Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Claim Profile

VA North Texas Health Care System – Dallas VAMC

4500 South Lancaster Road Dallas, TX 75216
Claim Profile
VA North Texas Health Care System - Dallas VAMC TX 75216

About VA North Texas Health Care System – Dallas VAMC

Dallas VA Medical Center, situated in Dallas, Texas, is a facility that offers drug rehab services to veterans and their families living in and around the area. They’re open 24/7 and have outpatient options. You might not be able to stay overnight, but you can drop in any time of the day. Referrals are required.

They treat not only drug and alcohol addictions, but mental health conditions, too. When these issues are combined, it can become a complicated thing that’s referred to as a dual diagnosis, or a co-occurring condition. Since veterans deal with a lot of trauma during their time in the military, this can become a common occurrence. Some common mental health conditions that veterans may face include depression, anxiety disorders, PTSD, bipolar disorder, or schizophrenia.

This is an outpatient center, so patients can get the help they need when they need it, then return home to anything in the outside world that needs their attention, including work or school or family life.

If you’re needing to detox before beginning the program, they may offer medication assisted treatment. MAT is a process that allows you to steer clear of any dangerous withdrawal symptoms or uncomfortable cravings if you feel that your addiction has become too severe to quit on your own. Some medications for this process can include Vivitrol or Suboxone.

You can also find specialized services like women’s services and care for members of the LGBTQ+ community. LGBTQ+ care can include hormone therapy, while women’s services can include military sexual trauma treatment and maternity care.

There is also health maintenance, community support, and counseling services. Counseling includes individual therapy, group therapy, and marriage or addiction therapy. All of these can dramatically help on your sobriety journey.

Facility Overview

Bed icon 835
Number of Available Beds

Latest Reviews

Fear The Old Blood
2 months ago on Google
1
This place is so unorganized, rude, needlessly complicated and terrible. I've unfortunately come here several times for numerous things and I can't anymore. They are terrible here and truly do not care.
Sirr Manning
2 months ago on Google
5
There are plenty of veterans who complain about their Healthcare. There are plenty that complain about this facility, but I won't. For the past 6 years I've finally gotten the mental health and physical health care I've needed since I my service. There's plenty of construction going on and it's located in an impoverished area (like most Federal Govt buildings), but why would I complain about improvements being made? I appreciate all the men and women that work there asses off to ensure each and every veteran is getting quality healthcare!!
Lindsay Brown
2 months ago on Google
4
The parking isn t great but if you go after 9/10 am on a weekday to visit, it s not too bad.
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
Gauge icon
7.9 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
aftercare iconAftercare Support
Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.
sober-living iconSober Living Homes
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • car iconPrivate Transportation
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Jason Cave, J.D.

Executive Medical Center Director

Kendrick Brown, CHFM

Deputy executive director

Jeffrey L. Hastings, MD

Chief of staff

Gwendella C. Robinson

Nurse Executive

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 232714

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Texas

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 258430

Contact Information

Phone icon (214) 742-8387
Building icon

4500 South Lancaster Road
Dallas, TX 75216

Fact checked and written by:
Benjamin Cardenas
Edited by:
Peter Lee, PhD

Rehab in Cities Near Dallas

Left arrow iconBack to TX

Reviews of VA North Texas Health Care System – Dallas VAMC

2.6/5 (100 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
107
4
20
3
16
2
21
1
172

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (100 reviews)
Jocilynn Denson
2 weeks ago
1

The person in the Pharmacy needs to be fired immediately! He had no clue how to pull up my account and didn’t know anything about the Pharmacy. I had to speak directly to a Pharmacist to get some clarification.

Markus Wilkes
3 weeks ago
1

Update: A nurse from the VA called and had a nasty attitude, then blamed my response as the attitude. To that nurse, I’m sorry for asking for additional information and challenging your beliefs about the community care act. I have been to so many VAs in my life including CBOCs and I have never had a hard time establishing care. I have spent three years trying to get enrolled and establish services here and am 2 White House complaints in and still don’t have my 1st appointment. You should be ashamed of yourselves if this is the service you give to your veterans. I can bet I’m not the first person with this complaint.

Joshua Guerra
3 weeks ago
5

I want to extend my deepest gratitude to the young ER doctor in the light blue uniform, along with the doctor with the long hair who assisted him. These two professionals took the time to truly listen to me, showed genuine compassion, and may very well have saved my life. As a Marine veteran, I’ve seen my share of hospitals—and after experiencing neglect, rudeness, and incompetence at the Temple VA, I made the difficult decision to drive all the way to Dallas. I’m so grateful I did. Comp Care treated me with the dignity and urgency I deserve. Thank you, from the bottom of my heart

Danny D
3 weeks ago
1

ER doctor working day shift 4/21 (Robert Montana) is a horrible doctor. I went in based on Plano VA saying I needed to go to the Dallas ER to see a neurologist. I let the doctor know my history and was completely dismissed. He said “it sounds like you have a virus” and proceeded to conduct tests. Once they came back negative he said “I don’t know why you don’t feel good” and discharged me. He is the reason veterans die waiting on care.

