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VA North Texas Health Care System – Dallas VAMC

4500 South Lancaster Road Dallas, TX 75216
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VA North Texas Health Care System - Dallas VAMC TX 75216

About VA North Texas Health Care System – Dallas VAMC

They treat not only drug and alcohol addictions, but mental health conditions, too. When these issues are combined, it can become a complicated thing that’s referred to as a dual diagnosis, or a co-occurring condition. Since veterans deal with a lot of trauma during their time in the military, this can become a common occurrence. Some common mental health conditions that veterans may face include depression, anxiety disorders, PTSD, bipolar disorder, or schizophrenia.

This is an outpatient center, so patients can get the help they need when they need it, then return home to anything in the outside world that needs their attention, including work or school or family life.

If you’re needing to detox before beginning the program, they may offer medication assisted treatment. MAT is a process that allows you to steer clear of any dangerous withdrawal symptoms or uncomfortable cravings if you feel that your addiction has become too severe to quit on your own. Some medications for this process can include Vivitrol or Suboxone.

You can also find specialized services like women’s services and care for members of the LGBTQ+ community. LGBTQ+ care can include hormone therapy, while women’s services can include military sexual trauma treatment and maternity care.

There is also health maintenance, community support, and counseling services. Counseling includes individual therapy, group therapy, and marriage or addiction therapy. All of these can dramatically help on your sobriety journey.

Facility Overview

Bed icon 835
Number of Available Beds

Latest Reviews

Christopher Flippin
1 week ago on Google
1
Whole place is depressing, broken, run down, and dirty..... went to the er for the first and last time here, I think that's why its so bad, so you don't come back. Got to the er and it's like a third full, not bad. Then you wait 4 hours for blood work and just walk out because I will die before I get help. Show up in very bad pain, and they don't even see you!!! How is this for emergencies if you move slower than the dental department
C. Hudspeth
2 weeks ago on Google
5
Thus far Every time I have visited this facility, I have been greeted with a smile, helpfulness and guidance. The staff has been setting a standard of professionalism. As of now I choose and trust this place with all of my healthcare needs. Thank you for integrating the newly vet with competence and virtuosity❤️
Texas Wanderer
2 weeks ago on Google
5
I've been visiting this location for a number of years now with my wife who is a US veteran. We've always been treated kindly, been helped and customer service has treated us proper. The staff have always been helpful with finding our destination when we have no clue where to go. Yes, there are large maps located on certain walls if you are near one–they can be helpful. I've seen the staff making sure those that are disabled have a ride and check before they send them on their way. Yes, there are times we've had to wait for whatever reasons, but we aren't complaining—this is part of life. If you believe you're waiting too long, ask a staff member at a help desk that can help with your situation. I have always liked the fact there are PLENTY of places to sit and relax when we are waiting. Drink and snack machines are found all over the first floor in different spots. This location is clean, decent and at times artistic. The day we went for our visit there was a farmers market happening on the first floor for veterans. There are several small shops that sell military souvenirs, hats, flags, snacks, drinks, and other items. The parking can be stressful at times to locate a decent parking spot near the front section, so be aware you might need to park at a distance during certain times of the day. The chapel is easy to locate on the first floor—if you need a place to pray or some quiet time. During our visit, the chapel was being used for a service that was in progress. Lastly, please DO NOT remove radiology's furniture... 😀
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.2 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

aftercare iconAftercare Support

Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.

sober-living iconSober Living Homes

Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.

heart-hands iconIntervention Services

Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.

partial-hospitalization iconPartial Hospitalization Program

A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • car iconPrivate Transportation
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Jason Cave, J.D.

Executive Medical Center Director

Kendrick Brown, CHFM

Deputy executive director

Jeffrey L. Hastings, MD

Chief of staff

Gwendella C. Robinson

Nurse Executive

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 232714

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Texas

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 258430

Contact Information

Building icon

4500 South Lancaster Road
Dallas, TX 75216

Fact checked and written by:
Benjamin Cardenas
Edited by:
Peter Lee, PhD

Rehab in Cities Near Dallas

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Reviews of VA North Texas Health Care System – Dallas VAMC

2.7/5 (383 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.7 (383 reviews)
Christopher Flippin
1 week ago
1

Whole place is depressing, broken, run down, and dirty..... went to the er for the first and last time here, I think that's why its so bad, so you don't come back. Got to the er and it's like a third full, not bad. Then you wait 4 hours for blood work and just walk out because I will die before I get help. Show up in very bad pain, and they don't even see you!!! How is this for emergencies if you move slower than the dental department

