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The Pavilion at Williamsburg Place

5483 Mooretown Road Williamsburg, VA 23188
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The Pavilion at Williamsburg Place VA 23188

About The Pavilion at Williamsburg Place

The Pavilion at Williamsburg Place is a residential addiction and mental health treatment center based in Williamsburg, Virginia. They have capacity for 66 adults and seniors. Along with substance use disorder, they’re also able to treat depression, schizophrenia, anxiety disorder, and bipolar disorder. They also offer outpatient care for those who don’t need round-the-clock support.

Their acute care programs are designed to stabilize your condition quickly, providing intensive levels of care for anyone considered a danger to themselves or the people around them, and to people who can no longer function due to a psychiatric condition.

As part of their treatment program, they use a number of different methods in conjunction with individual and group therapy. Cognitive behavior therapy (CBT) is a type of therapy that focuses on restructuring your thought patterns and behavior patterns that contribute to substance use or mental health disorders. The idea is to shift your internal feelings so that you have more control over your external actions.

Dialectical behavioral therapy (DBT) is a type of CBT. It focuses specifically on giving you the skills needed to navigate intense negative emotions and work through relational conflicts. I believe it’s slightly more practical than CBT because the goal is to build new skills that help you manage challenging situations.

For older adults in particular, they offer recreational therapy like exercise and games to improve their cognitive function and help them feel happier overall. They also host fun karaoke sessions so all residents can spend time together in a light-hearted way.

Latest Reviews

Savannah Renee
2 months ago on Google
2
I was involuntarily committed during a very short staffed weekend and had no access to gluten free food as someone with celiac disease. My loved ones tried to bring me food while I was there and I wasn t given any of it and kept being given food that was definitely not gluten free. I lost 25 pounds during the time I was there. They also stole my clothes that my parents brought for me so I had to wear the same pair of scrubs the entire time I was there. I had a mental breakdown and my experience here exasperated all of my mental health issues. The on floor staff is amazing, but the doctors are AWFUL!
Lucas Mart
3 months ago on Google
4
I went to get help and they end up TDOing me because I guess they realized my problems were a lot more serious than even I realized. One of the head nurse practitioners I believe is named Alison and she s very smart lady concerned with actually helping people. The place just seems understaffed at times which doesn t allow for everyone s needs to be met. I remember one time specifically a man was exposing himself multiple times and there were no security guards so the female nurses had to take care of it. There s also little issues like not enough towels or clothes so maybe bring your own if you can. Waiting for meds can be quite long too. Overall an alright place but there s better like Virginia Beach Psychiatric Hospital in my opinion. Groups can be sort of discombobulated at The Pavilion as well. A lot of the nurses are great though like Aaliyah and Linda. The social workers do a great job as well I wish their job wasn t so stressful for them.
Trevor Bane
3 months ago on Google
5
Great staff and support. For profit organization. Operations need to stop worrying about profit and more about patients!!!!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.7 / 10

Location

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient rehabs offer community-based addiction treatment, enabling clients to remain in their homes while in recovery. Their levels of care typically include partial hospitalization (PHP), intensive outpatient (IOP), standard outpatient, and sober living programming. Most outpatient facilities offer addiction counseling and recovery-focused life skills training. Integrative programs include evidence-based holistic therapies, such as meditation, music therapy, and massage. Facilities specializing in alcohol and/or opioid addiction may also provide medication assisted treatment (MAT).
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
aftercare iconAftercare Support
Clients participating in a rehab aftercare program receive comprehensive and customized support as they leave high-intensity treatment, reintegrate into their community, and focus on maintaining their sobriety. These programs offer a wide variety of services to align with the client's unique and evolving needs, often including medical, mental health, and social service program referrals. Clients typically develop their drug rehab aftercare plan in conjunction with their case manager and care team.
medically-assisted-detox iconMedically Assisted Detox
Known as the first step of the addiction recovery process, medical detox is the removal of addictive drugs and alcohol from your body and helping manage physical withdrawal. Medically assisted detox takes place in an inpatient setting where you will be closely monitored by a team of medical professionals to ensure your maximum health and safety. Medications like Suboxone or Vivitrol may be administered if needed to alleviate any potential withdrawal symptoms. This process is typically at least partially covered by most insurance plans.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Virginia features a highly trained team of professionals to treat your physical, mental, and emotional needs. Doctors and nurses are available to prescribe and administer medications. Psychologists and counselors provide professional counseling. Other experts such as nutritionists and addiction specialists may also offer support. This 24/7, comprehensive care is designed to give you the support you need to begin a successful recovery.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you enroll in drug rehab in Virginia, a treatment plan is designed by professional staff in order to help you overcome drug addiction and modify addictive behaviors. This may include evidence-based treatments, group and individual therapy, and relapse prevention.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Amenities

