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NHS – Frankford Avenue

4500-10 Frankford Avenue Philadelphia, PA 19124
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About NHS – Frankford Avenue

NHS – Frankford Avenue, located in Philadelphia, Pennsylvania is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include intensive outpatient.

Specialty rehab programs at NHS – Frankford Avenue include tailored care focusing on women’s specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and inclusive treatment respecting diverse sexual orientations and gender identities.

Latest Reviews

Monique
3 months ago on Google
1
This place is ran down since I use to go there ... the manager is something different, its like a kids show. Just horrible. My health deserves better than this dump.To the one young lady up stairs she really tried to help, but the manager was shutting her up... get out that place!
Response from the owner2 months ago
Thank you for your feedback. We apologize for the inconvenience you experienced. We are taking steps to improve our services. We appreciate you bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Ana Orqu�dea nunez
3 months ago on Google
1
One star because it is obligatory, my experience there was horribly fatal, I have been visiting this center for 1 and a half years, here I chose my gynecologist, pediatrician, dentist, primary DR. The employees gather in front of the resection talking and chattering while you wait and they look at you standing there and doing what they don't care about, they don't have the devotion, ethics or education, this center plays with the patient's health and time, when I call for support it says the system waits less than 5 minutes and I always wait 30-45 minutes, apart from that they take an exaggerated amount of time with me because they have 2 profiles for me. something that two months after coming I complained and made it known so that they could put everything in one, I had a laboratory done which they called me that I had to read it in an emergency, but nevertheless the girl who calls me gives me the support to read it by call in 1 month and I tell her that if it is an emergency because so far away she told me that that is the closest available date regardless of emergency the month passes and I waited for the time of the call but they never called, I was scared and I called and they told me that they would give me support again, which they gave me for another month, the month passed and they didn't call me either, the story repeats itself over and over again, it's been 5 months since my laboratory and I don't know the results yet, what a shame... not worrying about your patients in the end I hope they are left without any. And everyone is left without work, they just go there to sleep and talk to each other. I have never had my permanent primary doctor, I do support with her and they transfer me to another one, without warning, if I saw her once in this time it was a lot, apart from that the dentist there finished with my teeth because they actually had the assistant work on my mouth. I will post a photo of a tooth that they tied 5 times in a month without removing the cavity or cleaning it. The tooth broke and I went to complain because my tooth was black if they had cleaned it for a tie... if you love yourself, don't go here to any doctor, unfortunately this center lacks doctors and assistants...
Response from the owner2 months ago
Thanks for your comments. Sorry for the inconvenience. We are taking steps to improve our services. We appreciate you notifying us. We hope to serve you better in the future. Gracias por sus comentarios. Disculpe las molestias. Estamos tomando medidas para mejorar nuestros servicios. Agradecemos que nos lo haya notificado. Esperamos poder servirle mejor en el futuro.
ClawHeHeNum
4 months ago on Google
5
I've been going there since Covid they have not called me on my cell phone let me know I have an annual appointment shitty call staff and they hire untrained nurses and doctors from what I heard
Response from the owner2 months ago
Thank you for your feedback. We apologize for the inconvenience you experienced. We are taking steps to improve our services. We appreciate you bringing this to our attention. We hope to have the opportunity to serve you better in the future.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.7 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Pennsylvania is devoted to the treatment of addiction. Levels of care, treatment methods, and settings differ, but the aim of each program is to end drug dependency and empower participants to achieve long-term recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Brian Clark, MBA

CEO/Executive Director

Kern Haynes, MBA

CFO

Cyrene O. High, MPH

Chief Corporate Compliance Officer

Dr. Charles Joerger, PhD, SPHR

Chief Human Resources Officer

Sarah Lai, MBA, RN, BSN

Chief Medical Patient Services

Dr. Arnelle Lloyd

Chief Dental Officer

Maggie Lyons, MHS, LPC, CAADC

Chief Behavioral Health Officer

Zelealem Negassa, CISSP, PMP

CIO

Burnette Vidal, PhD

COO

Dr. Monica Mallory-Whitmore

CCO

Dr. Janet E. Young

CMO

Contact Information

Phone icon (215) 533-6204
Building icon

4500-10 Frankford Avenue
Philadelphia, PA 19124

Rehab in Cities Near Philadelphia

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Reviews of NHS – Frankford Avenue

3.4/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.4 (100 reviews)
Andrew Bennett
2 weeks ago
5

Great service and kind and courteous staff They do a great job there.

DevCreates
1 month ago
5

Only place that I’ve been and was seen right away without having to wait for months like other places!seen by a great therapist and they were very I mean very professional and can not wait to continue my journey with this place! Super close to my home,highly recommend!!!!!

Response from the ownerInvalid relative date format:
Thank you for your feedback. We're glad to hear that you had a great experience with us. We look forward to serving you again soon!
lisa Bracht
1 month ago
1

They made an appt, for 6wks later. Told them my son was a new patient and that he needs a shot for school and which one he needs,the appt date finally comes and they won't take him because he's a new patient and they don't have his shot records,mind you I told them that 6wks prior to the appt. They didn't even care when I told them that the school will kick him out.

