University of Iowa Hospitals and Clinics

200 Hawkins Drive Iowa City, IA 52242

About University of Iowa Hospitals and Clinics

University of Iowa Hospitals and Clinics, located in Iowa City, Iowa is a public alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include intensive outpatient and relapse prevention.

Specialty rehab programs at University of Iowa Hospitals and Clinics include tailored care focusing on women’s specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

For recreation, patients can use the meditation room to promote mindfulness during recovery and express themselves creatively with art activities.

University of Iowa Hospitals and Clinics has received accreditations from The Joint Commission.

Facility Overview

770

Number of Available Beds

Latest Reviews

Travis

2 months ago on Google

I'd give them 0 stars to the gastroenterologist department is a joke I have traveled there a few times still no answers an my quality of life is poor I went to Iowa City to try to get help to feel better to be able to do stuff and work again im only 37 always weak can't breathe that good everything is a struggle and makes me tired and weak and still no answers from them don't know where to turn or what to do when they won't do nothing for me so I would not recommend gi department in Iowa City thank u

2 months ago on Google

This hospital's policies make it impossible for a parent of a child 14 or older to view their medical records in MyChart. This includes all general care, all health systems, anything about my child's health I am unable to view or know. I'm just there to pay the bill. No matter how many mistakes it causes in care that I need to later fix, or how many things he states later he did not understand about the appointment. They also insist upon my child going in and discussing all symptoms alone (cold, flu, cysts you name it). He can't drive himself in, I can't leave the apt but according to them he's a man-whose Mother must sit in the waiting room and be filled in-or not, later by him, not them. Horrible care in general for my son health with the expectation I know nothing about it because of their hope he'll tell them about some secret private life some day. Deeply disappointing and unnecessary.

Roselyn Doyle

3 months ago on Google

Moved out state and the thing I miss most is the convenience and helpfulness from this hospital! The best! Had 2 kids here and numerous visits!

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

6.8 / 10

Gallery

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Addiction Treatments

Levels of Care

Outpatient

They provide a full range of outpatient services for adults who want to address their addiction and regain control over their lives. Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Inpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Aftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Intensive Outpatient

Individuals with substance use disorders have the option of receiving outpatient treatment three evenings a week from 5:30 to 8:30 pm through their Intensive Outpatient Program. The Intensive Outpatient Program is designed to aggressively address substance use disorders while allowing individuals to maintain a job and live at home. Treatment plans are individualized and involve some combination of individual, group, and family therapy.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Iowa is available in many formats. A variety of inpatient and outpatient options provide programs that are tailored to individual needs, making recovery possible for everyone.

The Dual Diagnosis Track in the Partial Hospital provides care to individuals who have either a medical or mental illness in combination with an addiction. Individuals participate in structured therapy programs during the day and spend nights at home. Our professional staff develops an individualized treatment plan that includes both individual and group therapy as well as medication management.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder. Their team accommodates a wide range of patients, including those on psychiatry inpatient units. They also offer weekly outpatient skills groups for adults and teens. Teen groups meet for about an hour every week for a minimum of two months. They are expected to commit to at least two months, but are encouraged to participate in the full six-month program. Adult groups meet for two hours once a week for about six months. Beyond that, they will agree to complete homework and practice new skills in their everyday lives.

Electroconvulsive Therapy (ECT) is a type of physical procedure in which convulsive seizures are electrically induced under general anesthesia. It is considered one of the safest procedures done under general anesthesia. Typically, a series of such treatments done once every few days is used to treat certain psychiatric or medical conditions when several other kinds of treatments have failed or the clinical situation is very urgent and unsafe.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Staff & Accreditations

Staff

Bradley Haws, MBA

CEO

Douglas Van Daele, MD

Executive Director

Kimberly D. Hunter, DNP, MBA, RN, NEA-BC

Chief Nurse Executive

Christine Bachrach, CHC-F

Chief Compliance Officer

Mark Henrichs, MHA, CPA

Associate VP for Finance & CFO

Joseph B. Clamon, JD

Associate VP for Legal Affairs, Chief Clinical Strategy Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