  • private iconPrivate Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Angela Pasley-Rich, MSW

Chief Executive Officer

Andrew Doss

Chief Financial Officer

Dr. Benjamin Pierce

Medical Director

Garry Spain, LCSW

Director of Business Development

Stephani Rockwell

Director of Admissions

Kelly Lane

Director of Human Resources

Mary Martin

Director of Nursing

Charrise Wade

Executive Assistant

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (888) 822-1750
Building icon

5483 Mooretown Road
Williamsburg VA, 23188

Fact checked and written by:
Hayley Wilson
Edited by:
Peter Lee, PhD

Rehab in Cities Near Williamsburg

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Reviews of The Pavilion at Williamsburg Place

2/5 (110 reviews)
1
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
5
35
4
16
3
8
2
7
1
137

Reviews

1
Terrible!

I would give a zero if I could! My wife was in there for 7 days. I tried diligently to talk with a doctor concerning my wife, I was trying to see how she was doing. Never heard back. I was out of work for 3 days during this time my wife was in there and I was told to file fo ... Read More

Charles N.
Reviewed on 11/14/2024
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
1
1
Abused by S. Dhillon

The thieves at this "rehab" violated my hippa rights & abused other patients due to their "financial status" & intelligence - Doctor & hospital denies individuals drinking on the job & broken down facility such as funny tasting ice/water, abusive 15 minute ch ... Read More

Joseph William N.
Reviewed on 12/22/2023
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
1
1
Need help don’t go here

I worked here for close to a year. This is not the place to go if you are hoping to get better. They will only try to give you meds. There is no therapy or counseling here. Most staff don’t care about you. Patients are mistreated or simply ignored. It’s horribly sad. It ... Read More

Eric J.
Reviewed on 9/16/2023
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
1
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.1 (100 reviews)
Morgan Fitchett
1 week ago
1

I was admitted to this facility for my struggles with mental health & tbh I was treated poorly by nurses staff & the people who were there. The nurses & staff & people who were there told me don't cry stop crying when I go through anxiety depression. As 1 person asked if I could have a picture of my favorite singer one of the staff members said in front of me that would be babying her. Also the staff sent me to room 200 just because I was crying & anxious because I couldn't have my doll who looks like my favorite singer that I made. They then gave me an adovan shot & I cried so hard I couldn't catch my breath for about 1 minute I reached my hand out for comfort when I was trying to catch my breath & they did nothing . Also I emotions & how I felt were so poorly valued that the people who were also there made fun of me & the staff would often send me to my room because they didn't want to be bothered by me & lastly I was discharged last Friday & I one of the nurses checked my vitals & she said that my blood pressure was low when I don't even have problems with my blood pressure & when I was discharged & my parents saw me they noticed that I didn't look like I was feeling OK because they drugged me during my 3 day stay I was there they gave me a blood pressure medication which I don't need. & then they also gave me benadryl & mixing it with other medications. Tbh I'm so glad I'm back home & I want others to read my story about this place & my experience was awful & I want others to think wisely about coming here .

Response from the ownerInvalid relative date format:
Morgan, we are sorry to see this. We take these concerns seriously and want to address them appropriately. Protecting your privacy is important to us, and we are unable to discuss specifics in a public forum. Our goal is to ensure that everyone is treated with kindness, compassion, and respect. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of the expressed concerns. Please reach out to our patient relations department at pav-community-relations@pavilionwp.com.
Shirley Solis
2 weeks ago
5

While nobody wakes up wanting to go to a mental health hospital, specially on a TDO (temporary detention order), I must say The Pavilion turned out to be a God sent for my son! My son had 2 TDOs in Florida and after 3 days would check himself out. Thankfully, this last time it happened in Virginia and the system was different. In other words, he wasn't going to get released just because he wanted to. On the contrary, he was kept in the hospital until he got well. After 18 days, I finally had a conversation with my son and heard him as the son I knew and know he is in my heart. He had not been like this in 4 years. It would not have happened without the support of the staff in the Pavilion- the Case Workers: Tonya and Kamryn and the nurses in unit 400. Tonya and Kamryn were my lifeline to him being released successfully and at the right time, making sure I communicated with them to let them know what my son was like when he was healthy- this was crucial! These ladies love what they do and it shows. It is not easy to reach them, but have them on speed dial, because eventually you'll reach them. NOTE: The process overall can be VERY frustrating, especially because my son didn't sign the ROI (release of information) right away and nobody would tell me anything, and although that was VERY difficult to understand, especially because I was so far away, I continued to insist and call multiple times a day. At the end of the day, I was fighting for my son and his rights to get healthy. I personally traveled to the Pavilion from South Florida and confirmed it was a beautiful place, well kept with kind staff. It is not perfect and I'm sure they have a lot to work on, but the result? A son who went back to his baseline, who is in touch with his true self and a family that is more than grateful to finally have a chance to support him and love him back to the best version of himself. If your family member is here, my advice is this: 1) Be ready to call as many times as needed, to as many extensions as needed until someone hears you (they are busy doing the work and are not always available). You will be frustrated at times, but breath and keep going. Try to email as well. 2) Insist on requesting your family member signs the ROI- things got MUCH easier after that. 3) Visit your family member (ask for visiting hours and days)- I feel like when there is a familiar face, the staff begins to know who you are and they communicate more with you. 4) When you speak to your family member, tell him/her to cooperate and give them the names of the Case Worker so they can know who to turn to for help. Lastly, whoever you are and wherever you are, I pray God will give you and your family member a breakthrough. Don't lose hope and don't lose faith.

