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Metrocare Lancaster-Kiest Adult Mental Health Clinic & Pharmacy

560 North Main St Dallas, TX 43302
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About Metrocare Lancaster-Kiest Adult Mental Health Clinic & Pharmacy

MetroCare Lancaster – Kiest Adult Mental Health Clinic & Pharmacy in Dallas, Texas, offers outpatient programs for those struggling with mental health and substance abuse disorders. They accept uninsured patients, those with Medicaid and Medicare recipients and those with private insurance They also offer self-pay and sliding scale fees. The street-level pharmacy provides additional convenience as it fills discounted medications to ensure clients can obtain their prescriptions easily and affordably.

Services at MetroCare include an outpatient mental health clinic and more intensive, community based treatments. They offer mental health programs for adults living with depression, anxiety or schizophrenia. They help them regain stabilization through regular therapy, medication management and personalized care plans. One of the most impressive features of what they do is how well they combine primary and mental health care so that clients can simultaneously address their physical and emotional well being. Offering a holistic perspective helps those with physical as well as mental health issues and individuals who are managing chronic illness in addition to mental health concerns.

Their ACT (Assertive Community Treatment) program is for individuals who have past involvements with being hospitalized or arrested due to a mental health condition. ACT offers high-intensity support that takes place 24/7 and engages a specialized team of psychiatrists, case workers and other experts. The idea is to prevent avoidable hospital admissions by supporting patients in the community so they can stabilize and reduce their reliance on hospital care.

The clinic is a cornerstone in the Dallas community, providing compassionate, integrated care to help combat mental health and substance use issues by addressing each person’s unique needs. They can provide a real, community oriented support network that enables better mental and physical health outcomes for patients seeking treatment.

Facility Overview

Bed icon 23
Number of Available Beds

Latest Reviews

Martin Vazquez
2 months ago on Google
5
I cannot thank them enough. they were very humane while answering some of my questions. But also reached out back to me in order to follow up with some of my concerns.
Response from the owner1 month ago
Martin- We are so grateful you entrusted our staff members to assist you. We greatly appreciate you as we strive to provide everyone we serve with quality care at all times.
boi dee
4 months ago on Google
5
My mother was going through some tough times, and this place was a great help. The staff is completely understanding and some of the staff, namely Clint REALLY put their best foot forward to help us. Couldn't recommend this place enough!
Response from the owner4 days ago
We are honored to have helped your mother. Thank you for providing this heartfelt review!
Candi Mathis
4 months ago on Google
5
i needed help BAD and i called the crisis after hours line and a lady answered the phone and when i was telling her my thoughts, she hung up in my face. i took a deep breath and called again and Clint answered the phone in a sweet loving voice and was able to calm me down. he listened, set me up an early appointment for the next day and even picked me up. i wish i could give this location more than 5 stars. my special thanks goes to Clint. he doesnt know how much he saved my life.
Response from the owner4 days ago
Candi- we are so grateful you entrusted our staff member Clint. We greatly appreciate you as we strive to provide everyone we serve with quality care at all times.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.7 / 10

Accepted Insurance

Metrocare Lancaster-Kiest Adult Mental Health Clinic & Pharmacy works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs offer high-level care for clients as an increased risk of relapse, including those in early recovery, those with a strong history of relapse, and those experiencing a crisis. Intensive outpatient treatment typically requires clients to engage in nine to 20 hours of care weekly, with treatment modalities that combine psychotherapy and recovery education, and holistic therapies, such as acupuncture and animal therapy. Medication assisted treatment (MAT) is also common in alcohol and/or opioid recovery.
aftercare iconAftercare Support
Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.
12-step icon12-Step
12 step programs promote participants' sustained sobriety through rigorous and ongoing peer coaching and personal spiritual growth. Participants routinely attend 12 step meetings, which are available multiple times per day, 365 days per year in most communities. This ensures that those in recovery have prompt access to the structure and support they need when they need it. These programs use spiritual precepts to address the root causes of addiction and encourage compassion, self-awareness, forgiveness, accountability, and acceptance.
heart-hands iconIntervention Services
A drug intervention in Texas may be necessary if your loved one is in denial about a substance use disorder. You can partner with intervention services to plan and execute an effective intervention that educates your loved one about addiction and encourages them to get the treatment they need. Many rehab centers offer intervention specialists who can facilitate the intervention and help with a seamless transition to inpatient rehab for treatment.
medically-assisted-detox iconMedically Assisted Detox
Ridding the body of harmful, addictive substances, also known as detoxification, is usually the first phase of recovery. Those going through medically assisted detox can be administered medications by a team of medical professionals who are on-site 24/7 to provide different types of therapies that help mitigate withdrawal symptoms.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Peer support is an important aspect of group therapy sessions for drug and alcohol addiction. As you and your peers share stories and encourage each other, it fosters a sense of community and belonging that helps you process your feelings and reduces the sense of isolation that is associated with addiction.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Therapy sessions that incorporate motivational interviewing focus on OARS: open questions, affirmation, reflections, and summarizing. This facilitates an exchange of information and an empowering of the client to decide for themselves what changes might need to be made in their lives.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Couples therapy helps couples learn to control emotions, trust each other, and communicate more effectively. It can be useful for short term intervention for a specific issue or for working on the relationship long term.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Staff & Accreditations

Staff

John W. Burruss, M.D.

CEO

Kelli Laos

COO

Russ Abercrombie

CIO

Judith Hunter, M.D.

