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Tri County Human Services Lakeland – Outpatient

5421 US-98 Highland City, FL 33846
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Tri County Human Services Lakeland - Outpatient FL 33881

About Tri County Human Services Lakeland – Outpatient

Tri-County Human Services Lakeland – Outpatient offers various mental health and addiction services in Highland City, Florida. This outpatient clinic serves adults and youth aged 4 to 17 in the Highlands, Polk, and Hardee Counties. You’ll benefit from comprehensive care to start your journey to recovery.

Before beginning treatment, you’ll participate in an assessment to determine the appropriate level of care for you. Then, you’ll have options for standard or intensive outpatient care. Each program offers multiple services as you live at home. Psychiatric services, addiction education, individual, group, and couples counseling, case management, and more are available.

One thing I like about them is they encourage family participation in treatment. They understand the integral role loved ones can play in recovery, especially in adolescent care. You’ll have the opportunity to learn more about addiction and how to strengthen your family unit for positive treatment outcomes.

Another key feature is they make treatment easily attainable. They welcome everyone, regardless of their ability to pay. Moreover, they offer discounts based on income and family size. You can also seamlessly fit treatment into daily life with all services, except drug screens, available through telehealth.

Latest Reviews

Keith Mosher
3 months ago on Google
1
They wanted my birthdate and social security number to check my insurance. Operator verbally fought me for my SS number. Very sketchy.
Response from the owner2 months ago
Thank you for your feedback. We understand your concerns regarding the request for your Social Security number. The program you are enrolling in through Tri-County Human Services requires this information to maintain long-term records, ensuring that we can accurately retrieve them if needed in the future. We apologize if this process was not clearly explained to you and for any frustration this may have caused. Our goal is to provide a smooth and transparent experience, and we appreciate your input as we work to improve our communication. If you have any further questions or concerns, please don t hesitate to reach out.
dalia
3 months ago on Google
1
One of the ladies at the front desk was trying to be rude for no reason. My mom was told she had an appointment and had the messages to prove it, and the lady wanted to make it seem like my mom was crazy and tried talking to my mom like she was a toddler. Very Unprofessional.
Response from the owner2 months ago
Thank you for taking the time to share your feedback. We are truly sorry to hear about your mother s experience at our front desk. Providing respectful and professional service to all our patients is very important to us, and we regret that we fell short in this instance. We would love the opportunity to address this situation and ensure it does not happen again. Please feel free to reach out to us at (863) 255-6476 so we can discuss this further and work toward a resolution. We appreciate your feedback and the chance to improve.
Malik Johnson
5 months ago on Google
1
This place is evil as hell! All they do is abuse their power and steal money! They lie constantly especially the workers and the manager will back them up regardless of what proof you have! Once again putting the wrong people in power! Apparently they open at 7am since June! So the times on this are wrong! But it s your responsibility to call
Response from the owner1 week ago
We re sorry to hear that you had a negative experience with us, and we take your concerns very seriously. Our goal is always to provide fair and exceptional service, and it s disappointing to hear that we didn t meet your expectations. We apologize for any miscommunication about our hours. While we have tried to keep our information updated, we understand how this could cause frustration. We will review this immediately to ensure our details are accurate moving forward. If there were any misunderstandings or if you have unresolved concerns, we d love the opportunity to address them directly. Please reach out to us at 863-709-9392, as we are committed to finding a resolution. Thank you for your feedback, as it helps us improve.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.5 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Robert Rihn, LCSW

CEO

Donn VanStee

Administrative Services Director

Tina Phillips

Administrative Finance Director

Becky Razaire, LMHC

Administrative Director for Community Programs

Heather Kaufmann, LMHC

Administrative Director of Outpatient Programs

Nelda Jackson, LMHC, MCAP

Administrative Residential Program Director

William Camp, MBA

Operational Compliance Manager

Contact Information

Phone icon (863) 294-7900
Building icon

5421 US-98
Highland City, FL 33846

Fact checked and written by:
Mariah Bourne, M.A.
Edited by:
Anna Spooner

Rehab in Cities Near Highland City

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Reviews of Tri County Human Services Lakeland – Outpatient

3.8/5 (91 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.8 (91 reviews)
Keith Mosher
4 months ago
1

They wanted my birthdate and social security number to check my insurance. Operator verbally fought me for my SS number. Very sketchy.

