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The Pavilion at Williamsburg Place

5483 Mooretown Road Williamsburg, VA 23188
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The Pavilion at Williamsburg Place VA 23188

About The Pavilion at Williamsburg Place

Their acute care programs are designed to stabilize your condition quickly, providing intensive levels of care for anyone considered a danger to themselves or the people around them, and to people who can no longer function due to a psychiatric condition.

As part of their treatment program, they use a number of different methods in conjunction with individual and group therapy. Cognitive behavior therapy (CBT) is a type of therapy that focuses on restructuring your thought patterns and behavior patterns that contribute to substance use or mental health disorders. The idea is to shift your internal feelings so that you have more control over your external actions.

Dialectical behavioral therapy (DBT) is a type of CBT. It focuses specifically on giving you the skills needed to navigate intense negative emotions and work through relational conflicts. I believe it’s slightly more practical than CBT because the goal is to build new skills that help you manage challenging situations.

For older adults in particular, they offer recreational therapy like exercise and games to improve their cognitive function and help them feel happier overall. They also host fun karaoke sessions so all residents can spend time together in a light-hearted way.

Facility Overview

Bed icon 66
Number of Available Beds

Latest Reviews

Rachel oneill
2 weeks ago on Google
1
I am not sure what is going on at this establishment but whatever is going on is highly unacceptable. A patient from this establishment has been harassing my boss for (3) years now. We work at a busy establishment & this individual calls day in and day out disrupting our business. My boss has contacted authorities. She has contacted supervisors at this establishment, but nothing has changed. A nurse yesterday stated, “what would you like me to do?” THE PATIENT IS UNDER YOUR CARE HARASSING A BUSINESS. I don’t have a psych degree, but I DON’T KNOW, TAKE AWAY HER PHONE PRIVILEGES? DO SOMETHING ABOUT THIS NONSENSE ASAP!!!!!!!!!!!!
Lena
3 weeks ago on Google
1
This was easily the worst experience of my life. It made everything 100x worse. They wouldn’t give me a medication I was prescribed for almost two years until I finally pushed for it they gave me it 3 days later and only 1/3rd of my dose. I felt horrible. This place has made my mental health that wasn’t that bad when I got there 100x worse. The staff was rude, they will cuss at you and treat you like you aren’t human or talk to you like a child and down you. They didn’t do any groups but twice and they alway felt inconvenienced to even be there and only did it because there was auditors there. We did nothing but eat and sit in a room, no windows just wild walls. I have been to a psyche hospital before and this one was a living nightmare. If it wasn’t for some of the patients I became friends with there it would have been traumatic experience. They would slam doors open your room door and leave it open every 10-15 minutes to scan your ANKLE MONITOR(it felt like house arrest but worse bc you weren’t even in your house at least). This isn’t a place of healing. If you asked staff for help or questions they would talk to you like You’re stupid and you’re bugging them. I wouldn’t send someone I here, hell I wouldn’t send someone I disliked here.
Response from the owner1 week ago
We are truly sorry to see this. Due to privacy regulations, we are unable to discuss specific details in this forum. Please reach out to our patient relations department at pav-community-relations@pavilionwp.com so we can directly address your concerns.
Cynthia Cohen
1 month ago on Google
1
Let me start off by saying that this place need to be investigated, My brother who is suicidal, schizophrenic, depressed, and bipolar was admitted to this place, he had signed a release form and told them my father and I can know every situation that is going on what the doctor says and more. My father and I had to endlessly call them no one ever picks up the phone and when they do they are extremely rude I had a nurse who said " I'm sorry I can't help you if you yelling in my ear," I told her I'm not yelling in your ear then she said "well this call ended" and hung up on me. The nurses are horrible as well as the receptionist. They said on Monday my brother will be released in 48 hours reminder he was only there for a few days today is Thursday we have not heard from brother nor any of the workers there my brother is very suicidal we don't know if he got released or not my family and i are worried. WE WILL GET OUR JUSTICE AND WE ARE CURRENTLY LOOKING FOR A LAWYER TO TAKE LEGAL ACTION ON PAVILLION, IF YOU OR A LOVED ONE HAS A MENTAL CONDITION I BEG YOU DO NOT SEND THEM HERE. THIS IS LIKE A JAIL FOR THE PATIENTS I HAVE READ THAT PATIENTS GET HIT BY OTHER PATIENTS AND THE NURSES DO NOT DO ANYTHING.
Response from the owner1 week ago
We take these concerns seriously and want to address them appropriately. Due to HIPAA regulations, we are unable to discuss specific details publicly. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at pav-community-relations@pavilionwp.com.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.2 / 10

