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UPMC Mercy

1400 Locust Street
Pittsburgh, PA 15219
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UPMC Mercy PA 15219

About UPMC Mercy

Medically monitored detox is the safest way for clients to withdraw from drugs and alcohol and is often the first step in treating addiction. Detox takes place at the hospital so staff can help clients manage their withdrawal symptoms and prepare them for the next step in their treatment plan.

UPMC Mercy uses MAT to treat opioid addiction. Following an assessment, clients are prescribed an FDA approved medication to reduce cravings and withdrawal symptoms. MAT is combined with outpatient counseling services and is not provided independently.

Clients in crisis can visit (or be referred to) UPMC Mercy for stabilization. During this time, they will undergo assessment and receive therapeutic support services. Once stable, clients will be referred to an outpatient program or other support service. This service is also available over the telephone.

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Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Quentin Blount

Facility Overview

Bed icon 404
Number of Available Beds

Latest Reviews

Dunkel Esclave
1 week ago on Google
1
Abusive like other locations when it comes to the poor and POC and esp poor POC. This has always been known as the unmerciful hospital for a reason. The waiting room times are understandable I guess but to be judged for having a cream on my skin was humiliating. The ponytail glasses older guy told me to "be quiet" when I was suffering from a SECOND degree burn! I would neve in my life expect another patient in extreme pain to be quiet for me in the damn ER yet twice this has happened to me! He wanted to compare pain even not knowing I've had countless burns and one on my leg from age 4! He kept arguing with me ever time I yelled from a flare up. Both a fireman and medic said second degree burns are the worst and even if they aren't they showed me grace and empathy
Response from the owner1 week ago
Hi Dunkel,

We’re disappointed to hear about your recent experience at UPMC Mercy. The situation you describe isn’t in alignment with our pursuit of excellence. We’d like to receive additional details from patients like you to improve future experiences. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative.

Thank you for providing us with valuable feedback.
Denise Mitchell
1 week ago on Google
1
Avoid Mercy’s Emergency Room as the staff is clueless, condescending; and, they don’t take a patient’s concerns seriously. Their care has dwindled tremendously-they’ve lost all their credibility! They’ve hired reject physicians and nurses in their Emergency Department! Zero Stars
Response from the owner1 week ago
Hi Denise,

We care about your health and providing the highest level of patient satisfaction. We’d like to receive additional details about your visit at UPMC Mercy in order to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative.

Thank you for providing us with valuable feedback.
John Brooks
1 week ago on Google
5
this is the very best hospital with the very best staff they went above and beyond to help my son thank you upmc mercy
Response from the owner1 week ago
Hi John,

Thank you for sharing your kind words about UPMC Mercy. Your feedback is very important to us and valuable to other parents and patients looking for high-quality care.

Take care and have an awesome day!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.8 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient rehabs specialize in providing comprehensive care for clients who choose to remain in their homes and communities during treatment. Their services may include transitional support for clients stepping down from intensive inpatient programming. Ambulatory medical detox may be provided for clients at low risk for withdrawal complications. Many programs include evening, night, and weekend services to accommodate clients who are working professionals or caregivers. Addiction counseling and life skills training are common treatment modalities.

Inpatient rehab provides clients with an opportunity to focus solely on their sobriety away from the stressors of the home and workplace. Clients receive housing, food, and intensive clinical supervision. They also typically engage in multiple addiction counseling sessions each week, including daily individual, group, and/or family sessions. Most programs also prioritize recovery-focused life skills training, including courses in relapse prevention. Many facilities offer evidence-based holistic therapies, such as yoga and meditation.

Clients receiving services from a rehab aftercare program are usually stable and in the maintenance phase of recovery, having completed detox and/or intensive inpatient treatment. Rehab aftercare services can vary widely based on clients' individual and evolving needs, but often include peer coaching, relapse prevention support, 12 step program induction, and medical, mental health, and social service referrals. Individual care plans are typically developed by the client in partnership with their case manager and care team.