Response from the ownerInvalid relative date format:
Thank you for your feedback. We understand your concerns regarding the request for your Social Security number. The program you are enrolling in through Tri-County Human Services requires this information to maintain long-term records, ensuring that we can accurately retrieve them if needed in the future.<br><br>We apologize if this process was not clearly explained to you and for any frustration this may have caused. Our goal is to provide a smooth and transparent experience, and we appreciate your input as we work to improve our communication. If you have any further questions or concerns, please don’t hesitate to reach out.
dalia
4 months ago
1

One of the ladies at the front desk was trying to be rude for no reason. My mom was told she had an appointment and had the messages to prove it, and the lady wanted to make it seem like my mom was crazy and tried talking to my mom like she was a toddler. Very Unprofessional.

Response from the ownerInvalid relative date format:
Thank you for taking the time to share your feedback. We are truly sorry to hear about your mother’s experience at our front desk. Providing respectful and professional service to all our patients is very important to us, and we regret that we fell short in this instance.<br><br>We would love the opportunity to address this situation and ensure it does not happen again. Please feel free to reach out to us at (863) 255-6476 so we can discuss this further and work toward a resolution.<br><br>We appreciate your feedback and the chance to improve.
Malik Johnson
5 months ago
1

This place is evil as hell! All they do is abuse their power and steal money! They lie constantly especially the workers and the manager will back them up regardless of what proof you have! Once again putting the wrong people in power! Apparently they open at 7am since June! So the times on this are wrong! But it’s your responsibility to call

Response from the ownerInvalid relative date format:
We’re sorry to hear that you had a negative experience with us, and we take your concerns very seriously. Our goal is always to provide fair and exceptional service, and it’s disappointing to hear that we didn’t meet your expectations.<br><br>We apologize for any miscommunication about our hours. While we have tried to keep our information updated, we understand how this could cause frustration. We will review this immediately to ensure our details are accurate moving forward.<br><br>If there were any misunderstandings or if you have unresolved concerns, we’d love the opportunity to address them directly. Please reach out to us at 863-709-9392, as we are committed to finding a resolution.<br><br>Thank you for your feedback, as it helps us improve.
Brandon Vargas
6 months ago
1

Please don’t not do Business with this people there are bunch of scammers and they lie on there fees please don’t not , find some where else please !

Response from the ownerInvalid relative date format:
We’re sorry to hear that you feel this way about your experience with us. We strive to be transparent and upfront about all fees and processes, so it’s disappointing to hear that we may not have met your expectations in this regard.<br><br>If there was any miscommunication or misunderstanding, we’d love the opportunity to clarify and make things right. Please feel free to reach out to us directly at 863-709-9392 so we can address your concerns in detail.<br><br>We value feedback like yours as it helps us improve and ensure a better experience for everyone in the future. Thank you for sharing your thoughts.
still good
11 months ago
5

Abraham Revei
1 year ago
5

Very nice staff and excellent services. Some great people making things happen.

Blanca Echevarria
1 year ago
5

I love them they are such understanding people

Chrissie Kay Phillips
1 year ago
5

I feel safe & comfortable in speaking to those helping me on this journey of healing. Meadowbrook.

Clinton Hirtner
1 year ago
5

Absolutely amazing place that is really there to help you!!!

Koji Roman
1 year ago
5

Do people really help you with your addictions and stuff

Matt Marone
1 year ago
5

Everyone knows a DUI sucks in a bunch of different ways! I did my required course here. The staff were all super nice and down to earth! I would recommend this class to anyone having to take it and also just people in general. Tom is a great instructor and you can tell he truly cares about his students!! He's very easy to talk to and the class was nothing like I thought it was going to be. 11/10

Alberto Negron
1 year ago
5

Mrs Onelia is the best psychiatrist in the world...the whole stuff is really helpful when I go..I would not change her for anything in The world ..the best of the best..she has helped me become a better person and has motivated me to do better mental health wise and everything that goes along with it

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