Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Claim Profile

West Oaks Hospital

6500 Hornwood Drive Houston, TX 77074
Claim Profile
West Oaks Hospital TX 77074

About West Oaks Hospital

Some clients will be required to undergo detox before entering treatment. This ensures that toxic substances are removed from their system before they begin treatment. Detox is overseen by a team of medical professionals who offer support and comfort during the process, tending to the needs of each client.

The residential program allows clients to live at the facility while they are receiving care. The facility provides everything they need, including meals and a room, so that they can focus their attention on the recovery process. The length of the inpatient program varies.

In addition to 24 hour nursing, clients in the inpatient program work with their care team to develop their treatment plan. West Oaks Hospital combines 12 step recovery programs, individual and group therapy, relapse prevention education, and life skill development. Clients act as peer support to help one another through recovery.

The outpatient day program offers the same model of care as the inpatient program, but it does not require clients to live on campus. Instead, they meet at the facility on a regular schedule to meet with their care team and engage in group and individual treatment. Outpatient is ideal for those who are stable enough not to require full time care, but it can also be used by those leaving the inpatient program as a transitional step.

Following program completion, the care team will help devise a course of action for clients to follow once they leave. Aftercare includes connecting to community support resources and introduction to the ongoing alum support program.

Facility Overview

Bed icon 176
Number of Available Beds

Similar Rehab Centers

Latest Reviews

Tavaria Burnett
2 weeks ago on Google
5
West Oaks hospital was very helpful and informative during my son’s stay at the facility. Particularly, Yvonne was the most supportive, knowledgeable and instrumental in every process. I recommend this facility to any family who’s dealing with love ones with mental health needs.
Response from the owner1 week ago
Thank you for your kind words! Your recommendation means so much to us and we truly appreciate you taking the time to share your feedback with us. Again, thank you and have a great day!
Darnell Williams
2 weeks ago on Google
5
West oaks has amazing personalities for staff with a beautiful view for its inside-outside walk around park environment.
Response from the owner1 week ago
Thank you so much for your feedback! We truly appreciate it and hope you have a great day!
Christian Chargois
3 weeks ago on Google
5
The staff was absolutely terrific. Very personable Mr. Derrick by far one of the best therapists I've ever had, highly recommend their outpatient program
Response from the owner1 week ago
So glad to hear this terrific feedback! Thank you for taking the time to leave us this review. Take care.
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
Gauge icon
6.5 / 10

Other Forms of Payment

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

After completing some form of inpatient care, many clients transition or step down to an outpatient rehab, while some choose to transition from detox directly into outpatient care. High-intensity outpatient programming, including partial hospitalization (PHP) and intensive outpatient (IOP) is widely available for clients in early recovery, those leaving detox, and those at an elevated relapse risk. Clients in outpatient care generally engage in robust addiction counseling and recovery education, and some also receive medication assisted treatment (MAT).

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

intensive-outpatient iconIntensive Outpatient

Intensive outpatient programs offer high-level care for clients as an increased risk of relapse, including those in early recovery, those with a strong history of relapse, and those experiencing a crisis. Intensive outpatient treatment typically requires clients to engage in nine to 20 hours of care weekly, with treatment modalities that combine psychotherapy and recovery education, and holistic therapies, such as acupuncture and animal therapy. Medication assisted treatment (MAT) is also common in alcohol and/or opioid recovery.

aftercare iconAftercare Support

Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

partial-hospitalization iconPartial Hospitalization Program

Commonly known as "day treatment," a partial hospitalization program (PHP) offers intensive addiction treatment while allowing you to return home each day. It can serve as an alternative to inpatient hospitalization or as a step-down option. Depending on your needs, PHP treatment typically averages 90 days with a weekly requirement of 6-8 hours a day. PHP treatment offers a variety of therapeutic interventions such as individual counseling, group therapy, and psychoeducation. Oftentimes PHP treatment can be fully covered by insurance.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

The goal of cognitive behavioral therapy (CBT) in Texas is to change thought patterns, which leads to changes in behavior. Specific techniques during CBT can include self talk, SMART goals, journaling, and positive activities.

Couples therapy helps couples learn to control emotions, trust each other, and communicate more effectively. It can be useful for short term intervention for a specific issue or for working on the relationship long term.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Phuong Cardoza

Group Director Chief Executive Officer

Cassie Richter

Director of Outpatient Services

Colleen Paxton

Director of Inpatient for Clinical Services

Fhfma Paul Veillon

Chief Financial Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

6500 Hornwood Drive
Houston TX, 77074

Fact checked and written by:
Kerry Nenn, BSW
Edited by:
Quentin Blount

Rehab in Cities Near Houston

Left arrow icon Back to TX

Reviews of West Oaks Hospital

2.89/5 (505 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
197
4
32
3
19
2
22
1
236

Reviews

3

Read everything in the reviews before bringing a patient Or considering checking in for treatment yourself. If you bring clothing, take pictures of each article and count each type of item, make your own list. Mark the clothing in some unique way on the inside. At discharge ... Read More

Reviewed on 10/23/2019
1

MY SON ALMOST DIED because of West Oaks hospital. He had been telling them for over a week that he was sick, and they paid no attention. I got a call 2 weeks ago at 6:30 AM from Memorial Hermann Pediatric ICU that he was there with a fatal pneumonia and sepsis, an infection ... Read More

Reviewed on 3/16/2019
1

Worst hospital ever no experience don't know what they are doing never take anyone there.