With a partial hospitalization program (PHP), you can participate in intensive rehabilitation treatment with the ability to return home at the end of the day. For a weekly minimum of 20 hours, a partial hospitalization program can take place up to 5 days a week for an average of 90 days. During PHP treatment, you can receive relapse prevention strategies, medication management, individual and group therapy, and other behavioral therapy interventions.

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Because the severity of withdrawal symptoms can fluctuate, constant monitoring under 24-hour clinical care in Pennsylvania is recommended for early recovery. As you undergo detox, medical staff will supervise your health and ensure severe symptoms do not develop or threaten your life. Professional counselors will also be available to treat mental and emotional health needs.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Pennsylvania is devoted to the treatment of addiction. Levels of care, treatment methods, and settings differ, but the aim of each program is to end drug dependency and empower participants to achieve long-term recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Amenities

  • home-setting iconResidential Setting

Staff & Accreditations

Staff

Anthony J. Pinevich, MD

VP, Medical Affairs

Rohan Ganguli, MD

Chair Department of Psychiatry

Hon. Maureen Lally-Green

Chairman, BOD

Eileen Simmons

Treasurer, BOD

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

1400 Locust Street
Pittsburgh, PA 15219

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Reviews of UPMC Mercy

3.17/5 (423 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1749408983452 (423 reviews)
Dunkel Esclave
1 week ago
1

Abusive like other locations when it comes to the poor and POC and esp poor POC. This has always been known as the unmerciful hospital for a reason. The waiting room times are understandable I guess but to be judged for having a cream on my skin was humiliating. The ponytail glasses older guy told me to "be quiet" when I was suffering from a SECOND degree burn! I would neve in my life expect another patient in extreme pain to be quiet for me in the damn ER yet twice this has happened to me! He wanted to compare pain even not knowing I've had countless burns and one on my leg from age 4! He kept arguing with me ever time I yelled from a flare up. Both a fireman and medic said second degree burns are the worst and even if they aren't they showed me grace and empathy

Response from the owner
Hi Dunkel,

We’re disappointed to hear about your recent experience at UPMC Mercy. The situation you describe isn’t in alignment with our pursuit of excellence. We’d like to receive additional details from patients like you to improve future experiences. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative.

Thank you for providing us with valuable feedback.
Denise Mitchell
1 week ago
1

Avoid Mercy’s Emergency Room as the staff is clueless, condescending; and, they don’t take a patient’s concerns seriously. Their care has dwindled tremendously-they’ve lost all their credibility! They’ve hired reject physicians and nurses in their Emergency Department! Zero Stars

Response from the owner
Hi Denise,

We care about your health and providing the highest level of patient satisfaction. We’d like to receive additional details about your visit at UPMC Mercy in order to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative.

Thank you for providing us with valuable feedback.
John Brooks
1 week ago
5

this is the very best hospital with the very best staff they went above and beyond to help my son thank you upmc mercy

Response from the owner
Hi John,

Thank you for sharing your kind words about UPMC Mercy. Your feedback is very important to us and valuable to other parents and patients looking for high-quality care.

Take care and have an awesome day!
Marla Pelkofer
2 weeks ago
5

I cannot say enough about Dr. Joe Mattis from UPMC Mercy’s Emergency Department. This physician provided such expert care for my son who experienced a fairly significant trauma to his eye. Dr. Mattis was caring, concerned, efficient, thorough and stellar in his diagnosis and subsequent steps to ensure healing. He communicated the plan back to wellness clearly and articulately. Even more, he conveyed such genuine, dedicated concern and went above and beyond to help him. We are forever grateful for Dr. Mattis and his team (Nurse Ed from Seattle and a lovely nurse whose name I did not get). He is who every doctor should be.

Response from the owner
Hi Marla,

Thank you for sharing your kind words about Joe Mattis, CRNP and the UPMC Mercy team. Your feedback is very important to us and valuable to other parents and patients looking for high-quality care.

Take care and have a lovely day!
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