(800) 777-8442

Website

200 Hawkins Drive
Iowa City, IA 52242

Get Help Now - 319-214-9513

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Reviews of University of Iowa Hospitals and Clinics

3.6/5 (100 reviews)

394

194

Google Reviews

3.6 (100 reviews)

Lindsey Wiesner

3 weeks ago

The last few years this hospital has gone down hill. No family member should have to fight so hard to try to get a diagnosis for a loved one, child, spouse, parent, etc. The doctors have quit caring about the patient. Between neurology and cardiology i couldnt tell you whos worse. Not just thr adult side, but also the childrens hospital. If i was trying to help someone get answers i no longer recommend the U of I.

Response from the ownerInvalid relative date format:

Hi Lindsey, we value all feedback, and we’ve recorded your concerns. If there’s anything else you’d like to share, please feel free to contact our Office of the Patient Experience at patient-experience@uiowa.edu or 319-356-1802.

Tom W

4 weeks ago

Quality of care has dropped greatly in the last year. They dont have doctors that listen to your needs anymore or that you can even make an appointment with anymore. If they are unable to help patients the clinics should be closed for good.

Hi Tom, we value all feedback, and we’ve recorded your concerns. If there’s anything else you’d like to share, please feel free to contact our Office of the Patient Experience at patient-experience@uiowa.edu or 319-356-1802.

Sara Durbala

1 month ago

Orthopedics is a joke.. the doctor told us my 24 year old daughter didn't need physical therapy after she BROKE HER HIP. Then, when we needed an FMLA extension so my daughter didn't lose her job.. because she hadn't had any focused therapy other than what we found on YouTube.. and the office acted like we're some kind of deadbeats. My daughter has worked hard every day ON HER OWN to regain mobility. Getting the FMLA paperwork was like pulling teeth the first time..2 extensions later it was done. After many, many calls. But the extension for the FMLA notes they needed? Just notes, mind you.. we're on extending number 3 from Sedgewick and my daughter has already returned to work out of sheer terror that she'll lose her job (it's Whirlpool..651 people being laid off in the very near future). She's in pain, exhausted, and limping like a dog with a trap on its leg.. but she's working Because U of I Hospitals is going to cost her her job if she doesn't get back. So she's probably hurting herself worse and not healing properly all because U of I staff can't stop playing with their phones and flirting with each other long enough to send the rudimentary notes saying my daughter needed to extend her leave.. we're not asking the doctor to own up to her mistake by not ordering physical therapy.. all they want is to know that my daughter needed to extend her leave through May 12 because she's not physically ready to be working in a factory doing squats all day with a hip that's still healing from a break in March. That's it. But instead, they've been rude, acted like bullies, and barely admit they made a mistake even after we asked them several times if she should be in physical therapy. Today was the icing on the cake..I, her mom, called the orthopedics department..I gave permission to speak to them for her since she has autism.. and was told they can't speak to me because my permission expired. No one I've spoken with in the last several weeks had said anything about that. I'm fed up. Her work is already threatening her job for attendance if this doesn't get fixed. And frankly, if that happens, they can eat the bill. I can't pay it and she hasn't worked in over 2 months. She just went back but for how long remains to be seen if she loses her job over the doctors office dropping the ball again and again and again. At least at that point she'll be eligible for the medically needy program and after the way they screwed her treatment up, I'm not inclined to pay them one single cent. They can't garnish your wages if you don't have a job. You're just creating one more disability dependant person in Iowa, U of I.. How about you do your job that your PAID to do instead of playing around all day? It's called work.. try it sometime.

Hi Sara, we have a team of people dedicated to understanding these types of concerns, and we’d like to get you connected to them. If you would be willing to speak to a staff member about your concerns, please contact the Office of the Patient Experience at patient-experience@uiowa.edu or by calling 319-356-1802.

