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The Pavilion at Williamsburg Place

5483 Mooretown Road Williamsburg, VA 23188
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The Pavilion at Williamsburg Place VA 23188

About The Pavilion at Williamsburg Place

Their acute care programs are designed to stabilize your condition quickly, providing intensive levels of care for anyone considered a danger to themselves or the people around them, and to people who can no longer function due to a psychiatric condition.

As part of their treatment program, they use a number of different methods in conjunction with individual and group therapy. Cognitive behavior therapy (CBT) is a type of therapy that focuses on restructuring your thought patterns and behavior patterns that contribute to substance use or mental health disorders. The idea is to shift your internal feelings so that you have more control over your external actions.

Dialectical behavioral therapy (DBT) is a type of CBT. It focuses specifically on giving you the skills needed to navigate intense negative emotions and work through relational conflicts. I believe it’s slightly more practical than CBT because the goal is to build new skills that help you manage challenging situations.

For older adults in particular, they offer recreational therapy like exercise and games to improve their cognitive function and help them feel happier overall. They also host fun karaoke sessions so all residents can spend time together in a light-hearted way.

Facility Overview

Bed icon 66
Number of Available Beds

Similar Rehab Centers

Latest Reviews

Hailey Lincoln
1 week ago on Google
3
Some of the staff are nice some are very rude. They barely feed you most days and I was allergic to all the snacks. They ran out of scrubs at one point and the soap they give you is as thin as water I struggled to stay clean. I was TDO unfortunately. The social worker was very rude to me and threatened to keep me there longer if I didn't stop asking questions.
Response from the owner1 week ago
We're sorry you didn't have a pleasant experience with our business. Customer satisfaction is always a top priority and if there is anything else we can do, please do not hesitate to let us know.
Sharina Mason
2 weeks ago on Google
5
First I will like to say thank you to the staff at the pavilion of Williamsburg Va.First its start with Purcell Piggott for stepping right in when I neede the help.Second thanks to Lisa in admissions for calling me day and night and helping me with the paperwork.All all the staff from the front of the house to the back of the house you all don’t know how much you all helped me.Thanks again and again
Response from the owner1 week ago
Thank you, Sharina, for your heartfelt review! We're thrilled to hear that Purcell and Lisa, along with our entire team, were able to provide the support you needed. Your kind words inspire us to continue delivering compassionate care. We're grateful for your trust and look forward to serving you in the future!
Mia S
2 weeks ago on Google
1
Trigger Warning: Mentions of suicidality, medical neglect, and mistreatment. I was admitted to this facility after experiencing mild psychosis brought on by overdosing on a prescribed medication (Xywav)— which was made worse by the fact that there was no communication between this facility and the hospital I came from so they took me off it cold turkey, which caused my symptoms to worsen significantly, and the care I received here only deepened the crisis. They put me on a cocktail of new medications—some of which worsened my symptoms—and I attempted suicide twice while under their care. During my stay, I was highly paranoid, and I felt this vulnerability was used against me rather than treated with empathy or understanding. I became convinced that TV commercials were sending me messages telling me to die. I thought everyone was replaced by a clone, that I killed people, and that I was going to be tortured, I was going to prison for the rest of my life, and much more. Every day was a new terrifying delusion that shook me to my core. That’s how severe my psychosis was. When staff found me after my first suicide attempt, instead of treating me with compassion, I was physically assaulted—my hair pulled, I was hit, and called "stupid." I was sent to the hospital after that incident wearing only socks in the rain, and my family was never notified. They only learned what happened when they came for a visit and saw the condition I was in. During my month-long stay, I was barely able to take care of myself—mentally and physically. I could not properly brush my teeth, hair, or even shower. No one helped me. One night, someone cut my pants up to the knee while I was asleep. Why? I have no idea. It felt like punishment for being put on 24-hour watch after my attempts. My family sent me clothing and other necessities, which were never given to me. I found out after I was discharged that those items had just been stored away. Over a 4-week period, patients were only allowed outside twice. Visitation was extremely limited to about 30 minutes—and yet my mother and sister drove nearly 4 hours round trip just for those brief visits. When they saw me, they were horrified at my appearance and tried to advocate for better care. Nothing changed. To be fair, there were a couple of kind souls on staff—one woman braided my hair, and another made me a card that said I was loved. I am still grateful for those small acts of humanity. But they were exceptions in a place that otherwise felt cruel, dehumanizing, and unsafe. When I left, I was given a diagnosis of "schizoaffective disorder"—a label I now believe to be incorrect. The psychosis I experienced was the direct result of withdrawal from a powerful sedative (GHB-based), not a chronic mental illness. After time and proper medical follow-up, I no longer need antipsychotic medication, and I'm currently in the process of getting reevaluated. This facility failed me in the most vulnerable moment of my life. I arrived needing basic care, medical oversight, and a shred of human empathy. What I got instead was neglect, humiliation, and mistreatment. Please, do not send your loved ones here. Even in crisis, there are other options. This place made me worse, not better. And I would never want anyone else to go through what I did.
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6.2 / 10

