All they care about is money. They overcharged me for several things they didn't even give to me. Please, have scruples.
About Southern New Hampshire Medical Center – West Campus
Southern New Hampshire Medical Center is an alcohol and drug rehab in Nashua, New Hampshire. They offer co occurring disorder, alcohol, drug, and opioid treatment in an outpatient setting. Clients of all ages and pregnant women benefit from individualized treatment plans integrated with holistic and evidence based practices. They provide medication assisted treatment (MAT), psychiatric and medical services, treatment referrals, and more.
Clients can live at home while receiving targeted care in their outpatient program. They develop person centered care plans to help clients build coping skills, overcome challenges, and achieve long term recovery. Clients can access recovery support, short term chronic disease management, Hepatitis C services, care coordination, treatment referrals, immunizations, and psychiatric medication management. Clients may also participate in individual, group, and family therapy, peer support, and other recovery services.
Their board certified addiction specialists combine behavioral therapies with MAT to assist clients with severe addictions. Clients can receive medications to alleviate cravings and withdrawal symptoms, promoting sustained recovery.
Southern New Hampshire Medical Center accepts Ambetter, Aetna, Anthem BlueCross BlueShield of NH, UnitedHealthcare, Fallon Health, Cigna, and more. Contact your provider for details on out of network benefits, as coverage often varies.
Facility Overview
188 Number of Available Beds
Latest Reviews
The staff violated my HIPAA rights by revealing personal information about my treatment to the patients. They bullied and harrased me to discharge myself early because they didn't want to deal with me it seems because I was talking to myself too much and it bothered them not one person ever directly brought it to my attention I just had to figure it out from their behavior and constant underhanded jabs at me. Nobody looked at my suicide attempt wound until I asked multiple times and not until I was in the inpatient facility not even at the ER. The staff and the patients bullied and harrassed me to try and get me to discharge myself. The staff left the plastic covers on my meals which they're supposed to remove because it's a hazard for suicidal people. The one time I compalined the staff person Barbara took it off my plate and said "We wouldn't anyone to kill themself now" while smiling. It was a very weird experience and I'm not sure what I did to garner such fierce animosity. The staff person Rosa was whispering my name trying to make me think I was hallucinating. Mind you I was there for a suicide attempt not psychosis or anything of the sort. I regret going there, if it wasn't for the meds I was prescribed I would have left in much worse shape than I arrived. I was honestly afraid of leaving my apartment after this for fear of running into these people out in Nashua. I was suicidal after leaving this place because of how stressed I was while I was there. I'm not sure how these sick freaks are allowed to work in healthcare period.
This is specifically for the PHP program.Intake: I was asked to arrive early for intake for an appointment at 9am. I came at 8:45am and was asked to wait in the lobby. I was there until 9:10 I think. Turns out the security guard never told them i arrived. This already put a bad taste in my mouth.Next I informed my intake team i was having withdrawals from a prescribed medication as my psychiatrist didn t properly wean me off. I was told i could get psychiatric help, nope. Because thats their policy since i have a psychiatrist, but they will schedule a new psychiatrist appointment. Ok fine.I was never really explaining what the program is, what we are working on, or how it would help my current situation. I was told the program length can be 5,7, or 10 days. When i asked how long i needed to be there i was vaguely told someone would discuss it with me later (never happened until my 4th day).Essentially the PHP program is to identify triggers and utilize coping mechanisms, boundaries, etc to cope with your mental health, but its all in a group. Nothing is centralized to you or your specific needs. *****This can be incredibly helpful if you have not learned these skills, and if you need a refresher. However I found group made things worse for me, as I have a hard time focusing on myself with others talking about their issues as my work background was essentially helping people through crises.I confided to the team that I felt I needed something in between In patient and php. I expressed since I was likely struggling from the medication withdrawals, and other life issues, that I was not a danger to myself. And that I didn t want to be held prisoner for needing help. All I was told is its your choice if you want to do it or not there was no we think you need this or what questions do you have about our program everything was weird, vague, or tight lipped and then I'm made to feel I am unreasonable.When people go through the proper channels for mental health and are still made to feel they're the problem or they are dangerous and providers give the bare minimum effort to assist you to proper resources or treat you with empathy its no wonder there is such a mental health crisis. This is why people don't reach out for help. And that actually breaks my heart.I will say the reason I am giving 2 stars is because the group leader Sheridan is a genuinely nice man. He has compassion and understanding that a lot of professionals do not. If you are a man struggling with some stuff especially I find his methods very uplifting and not shaming.P.s. the security guards in the front, when a woman goes out of her way to not look at you or address you just leave her alone! you made me extremely uncomfortable.