C.L. Hoskins

I went to u of I hospital front information desk and wanted to pay my bill there in iowa city,iowa. I was given a phone number to call and use credit card or checking info and was to receive an e- mail receipt ( that I did not get) but a least I found out I cannot pay at the hospital and got bill now sent to me in mail instead of by e- mail." My chart" stinks for us older folks

Hi Chris, we value all feedback, and we’ve recorded your concerns. If there’s anything else you’d like to share, please feel free to contact our Office of the Patient Experience at patient-experience@uiowa.edu or 319-356-1802.

Sandy Sivaskandan

I have been to this hospital since I was a child and continue to be followed by great providers and no words can express how grateful I am for the care I have received and if I could give back in anyway I would. The doctors and nurses and pharmacists do what they can to provide the best care possible for patients and it clearly shows. I would like to thank transplant team and genetics for everything and continued care and support. The reason I am giving 4 stars is because of aftercare from transplant team when it comes to medical insurance. They do their best and I fully respect and admire them for everything they do. When it comes to the nurse coordinators Sometimes patients need to guide them as they do not always know - depending on who is assigned to you. When it comes to dealing with medical insurance it has become so difficult especially for getting medications that are essential like Aranesp and other similar meds which are ridiculously expensive. The workaround should not be so difficult and I don’t know why there is sometimes hesitation from the team which is kind of frustrating. It’s understandable that no one likes to deal with insurance companies but this needs to improve.

Hi Sandy, we value all feedback, and we’ve recorded your concerns. If there’s anything else you’d like to share, please feel free to contact our Office of the Patient Experience at patient-experience@uiowa.edu or 319-356-1802.

Jammie Morris

DO NOT USE THE ER ! Been here 5 hours and kid so sick they didn’t even offer a blanket . And still sitting in waiting room . This place is horrendous on pt care . They take pts back for an hour then bring them back out to waiting room for a couple hours just to tell them when a bed is available . This is crazy and I’m pissed 😤

Hi Jammie, we have a team of people dedicated to understanding these types of concerns, and we’d like to get you connected to them. If you would be willing to speak to a staff member about your concerns, please contact the Office of the Patient Experience at patient-experience@uiowa.edu or by calling 319-356-1802.

Matt

Beware of Unclear and Dishonest Billing Practices... Here's a few recent experiences, that I feel compelled to share. 1. Don't go to the ER right before midnight, or if you do, try to get discharged before 12:00. If they get you checked in before 12:00, you will get billed for two days. I took my 11 yr old daughter there around 2130 (9:30 PM). Waited for 2 hours to see a doctor, and then it took another hour for get results from their tests and go over them with us. We were able to leave around 0045. Got the bill and noticed everything was X2 because it was two different dates on the check in and check out. 2. Six months ago, I had a DOT physical appointment. The following billing cycle, our due amount of nearly $400 raised red flags because it appeared that our insurance hadn’t contributed anything. After three months of back-and-forth with UIHC billing, we discovered that BCBS hadn’t paid, for reasons still unclear to me. But whatever, in the end, I just payed the amount to close the matter. Fast forward a few more months, and I was blindsided by a "final notice" for an overdue sum of $177, tied to that very same appointment. Out of the blue, without any prior indication, this new charge appeared. After reaching out, their billing department admitted that this was their first notice about the additional charge and even offered to send an itemized breakdown. The explanation? It was for the doctor’s time—a totally new amount that came a full six months after the original appointment. This kind of delayed and opaque billing practice is inexcusable. I think I'm done with University of Iowa Health Care. Their inconsistent communication and seemingly arbitrary billing adjustments have left me feeling like just another number. I value clear, upfront communication and transparency, and I won't tolerate dishonesty with my hard-earned money (and hard to come by these days, as the dollar sure doesn't go very far). From now on, I'll be taking my healthcare needs to Mercy in CR, where at least the billing practices are clear and honest. If you're considering University of Iowa Health Care, be cautious and prepared for potential billing headaches and random billing amounts out of thin air. These are just a few of several problems my family or I have had since the buyout. Transparency should be non-negotiable when it comes to your finances and health.