Accepted Insurance

The Pavilion at Williamsburg Place works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient rehabs offer community-based addiction treatment, enabling clients to remain in their homes while in recovery. Their levels of care typically include partial hospitalization (PHP), intensive outpatient (IOP), standard outpatient, and sober living programming. Most outpatient facilities offer addiction counseling and recovery-focused life skills training. Integrative programs include evidence-based holistic therapies, such as meditation, music therapy, and massage. Facilities specializing in alcohol and/or opioid addiction may also provide medication assisted treatment (MAT).

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

aftercare iconAftercare Support

Clients participating in a rehab aftercare program receive comprehensive and customized support as they leave high-intensity treatment, reintegrate into their community, and focus on maintaining their sobriety. These programs offer a wide variety of services to align with the client's unique and evolving needs, often including medical, mental health, and social service program referrals. Clients typically develop their drug rehab aftercare plan in conjunction with their case manager and care team.

medically-assisted-detox iconMedically Assisted Detox

Known as the first step of the addiction recovery process, medical detox is the removal of addictive drugs and alcohol from your body and helping manage physical withdrawal. Medically assisted detox takes place in an inpatient setting where you will be closely monitored by a team of medical professionals to ensure your maximum health and safety. Medications like Suboxone or Vivitrol may be administered if needed to alleviate any potential withdrawal symptoms. This process is typically at least partially covered by most insurance plans.

24-hour icon24-Hour Clinical Care

24-hour clinical care in Virginia features a highly trained team of professionals to treat your physical, mental, and emotional needs. Doctors and nurses are available to prescribe and administer medications. Psychologists and counselors provide professional counseling. Other experts such as nutritionists and addiction specialists may also offer support. This 24/7, comprehensive care is designed to give you the support you need to begin a successful recovery.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you enroll in drug rehab in Virginia, a treatment plan is designed by professional staff in order to help you overcome drug addiction and modify addictive behaviors. This may include evidence-based treatments, group and individual therapy, and relapse prevention.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Virginia provides substance abuse treatment for individuals struggling with addiction and co-occurring mental health disorders. These programs incorporate evidence-based therapies such as cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and trauma-informed care. With a variety of treatment options available, including outpatient, inpatient, and residential programs, you can find personalized care to support you in achieving sobriety and learning the skills to maintain long-term recovery.

Dual diagnosis treatment is a specialized form of rehab where you receive care for both a substance use disorder and a mental health disorder at the same time. You're provided access to medical staff and mental health experts throughout the program. Additionally, mental health services tend to include multiple forms of therapy, including individual therapy, group counseling, relapse prevention education, and cognitive behavioral therapy (CBT).

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
seniors-program thumbnail image

Seniors Program

Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Family therapists work with all members of the family to understand the roles they play in the addiction dynamic. Addressing these patterns is crucial to developing healthier ways to interact and support each other, as well as contributing to a more effective recovery for their loved ones.

When men and women in Virginia participate in group therapy sessions, they learn to freely express their emotions in a non judgmental setting. This helps you process your feelings and begin to understand the link between your thoughts, feelings, and behaviors that are associated with addictive behavior.

Men and women in Virginia use individual therapy to focus on addiction related challenges as a necessary part of their drug and alcohol addiction treatment. Your therapist guides you in developing coping strategies, setting realistic goals, and building a strong foundation for an improved quality of life.

Amenities

  • private iconPrivate Setting
  • private-room iconPrivate Rooms
  • home-setting iconResidential Setting

Staff & Accreditations

Staff

Angela Pasley-Rich, MSW

Chief Executive Officer

Andrew Doss

Chief Financial Officer

Dr. Benjamin Pierce

Medical Director

Garry Spain, LCSW

Director of Business Development

Stephani Rockwell

Director of Admissions

Kelly Lane

Director of Human Resources

Mary Martin

Director of Nursing

Charrise Wade

Executive Assistant

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

5483 Mooretown Road
Williamsburg VA, 23188

Fact checked and written by:
Hayley Wilson
Edited by:
Peter Lee, PhD

Rehab in Cities Near Williamsburg

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Reviews of The Pavilion at Williamsburg Place

