Get Help Now
Question iconSponsored Helpline
Phone icon 800-641-8351

West Oaks Hospital

6500 Hornwood Drive
Houston, TX 77074
Claim Profile
West Oaks Hospital TX 77074

About West Oaks Hospital

Some clients will be required to undergo detox before entering treatment. This ensures that toxic substances are removed from their system before they begin treatment. Detox is overseen by a team of medical professionals who offer support and comfort during the process, tending to the needs of each client.

The residential program allows clients to live at the facility while they are receiving care. The facility provides everything they need, including meals and a room, so that they can focus their attention on the recovery process. The length of the inpatient program varies.

In addition to 24 hour nursing, clients in the inpatient program work with their care team to develop their treatment plan. West Oaks Hospital combines 12 step recovery programs, individual and group therapy, relapse prevention education, and life skill development. Clients act as peer support to help one another through recovery.

The outpatient day program offers the same model of care as the inpatient program, but it does not require clients to live on campus. Instead, they meet at the facility on a regular schedule to meet with their care team and engage in group and individual treatment. Outpatient is ideal for those who are stable enough not to require full time care, but it can also be used by those leaving the inpatient program as a transitional step.

Following program completion, the care team will help devise a course of action for clients to follow once they leave. Aftercare includes connecting to community support resources and introduction to the ongoing alum support program.

Similar Rehab Centers

Facility Overview

Bed icon 176
Number of Available Beds

Latest Reviews

Christopher Howard
1 week ago on Google
5
The Veterans Program is the best I have seen. Marcus is a great counselor. If you really try to understand yourself. This place is safe. Call Jim White Asap if you need expert care and consideration.
Response from the owner1 week ago
Thank you for sharing such kind feedback about our Veterans Program and team members. We’re glad to hear you felt safe and supported, and we appreciate you taking the time to recommend our services to others.
Marcus Forrest
2 weeks ago on Google
5
Went through the Veterans program and received treatment for PTSD and alcoholism. This program is top tier and you will leave with a better sense of self being and mental being. Also the food is pretty good!
Response from the owner1 week ago
Thank you for sharing your kind feedback about our Veterans program and for your kind words about our services and meals. We appreciate your feedback and are glad to know the program helped support your well-being.
Jasmine Waters
3 weeks ago on Google
5
Therapist Derrick Johnson and staff members Ms. Natalie, Majia, Audrey and Mr. Moore are all wonderful in their care for patients. I had ASL interpretering provided and everyone went above and beyond with transportation to/from the program as well as plenty of food (with respect to my vegetarian preferences and other patients' special dietary requests). Staff were kind, attentive, respectful and reliable.
Response from the owner1 week ago
Thank you for taking the time to give our staff a shout-out! Hearing kind words and sentiments such as these are always so meaningful. We will be sure to forward your positive messages along to our team. Take care, and we hope you are well!
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
Gauge icon
6.6 / 10

Other Forms of Payment

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

After completing some form of inpatient care, many clients transition or step down to an outpatient rehab, while some choose to transition from detox directly into outpatient care. High-intensity outpatient programming, including partial hospitalization (PHP) and intensive outpatient (IOP) is widely available for clients in early recovery, those leaving detox, and those at an elevated relapse risk. Clients in outpatient care generally engage in robust addiction counseling and recovery education, and some also receive medication assisted treatment (MAT).

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Intensive outpatient programs offer high-level care for clients as an increased risk of relapse, including those in early recovery, those with a strong history of relapse, and those experiencing a crisis. Intensive outpatient treatment typically requires clients to engage in nine to 20 hours of care weekly, with treatment modalities that combine psychotherapy and recovery education, and holistic therapies, such as acupuncture and animal therapy. Medication assisted treatment (MAT) is also common in alcohol and/or opioid recovery.

Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

Commonly known as "day treatment," a partial hospitalization program (PHP) offers intensive addiction treatment while allowing you to return home each day. It can serve as an alternative to inpatient hospitalization or as a step-down option. Depending on your needs, PHP treatment typically averages 90 days with a weekly requirement of 6-8 hours a day. PHP treatment offers a variety of therapeutic interventions such as individual counseling, group therapy, and psychoeducation. Oftentimes PHP treatment can be fully covered by insurance.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

The goal of cognitive behavioral therapy (CBT) in Texas is to change thought patterns, which leads to changes in behavior. Specific techniques during CBT can include self talk, SMART goals, journaling, and positive activities.

Couples therapy helps couples learn to control emotions, trust each other, and communicate more effectively. It can be useful for short term intervention for a specific issue or for working on the relationship long term.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Phuong Cardoza

Group Director Chief Executive Officer

Cassie Richter

Director of Outpatient Services

Colleen Paxton

Director of Inpatient for Clinical Services

Fhfma Paul Veillon

Chief Financial Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Rehab.com regularly reviews this listing for accuracy but changes may occur between updates. For the most up-to-date information, please contact West Oaks Hospital.