D. Davis
3 weeks ago
3

I was admitted to Pavilion on May 7 and was at the facility until my discharge on May 15. I'm ONLY giving them 3 stars because of the following people who was part of my care while there. Those people are: Leads Shay, & "LAY" <3 who were so kind, passionate, genuine & truly made an impact on my life while there. They gave me kindness & reassurance when I couldn't find it in me to give myself, Nurse Melissa who no matter what she had going on at the nurse's station stopped to listen & addressed my needs promptly, Dr. Marshall who listened and was always around if I ever needed to talk about symptoms or whatever the case & provided the correct care/medicine immediately to ensure my mental health needs were promptly met & I stayed on course, Ms. Tonya who found me after care in the area I requested & involved me in my discharge plan. She is SO GENUINE in everything she does whether it was class or just one on one interaction. She definitely shines bright in a setting that isn't ideal for anyone, but sometimes a must. Last but certainly not least, is my girl KAYLAAAAA!! and Nurse Angel. Man Kayla, I looked forward to you & your therapy classes EVERY DAY!!! It ALWAYS turned my attitude, mood, and outlook on things around no matter my circumstance in Pavilion and what I was dealing with on the outside while in there. I can't thank you enough or brag on you enough for just being you and a light within that place. Man. You, Shay, & Lay ROCK!!! Y'all 3 were "my shoulder to cry on" even when I didn't cry on your shoulder lol & y'all made it a safe space to confide in y'all if need be. SOMEBODY GIVE THEM A RAISE OKAYYY!!! for real! Last, but certainly not least, is Nurse Angel. Your beauty INSIDE AND OUT, genuineness, eagerness to help, classes (the vision board), taking us outside, music therapy, etc. truly makes a difference even when you don't know or see it. Keep being you in a field that needs more people like you among the others I spoke on. Oh, and Cam.....your redirection of patients is SO ON POINT and appreciated. I've never seen that before and just how you do it with a bubbly personality and make the redirection fun & light is AMAZINGGGG. Seeing you with others impacted me as well. It put a smile on my face every time I saw you redirect others in a positive direction. I love all of you for what y'all gave me while there....hope, kindness, smiles, talks, everything. <3 <3 May God bless you and your families abundantly for the work y'all are doing. Now.....let me just say this. If you are discharged and Benjamin Pierce sends your medicine to the pharmacy, YOU CAN FORGET GETTING A PRIOR AUTHORIZATION if needed. I have called EVERYYYY DAYYYY since I was discharged on May 15. I have left messages with everyone possible in the unit and two receptionists trying to get him to call Glendale Pharmacy for a specific medication my insurance will not pay for until he does. The price of the medicine is $202 without the PA. Who, after being discharged from a mental health facility, especially if they don't have a support system on the outside, has the means to pay that...?? I'll wait....! Exactly! NOBODY. It's just ridiculous it's been a week since discharge & I don't have a medicine HE PRESCRIBED TO THE PHARMACY that's needed to make a difference in my every day life & mental well being. It's frustrating and he must want to see my face again. Somebody needs to take that $202 from his paycheck and get my medicine lol maybe then he will do a PA for me. That's all.