C. Hudspeth
2 weeks ago
5

Thus far Every time I have visited this facility, I have been greeted with a smile, helpfulness and guidance. The staff has been setting a standard of professionalism. As of now I choose and trust this place with all of my healthcare needs. Thank you for integrating the newly vet with competence and virtuosity❤️

Texas Wanderer
2 weeks ago
5

I've been visiting this location for a number of years now with my wife who is a US veteran. We've always been treated kindly, been helped and customer service has treated us proper. The staff have always been helpful with finding our destination when we have no clue where to go. Yes, there are large maps located on certain walls if you are near one–they can be helpful. I've seen the staff making sure those that are disabled have a ride and check before they send them on their way. Yes, there are times we've had to wait for whatever reasons, but we aren't complaining—this is part of life. If you believe you're waiting too long, ask a staff member at a help desk that can help with your situation. I have always liked the fact there are PLENTY of places to sit and relax when we are waiting. Drink and snack machines are found all over the first floor in different spots. This location is clean, decent and at times artistic. The day we went for our visit there was a farmers market happening on the first floor for veterans. There are several small shops that sell military souvenirs, hats, flags, snacks, drinks, and other items. The parking can be stressful at times to locate a decent parking spot near the front section, so be aware you might need to park at a distance during certain times of the day. The chapel is easy to locate on the first floor—if you need a place to pray or some quiet time. During our visit, the chapel was being used for a service that was in progress. Lastly, please DO NOT remove radiology's furniture... 😀

Arthur Fairchild
2 weeks ago
5

Angela Brim
2 weeks ago
4

Carl Reiher
2 weeks ago
1

My experience with the VA has been very difficult. I have been assigned many doctors whose heavy accents I cannot understand. I don’t want to spend my appointments trying to mentally translate what is being said when my health is on the line. My health is very important, and right now I feel like I’m not being cared for properly — sometimes I even fear I may not live much longer if this continues. On top of that, the Community Care and Travel Pay departments are extremely incompetent, with constant delays, poor communication, and no accountability. Veterans deserve better. We served this country, and we should not have to fight for proper care after service.

Terri Girard
3 weeks ago
1

Dr. Wendlym Ingram was my husband's primary care doctor, and she detected he had cancer in 2020.me and my husband have been going to see her all these years she never said a word, then in 2024 we had to go get a referral and she says oh by the way we detected you had cancer in 2020,me and my husband look at each other and said it's been 4 years and your just now telling us in 2024 and my husband passed away in 2025,I've read another review were she was negelce on another patient and killed him the VA hospital in Dallas texas is the worst hospital they do not care about there patients do not take your loved one there.can someone please help me and tell me what I need to do DR. Ingram needs to loose her license who do i call I'm going to fight for what she did to my husband where do I need to start. That hospital does not care about there patients. I give them a zero star.

Penny Jones
3 weeks ago
4

Michelle Cruz
3 weeks ago
1

I went to the emergency room after 3:00 p.m. on Friday, 8/15/2025. The providers in the back were on their cell phones and sitting in groups chatting. Thr Provider specifically Blair Rose Kirchner (PA-C) enter the treatment room without first introducing her self to the patient or family. This facility is in need of serious on-site supervision and possibly an overall review.

Tisha V
1 month ago
5

They offer good care

francis miller
1 month ago
5

The staff was great, I was seen immediately for chest pain.

Kailee G
1 month ago
5

This review is about Grace the psychiatric counselor and PTSD specialist. I do not believe in the internet so posting a review of this nature should go to show how much this woman helped us. I am forever blessed for the VA for hiring such qualified professionals. Grace saved my son’s life last night. My son is an Iraq veteran who endured the triangle of death. He is an amputee and suffered third degree burns to his entire body. He struggles with PTSD and suicidal thoughts. It is hard to find good compassionate care here in the state of Texas. Last night my son attempted to end his life with a knife while in the care of this hospital. Grace responded immediately. She handled the situation with an incredible level of skill, and calmed down what could have been a tragedy. Those with family members who have been in combat understand that there is a lot of yelling, screaming and throwing of things when our veterans with PTSD are in an episode. Her compassion, quick thinking, and therapeutic expertise quite literally saved my son’s life. I have never seen someone be able to calm him down to the way she did. I am forever grateful for her. Though we are saddened to learn that Grace is an on call worker. She put us in touch with a social worker to see if the VA would continue to allow my son to receive counseling from her. I cannot express this enough. Grace is a godsend angel. She is the best of the best at such a young age. The state of Texas is blessed to have this woman help our veterans she touched our lives. Godbless you Grace and Godbless this hospital.

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