1.96/5 (235 reviews)
1
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
5
39
4
17
3
10
2
8
1
166

Reviews

1
Terrible!

I would give a zero if I could! My wife was in there for 7 days. I tried diligently to talk with a doctor concerning my wife, I was trying to see how she was doing. Never heard back. I was out of work for 3 days during this time my wife was in there and I was told to file fo ... Read More

Charles N.
Reviewed on 11/14/2024
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
1
1
Abused by S. Dhillon

The thieves at this "rehab" violated my hippa rights & abused other patients due to their "financial status" & intelligence - Doctor & hospital denies individuals drinking on the job & broken down facility such as funny tasting ice/water, abusive 15 minute ch ... Read More

Joseph William N.
Reviewed on 12/22/2023
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
1
1
Need help don’t go here

I worked here for close to a year. This is not the place to go if you are hoping to get better. They will only try to give you meds. There is no therapy or counseling here. Most staff don’t care about you. Patients are mistreated or simply ignored. It’s horribly sad. It ... Read More

Eric J.
Reviewed on 9/16/2023
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
1
Overall Experience
Date Submitted
Reviewer

Google Reviews

BL333
6 days ago
1

I will be reporting this facility for questionable practices. My son was a patient there. I know, like my son, many people dont get a choice in which facility they get placed at, but if you do, DO NOT GO HERE. The lack of care for his wellbeing, complete disregard to schedule a follow-up, told "we dont typically do that." For someone who has just experienced a mental health crisis? Unacceptable. There was also questionable billing, inconsistency and almost obsolete communication including zero callbacks or return of email after using thier "contact us" form twice. And false insurance claims on another minor child of mine that I am not sure how they even got the information for. I had to call my insurance company to let them know was a fraudulent claim. This facility has a lot of work to do , especially if you call yourself "patient centered." As a Healthcare provider myself, it is shameful and quite frankly sad for the patients and thier families who are trusting you for help in a vulnerable and scary time. Do better.

Response from the owner
We take these concerns seriously and want to address them appropriately. Due to HIPAA regulations, we are unable to discuss specific details publicly. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at pav-community-relations@pavilionwp.com.
Gabriel Carrillo
1 week ago
1

Worst place for mental health and to detox. The nurses don't do their jobs or listen to concerns don't get enough to eat. Keep you longer for having an opinion even if it's respectfully said. Worst experience ever. Worst when I got out due to emotional stress. Kept me in my room for almost to days and wouldn't tell me why I couldn't come out. First night there all I got was a thin sheet and a pillow that didn't support and beds are so thin it's like sleeping on concrete. Freezing at night and can't even look outside cause you can't open the blinds and some of the windows are blacked out. Forsee a lot of lawsuits.

Response from the owner
We take these concerns seriously and want to address them appropriately. Due to HIPAA regulations, we are unable to discuss specific details publicly. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at pav-community-relations@pavilionwp.com.
Riscinda Newson
1 week ago
1

This place feels more like a prison than a treatment facility. The level of professionalism is absolutely nonexistent. The nurses have no honesty or consistency — one told us our loved one was doing well, while another came out shortly after with a completely different story, saying our loved one was not doing well and couldn’t have visitors. The lack of clear and truthful communication is deeply concerning, especially when families are already under so much emotional stress. What’s even more troubling is the disregard for privacy. Staff members discuss patients’ personal conditions in the lobby, in front of strangers. Yet they claim to strongly enforce HIPAA policies — how can that be true when families aren’t even given a private space to speak freely? If your loved one is in need of mental health support, please think twice before sending them here. This facility lacks compassion, organization, and basic respect for patients and families. I wouldn’t wish this experience on anyone. If I could give negative stars, I would.

Response from the owner
We are truly sorry to hear this. Due to privacy regulations, we are unable to discuss specific details in this forum. Please reach out to our patient relations department at pav-community-relations@pavilionwp.com so we can directly address your concerns.
Hailey Lincoln
1 week ago
3

Some of the staff are nice some are very rude. They barely feed you most days and I was allergic to all the snacks. They ran out of scrubs at one point and the soap they give you is as thin as water I struggled to stay clean. I was TDO unfortunately. The social worker was very rude to me and threatened to keep me there longer if I didn't stop asking questions.

