Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Claim Profile

University of Iowa Hospitals and Clinics

200 Hawkins Drive Iowa City, IA 52242
Claim Profile

About University of Iowa Hospitals and Clinics

University of Iowa Hospitals and Clinics, located in Iowa City, Iowa is a public alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include intensive outpatient and relapse prevention. Specialty rehab programs at University of Iowa Hospitals and Clinics include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues. For recreation, patients can use the meditation room to promote mindfulness during recovery and express themselves creatively with art activities. University of Iowa Hospitals and Clinics has received accreditations from The Joint Commission.

Facility Overview

Bed icon 770
Number of Available Beds

Similar Rehab Centers

Latest Reviews

Will Klein
3 weeks ago on Google
1
Front desk staff person could not seem to care less about his job and was extremely unhelpful when I was trying to make a delivery for two doctors.
Response from the owner2 weeks ago
Hi Will, we value all feedback, and we’ve recorded your concerns. If there’s anything else you’d like to share, please feel free to contact our Office of the Patient Experience at patient-experience@uiowa.edu or 319-356-1802.
Sara Durbala
1 month ago on Google
1
Orthopedics is a joke.. the doctor told us my 24 year old daughter didn't need physical therapy after she BROKE HER HIP. Then, when we needed an FMLA extension so my daughter didn't lose her job.. because she hadn't had any focused therapy other than what we found on YouTube.. and the office acted like we're some kind of deadbeats. My daughter has worked hard every day ON HER OWN to regain mobility. Getting the FMLA paperwork was like pulling teeth the first time..2 extensions later it was done. After many, many calls. But the extension for the FMLA notes they needed? Just notes, mind you.. we're on extending number 3 from Sedgewick and my daughter has already returned to work out of sheer terror that she'll lose her job (it's Whirlpool..651 people being laid off in the very near future). She's in pain, exhausted, and limping like a dog with a trap on its leg.. but she's working Because U of I Hospitals is going to cost her her job if she doesn't get back. So she's probably hurting herself worse and not healing properly all because U of I staff can't stop playing with their phones and flirting with each other long enough to send the rudimentary notes saying my daughter needed to extend her leave.. we're not asking the doctor to own up to her mistake by not ordering physical therapy.. all they want is to know that my daughter needed to extend her leave through May 12 because she's not physically ready to be working in a factory doing squats all day with a hip that's still healing from a break in March. That's it. But instead, they've been rude, acted like bullies, and barely admit they made a mistake even after we asked them several times if she should be in physical therapy. Today was the icing on the cake..I, her mom, called the orthopedics department..I gave permission to speak to them for her since she has autism.. and was told they can't speak to me because my permission expired. No one I've spoken with in the last several weeks had said anything about that. I'm fed up. Her work is already threatening her job for attendance if this doesn't get fixed. And frankly, if that happens, they can eat the bill. I can't pay it and she hasn't worked in over 2 months. She just went back but for how long remains to be seen if she loses her job over the doctors office dropping the ball again and again and again. At least at that point she'll be eligible for the medically needy program and after the way they screwed her treatment up, I'm not inclined to pay them one single cent. They can't garnish your wages if you don't have a job. You're just creating one more disability dependant person in Iowa, U of I.. How about you do your job that your PAID to do instead of playing around all day? It's called work.. try it sometime. *Update* They dropped the ball so bad in the FMLA paperwork. She nearly got fired. We had to get the paperwork done by a different doctor in a different department to save her job. Now she's seeing a bone specialist because.. guess what??.. the hip only healed 20%.. and they're trying to blame her. No. Just no. Not paying a single cent to them. She's permanently disabled now. Thanks to u of I and their LACK of treatment. Go somewhere else. ANYWHERE ELSE!! A box with the word hospital drawn on it with marker is better..a sewer is better..a lake is better. Don't go to u of I orthopedics unless you want to end up permanently disabled. How they can operate making mistakes like that.. astounding..
Response from the owner2 weeks ago
Hi Sara, we have a team of people dedicated to understanding these types of concerns, and we’d like to get you connected to them. If you would be willing to speak to a staff member about your concerns, please contact the Office of the Patient Experience at patient-experience@uiowa.edu or by calling 319-356-1802.
Serena Schmidt
1 month ago on Google
3
My mother had surgery today and everything was fantastic! UNTIL after she got out of the OR. My dad and I weren't with her the whole timebbut based on how we were all treated together I can't imagine how she was treated alone. The nurses (if they can be called that) did the bare minimum, barely. The one who was attending to my mother didn't think to have something underneath her just in case of bleeding...after she had a hysterectomy... they provided her with pads after she bled through the gown and onto the chair. Then the same nurse didn't explain parking to us which lead to the next mess, but that's to come. Before we got that far we waited for that nurse to come back after he said he would bring a wheel chair for my mother so she didn't have to walk to the parking ramp (which I thought was pretty standard procedure but whatever). He didn't come back. Instead, my dad had to flag down another nurse who helped us get a wheelchair. We get to the elevator and realize we didn't have a parking pass to pay to get out of the ramp. We head back to the check-in desk and there is no one there. We'll, no one sitting at the chair in front. My parents and I are joking with each other and talking as we wait for the two nurses sitting at the back desks to say notice us. They were talking amongst themselves and the one on the left was looking at dresses on the computer, for what I don't care, for several minutes before my dad asks if someone could help us get a parking pass. The one looking at dresses was visibly annoyed that we bothered her... to do her job. The two girls come up front and ask if we had been discharged, we said we think since we had been given a chair and were allowed to wheel her out. One says to my dad, "Woah, let's calm down/bring it down." Mind you, my father was a drill sergeant, if he was yelling or upset, you would know. He was the furthest thing from it and being very polite considering the situation thus far. One of the girls tells us we should have gotten paperwork with a parking pass on the back. I pull out the stapled paperwork and show it to her and she says she doesn't see it. This is where the original nurse comes into play again. He didn't tell us it was a photo copied version stabled to the front instead. We'd never been there for a surgery before and we were under the assumption that the passes looked like the ones by the check-in desk. That must have been the case, but they ran out of them or the common sense to explain things to people who weren't there everyday.. one ofnthe girls finally points out the pass and we thank them for their time. One of them asks us if we have any questions and we say no and start to head out. My dad thinks of something last second and tries to ask but she's already walking back to the desks. They can still hear us though there's no sound proof window or anything. No one makes eye contact or says anything until one comes back over, having heard us but chose not to interact, and says we can leave the wheel chair near the parking ramp building doors for someone to retrieve. My best friend had pregnancy complications and had to give birth at the U of I hospital and she had a horrible stay as well. We've got nurses galore in our family and I get the job is hard, but doing the bare minimum or even showing an iota of care towards post-op patients cannot possibly be that hard. My parents are easy going and kind and hate to cause issues, but I'll be that person in their stead. For the nursing team who helped us at check-in and up until surgery, thank you!! Those ladies were hilarious, helpful, and comforting. For the post-op team... be better. Do better.
Response from the owner2 weeks ago
Hi Serena, we value all feedback, and we’ve recorded your concerns. If there’s anything else you’d like to share, please feel free to contact our Office of the Patient Experience at patient-experience@uiowa.edu or 319-356-1802.
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
Gauge icon
6.1 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