Cordel Mcgraw
3 weeks ago
1

2 and a half years ago I was here released on a Saturday to a facility shutdown turned around and admitted to another facility where a social worker contacted your facility and no statement could be given on how y’all sent me to a shut down facility on a weekend and now there’s no record of me being here how convenient good thing I got statements from the social worker and paperwork issued by your facility to prove y’all are lying and covering your mistakes

Response from the ownerInvalid relative date format:
Cordel, we are sorry to see this and would like to offer our support. In accordance with HIPAA regulations, we cannot discuss individual concerns publicly. If you would like to discuss your concerns further, we encourage you to contact our dedicated Patient Advocacy Team at pav-community-relations@pavilionwp.com. We wish you nothing but the best.
Ryan Gies
1 month ago
1

After being released from here. I had no way of getting my medications. I kept going up to the pharmacy and they kept telling me that the pharmacy was waiting on doctor’s approval. This went on for about a week. Needless to say, without any medication I experienced another psychotic episode and ended up at Riverside Mental Hospital. I was at Riverside for 14 days. A few days after I was released from Riverside I received a text message notification (your prescriptions are ready for pickup from the pavilion pharmacy). Keep in mind that this had been an entire 4 weeks or rather a month since discharge from the Pavilion. What is the point of admitting oneself whether voluntarily or involuntarily to the Pavilion if when you get out you can’t get the medications that they prescribed for 4 weeks???? Like what a waste of time. On the contrary, Riverside was a great experience!!! Go to Riverside not dysfunctional Pavilion.

Response from the ownerInvalid relative date format:
Ryan, we take these concerns seriously and want to address them appropriately. Due to HIPAA regulations, we are unable to discuss specific details publicly. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at pav-community-relations@pavilionwp.com.
Nathan Campbell
1 month ago
1

My 18 year old was placed here for five days and it is no better than a detention center. Rude people with zero compassion for patients or their families, and NO THERAPY. If you have a choice, do not send your loved ones here.

Response from the ownerInvalid relative date format:
Nathan, we are truly sorry to hear this. Due to privacy regulations, we are unable to discuss specific details in this forum. Please reach out to our patient relations department at pav-community-relations@pavilionwp.com so we can directly address your concerns.
Erick Ayala
1 month ago
5

Thank you for everything. Despite the negative reviews, I can confidently say that the care provided at the Pavilion is deeply rooted in the patients’ well-being. Every action, even when difficult, was done with the intention of helping us stabilize and heal. The psych techs did the best they could with the resources available to them, and it showed. The night shift in particular was especially compassionate and grounded. The nurses were incredible, offering both medical support and emotional presence. The psychiatrists and doctors were thorough, respectful, and intentional in their care. And the social workers were kind and supportive throughout the process. My only recommendation would be for the social work department to offer more personalized accommodations for patients in unique situations. For example, I was in a long-distance relationship and wasn’t able to make a call to my partner despite advocating for it, which affected my emotional regulation. I also had college finals and final projects to complete during my stay, and unfortunately no efforts were made to help me navigate that. I understand they’re limited in scope, but a little extra advocacy in those areas would’ve made a big difference. Still, I am overwhelmingly grateful. My time at the Pavilion changed my life. And hopefully one day, I’ll walk back through those doors—not as an inpatient, but as a psychiatrist. Thank you for being part of my healing. — Erick Ayala Contreras

Savannah Renee
2 months ago
2

I was involuntarily committed during a very short staffed weekend and had no access to gluten free food as someone with celiac disease. My loved ones tried to bring me food while I was there and I wasn’t given any of it and kept being given food that was definitely not gluten free. I lost 25 pounds during the time I was there. They also stole my clothes that my parents brought for me so I had to wear the same pair of scrubs the entire time I was there. I had a mental breakdown and my experience here exasperated all of my mental health issues. The on floor staff is amazing, but the doctors are AWFUL!

Response from the ownerInvalid relative date format:
We are sorry to see this. We take all concerns seriously and want to address them appropriately. Privacy regulations prevent us from discussing specific details here, but we encourage you to reach out to us at pav-community-relations@pavilionwp.com so we can address any concerns directly and work towards a resolution.
Katherine White
3 months ago
1

Shawn Crawford
3 months ago
1

Lucas Mart
3 months ago
4

I went to get help and they end up TDOing me because I guess they realized my problems were a lot more serious than even I realized. One of the head nurse practitioners I believe is named Alison and she’s very smart lady concerned with actually helping people. The place just seems understaffed at times which doesn’t allow for everyone’s needs to be met. I remember one time specifically a man was exposing himself multiple times and there were no security guards so the female nurses had to take care of it. There’s also little issues like not enough towels or clothes so maybe bring your own if you can. Waiting for meds can be quite long too. Overall an alright place but there’s better like Virginia Beach Psychiatric Hospital in my opinion. Groups can be sort of discombobulated at The Pavilion as well. A lot of the nurses are great though like Aaliyah and Linda. The social workers do a great job as well I wish their job wasn’t so stressful for them.

Trevor Bane
3 months ago
5

Great staff and support. For profit organization. Operations need to stop worrying about profit and more about patients!!!!

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