Sharina Mason
2 weeks ago
5

First I will like to say thank you to the staff at the pavilion of Williamsburg Va.First its start with Purcell Piggott for stepping right in when I neede the help.Second thanks to Lisa in admissions for calling me day and night and helping me with the paperwork.All all the staff from the front of the house to the back of the house you all don’t know how much you all helped me.Thanks again and again

Meher Khan
2 weeks ago
1

Mia S
2 weeks ago
1

Trigger Warning: Mentions of suicidality, medical neglect, and mistreatment. I was admitted to this facility after experiencing mild psychosis brought on by overdosing on a prescribed medication (Xywav)— which was made worse by the fact that there was no communication between this facility and the hospital I came from so they took me off it cold turkey, which caused my symptoms to worsen significantly, and the care I received here only deepened the crisis. They put me on a cocktail of new medications—some of which worsened my symptoms—and I attempted suicide twice while under their care. During my stay, I was highly paranoid, and I felt this vulnerability was used against me rather than treated with empathy or understanding. I became convinced that TV commercials were sending me messages telling me to die. I thought everyone was replaced by a clone, that I killed people, and that I was going to be tortured, I was going to prison for the rest of my life, and much more. Every day was a new terrifying delusion that shook me to my core. That’s how severe my psychosis was. When staff found me after my first suicide attempt, instead of treating me with compassion, I was physically assaulted—my hair pulled, I was hit, and called "stupid." I was sent to the hospital after that incident wearing only socks in the rain, and my family was never notified. They only learned what happened when they came for a visit and saw the condition I was in. During my month-long stay, I was barely able to take care of myself—mentally and physically. I could not properly brush my teeth, hair, or even shower. No one helped me. One night, someone cut my pants up to the knee while I was asleep. Why? I have no idea. It felt like punishment for being put on 24-hour watch after my attempts. My family sent me clothing and other necessities, which were never given to me. I found out after I was discharged that those items had just been stored away. Over a 4-week period, patients were only allowed outside twice. Visitation was extremely limited to about 30 minutes—and yet my mother and sister drove nearly 4 hours round trip just for those brief visits. When they saw me, they were horrified at my appearance and tried to advocate for better care. Nothing changed. To be fair, there were a couple of kind souls on staff—one woman braided my hair, and another made me a card that said I was loved. I am still grateful for those small acts of humanity. But they were exceptions in a place that otherwise felt cruel, dehumanizing, and unsafe. When I left, I was given a diagnosis of "schizoaffective disorder"—a label I now believe to be incorrect. The psychosis I experienced was the direct result of withdrawal from a powerful sedative (GHB-based), not a chronic mental illness. After time and proper medical follow-up, I no longer need antipsychotic medication, and I'm currently in the process of getting reevaluated. This facility failed me in the most vulnerable moment of my life. I arrived needing basic care, medical oversight, and a shred of human empathy. What I got instead was neglect, humiliation, and mistreatment. Please, do not send your loved ones here. Even in crisis, there are other options. This place made me worse, not better. And I would never want anyone else to go through what I did.

Response from the owner
We take these concerns seriously and want to address them appropriately. Due to HIPAA regulations, we are unable to discuss specific details publicly. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at pav-community-relations@pavilionwp.com.
Ash Dail
3 weeks ago
1

Shameful I can’t leave less than one star after being mentally abused by staff, coerced into signing documents I have no memory of and retaliated against for the acuity of my situation. The process of retrieving my records for my own and continuing healthcare provider review is ridiculous and unprofessional, Venessa Miller, the phone extension she gave me doesn’t even have her name on the answering machine. They forced me to sign a financial agreement as a condition of discharge, expecting payment of almost $1000 to leave. I was there on a TDO. And the payment arrangement they forced me to sign before I could leave (through April 2027!!) is double what my insurance is showing me responsible for and the finance counselor, Marika, has no last name or email listed on business card. No email addresses at all, patient portal option, records request option, anything of the sort is available online on their website site, only their admissions phone number. This facility is absolutely inadequate and failed to provide the necessary basic human needs and decency necessary to stabilizing someone after two attempts on their life, Miss Stephanie on unit 100, Paul (?) at the nurses station, all techs on 200 unit. What are their qualifications and training ?? Because it was visibly not existent. How about Irhonda at the “private back entrance.” Retaliation for dropping a clipboard and refusing to sign the paperwork she forced on me. And now I can’t have my records because I didn’t sign a release of information on myself at time of admission? In police custody?Never have I ever had to. I’ve been TDO before and I may be mentally unwell but I’m not an idiot. I had to fight Venessa to send me a new ROI after discharge at which point she informed me of a charge for the records. No mention of the sort available anywhere on their website and this was not relayed to me prior. In fact, the first person I spoke to in the records department was primarily focused on first informing me there was a charge. We don’t care why? You didn’t follow up with my continued care providers at all to make sure I was following through with the self reported post discharge care. This facility continuing to mentally and financially abuse people at their most vulnerable and desperate for help is egregious and negligent at best. Do NOT send anyone you love to Pavilion. Go literally anywhere else.