They provide a full range of outpatient services for adults who want to address their addiction and regain control over their lives. Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

aftercare iconAftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

intensive-outpatient iconIntensive Outpatient

Individuals with substance use disorders have the option of receiving outpatient treatment three evenings a week from 5:30 to 8:30 pm through their Intensive Outpatient Program. The Intensive Outpatient Program is designed to aggressively address substance use disorders while allowing individuals to maintain a job and live at home. Treatment plans are individualized and involve some combination of individual, group, and family therapy.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Iowa is available in many formats. A variety of inpatient and outpatient options provide programs that are tailored to individual needs, making recovery possible for everyone.

The Dual Diagnosis Track in the Partial Hospital provides care to individuals who have either a medical or mental illness in combination with an addiction. Individuals participate in structured therapy programs during the day and spend nights at home. Our professional staff develops an individualized treatment plan that includes both individual and group therapy as well as medication management.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
lgbtq-program thumbnail image

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder. Their team accommodates a wide range of patients, including those on psychiatry inpatient units. They also offer weekly outpatient skills groups for adults and teens. Teen groups meet for about an hour every week for a minimum of two months. They are expected to commit to at least two months, but are encouraged to participate in the full six-month program. Adult groups meet for two hours once a week for about six months. Beyond that, they will agree to complete homework and practice new skills in their everyday lives.

