from the ownerInvalid relative date format:
Thank you for bringing these concerns to our attention. We are committed to providing exceptional service, and we would like to learn more about your experience. If you are willing, we kindly ask you to contact our Patient Experience Team directly at healthdesk@eehealth.org.
•døggy Drawz•
2 months ago
1

On Monday after midnight my autistic son was brought there in a complete schizophrenic episode where he was brought to be stabilized and transferred to a mental health ward. The staff stood outside his room, made fun of him, and mocked him. They laughed at him and while going through his stuff attempted to access his phone. A verbal altercation was had over the mockery and violation of his property. He was choked and manhandled immediately by security and his shoulder completely injured with medical diagnosis to prove it. Later the security guard came in for his clothes. He picked up my son’s brand new hat and flicked it at him while keeping it in his fingers. He laughed at him and put it in his hands and walked away. When my son was being transferred he noticed his hat was not with his clothes. When he inquired no one believed him. He told them over and over the security guy has it. After insisting over and over that he took it they had the security man open his locker and my son’s hat was in it. HE STOLE MY SONS property. IT WAS IN HIS LOCKER. It was a brand new 25$ hat. I have called the security team more than once and not one person will send me to a supervisor. Not one person will direct me to management nor tell me who the head of security is. They said “he’s all over the place and we don’t know where to find him”. They claim there is no one to speak to in between this mysterious manager who is “all over the place”. They claim there’s no one in charge but this man that no one knows a number to nor a name. Every person in the security detail hangs up on me when I ask for this information. Every single one is evading giving any information on who to speak to. I’ve made four phone calls in 3 days and no one will give me any info to call. I have not asked for any info on the security thief. I have not asked his name or anything about him. I I have only asked to speak to the head of their team and they have banded together to avoid it. Every single one has feigned ignorance in who their supervisor is. My son has severe mental illness and has had to be transported before. He has never been violent with paramedics, police, nor hospital staff. The emergency transport crew informed them of this. He was being mocked and taken advantage of by all staff on duty. He was treated like a criminal. He has a medical diagnosis that the staff should be equipped to handle. The staff needs to treat the mentally ill like they do with anyone else. I have never experienced this in any ER he was taken to before. He has been in Northwest Community more than once and was treated with compassion every time. The worst nightmare of a mother of a son with severe mental illness came true at Glenbrook that night. All my fears of him being treated as sub human all came true that night. ANYONE could face this one day as a parent. Never in my life did I think my children would face this type of mental anguish with a life full of medication , psychiatry, and mockery. Medical professionals betrayed him. This has never happened before and again he has never been violent in any hospitalization. He’s not violent by nature and is in fact a docile person who cares about people. If you have a mental health emergency demand to stay with your family member.

Response from the ownerInvalid relative date format:
Thank you for bringing these concerns to our attention. We are committed to providing exceptional service, and we would like to learn more about your experience. If you are willing, we kindly ask you to contact our Patient Experience Team directly at healthdesk@eehealth.org.
Jessica Blackwell
2 months ago
1

Give the 80 year old man with a toe amputation so damn opiates for his pain. You are torturing him!! So inhumane and disgusting!

Response from the ownerInvalid relative date format:
Hello Jessica, Thank you for providing a rating. We take all feedback seriously and would like the opportunity to address any concerns you may have. Please contact us at healthdesk@eehealth.org with your name, contact information and any details you would like to provide.
Body Live
2 months ago
1

You guys amputated a man’s toe and only gave him Tylenol!! Absolutely barbaric

Darya K.
2 months ago
5

yes, in the emergency room you can wait from 4 to 6 or even more hours, no matter what condition you are in. But the stay in the hospital was positive. My husband was about a week in room 3056, during all this time all the nurses were very attentive and caring. Thanks to them. They answered all my questions and provided us with everything we needed.I would like to especially note the financial department, everything was fast, clear and they helped me with everything I needed without a headache.Thx. guys.

Response from the ownerInvalid relative date format:
Thank you, Darya, for taking the time to write this review. We're delighted to hear that you had such a positive experience! We truly appreciate your support and kind words. Our goal is to continue delivering exceptional experiences that live up to your expectations.
Lillian Rosado
2 months ago
1

Response from the owner2 months ago
Hello Lillian, we appreciate you taking the time to review your experience. We'd like the opportunity to learn more. If you are willing, please contact us at healthdesk@eehealth.org to provide additional details. We hope to hear from you.
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