800-784-1361
The wait time is ridiculious, sometimes we have to wait three hours to be treated seriously.
About Laurel Regional Hospital Behavioral Health
Laurel Regional Hospital Behavioral Health, located in Laurel, Maryland is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include partial hospitalization and relapse prevention.
Specialty rehab programs at Laurel Regional Hospital Behavioral Health include tailored care focusing on women's specific needs and experiences and gender-specific addiction treatment addressing unique challenges faced by men.
Latest Reviews
The hospital sent me home premature bleeding they told me I was just having a bad menstrual after I told them I was pregnant I came in hours later and check my body and shocked they surrounded me with blankets and left me in the emergency for hours don't think good thing I had was a very good nurse the all she could do is apologize
I don’t think there’s anything more frustrating than dealing with patient registration and their complete lack of understanding or compassion. I want to be clear — I don’t believe this is the fault of any one employee, but rather the result of a culture that has been allowed to form within that department.
When I arrived, everything started off well. The wait time was short, and the nurses were friendly, professional, and very communicative. However, the experience with patient access/registration was disappointing.
The first staff member came in and asked me to sign documents on her iPad. I requested a hard copy so that I could review the paperwork before signing. To my surprise, she told me that hard copies were not available and that I could view them later through my patient portal. I explained that I preferred not to sign anything I couldn’t read beforehand, and she immediately responded, “So you’re declining to sign?” I said yes.
She then handed me additional forms, and I told her I’d review them and return them before leaving. She seemed offended by that response and left the room. A few minutes later, another staff member — who introduced herself as a supervisor or lead — came in with a trainee, stating she needed to complete my registration. I explained that I wasn’t feeling well and wanted to postpone it until later. She insisted, saying, “But we have to do your registration.” I calmly repeated that none of the information she needed would prevent the doctor from providing care, and that I wanted to reserve my energy to speak with the doctor.
Instead of respecting that, she continued to press me, asking questions I had already declined to answer. I asked her multiple times — at least three — to leave the room. She finally acknowledged that I had asked her to leave, but still lingered.
After a wonderful visit with the nurse, I specifically asked her not to send registration back in, and she agreed. Yet, moments later, the same lead returned, this time with someone who identified herself as a manager or supervisor. They once again insisted that I complete my registration immediately. I again declined and asked them to leave my room.
At that point, they became condescending and even threatening, saying, “Well, then this will be marked as self-pay.” I reminded them that I had already informed the front desk I was self-pay, so there was no reason to use that as a threat. I also told them that I wasn’t feeling well and needed to be left alone.
At this point, it was clear there was a complete lack of empathy, compassion, and basic respect for patient boundaries. If a patient tells you — repeatedly — that they would like to be left alone, continuing to push your agenda becomes harassment.
There are multiple ways to complete registration that don’t involve invading a patient’s personal space, especially when they are unwell. Patients should be given the option to complete their information through the portal, over the phone, or at discharge — not be pressured during their care.
No one in a hospital or urgent care setting should have to endure that kind of insensitivity while seeking treatment. I strongly suggest the management team review how patient access staff are trained and remind them that compassion and respect are just as important as procedure.
Response from the owner4 days ago
Talia Suarez, We're sorry you had this experience when visiting us, but appreciate you letting us know. We would love to talk to you more about this, so please contact our patient advocacy team at 240-677-1058 or umcapitalregion.org/feedback so that we can improve for the future.
I was brought here by ambulance on 11/8 after a car accident and had a terrible experience. It started before I even arrived, I’m pregnant so the ambulance was trying to figure out if this was an appropriate hospital. They called and it took the nurse forever to return and respond if they could bring me; the emergency responders even apologized and expressed it doesn’t usually take that long. I arrive and unfortunately had to experience Dr.Walters who was extremely cold, abrupt and insensitive. He asked me what happened when he first entered the room and when I told him a car accident he dryly says “Oh that sucks”. Bedside manner from everyone was terrible; I was so thirsty going home and realized not once in those 6 hours did they ever even offer me water. No ice or anything soothing for my minor bruises.
The xray tech (Harpole, I believe) was my nicest encounter, he seemed unaware I was pregnant when I answered yes and asked did the doctor or nurse explain the risks, which they had not. He offered me a warm blanket and allowed me time to consider if I wanted to continue with an Xray.
The patient access lady was also insensitive and unprofessional, unless this is the way they approve things to be done. She returned my insurance card while I was in the middle of getting a laceration on my face flushed, water falling everywhere and she asks “do you want me to help you take care of your copay now?”. I can’t even turn my head or grab my bag at the moment, why would you ever ask that in the middle of me being treated. I hated this whole experience and wished I would have been taken somewhere else.
The ultrasound tech had told me things looked good but It took them almost 5 hours to officially “read” my scans and for Dr.Walters to drag his cold insensitive self back in just to say “everything’s good”. Took him 2 hours after getting my face cleaned/flushed just to come back and stitch tape me up. Seemed to defeat the purpose since the wound was bleeding all over again. Mind you, this was probably the emptiest emergency room on Earth. Everyone seemed to have disappeared for about 35 mins right before the shift change, no nurse or doctor to be found on the floor. Emergency is emergency but this is not a place you want to be at after a traumatic experience.
Response from the owner4 days ago
Hi B O, We're sorry you had a negative experience during your visit with us and appreciate you bringing it to our attention. We are always looking for ways to improve, so we would like to hear more about what happened. Please contact our patient advocacy team at 240-677-1058 or umcapitalregion.org/feedback so we can talk with you more. 
Rehab Score
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Other Forms of Payment
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Addiction Treatments
Levels of Care
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Once a person has become addicted to a substance, drug rehab in Maryland is often necessary to overcome that addiction. These programs provide the tools individuals need to manage the physical, mental, and emotional issues involved and begin a successful recovery journey.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Staff
Mohan Suntha, MD,MBA
President & CEO
Lisa Adkins, RN,JD
Chief Comliance & Privacy Officer
Kara Bowman
Chief of Staff
Kristin Jones Bryce
Senior VP & Chief External Affars Officer
Matthew Clark
Senior VP,Maketing & Communications
Joe Hoffman
Senior VP,CFO
Joel Klein
Seinior VP & CIO
Andrew Pollak
Senior VP,Chief Clinical Officer
Aaron Rabinowitz
Senior VP & General Counsel
Tammy Saunaitis
Chief Human Resources Officer
Contact Information
7150 Contee Rd
Laurel, MD 20707
Get Help Now - 443-376-8502
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