Response from the ownerInvalid relative date format:
Thank you for your feedback. We apologize for the inconvenience you experienced. We are taking steps to improve our appointment availability and services. We appreciate you bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Melissa Anderson
1 month ago
1

I've been dealing with issues since my Dr Bien left/went on medical. He was great. Then they shuffled me fro Doctor to Doctor. Left have my meds off and atter repeatedly telling them and the pharmacy telling them I gave up trying to fill my meds.Nothing but problems no communication I spent over 11hrs 5 one day and 6 the next on the phone trying to reschedule/talk to the director about all the problems. Which he caps back at like 6:00pm at night. Sandra Farah Louiya-Pierre is the worse bedside/ lack of compassion. She wasn't gonna discuss what the previous dr did I think that's kinda important as they left half my meds off.Says covid is over! Actually it's not ! know at least 4 people that go covid in the hospital/dr office. My suggestion is look Elsewhere for mental heath!

Response from the ownerInvalid relative date format:
Thank you for your feedback. We apologize for the inconvenience you experienced. We are taking steps to improve our services. We appreciate you bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Shanea Jones
2 months ago
5

The service is excellent everyone is polite and you get the help you need there is a pharmacy a gyn a dentist and primary care in the same building its very convenient

Response from the ownerInvalid relative date format:
Thank you for your feedback. We're glad to hear that you had a great experience with us. We look forward to serving you again soon! <br>
Glendale Walker
3 months ago
5

Response from the owner2 months ago
Thank you for your feedback. We're glad to hear that you had a great experience with us. We look forward to serving you again soon!
Ana Orqu�dea nunez
3 months ago
1

One star because it is obligatory, my experience there was horribly fatal, I have been visiting this center for 1 and a half years, here I chose my gynecologist, pediatrician, dentist, primary DR. The employees gather in front of the resection talking and chattering while you wait and they look at you standing there and doing what they don't care about, they don't have the devotion, ethics or education, this center plays with the patient's health and time, when I call for support it says the system waits less than 5 minutes and I always wait 30-45 minutes, apart from that they take an exaggerated amount of time with me because they have 2 profiles for me. something that two months after coming I complained and made it known so that they could put everything in one, I had a laboratory done which they called me that I had to read it in an emergency, but nevertheless the girl who calls me gives me the support to read it by call in 1 month and I tell her that if it is an emergency because so far away she told me that that is the closest available date regardless of emergency the month passes and I waited for the time of the call but they never called, I was scared and I called and they told me that they would give me support again, which they gave me for another month, the month passed and they didn't call me either, the story repeats itself over and over again, it's been 5 months since my laboratory and I don't know the results yet, what a shame... not worrying about your patients in the end I hope they are left without any. And everyone is left without work, they just go there to sleep and talk to each other. I have never had my permanent primary doctor, I do support with her and they transfer me to another one, without warning, if I saw her once in this time it was a lot, apart from that the dentist there finished with my teeth because they actually had the assistant work on my mouth. I will post a photo of a tooth that they tied 5 times in a month without removing the cavity or cleaning it. The tooth broke and I went to complain because my tooth was black if they had cleaned it for a tie... if you love yourself, don't go here to any doctor, unfortunately this center lacks doctors and assistants...

Response from the owner2 months ago
Thanks for your comments. Sorry for the inconvenience. We are taking steps to improve our services. We appreciate you notifying us. We hope to serve you better in the future. Gracias por sus comentarios. Disculpe las molestias. Estamos tomando medidas para mejorar nuestros servicios. Agradecemos que nos lo haya notificado. Esperamos poder servirle mejor en el futuro.
Monique
3 months ago
1

This place is ran down since I use to go there ... the manager is something different, its like a kids show. Just horrible. My health deserves better than this dump. To the one young lady up stairs she really tried to help, but the manager was shutting her up... get out that place!

Response from the ownerInvalid relative date format:
Thank you for your feedback. We apologize for the inconvenience you experienced. We are taking steps to improve our services. We appreciate you bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Noelle baby
4 months ago
4

Response from the owner2 months ago
Thank you for your feedback. We're glad to hear that you had a great experience with us. We look forward to serving you again soon!
ClawHeHeNum
4 months ago
5

I've been going there since Covid they have not called me on my cell phone let me know I have an annual appointment shitty call staff and they hire untrained nurses and doctors from what I heard

Response from the ownerInvalid relative date format:
Thank you for your feedback. We apologize for the inconvenience you experienced. We are taking steps to improve our services. We appreciate you bringing this to our attention. We hope to have the opportunity to serve you better in the future.
Josiah Chea
5 months ago
5

Response from the owner2 months ago
Thank you for your feedback. We're glad to hear that you had a great experience with us. We look forward to serving you again soon!
Melanie Diamond
5 months ago
1

Terrible place all they do is waste your time

Response from the ownerInvalid relative date format:
Thank you for your feedback. We apologize for the inconvenience you experienced. We are taking steps to improve services. We appreciate you bringing this to our attention. We hope to have the opportunity to serve you better in the future.
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