Accepted Insurance

The Pavilion at Williamsburg Place works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient rehabs offer community-based addiction treatment, enabling clients to remain in their homes while in recovery. Their levels of care typically include partial hospitalization (PHP), intensive outpatient (IOP), standard outpatient, and sober living programming. Most outpatient facilities offer addiction counseling and recovery-focused life skills training. Integrative programs include evidence-based holistic therapies, such as meditation, music therapy, and massage. Facilities specializing in alcohol and/or opioid addiction may also provide medication assisted treatment (MAT).

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

aftercare iconAftercare Support

Clients participating in a rehab aftercare program receive comprehensive and customized support as they leave high-intensity treatment, reintegrate into their community, and focus on maintaining their sobriety. These programs offer a wide variety of services to align with the client's unique and evolving needs, often including medical, mental health, and social service program referrals. Clients typically develop their drug rehab aftercare plan in conjunction with their case manager and care team.

medically-assisted-detox iconMedically Assisted Detox

Known as the first step of the addiction recovery process, medical detox is the removal of addictive drugs and alcohol from your body and helping manage physical withdrawal. Medically assisted detox takes place in an inpatient setting where you will be closely monitored by a team of medical professionals to ensure your maximum health and safety. Medications like Suboxone or Vivitrol may be administered if needed to alleviate any potential withdrawal symptoms. This process is typically at least partially covered by most insurance plans.

24-hour icon24-Hour Clinical Care

24-hour clinical care in Virginia features a highly trained team of professionals to treat your physical, mental, and emotional needs. Doctors and nurses are available to prescribe and administer medications. Psychologists and counselors provide professional counseling. Other experts such as nutritionists and addiction specialists may also offer support. This 24/7, comprehensive care is designed to give you the support you need to begin a successful recovery.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you enroll in drug rehab in Virginia, a treatment plan is designed by professional staff in order to help you overcome drug addiction and modify addictive behaviors. This may include evidence-based treatments, group and individual therapy, and relapse prevention.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Virginia provides substance abuse treatment for individuals struggling with addiction and co-occurring mental health disorders. These programs incorporate evidence-based therapies such as cognitive-behavioral therapy (CBT), dialectical behavior therapy (DBT), and trauma-informed care. With a variety of treatment options available, including outpatient, inpatient, and residential programs, you can find personalized care to support you in achieving sobriety and learning the skills to maintain long-term recovery.

Dual diagnosis treatment is a specialized form of rehab where you receive care for both a substance use disorder and a mental health disorder at the same time. You're provided access to medical staff and mental health experts throughout the program. Additionally, mental health services tend to include multiple forms of therapy, including individual therapy, group counseling, relapse prevention education, and cognitive behavioral therapy (CBT).

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
seniors-program thumbnail image

Seniors Program

Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Family therapists work with all members of the family to understand the roles they play in the addiction dynamic. Addressing these patterns is crucial to developing healthier ways to interact and support each other, as well as contributing to a more effective recovery for their loved ones.

When men and women in Virginia participate in group therapy sessions, they learn to freely express their emotions in a non judgmental setting. This helps you process your feelings and begin to understand the link between your thoughts, feelings, and behaviors that are associated with addictive behavior.

Men and women in Virginia use individual therapy to focus on addiction related challenges as a necessary part of their drug and alcohol addiction treatment. Your therapist guides you in developing coping strategies, setting realistic goals, and building a strong foundation for an improved quality of life.

Amenities

  • private iconPrivate Setting
  • private-room iconPrivate Rooms
  • home-setting iconResidential Setting

Staff & Accreditations

Staff

Angela Pasley-Rich, MSW

Chief Executive Officer

Andrew Doss

Chief Financial Officer

Dr. Benjamin Pierce

Medical Director

Garry Spain, LCSW

Director of Business Development

Stephani Rockwell

Director of Admissions

Kelly Lane

Director of Human Resources

Mary Martin

Director of Nursing

Charrise Wade

Executive Assistant

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

5483 Mooretown Road
Williamsburg VA, 23188

Fact checked and written by:
Hayley Wilson
Edited by:
Peter Lee, PhD

Rehab in Cities Near Williamsburg

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Reviews of The Pavilion at Williamsburg Place

1.96/5 (225 reviews)
1
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
5
37
4
17
3
9
2
7
1
158