Jimmy Hubbard
1 month ago
5

Thank you, ER staff for addressing my face swelling. All ER staff, very professional and helpful.

Kyle E
1 month ago
1

This place is below par always has been you don't get a 2.9 review overall if your good and fair and actually test patients for symptoms besides guessing

Jennifer “Jiffer” Johnson Harris
1 month ago
5

Having two appointments, I spent nearly the whole day at Dallas VA Medical. I thought that the experience went very well. All hospitals should treat patients (and visitors) with respect, but let's face it, some people just don't have it in them to treat fellow human beings like they are in fact human. My visit to DVAMC proved that there are lovely people out there. First, i had a HIDA scan where i encountered nothing but professionalism and courtesy. Later, i had a mammogram. That's where i met Marlo. Marlo was, in a word, awesome. Never in my long life has that necessary evil been so much fun. Marlo wasn't just professional, she was real. We talked about everything from the state of Texas to the opposite gender. We said a little prayer together and we laughed big together. All while she maneuvered me into all the awkward positions. She made me laugh through the entire process and yeah, that may have made it go longer, but obviously - since I'm mentioning it in a Google review - it was worth it. So all of you lady veterans in the Dallas area who are putting off your mammogram because it's one of the worst things about being a woman, go ahead and see Marlo.

Morgan Lyles
1 month ago
1

In July/Aug 2022, I explained that my father had a seizure and was admitted to Methodist Charlton and put on Keppra but he needed a neurologist at the VA. I asked Dr Wendolyn Ingram to refer him to neurology. Two months passed and no appointment. I again inquired about neurology and the nurse said there was no referral submitted. A referral was finally submitted in approximately December 2022. He received an appointment for Aug 2023, a year later. I requested community care since the wait was over 30 days. By the time my father received the appointment he was too ill to attend the appointment and soon passed. I called my father’s primary care doctor, Wendolyn Ingram and explained that he was having difficulty breathing and wanted to get an oxygen machine in June 2022. She told me to request oxygen from his Hemo/Oncology. I asked Hemo/oncology for oxygen in July 2022. No one would give him oxygen! I ended up calling 911 due to breathing problems. He was admitted to Arlington Memorial in Aug 2022 and put on oxygen. As he left rehab with an oxygen machine he seemed to improve. After filing a complaint against Dr. Ingram at the VA, she sent an oxygen machine in Sept/ Oct 2022, but at this point she was not his primary care doctor. Maybe you should listen to patients and do your job. Piss poor service and truly unprofessional! If possible please do not send your love ones to the Dallas VA. Dogs 🐕 get better treatment than veterans do in my opinion and the ER Department is just as bad!!!!

Mike parkerson
1 month ago
5

I have been going to Dallas VA for over 15 years and have been receiving excellent care. The only time I can report is a little wait time. The employees have always been respective and competent. I could go into explicit detail, but not enough space. I agree that the older part of the hospital could used more renovation but the building is very old. I would give a 4.9 rating overall.

A JAY
1 month ago
5

Chad and the staff were really kind and professional. I was seen fairly quickly upon arriving to the ER. Facility definitely can use a revamp and different cleaning and restoration. Outside of that, good experience .

Fear The Old Blood
2 months ago
1

This place is so unorganized, rude, needlessly complicated and terrible. I've unfortunately come here several times for numerous things and I can't anymore. They are terrible here and truly do not care.

Will Burke
2 months ago
5

Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Left arrow iconBack

Write a review for VA North Texas Health Care System – Dallas VAMC

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your Name*
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Bonham VA Medical Center
Bonham, TX (800) 924-8387

Bonham VA Medical Center

VA North Texas Health Care System - Sam Rayburn Memorial Veterans Center is ... read more.
Brazos Recovery Services
Morgan, TX (254) 232-1550

Brazos Recovery Services

Brazos Recovery Services provides a full continuum of care at their Men's Dr... read more.
Oceans Behavioral Hospital Longview
Longview, TX (903) 212-3105

Oceans Behavioral Hospital Longview

Oceans Behavioral Hospital is private, traditional rehab located in Longview... read more.
Get Help Today Phone icon 800-823-7153
Question iconSponsored Helpline