Hi Matt, we have a team of people dedicated to understanding these types of concerns, and we’d like to get you connected to them. If you would be willing to speak to a staff member about your concerns, please contact the Office of the Patient Experience at patient-experience@uiowa.edu or by calling 319-356-1802.

Michael Lafrenz

DO NOT GO HERE if you have or need to be treated quickly. The doctors are “always” busy and it takes hours and hours to get an answer for any question. Not to mention every doctors has to check with their supervisor. My wife has been here for a week and it took 6 days for the hospital to figure out where the problem was. And now need to do another surgery and we have waited over 12 hours to hear from the GI department if she can have any type of food , as she had not eaten food since Thursday night. What takes that long? UIHC is supposed to be the best in the area. And to say the least I’m not impressed by their care. Do better UIHC. That being said the nurses in the OB department have been very nice and understanding when we ask questions.

Hi Michael, we value all feedback, and we’ve recorded your concerns. If there’s anything else you’d like to share, please feel free to contact our Office of the Patient Experience at patient-experience@uiowa.edu or 319-356-1802.

Michael Partain

I had a week long stent at this hospital recently, in particular Nurse Hughes at short stop was wonderful. Medical staff is treated harshly, and we should all take a moment to truly appreciate those who do for others more often. No mistakes were made, but even if they had been we're all only human. Nurse Hughes thank you, and I hope nothing but bright days in your future

Nicholas Bast

The physicians there are the "D" students in their professions. My father was a patient fighting prostate cancer for years. At one point, his doctor told him it was gone and not to worry about it. Three months later, he was given 3-8 years to live by another "genius" physician after it had spread throughout his body. 6 months later, he was dead. They sent my mom home after having a massive stroke and said she was fine. She was admitted to another hospital the next day and they were appalled! Three years later, she ended up in a nursing home overseen by UnityPoint, and after many smaller strokes that they failed to identify, followed by 4 months of hell at UIHC, she passed away. Stay away from these people! Go to Mercy!

Hi Nicholas, we value all feedback, and we’ve recorded your concerns. If there’s anything else you’d like to share, please feel free to contact our Office of the Patient Experience at patient-experience@uiowa.edu or 319-356-1802.

Robin Lavoie

When my son was five, he fell down the stairs of the bus at school and busted the back of his head open. He needed two staples in the back of his head and we went to the university. They put a topical numbing cream on it and had me hold my five-year-old son While they put two staples in his head with nothing but a topical numbing ointment. They said they were sorry Afterwards, after the screaming had subsided, but the tears had not Yet dried. I could write a book of all the harm, the University of Iowa And my family over the years I know it’s hard Because they’re a m Monopoly But if at all possible, seek care elsewhere!

Hi Robin, we value all feedback, and we’ve recorded your concerns. If there’s anything else you’d like to share, please feel free to contact our Office of the Patient Experience at patient-experience@uiowa.edu or 319-356-1802.

Brittany Erickson

Do NOT go here if you suspect you have Ehlers Danlos Syndrome and want a diagnosis, or proper treatment. They will not diagnose EDS or take your concerns seriously. This is hospital wide, from clinics, therapies, to pediatrics, and ICUs. Please find a different hospital if you are looking for places that can handle an EDS patient. In 2020 the U of I published a letter to all staff in the hospital and surrounding areas that the U of I will NOT diagnose or treat EDS. You may be able to find the letter (unless they finally take it down.)

Hi Brittany, we’d like to connect you with one of our patient relations specialists so we can learn more about this. If you would be willing to speak to a staff member about your concerns, please contact patient-experience@uiowa.edu or call 319-356-1802.

Overall Experience

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Date Submitted

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