We ALWAYS have to wait more than 2 hours for them to call us at the clinic, appointments are a joke to them. Another thing they should work on is the lack of entertaining spaces the kids in the waiting room
About Montgomery County Adolescent Mental Health Services
Montgomery County Adolescent Mental Health Services, located in Silver Spring, Maryland is a public alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.
Specialty rehab programs at Montgomery County Adolescent Mental Health Services include age-appropriate treatment for teens addressing adolescent-specific issues.
Latest Reviews
I would give 0 stars if I could, this is the worse place to get public assistance. I went there in December 2nd to ask questions about my food supplement program (snap), was told by a Spanish speaking female ( older women) on window number 2 that someone would contact me and gave me a case #, waited and waited no one called. Went in today 2/14/2025 12 noon and was told by the same female that paper work was sent to me 2 times and case was closed. As far I can remember I was never told paper work was going to be sent, they don t care about anyone no matter the situation we are going through. They feel like they have the authority to do whatever they want and respond like people asking for assistance are less than they are. Well karma is real. Why doesn t any listen to all this google reviews. Someone should do something. Why doesn t their upper superiors solve this issue. Hope the government gets to read this review.
Review of DHHS Office Visit February 20, 2025On Thursday, February 20, 2025, I visited the DHHS office seeking assistance. After signing in and waiting for my number to be called, I proceeded to approach the window when my name was announced. However, there were no lights indicating the window I was meant to approach, which led to confusion. Despite hearing a man's voice call my name, I found that another person was already being assisted at the window. Out of curiosity, I politely asked the staff member if my name had indeed been called, and he confirmed that it had. He explained that the person he had previously helped had returned to the window, and instructed me to wait for the next available moment.In my opinion, this situation could have been avoided with a more structured process. When a customer s name is called, they should be the next to be assisted, with no exceptions. If someone has already been called, others should wait their turn until the current customer is fully assisted. Additionally, having clear signage or a system to direct customers to the correct window could eliminate confusion and improve the overall experience.During this visit, I also interacted with Ms. Shannon Lloyd, a staff member who has been with the DHHS office for over 10 years. Unfortunately, her behavior was shockingly unprofessional. She accused me of being on my phone when I was called, which was completely false. Then, in a tone that could only be described as dismissive, she told me there were other people waiting for her assistance and that she wouldn t be helping anyone. To top it off, she remarked, "It s 2025, have a little grace," as if my request for assistance was out of line. Frankly, if Ms. Lloyd cannot grasp the basics of customer service and professionalism after 10 years on the job, perhaps it s time for her to reconsider her career. A role that doesn t require basic respect and courtesy for others might be more suited to her talents.To improve service, I suggest that all staff undergo additional training on maintaining professionalism and handling customer interactions with respect, even during busy periods. While it is understandable that the workplace can become hectic, it is crucial that employees maintain their composure and professionalism at all times. Clear processes and better communication can significantly enhance the customer experience and ensure smoother operations.Resolution:To better serve customers and create a more structured environment, I recommend the implementation of the following guidelines:Clear Signage and Kiosk Instructions: Post signs around the office space indicating the process for signing in, waiting for your name to be called, and approaching the correct window.Customer Flow Guidelines:Sign in at the kiosk and wait for your name to be called before approaching the window.Once your name is called, you will be assisted promptly. Please listen carefully to avoid missing your place in line.If you miss your place in line after your name has been called, you will need to wait until the current customer has been fully assisted before you can approach the window.Suppose you have already been helped and need to approach the window again. In that case, you must wait until the current customer at the window (or the customer whose name has been called and is approaching the window) has been assisted before returning to ask questions, submit paperwork, or finish your interaction.These changes would help streamline the process and reduce confusion, improving the overall customer experience. Additionally, staff members should receive ongoing training to ensure that professionalism and courtesy are consistently upheld, no matter how busy the office may become.We appreciate your efforts to improve and look forward to a smoother, more efficient experience in the future.Thank you for your attention to this matter.
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5.5 / 10
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Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Contact Information
(240) 777-1450 
8818 Georgia Avenue
Suite 500
Silver Spring, MD 20910
Get Help Now - 443-376-8434
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