Electroconvulsive Therapy (ECT) is a type of physical procedure in which convulsive seizures are electrically induced under general anesthesia. It is considered one of the safest procedures done under general anesthesia. Typically, a series of such treatments done once every few days is used to treat certain psychiatric or medical conditions when several other kinds of treatments have failed or the clinical situation is very urgent and unsafe.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Staff & Accreditations

Staff

Bradley Haws, MBA

CEO

Douglas Van Daele, MD

Executive Director

Kimberly D. Hunter, DNP, MBA, RN, NEA-BC

Chief Nurse Executive

Christine Bachrach, CHC-F

Chief Compliance Officer

Mark Henrichs, MHA, CPA

Associate VP for Finance & CFO

Joseph B. Clamon, JD

Associate VP for Legal Affairs, Chief Clinical Strategy Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

200 Hawkins Drive
Iowa City, IA 52242

Rehab in Cities Near Iowa City

Left arrow icon Back to IA

Reviews of University of Iowa Hospitals and Clinics

3.6/5 (748 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
400
4
86
3
18
2
35
1
216

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.6 (748 reviews)
Terrence Furlong
1 week ago
5

Great job today with my mother's surgery!! Outcome could not have been better. The Surgical Team was fantastic! Thank you for the amazing care for my mom and the outstanding communication to my father and siblings. THANK YOU!!

Tali
2 weeks ago
5

Every specialist I’ve encountered here is truly exceptional. They are patient, meticulous, and genuinely concerned and compassionate. They also take their time to thoroughly answer any questions I may have. I highly recommend this hospital!

Ashley Fees
2 weeks ago
1

IF YOU HAVE ANY OTHER CHOICE GO ELSEWHERE The staff does not provide compassionate treatment and they are barely capable of doing their job. Seems like all the qualified staff end up leaving - in my experience the only good providers I have seen have all left the hospital.

Response from the owner
Hi Ashley, we have a team of people dedicated to understanding these types of concerns, and we’d like to get you connected to them. If you would be willing to speak to a staff member about your concerns, please contact the Office of the Patient Experience at patient-experience@uiowa.edu or by calling 319-356-1802.
Will Klein
3 weeks ago
1

Front desk staff person could not seem to care less about his job and was extremely unhelpful when I was trying to make a delivery for two doctors.

Response from the owner
Hi Will, we value all feedback, and we’ve recorded your concerns. If there’s anything else you’d like to share, please feel free to contact our Office of the Patient Experience at patient-experience@uiowa.edu or 319-356-1802.
Sara Durbala
1 month ago
1

Orthopedics is a joke.. the doctor told us my 24 year old daughter didn't need physical therapy after she BROKE HER HIP. Then, when we needed an FMLA extension so my daughter didn't lose her job.. because she hadn't had any focused therapy other than what we found on YouTube.. and the office acted like we're some kind of deadbeats. My daughter has worked hard every day ON HER OWN to regain mobility. Getting the FMLA paperwork was like pulling teeth the first time..2 extensions later it was done. After many, many calls. But the extension for the FMLA notes they needed? Just notes, mind you.. we're on extending number 3 from Sedgewick and my daughter has already returned to work out of sheer terror that she'll lose her job (it's Whirlpool..651 people being laid off in the very near future). She's in pain, exhausted, and limping like a dog with a trap on its leg.. but she's working Because U of I Hospitals is going to cost her her job if she doesn't get back. So she's probably hurting herself worse and not healing properly all because U of I staff can't stop playing with their phones and flirting with each other long enough to send the rudimentary notes saying my daughter needed to extend her leave.. we're not asking the doctor to own up to her mistake by not ordering physical therapy.. all they want is to know that my daughter needed to extend her leave through May 12 because she's not physically ready to be working in a factory doing squats all day with a hip that's still healing from a break in March. That's it. But instead, they've been rude, acted like bullies, and barely admit they made a mistake even after we asked them several times if she should be in physical therapy. Today was the icing on the cake..I, her mom, called the orthopedics department..I gave permission to speak to them for her since she has autism.. and was told they can't speak to me because my permission expired. No one I've spoken with in the last several weeks had said anything about that. I'm fed up. Her work is already threatening her job for attendance if this doesn't get fixed. And frankly, if that happens, they can eat the bill. I can't pay it and she hasn't worked in over 2 months. She just went back but for how long remains to be seen if she loses her job over the doctors office dropping the ball again and again and again. At least at that point she'll be eligible for the medically needy program and after the way they screwed her treatment up, I'm not inclined to pay them one single cent. They can't garnish your wages if you don't have a job. You're just creating one more disability dependant person in Iowa, U of I.. How about you do your job that your PAID to do instead of playing around all day? It's called work.. try it sometime. *Update* They dropped the ball so bad in the FMLA paperwork. She nearly got fired. We had to get the paperwork done by a different doctor in a different department to save her job. Now she's seeing a bone specialist because.. guess what??.. the hip only healed 20%.. and they're trying to blame her. No. Just no. Not paying a single cent to them. She's permanently disabled now. Thanks to u of I and their LACK of treatment. Go somewhere else. ANYWHERE ELSE!! A box with the word hospital drawn on it with marker is better..a sewer is better..a lake is better. Don't go to u of I orthopedics unless you want to end up permanently disabled. How they can operate making mistakes like that.. astounding..