Tia
1 month ago
1

I'm worse now than I was before I stayed at The Pavilion. Absolutely abysmal the way staff act and treat the patients. Staff are beyond unprofessional; eating candy and food behind the desk in plain view of patients while sitting RIGHT under a sign that tells them to not eat in view of patients, swearing at patients, gossiping and laughing loudly during intake and nighttime. When I was first being admitted, the workers named Jessica and Victor laughed loudly and joked in front of me while I was going through intake and signing all the papers they gave me. It was extremely unprofessional and made me even me feel horrible given this was my first experience at The Pavillion. I had given one male staff member my clothes to be washed at 7pm at night. When I was being let go from the facility at 2pm thr next day I asked for my clothes back... I received them in a brown bag wet and smelling damp. My clothes had clearly been left in the washing machine wet for hoursssss and never dried. While waiting around the staff desk area I overheard two female staff members talking amongst themselves. One of them remarked that she enjoyed working behind the desk instead of on the units because she could "slack off" and "relax". I wish I got her name... During my discharge I noticed I was not given all of my property. When I brought this up to staff, it turned out they had missed an entire other bag of my property. Thank goodness I caught this myself. Mr. Leon tried to give me a totally different patients discharge papers. When I told him I already habe discharge papers, he vehemently disagreed with me until he stopped for a second to look at the name on the manilla envelope to see it wasnt my name. He apologized. It wasnt until I was in the uber and half way through my 3 hour ride home that I realized I had NONE of the perscriptions that were in my property. Because the nurses at The Pavillion NEGLECTED to give me back all of my property they have caused me so much stress, headache, and now financial loss -- solely during to their incompetence. I had to go that night totally unmedicated. The next morning I had to pay over $70 to replace some of those perscriptions as they were controlled substances and my insurance would not cover more of them as it was before the refill date. So thank you, The Pavillion, for providing me outstanding, professional, top notch mental health services while I was in your care. The 'staff' that are employeed at The Pavillion either need to go through additional extensive training to correct their unprofessional and carelessly lazy behavior... The Pavillion needs to do some serious work to better their facility. Having this many 1 star ratings is embarrassing and its about time whoever is in charge made some real changes in the way they operate. I suggest you bring in a third party organization to come in and give suggestions to fix the plethora of ingrained issues your facility has.

Response from the owner
We are sorry to see this and would like to offer our support. In accordance with HIPAA regulations, we cannot discuss individual concerns publicly. If you would like to discuss your concerns further, we encourage you to contact our dedicated Patient Advocacy Team at pav-community-relations@pavilionwp.com.
Bridge Contreras
1 month ago
5

XD
1 month ago
2

Unfortunately, this place lied and claimed I had lice in order to refuse to admit me. I knew it was a lie because I came back the next day claiming I used a product, and they admitted me even though it takes at least a week or longer to actually treat lice, meaning that they just lied because they didn’t want me there, even though people specifically come to this place for reasons such as that they are at the risk of committing suicide.

Response from the owner
We take these concerns seriously and want to address them appropriately. Due to HIPAA regulations, we are unable to discuss specific details publicly. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at pav-community-relations@pavilionwp.com.
Abigail H
1 month ago
1

My experience here was awful. If you are struggling with mental health issues especially depression and anxiety and genuinely need care. Do NOT go here. The “care” they provide is worse than jail. It’s impossible to sleep at night due to the social workers consistently slamming doors or straight up gossiping or giggling to themselves when the patients started acting up. Their solution to a patient breaking down is telling them to go sit down in the main room which all you could do was watch TV, color kids drawings, or play childish board games. When this is an adult facility. Another solution they had was just giving patients medication that essentially made them zombies so they were more tolerable. Also making calls to family or friends was terrible due to the phone quality being so awful. It sounded like communicating between two cans and a piece of string. And only having 1 day out of the week for visitation.This is NOT a care center and it’s more so a holding facility. The stuff they give you for hygiene is awful. The beds and blankets they give is also awful. The food here was barely tolerable. And other than the psychiatrist and lead nurse. I felt like none of the social workers actually cared and wanted to help. I was in a worse mental state in that “hospital” than I was when I was home. If you or someone you love is in crisis DO NOT go here. If I could give 0 stars I would.

Response from the owner
We take these concerns seriously and want to address them appropriately. Due to HIPAA regulations, we are unable to discuss specific details publicly. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at pav-community-relations@pavilionwp.com.
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