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Holy Family Hospital – Haverhill

140 Lincoln Ave Haverhill, MA 01830
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Holy Family Hospital at Merrimack Valley MA 1830

About Holy Family Hospital – Haverhill

Holy Family Hospital – Haverhill, located in Haverhill, Massachusetts is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include intensive outpatient.

Specialty rehab programs at Holy Family Hospital – Haverhill include tailored care focusing on women’s specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and treatment integrated with HIV/AIDS care, ensuring comprehensive health management.

Holy Family Hospital – Haverhill has received accreditations from The Joint Commission.

Latest Reviews

Katelyn Mastrocola
2 months ago on Google
1
This hospital is terrible. Went to the ER for possible appendicitis. Waited for over an hour in the waiting room and then finally seen. After about a half hour they came to draw blood and then no one came for over an hour after that. They went to every room around us. Once the doctor came to check in he made it as if coming to see a patient was a chore. He was smug and made us feel like it was pointless that someone came in for stomach pain. The hospital is dirty. The bathrooms are disgusting. People go into ER s looking for compassion and all you get here is people who clearly have better things to do than their jobs.
Barbara Gosselin
3 months ago on Google
1
My daughter was at Haverhill facility for over 16 hrs. In that time not 1 nurse followed up with her, she did not receive any of her tests results, and they neglected to elevate her leg she had surgery on 4 days prior. Spoke with a supervisor (Madison) who said she would talk to her....never did. The place really needs to be shut down. The lack of care they give some of the patients is ridiculous.
Victor Diaz
3 months ago on Google
1
I went there because I had chest pain. They admitted and since there was no bed, they put me in the hallway. I was supposed to get blood drawn and a completely kept me, and the only reason I know is because I overheard the conversation the nurse that attended me was rude told me what I wanted to do so I told her I wanted to leave, she proceeded to get the paperwork ready and with Home told me good luck and send me off my way without even trying to help that is trash. The nurse that attended me was terrible. Next time I get chest pain, I would rather just stay home and deal with the pain then to go to that hospital ever again, the quality of care that you ll receive if any is terrible I will not be going back to the hospital ever again, thank you. holy family for doing absolutely nothing to help me.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.5 / 10

Location

Accepted Insurance

Holy Family Hospital – Haverhill works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
24-hour icon24-Hour Clinical Care
Due to various health issues that substance abuse causes, 24-hour clinical care in Massachusetts is often a necessary part of treatment. Individuals may be suffering from infections, illness, or organ damage. Having 24-hour care available ensures that these physical problems are treated along with the psychological effects of addiction. Once individuals complete detox and are medically stable, this intensive level of supervision ends, and the next phase of treatment can begin.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Therapists in Massachusetts offer individual therapy in a confidential setting to help you explore the complex factors that have contributed to your drug addiction. Using a tailored approach, your therapist supports you and utilizes evidence based treatment modalities to help you develop healthier thought patterns and behaviors. This builds a foundation for enduring sobriety.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Staff & Accreditations

Staff

Christine M Basil, MSN, RN

VP of Nursing & Operations & Site Administrator

William Goodman, MD, MPH

VP of Medical Affairs

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (978) 374-2000
Building icon

140 Lincoln Ave
Haverhill, MA 01830

Rehab in Cities Near Haverhill

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Reviews of Holy Family Hospital – Haverhill

3.95/5 (103 reviews)
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Reviews

1

This placing was absolutley horrific. They did nothing for my mother that was sent there for depression, she actually came out worse than when she went in. I had to tell the doctors and nurses to either change her medication or add more. She was back in the hospital within ... Read More

Reviewed on 10/28/2019
3

Night staff on 4 th floor was rude and negligent. Asking for help made them angry!

Reviewed on 9/20/2019
2.5

The staff is rude, and people here don't understand the meaning of rehab because I don't feel like they have the patience or that they are remotely interested in my recovery.

Reviewed on 12/26/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

Darlene
1 month ago
1

My daughter was at this hospital last night for stomach issues. They didn't give her not one test and blamed it on smoking marijuana. This stomach issues has been going on for 3 months and not one e.r. doctor could give her an actual diagnosis. This hospital is the worst.