Response from the owner
Hi Sara, we have a team of people dedicated to understanding these types of concerns, and we’d like to get you connected to them. If you would be willing to speak to a staff member about your concerns, please contact the Office of the Patient Experience at patient-experience@uiowa.edu or by calling 319-356-1802.
Serena Schmidt
1 month ago
3

My mother had surgery today and everything was fantastic! UNTIL after she got out of the OR. My dad and I weren't with her the whole timebbut based on how we were all treated together I can't imagine how she was treated alone. The nurses (if they can be called that) did the bare minimum, barely. The one who was attending to my mother didn't think to have something underneath her just in case of bleeding...after she had a hysterectomy... they provided her with pads after she bled through the gown and onto the chair. Then the same nurse didn't explain parking to us which lead to the next mess, but that's to come. Before we got that far we waited for that nurse to come back after he said he would bring a wheel chair for my mother so she didn't have to walk to the parking ramp (which I thought was pretty standard procedure but whatever). He didn't come back. Instead, my dad had to flag down another nurse who helped us get a wheelchair. We get to the elevator and realize we didn't have a parking pass to pay to get out of the ramp. We head back to the check-in desk and there is no one there. We'll, no one sitting at the chair in front. My parents and I are joking with each other and talking as we wait for the two nurses sitting at the back desks to say notice us. They were talking amongst themselves and the one on the left was looking at dresses on the computer, for what I don't care, for several minutes before my dad asks if someone could help us get a parking pass. The one looking at dresses was visibly annoyed that we bothered her... to do her job. The two girls come up front and ask if we had been discharged, we said we think since we had been given a chair and were allowed to wheel her out. One says to my dad, "Woah, let's calm down/bring it down." Mind you, my father was a drill sergeant, if he was yelling or upset, you would know. He was the furthest thing from it and being very polite considering the situation thus far. One of the girls tells us we should have gotten paperwork with a parking pass on the back. I pull out the stapled paperwork and show it to her and she says she doesn't see it. This is where the original nurse comes into play again. He didn't tell us it was a photo copied version stabled to the front instead. We'd never been there for a surgery before and we were under the assumption that the passes looked like the ones by the check-in desk. That must have been the case, but they ran out of them or the common sense to explain things to people who weren't there everyday.. one ofnthe girls finally points out the pass and we thank them for their time. One of them asks us if we have any questions and we say no and start to head out. My dad thinks of something last second and tries to ask but she's already walking back to the desks. They can still hear us though there's no sound proof window or anything. No one makes eye contact or says anything until one comes back over, having heard us but chose not to interact, and says we can leave the wheel chair near the parking ramp building doors for someone to retrieve. My best friend had pregnancy complications and had to give birth at the U of I hospital and she had a horrible stay as well. We've got nurses galore in our family and I get the job is hard, but doing the bare minimum or even showing an iota of care towards post-op patients cannot possibly be that hard. My parents are easy going and kind and hate to cause issues, but I'll be that person in their stead. For the nursing team who helped us at check-in and up until surgery, thank you!! Those ladies were hilarious, helpful, and comforting. For the post-op team... be better. Do better.

Response from the owner
Hi Serena, we value all feedback, and we’ve recorded your concerns. If there’s anything else you’d like to share, please feel free to contact our Office of the Patient Experience at patient-experience@uiowa.edu or 319-356-1802.
DavidJ
1 month ago
5

Medical staff is treated harshly.