Reviewed on 1/25/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9 (502 reviews)
Faith Hope
1 week ago
1

Response from the owner
Thank you for taking the time to reach out to us. We would like to get some more details so that we can further look into your concerns. So that we can follow up with you directly, please provide us with your contact information by visiting http://www.westoakshospital.com/contact-us/. Thank you again.
Justin
1 week ago
5

The veterans unit at this hospital saved my life. All the staff is great and treated me with respect. If you are struggling and need help I recommend going to west oaks

Response from the owner
Thank you for your kind words! Your recommendation means so much to us and we truly appreciate you taking the time to share your feedback with us. Again, thank you and have a great day!
Jose Martinez
1 week ago
5

I was in the Veterans program at WestOaks hospital and I have to say that this one of the best treatment facilities for Veterans. It gave a chance to work on myself and breathe. The Director Jim White is amazing person as is the therapist and staff, they allowed me to complete my degree plan. Not only am I coming out as a new person, a better person but also a college graduate. Thank you for all you do!

Response from the owner
Thank you for taking the time to share your kind words with us! Compliments such as these are held very dear to our hearts. We’re currently working on a staff recognition campaign and would like to share your kind words with our community. If we may include your anonymous feedback, please fill out the following form by visiting https://ebgw.short.gy/WestOaksHospital. Thank you again for sharing your thoughtful comments with us.
Tavaria Burnett
2 weeks ago
5

West Oaks hospital was very helpful and informative during my son’s stay at the facility. Particularly, Yvonne was the most supportive, knowledgeable and instrumental in every process. I recommend this facility to any family who’s dealing with love ones with mental health needs.

Response from the owner
Thank you for your kind words! Your recommendation means so much to us and we truly appreciate you taking the time to share your feedback with us. Again, thank you and have a great day!
Darnell Williams
2 weeks ago
5

West oaks has amazing personalities for staff with a beautiful view for its inside-outside walk around park environment.

Response from the owner
Thank you so much for your feedback! We truly appreciate it and hope you have a great day!
Christian Chargois
3 weeks ago
5

The staff was absolutely terrific. Very personable Mr. Derrick by far one of the best therapists I've ever had, highly recommend their outpatient program

Response from the owner
So glad to hear this terrific feedback! Thank you for taking the time to leave us this review. Take care.
Margaret Lutta
3 weeks ago
1

3 days of calling to talk with a patient on unit 1 and no-one cares to pick it and when they do. An excuse is coming out of their mouth before i give a patient ID number. 20 calls and all, Bad, Horrible, non professional Service. Someone should bring it to the HHSC attention as they make a lot of $$$$ keeping Patients.

Response from the owner
Thank you for taking the time to reach out to us. We take your comments very seriously and would like to learn more about your concerns. So that we can better assist you, please provide us with your loved one’s full name and location in our facility by visiting http://www.westoakshospital.com/contact-us/. Again, thank you. We hope to hear from you soon.
RE Lewis
3 weeks ago
5

Excellent staff, program for individuals with mental stressors, hospitality, and care.

Response from the owner
We truly appreciate your thoughtful feedback. It's wonderful to hear your recognition of the staff and the supportive environment. Your kind words about the program and team are deeply valued—thank you for taking the time to share!
Alyssa Dunn
1 month ago
2

My child was admitted here last week while I was away for work. They have been here for about a week now. She’s improved immensely and I would like to thank the nurses and assistant for that. However, per the conversation with the doctor I had on Sunday, she was more than likely to be released on Monday- no communication since then. Just crickets. I called today. ‘She will either be discharged today or Wednesday due to issues with contacting insurance’ I called admissions today and they said they’ve had no issues with contacting and have been in contact with my insurance just fine. The lack of communication is absolutely abysmal. And when they do contact you, it’s a bunch of over-talking, useless and vague information, and them using the excuse of my insurance, but keeping my child there longer because of it, is just unethical and immoral. This place does not keep the family units and their financial struggles in mind at all.

Response from the owner
Thank you for taking the time to reach out to us. We take your comments very seriously and would like to learn more about your concerns. So that we can better assist you, please provide us with your child’s full name and location in our facility by visiting https://westoakshospital.com/contact-us/. Again, thank you. We hope to hear from you soon.
NeritaUplifting Ministry
1 month ago
1

“Please stop repeatedly asking me whether I have weapons in my home. Those questions should have been addressed during the initial assessment. I also don’t appreciate being spoken to disrespectfully or having someone hang up on me. This is exactly why I prefer working with male caseworkers—because too often I’m met with unprofessional attitudes from female staff. I expect to be treated with the same respect I give and I’m not changing my character I’m not friendly Thank you. — Prophetess 💯”

Response from the owner
Thank you for reaching out to us with your feedback. So that we can address your concerns directly, please provide us with your contact information by visiting http://www.westoakshospital.com/contact-us/. Thank you again.
Matt
1 month ago
5

I was in the veterans program 3 times, and they always treated me very good. They helped me get my meds stable again so that I could return to my home.

Response from the owner
We are so glad to hear this! Thank you for taking the time to share your feedback with us. We hope you are doing well. Take care!
Jerry McMillian
1 month ago
5

This place saved my life. Im a veteran and was having mental health issues.The staff knows what there doing. I felt safe here.

Response from the owner
Thank you for taking the time to share your kind words with us! Compliments such as these are held very dear to our hearts. We’re currently working on a staff recognition campaign and would like to share your kind words with our community. If we may include your anonymous feedback, please fill out the following form by visiting https://ebgw.short.gy/WestOaksHospital. Thank you again for sharing your thoughtful comments with us.
Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconSponsored Helpline
Phone icon 800-784-1361
Left arrow iconBack

Write a review for West Oaks Hospital

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your Name*
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Get Help Today Phone icon 800-823-7153
Question iconSponsored Helpline