Lynette Miller
1 month ago
1

This happened in October 2024. I hadn't been able to really breathe for two weeks, and the other doctors I went to said there was nothing wrong. I ended up having to eventually go to the ER. I sat in the ER for hours unable to breathe properly, the PA "listened to my lungs" by touching my boobs with the stethoscope for 2 seconds. Said, "there's no weezing". (I am not very good at anatomy, but I'm pretty sure my lungs are in the back, but ok). Tried to say it was an anxiety attack, because they saw in my medications that I'm treated for anxiety. Then, proceeded to give me a CT scan, that I said I didn't want nor need. He wanted to "check for any bleeding in the lungs". (Bruh, you just said they sounded fine). More hours pass, the actual Physician comes in. ACTUALLY LISTENS TO MY LUNGS, and says that I have bronchospasms. He treated me for Bronchitis, and I ended up leaving at 3am. Arrived there at about 9pm and stayed till 3am. Months later, I'm being billed for a visit in December? I was with my freaking family in another state half-way across the country when this supposed visit took place. I would give 0 stars, but the ACTUAL Physician was good enough for me to give 1 star. 10/10 would NOT recommend.

Albert Perry
1 month ago
1

Been sitting in the E.R for 3 hours with a head and neck injury and haven’t been seen by a dr yet. The nurse barely took my vitals she gave me a thermometer. After three hours I asked where the dr was and they said there was only one dr on shift and he was busy. I can see why they wanted to shut it down. You would die medical attention here. I know I have a concussion and 4 hours after being assaulted and not seeing a dr I’ve been waiting to see he is going to say my concussion isn’t as severe as it is. Truly disgusted. When I asked to be discharged. The Dr on duty became upset and snarky and offered to sit me I. A computer chair next to him to see me and diagnose me because I was impatient… I do not think waiting 3 hours to be seen in an E.R with an emergency is impatient. He made sure to remark a squeaky wheel gets the grease.

Aubree fae G (Hiscrazynovalee)
1 month ago
1

Left my mother in pain and sent her home. I will be reporting and suing

Katelyn Mastrocola
2 months ago
1

This hospital is terrible. Went to the ER for possible appendicitis. Waited for over an hour in the waiting room and then finally seen. After about a half hour they came to draw blood and then no one came for over an hour after that. They went to every room around us. Once the doctor came to check in he made it as if coming to see a patient was a chore. He was smug and made us feel like it was pointless that someone came in for stomach pain. The hospital is dirty. The bathrooms are disgusting. People go into ER’s looking for compassion and all you get here is people who clearly have better things to do than their jobs.

Barbara Gosselin
3 months ago
1

My daughter was at Haverhill facility for over 16 hrs. In that time not 1 nurse followed up with her, she did not receive any of her tests results, and they neglected to elevate her leg she had surgery on 4 days prior. Spoke with a supervisor (Madison) who said she would talk to her....never did. The place really needs to be shut down. The lack of care they give some of the patients is ridiculous.

Victor Diaz
3 months ago
1

I went there because I had chest pain. They admitted and since there was no bed, they put me in the hallway. I was supposed to get blood drawn and a completely kept me, and the only reason I know is because I overheard the conversation the nurse that attended me was rude told me what I wanted to do so I told her I wanted to leave, she proceeded to get the paperwork ready and with Home told me good luck and send me off my way without even trying to help that is trash. The nurse that attended me was terrible. Next time I get chest pain, I would rather just stay home and deal with the pain then to go to that hospital ever again, the quality of care that you’ll receive if any is terrible I will not be going back to the hospital ever again, thank you. holy family for doing absolutely nothing to help me.

Leslie Lopez
4 months ago
1

Josh Devereaux
4 months ago
1

Do not come to this hospital if it s an emergency they will not treat it like one. Have been to this hospital my whole life with sports injuries sickness etc growing up and it has not changed. Guys DO NOT come to this hospital, very bad hospital and people.

shayra duran
5 months ago
1

Horrible I get there at 2:20 ok they check me I’m thinking there going to medicate me cause a doctor comes to check my lungs ok they send me back outside cause they don’t have where to put me, then they call me and sit me an a chair for hours im here that I can’t breathe and with back pain and nobody is checking me !!! so I ask the girl that check my pressure and everything what am i waiting for she’s like idk I only work in the front. ok they come and give me 3 pills and leave then they put alburetol ok they leave me for a another 2 hours there im asking if somebody is gonna check me cause my heart is beating really fasts like really bad that there’s nobody that can check me. where is the staff of this hospital ?? Where are the doctors there paying these people for what let people suffer while there on pain I’m feeling the same way like what are y’all doing there so unprofessional the attitude is crazy. There is no way if I have to complaint in 10 different places for this hospital I am. What was the reason cause I’m black?

Carolina Montesquieu
5 months ago
1

Understaffed and unprofessional

Houda Lamtizi
5 months ago
2

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