Response from the owner6 months ago
Thank you for taking the time to provide such detailed feedback about your experience with our PHP program. We regret that your experience was not positive and that you encountered several issues. We aim to provide compassionate and comprehensive care. We would like to address your concerns directly and be sure appropriate steps are taken to improve our services. Please call 603-577-2196, and you will be directed to the appropriate liaison/department for follow-up. Your input is invaluable in helping us understand where we can improve, and we truly appreciate your honesty. Thank you for recognizing Sheridan and the efforts he made to provide support. We are committed to enhancing our services and hope to have the opportunity to better assist you in the future.
Bhu was fantastic.
Response from the owner2 months ago
We are very happy to have provided you with such a positive experience. Have a safe and healthy new year. 
Rehab Score
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7.5 / 10
Gallery
Location
Accepted Insurance
Fallon Health
AllWays Health Partners
Community Health Options
Martin's Point
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Outpatient Clients undergoing treatment at an outpatient rehab reside in their own homes and engage in counseling and recovery education sessions in the evening, at night, or on the weekend. This ensures clients' access to care while working, caregiving, or attending school. Outpatient treatment is often the next level of care for clients stepping down from inpatient care, though some clients enroll immediately after completing detox. Many programs offer medication assisted treatment (MAT) for those in alcohol or opioid recovery.
Inpatient Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Aftercare Support Rehab aftercare programs provide continuing care for clients in an advanced phase of recovery, including those who have completed detox and intensive inpatient treatment. These clients typically have already engaged in many hours of addiction counseling and recovery education. Drug rehab aftercare supports clients in maintaining their sobriety at home, in the workplace, and in the community. Case managers and care teams advise clients on the resources they may need to promote their sustained sobriety.
Sober Living Homes Residents of a sober living home in New Hampshire commit to abstaining from drug and alcohol use and to abiding by the house rules. This communal living environment, also called a halfway house, provides a supportive community where people in recovery can start a new life free from substances. Typical house rules include individual room maintenance, shared meal times, curfews, and 12-step meeting attendance.
Intervention Services During a drug intervention in New Hampshire, family and friends gather to confront a loved one about their addiction and its consequences. The intervention includes specific examples of destructive behaviors and clearly explains what each person will do if the individual refuses to get help. It also offers a clear treatment plan that is often provided by professional intervention services.
Partial Hospitalization Program If you need short-term intensive rehabilitation care that allows you to return home at the end of the day, a partial hospitalization program (PHP) is the ideal solution. PHP provides structured programming that typically includes therapeutic services, relapse prevention, and medication management. Typically, treatment can run between 3-5 days a week for an average of 90 days. The cost for a partial hospitalization program can vary, but is often covered by providers.
24-Hour Clinical Care When you receive 24-hour clinical care in New Hampshire, you benefit from several advantages. You receive 24/7 medical care and support. You also detox in a setting that keeps you away from access to addictive substances. Additionally, doctors prescribed medications that reduce or eliminate withdrawal symptoms. Medical staff also provide other treatment to improve your physical and mental health.
Medically Assisted Detox The aim of a medically supervised detox is to minimize withdrawal symptoms while removing alcohol and drugs from your system under 24/7 medical supervision and keep you as safe and as comfortable as possible. Medical detox is usually the first step in the recovery process as a whole, and it can take about 5-7 days to complete. This process is usually at least partially covered by most insurance plans.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
If you participate in couples therapy in New Hampshire, you can expect to attend an average of 12 sessions. These may include individual and joint sessions with the counselor. Therapy will likely focus on learning skills to resolve conflict and successfully manage relationship challenges.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Recreational therapy supports your drug or alcohol addiction recovery by engaging you in structured activities that replace substance use with positive experiences. Activities could include swimming, hiking, painting, and yoga to encourage social interaction. These experiences help to reduce stress, provide you with an emotional outlet, and promote mental well being.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Amenities
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Residential Setting -
Private Rooms
Staff & Accreditations
Staff
Colin T. McHugh
President & CEO
Jim Watkins
Senior VP & CAO
Salvatore Vella, Jr
CMO
Susan Santana
Senior VP of Patient Care Services
Rebecca Cooper-Piela, MS, APRN-BC
VP of Quality, Safety & Accreditation & CQO
Joseph Leahy, DO
VP of Medical Affairs & CMO Southern New Hampshire Medical Center
Scott Cote
VP of Facilities and Emergency Management
Betsy Houde, MA
Executive Director
Accreditations
The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.
CARF Accreditation: Yes
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Contact Information
(603) 577-2000 
29 Northwest Boulevard
Nashua, NH 03063
Get Help Now - 603-922-7160
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Fact checked and written by:
Mariah Bourne, M.A.
Edited by:
Anna Spooner
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