Reviews

1
Terrible!

I would give a zero if I could! My wife was in there for 7 days. I tried diligently to talk with a doctor concerning my wife, I was trying to see how she was doing. Never heard back. I was out of work for 3 days during this time my wife was in there and I was told to file fo ... Read More

Charles N.
Reviewed on 11/14/2024
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
1
1
Abused by S. Dhillon

The thieves at this "rehab" violated my hippa rights & abused other patients due to their "financial status" & intelligence - Doctor & hospital denies individuals drinking on the job & broken down facility such as funny tasting ice/water, abusive 15 minute ch ... Read More

Joseph William N.
Reviewed on 12/22/2023
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
1
1
Need help don’t go here

I worked here for close to a year. This is not the place to go if you are hoping to get better. They will only try to give you meds. There is no therapy or counseling here. Most staff don’t care about you. Patients are mistreated or simply ignored. It’s horribly sad. It ... Read More

Eric J.
Reviewed on 9/16/2023
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
1
Overall Experience
Date Submitted
Reviewer

Google Reviews

Rachel oneill
2 weeks ago
1

I am not sure what is going on at this establishment but whatever is going on is highly unacceptable. A patient from this establishment has been harassing my boss for (3) years now. We work at a busy establishment & this individual calls day in and day out disrupting our business. My boss has contacted authorities. She has contacted supervisors at this establishment, but nothing has changed. A nurse yesterday stated, “what would you like me to do?” THE PATIENT IS UNDER YOUR CARE HARASSING A BUSINESS. I don’t have a psych degree, but I DON’T KNOW, TAKE AWAY HER PHONE PRIVILEGES? DO SOMETHING ABOUT THIS NONSENSE ASAP!!!!!!!!!!!!

Tihitina Hanover
2 weeks ago
1

Lena
3 weeks ago
1

This was easily the worst experience of my life. It made everything 100x worse. They wouldn’t give me a medication I was prescribed for almost two years until I finally pushed for it they gave me it 3 days later and only 1/3rd of my dose. I felt horrible. This place has made my mental health that wasn’t that bad when I got there 100x worse. The staff was rude, they will cuss at you and treat you like you aren’t human or talk to you like a child and down you. They didn’t do any groups but twice and they alway felt inconvenienced to even be there and only did it because there was auditors there. We did nothing but eat and sit in a room, no windows just wild walls. I have been to a psyche hospital before and this one was a living nightmare. If it wasn’t for some of the patients I became friends with there it would have been traumatic experience. They would slam doors open your room door and leave it open every 10-15 minutes to scan your ANKLE MONITOR(it felt like house arrest but worse bc you weren’t even in your house at least). This isn’t a place of healing. If you asked staff for help or questions they would talk to you like You’re stupid and you’re bugging them. I wouldn’t send someone I here, hell I wouldn’t send someone I disliked here.

Response from the owner
We are truly sorry to see this. Due to privacy regulations, we are unable to discuss specific details in this forum. Please reach out to our patient relations department at pav-community-relations@pavilionwp.com so we can directly address your concerns.
Cynthia Cohen
1 month ago
1

Let me start off by saying that this place need to be investigated, My brother who is suicidal, schizophrenic, depressed, and bipolar was admitted to this place, he had signed a release form and told them my father and I can know every situation that is going on what the doctor says and more. My father and I had to endlessly call them no one ever picks up the phone and when they do they are extremely rude I had a nurse who said " I'm sorry I can't help you if you yelling in my ear," I told her I'm not yelling in your ear then she said "well this call ended" and hung up on me. The nurses are horrible as well as the receptionist. They said on Monday my brother will be released in 48 hours reminder he was only there for a few days today is Thursday we have not heard from brother nor any of the workers there my brother is very suicidal we don't know if he got released or not my family and i are worried. WE WILL GET OUR JUSTICE AND WE ARE CURRENTLY LOOKING FOR A LAWYER TO TAKE LEGAL ACTION ON PAVILLION, IF YOU OR A LOVED ONE HAS A MENTAL CONDITION I BEG YOU DO NOT SEND THEM HERE. THIS IS LIKE A JAIL FOR THE PATIENTS I HAVE READ THAT PATIENTS GET HIT BY OTHER PATIENTS AND THE NURSES DO NOT DO ANYTHING.