Chief Medical Officer

Anthony D. Jackson

Chief Accounting Officer

Accreditations

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Texas

Contact Information

Phone icon (214) 371-6639
Building icon

560 North Main St
Marion, OH 43302

Fact checked and written by:
Rockel Mundy
Edited by:
Kerry Nenn, BSW

Rehab in Cities Near Dallas

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Reviews of Metrocare Lancaster-Kiest Adult Mental Health Clinic & Pharmacy

3.8/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.8 (100 reviews)
Martin Vazquez
2 months ago
5

I cannot thank them enough. 🙏🏽they were very humane while answering some of my questions. But also reached out back to me in order to follow up with some of my concerns.

Response from the ownerInvalid relative date format:
Martin- We are so grateful you entrusted our staff members to assist you. We greatly appreciate you as we strive to provide everyone we serve with quality care at all times.
Terry Caracuzzo
2 months ago
5

Response from the owner2 months ago
Terry, Thank you for taking the time to give us a rating! We greatly appreciate you as we strive to provide everyone we serve with quality care at all times.
Just ME (It's just ME!!)
4 months ago
4

Response from the owner4 months ago
Thank you for taking the time to give us a rating! We greatly appreciate you as we strive to provide everyone we serve with quality care at all times. If you have any feedback to improve our rating please send an email to metrocare@metrocareservices.org so our clinical team can contact you directly.
boi dee
4 months ago
5

My mother was going through some tough times, and this place was a great help. The staff is completely understanding and some of the staff, namely Clint REALLY put their best foot forward to help us. Couldn't recommend this place enough!

Response from the ownerInvalid relative date format:
We are honored to have helped your mother. Thank you for providing this heartfelt review!
Candi Mathis
4 months ago
5

i needed help BAD and i called the crisis after hours line and a lady answered the phone and when i was telling her my thoughts, she hung up in my face. i took a deep breath and called again and Clint answered the phone in a sweet loving voice and was able to calm me down. he listened, set me up an early appointment for the next day and even picked me up. i wish i could give this location more than 5 stars. my special thanks goes to Clint. he doesnt know how much he saved my life.

Response from the ownerInvalid relative date format:
Candi- we are so grateful you entrusted our staff member Clint. We greatly appreciate you as we strive to provide everyone we serve with quality care at all times.
Stephanie Sustaita
4 months ago
1

They have a new manager in the pharmacy and she thinks she’s the Dr.

Response from the ownerInvalid relative date format:
Thank you for providing us this feedback regarding our Lancaster-Kiest pharmacy. We are committed to addressing your concerns and clearing up any misunderstandings, so please send an email to metrocare@metrocareservices.org so our clinical team can contact you directly.
Sediah Simpson
5 months ago
1

The whole crisis team need to be let go. They do not care for real especially Clint. I called because I'm constanly being bullied and harrased at my job and I said i need help with bills and he immediately laughed in my face and told me this is not how the real world works and I explain my problems with working and he hung up in my face. And when I called back he said he can't help me and hung up again. He answered one more time and said stop wasting his time.And kept declining my calls. Again this is a crisis hotline.That is unacceptable and not me but someone who is actual suicidal going to wind up checking out talking to them.Thankfully I'm stronger than that. Michael is another one who likes to blame you for what you are going through and gaslight you. When i went through almost losing my life to cops back in Feb, nobody checked on me. Nobody called me. Everyone dropped the ball. And I’m talking about Tricia and Brandy specifically and my care coordinators Cornelia and Aubrey. Before I met Tricia last November, I haven’t talked to therapists in years because of my notion menthal health professionals dont care/help. I talked to Tricia for 2 hours explaining my stance -and she promised she will be my side. Yet she dropped the ball. And my notion is still correct. This year showed me my stance on how the whole mental health industry don’t care and just there to collect checks. Shame on all of them. I hope this place get shut downi.

Response from the ownerInvalid relative date format:
We take your feedback seriously as we strive to provide the best possible care to our clients. We are committed to addressing your concerns and clearing up any misunderstandings, so please send an email to metrocare@metrocareservices.org so our clinical team can contact you directly.
Joei Canada
7 months ago
5

This location was a great choice. I experienced a very short wait time and was greeted by an extremely helpful staff. I would especially like to personally thank my case worker Kameron! He put forth his time and dedication to make sure all my questions were answered and went over and beyond to make sure I had all the necessary paperwork that I needed via email. Thanks again for all you do Kameron, I greatly appreciate you!

Response from the ownerInvalid relative date format:
Thank you for taking the time to give us such kind comments! We greatly appreciate you as we strive to provide everyone we serve with quality care at all times.
Melissa Jennings
8 months ago
5

I love coming here they Really helped me alot with getting back on my medication 💊

Response from the ownerInvalid relative date format:
Thank you for taking the time to give us a rating! We greatly appreciate you as we strive to provide everyone we serve with quality care.
Rhonda Fears
9 months ago
5

Response from the owner7 months ago
Thank you for taking the time to give us a rating! We greatly appreciate you as we strive to provide everyone we serve with quality care.
Joseph Davis
10 months ago
5

Response from the owner9 months ago
Thank you for taking the time to give us a rating! We greatly appreciate you as we strive to provide everyone we serve with quality care.
Tina Scott
10 months ago
1

Stop calling my cell phone number. You have been told since last year that I do not know this person, Charlie.

Response from the ownerInvalid relative date format:
We are sorry to hear you continue to received unwanted phone calls. We are committed to addressing your concerns and clearing up any misunderstandings, so please send an email to metrocare@metrocareservices.org so our clinical team contact you directly.
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