Chey Koestner
1 month ago
1

I’ve had my share of going in and out of this hospital try 15 surgeries here’s my concern YOU DOCTORS AND NURSES need to think long and hard about the difference between a patient and person, I’ll explain it for you. A person has feelings and concerns a patient is a pay check. Now as that being said my grandmother was in this hospital ICU & the floor below it when I say the LACK OF CARE AND CONCERN FOR HER WAS JUST PLAIN DISRESPECTFUL AND UNPROFESSIONAL! I as a visitor should not have to help the roommate to the restroom because NOBODY can show up to help her, mind you also her call button was unplugged! I had to DEMAND nurses to show up after 2 help button calls and 40 minutes due to lack of listening about a bowl movement and my grandmother was in pain also was asked by a doctor to go get a suture removal kit. I was accused of being a nurse with a visitors tag “”so confident with information and knows how it’s supposed to be” and whoever the EMT crew was who brought her home we still have the transfer blanket thanks for leaving it under her we don’t appreciate that either. Do better great river I mean university of iowa. Also may need to explain or just common sense that people who had a stroke can’t feed themselves so thanks for the lack of that too. Didn’t know we as visitors have to explain common sense to nurses and doctors we’ve informed a social worker about the concerns. I also shouldn’t have to be told to “take it easy on the next day nurses” by Dr Glenn. Maybe if people did the job they are paid to do not a visitor DOING their jobs. Also if there’s a doctor not assigned to a person they have absolutely no right to enter a room and say they have 3 months to live

Response from the owner
Hi Chey, we’d like to connect you with one of our patient relations specialists so we can learn more about this. If you would be willing to speak to a staff member about your concerns, please contact patient-experience@uiowa.edu or call 319-356-1802.
Bridget Nash
1 month ago
1

If I could give a zero I would. It's sad that this system has turned its back on patient care and focused on making money. Recently, my daughter went to the new ER in North Liberty only to be told that they aren't a true ER and have limited equipment so between not having the necessary ultrasound equipment and the attending telling her he didn't have the background necessary and was uncomfortable performing a pelvic exam, she left the same way she entered - in pain. And now they are charging her $400 because she was at the facility.

Response from the owner
Hi Bridget, we’d like to connect you with one of our patient relations specialists so we can learn more about this. If you would be willing to speak to a staff member about your concerns, please contact patient-experience@uiowa.edu or call 319-356-1802.
Eric Skrivseth
1 month ago
1

My younger brother, father and mother just spent 2 hours driving one way to have my younger be seen regarding extreme oral pain, to get there and after 3 hours of waiting (from my understanding since I stayed home) have nothing happen, all I know for sure is they wasted gas money, time and probably just had more stress added. I'm just beyond glad I wasn't there, especially after we were told he could be seen if we came in (from my understanding). Beyond terrible, and frankly inexcusable.

Response from the owner
Hi Eric, we value all feedback, and we’ve recorded your concerns. If there’s anything else you’d like to share, please feel free to contact our Office of the Patient Experience at patient-experience@uiowa.edu or 319-356-1802.
Travis
2 months ago
1

0 star's to Iowa city hospital is a big joke they sent medicine to my old house an they refuse to resend it to a pharmacy now they did not even tell me they refilled on there own Accord an shipped it fed ex to my old house now I get to suffer with no medicine in a different state like that's not right at all so since Iowa hospital loves money 🤑 an they don't care bout there patients it's all bout the money with them so please no one go to that hospital travel an find someone not connected to this hospital u guys are a big joke of a hospital I hope no one ever goes there again I sit here an suffer because ur hospital is by far the worst I have ever went to an that's saying something.. an the medicine u shipped to my home that I no longer live at should be taken off my insurance that u charged them I'm sure for medicine I never received that's insurance fraud charging insurance company's for medicine u never received contacting Patient Experience number they give u is a waste of time the do nothing about anyone situations... 0 star's worst hospital I have ever stepped foot in please don't waste ur time or money going there do ur research people don't trust this hospital with ur life thanks for taking the time to read this... I also had a video visit an the women was very rude an did not care bout my health I have had pancreatitis more than 20 times in 2 years all diagnosed at er's so I think I know the symptoms of pancreatitis an she did nothing at all for me like wow the care u get at this hospital is a joke... Because of this terrible hospital I sit home an suffer an I refuse to go to any ER or Dr again it's not fair this hospital treats people so bad they rather suffer an die at home please please no one go to Iowa city hospital

Response from the owner
Hi Travis, we value all feedback, and we’ve recorded your concerns. If there’s anything else you’d like to share, please feel free to contact our Office of the Patient Experience at patient-experience@uiowa.edu or 319-356-1802.
Leisa Mully Boysen
2 months ago
5

Amazing staff, considerate and kind. My Oncologist, Dr.Strouse is superb and tailors the conversations to my level so I understand. He listens, is patient and I feel like he cares. The staff has always been helpful in every department I have had to go to for various testing. I am glad I chose UIHC for treatment of my cancer.

Response from the owner
We appreciate this feedback, Leisa! Thank you!
Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Left arrow iconBack

Write a review for University of Iowa Hospitals and Clinics

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your Name*
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Get Help Today Phone icon 800-823-7153
Question iconSponsored Helpline