Response from the owner
We take these concerns seriously and want to address them appropriately. Due to HIPAA regulations, we are unable to discuss specific details publicly. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at pav-community-relations@pavilionwp.com.
Karen Ellinwood
1 month ago
1

I am an Registered Nurse of 41 years, I was a patient there 7/11-7/18/25, it's wasn't until the last day I could even function. I was medicated with a huge amount of benzodiazepines and other psychotropics, so much so that I couldn't even dial/remember my family's phone numbers. I only received my purse, shoes, and perfume. Everything else missing, wallet, all financial cards, d.l., Nurse license, 2 cell phones and my car keys. I had to pay $200 for a locksmith, $159.00 for cheap phone and service plan. Multiple calls and no answers. I have the police involved now, just ridiculous. This places contracts with mega health corporations, pitiful I never even had 1 therapy visit, NONE

Response from the owner
We are sorry to see this. We take all concerns seriously and want to address them appropriately. Protecting your privacy is important to us, and we are unable to discuss specifics in a public forum. Our goal is to ensure that everyone is treated with kindness, compassion, and respect. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of the expressed concerns. Please reach out to our patient relations department at pav-community-relations@pavilionwp.com.
Biniam Ghezai
1 month ago
1

Please don't take your loved once to this place and this place is a nightmare. There is no communication from top to bottom. Very unprofessional staff and no updates, no follow up from the treatment team or staff. They keep you in the dark and you wonder what they are doing to your loved one who needs help. We don't know if they are treating them or abusing them? They need to be investigated for the safety of the patients. When you call to get updates, they give you a run around and keep you on hold for a long time and sometimes they hung up on your ear. State of Virginia need to do through investigations and they are wasting taxpayer money. This is safety issues and this place is running unethical practices. They either need to fix it or shut down the place. Very frustrating and disappointing experience.

Response from the owner
We take these concerns seriously and want to address them appropriately. Due to HIPAA regulations, we are unable to discuss specific details publicly. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at pav-community-relations@pavilionwp.com.
RoaVAFurPawz
1 month ago
1

Oh the things I can say just through being in there alone. Pink Chicken which was blamed on the frozen packaging. They said it was already cooked, but we all know better. Most nurses and doctors are rude and without feeling. Roaches on the floor, bugs on the floor and walls in admissions. I found a roach shedding in my floor. Oh they also lock down the rooms during the day where patients had to ask permission for the bathroom. Let's see....had to clean my own restroom when allowed to go in. Insulin was refused to be given to War Veterans, a lady in unit 100 held down and forced to take an injection, she wasn't out of hand but they forced it anyway. Medications are not monitored properly, ankle monitors like im a damn prisoner or criminal for feeling depressed and anxious. Told our thoughts don't matter, that some really don't care, phone times not limited fairly for others to use. Call and get the ringer plenty but no pick up until a 2nd call...even 3rd. Yeah this place is a complete joke on groups. You barely talk about problems, rather it's Trivia about random history and crap. Given candy for right answers like children. Stuck with screaming patients and angry ones when Unit 100 is supposed to be for the most docile and calm. These aren't lies or slander. Im speaking from truth and actually witnessing this for myself. Oh and the reason they can't openly admit that this happens? It's all hush hush. So whoever the owner is better watch out. I call on places that completely ignore OSHA and HIPAA regulations.

Response from the owner
We’re sorry to see this and want you to know we take all concerns seriously. Please know that our priority is always to provide high-quality care in a clean, safe, and supportive environment for all we serve. Due to HIPAA regulations, we are unable to discuss specific details publicly. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at pav-community-relations@pavilionwp.com.
time is a rubix cube
1 month ago
1

Getting sent to this facility was, 100%, without a doubt, one of the absolute WORST experiences of my ENTIRE LIFE, HANDS DOWN. I was never supposed to end up in this facility. It happened about a year ago, completely incidentally, due to a fight I was in with my abusive family members. Some absolute fool, possibly my neighbor, thought they were smart enough to "weigh in" on my life, and decided to call the cops on me. This then led to ten days of me dealing with a highly coercive, bureaucratic, non-consensual mental health nightmare that left me seriously damaged, after having already dealt with over twenty years of serious abuse at the hands of the system, including my family and friends. Following two days of being chained to a bed in some other hellish facility in Arlington, I was sent to The Pavilion for the remaining eight days against my will. When I was here, I was kept in a state of near-constant discomfort. It was very bad. I was and am sane, whereas the other patients there were insane and I did not belong in there with them. I was not supposed to be sent to this facility or any facility, and that is simply a fact. It was not a choice I made, I was violated by the system and was dumped at this facility, fully against my will. I was incorrectly labelled as psychotic, pressured to take anti-psychotic pills entirely against my consent, was refused to be seen by mental health professionals, was fed horrible quality food, and received overall very shitty care. It was fun watching Star Wars, singing songs, making art in the dayroom, and spending time outside. I got some much-needed sleep, and was also reminded of the importance of resilence. But other than enjoying these small joys, this experience was simply an absolute nightmare, and the ONLY thing I was focused on was leaving this hell. Being forcibly sent to this awful facility made my mental health worse, not better, especially considering I was coming back to the same place of food insecurity, housing insecurity, loneliness, poverty authoritarianism, and domestic abuse that I was already in before. Anyway, I am doing much, much, much, much better now that I am not trapped in such a horrible nightmare of a place. My mental health has greatly improved, and I will not be going to any mental health facility of any kind ever again, especially this one. This was not a good experience. I was not healing while waiting in this facility, just waiting to get out so that I could get back to living my life happily, free from forces of coercion and authoritarianism. After I left, though, I did heal, and I am doing much better now. I advise anyone with mental health issues to please seek help outside of facilities like this. Call 988 or see a quality therapist. Do not go to facilities like this one. Stay far away from them. Much like the conditions of the shitty apartment I was living in prior to getting sent here, the conditions of this facility were TERRIBLE and the care was GOD-AWFUL. The Pavilion absolutely sucks! Yes, there are worse places to be, but this was quite horrible. One star. Bad.

Response from the owner
We are sorry to see this and would like to offer our support. In accordance with HIPAA regulations, we cannot discuss individual concerns publicly. If you would like to discuss your concerns further, we encourage you to contact our dedicated Patient Advocacy Team at pav-community-relations@pavilionwp.com. We wish you nothing but the best.
Ray Lineweaver
2 months ago
1

Melinda Michael
2 months ago
1

This is the worst hospital I have ever endure ! They lost my belongings and I haven’t been reimburse ! I had 13 clothing items and had to wear the same thing for 15 days straights ! And invaded all of my osha rights ! Do not go to this hospital if you’re working on your mental health.

Response from the owner
Melinda, we are sorry to see this and would like to offer our support. In accordance with HIPAA regulations, we cannot discuss individual concerns publicly. If you would like to discuss your concerns further, we encourage you to contact our dedicated Patient Advocacy Team at pav-community-relations@pavilionwp.com. We wish you nothing but the best.
Jeremy Hurley
2 months ago
1

This is not a treatment center. It’s a holding facility. My brother was recently placed here involuntarily, and I want to be absolutely clear: this is not a place where healing happens. It’s a chaotic, overcrowded facility that functions more like a psychiatric jail than a center for recovery. There is no therapy, no structured programming, no medication enforcement, and no accountability. Patients are not allowed in their rooms during the day and are left to wander unsupervised. The dayroom is reportedly filthy and full of trash. Most patients just pace the halls. Fights break out. Privacy is nonexistent. When we finally reached a staff member—after days of calling—we were told the facility is meant for 66 patients but currently houses over 90. That level of overcrowding is unsafe for everyone, especially in a place with so little oversight. My brother was physically assaulted by another patient, punched in the face repeatedly while staff failed to intervene. His backpack went missing for days. His belongings were stolen. Staff shrugged it all off. Even worse: this facility has been investigated multiple times, including a 2020 incident where a male patient sexually assaulted a female patient. That is not an isolated event—it reflects a broader pattern of neglect. If you are a family member hoping for help, or a caseworker looking for support: look elsewhere if you can. This place does the bare minimum to bill insurance, and absolutely nothing to create a safe, structured, or therapeutic environment.

Response from the owner
We are truly sorry to see this. Due to privacy regulations, we are unable to discuss specific details in this forum. Please reach out to our patient relations department at pav-community-relations@pavilionwp.com so we can directly address your concerns.
theLynxKing1
2 months ago
1

I've been dropping patients off here for years and it is always the same: they take forever to take a patient, so slow its must be deliberate. They refuse patients for the dumbest reasons wasting everyone's time and money. I hope a better mental health facility pops up soon and I hope hospitals Crack down on their negligence.

Response from the owner
We are sorry to see this. We would be grateful to have an opportunity to discuss this directly so that we can gather more information and gain a more in-depth understanding of your concerns. Please reach out to our Patient Advocacy Team at pav-community-relations@pavilionwp.com.
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The Pavilion at Williamsburg Place
Williamsburg, VA (888) 822-1750

The Pavilion at Williamsburg Place

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