Contact Information

Building icon

6500 Hornwood Drive
Houston TX, 77074

Explore Other Centers Near Houston

Reviews of West Oaks Hospital

3.09/5 (601 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
276
4
32
3
20
2
26
1
259

Reviews

3

Read everything in the reviews before bringing a patient Or considering checking in for treatment yourself. If you bring clothing, take pictures of each article and count each type of item, make your own list. Mark the clothing in some unique way on the inside. At discharge ... Read More

Reviewed on 10/23/2019
1

MY SON ALMOST DIED because of West Oaks hospital. He had been telling them for over a week that he was sick, and they paid no attention. I got a call 2 weeks ago at 6:30 AM from Memorial Hermann Pediatric ICU that he was there with a fatal pneumonia and sepsis, an infection ... Read More

Reviewed on 3/16/2019
1

Worst hospital ever no experience don't know what they are doing never take anyone there.

Reviewed on 1/25/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (598 reviews)
DScott
1 day ago
5

Going into this hospital was the best decision I could have ever made. My first night stay was not what I expected and the next morning I wanted to go AMA and was demanding that they give me a 4 hr letter. The nice nurse Ms Jessie talked to me and the Casemanager Ms Sharon came in the nursing desk smiling and laughing and saying good morning to the two nurses Ms Jessie and the other nurse I forgot her name and Ms Sharon turned to me and asked what’s wrong why you want to leave. I told her this was not what I expected that the techs were mean and didn’t want to be asked no questions Ms Marilyn complaining her leg hurting and wasn’t going to move to get what we needed. The therapist had people in her office and couldn’t get time to talk to me. Ms Sharons funny attitude and joy was what changed my mind to stay; she told me Wait let’s talk about this before you make your mind up to leave without getting the treatment you came into the hospital for. She brought me to her office and let me talk and share what was going on with me and my reason for wanting to kill myself. I talked and she totally listened and when I finished she commented and what stuck with me from her was her comment to me; on wanting to kill myself. She told me “Listen, you have no reason to feel so bad and down that you want to kill yourself; always VALUE yourself regardless what happens in your life; she said WE, meaning even herself all go through tough times buts it’s all in how we handle it; she did not make me feel bad; she lifted my feelings; I left her office laughing and smiling and I got my 4 hr letter back and stayed my term of treatment. Just those words of Always Value yourself” regardless of what you going through meant the change of thinking suicidal thoughts every time something happened with me; feeling like no one cared.. Ms Jessie, Ms Kim, Ms Stephanie and it was a male tech were very involved and nice also but it was Ms Sharon’s encouraging word that meant so much to me and whenever I’m feeling down; I remember her words and my day and thoughts turn to better thoughts. My stay at this hospital was mind changing for me. I hope I never have to go back but if I do I will request to go on the the Unit with Ms Sharon and the other staff that made my stay comfortable andsuccessful.. Thank you West Oaks for having caring people that work for you.

Response from the owner
Thank you for taking the time to share your feedback with us. We greatly appreciate the kind words and wish you all the best. Take care!
Nicole Carrera
2 days ago
1

My experience at this facility was overwhelmingly negative. I was admitted for postpartum depression but placed on a unit where the group therapy did not feel relevant to my needs. I was also repeatedly verbally harassed by male patients and did not feel safe or adequately protected. The charge nurses were often condescending, while the technicians provided most of the support. Nurse Mercy was unhelpful when I needed assistance obtaining my discharge medications, even though it was the day I was leaving. The case manager, Sharon, was also extremely rude and made me feel that I had little control over a voluntary discharge. When I tried to ask questions, she responded in a dismissive and disrespectful manner, including saying, “Who is it?!” and “What do you want?” I was also told that requesting a voluntary discharge would be pointless because a court order would be issued to keep me longer. My discharge date was repeatedly changed, leaving me concerned that my stay was being extended for insurance purposes rather than because continued hospitalization was necessary. I also had concerns about money my family brought after I was admitted. It was never given to me, and no one could explain where it went. This made me question whether my belongings were being properly secured and my money was stolen. The technicians Charles, Marilyn, and Kimberly, along with the medication nurses, were kind and professional. Unfortunately, their compassion did not make up for the larger issues I experienced. I left feeling unheard, unsafe, and powerless. Patients receiving psychiatric care deserve dignity, respect, safety, and individualized support.. Update: My response to the link was never replied to and when I called to request my medical records to send to my new psychiatrist, I’m expected to pay almost $50. Absolutely ridiculous considering this facility has already stolen money from me.

Response from the owner
Thank you for reaching out to us with your feedback. So that we can address your concerns directly, please provide us with your contact information by visiting http://www.westoakshospital.com/contact-us/. Thank you again.
sandy newben
4 days ago
1

DO NOT TAKE YOU KIDS THERE!!! when i was there the nurses made fun of a kid and called him megamind and racial slurs my roommate was always actively trying to KILL me every night and the ward nurses would not let me change rooms i was not allowed to call or see my loved ones for 7 days while i was there only on the 8 day was i allowed to talk to my mom and they cut the phone off went i started talking about the things happening on the ward when i would send my stuff to be washed my undergarments would be missing and no one would no where they went i can only imagine what was happening in other wards also i was in a mixed group of kid from the age of 6-17 boys and girls which im pretty sure is not allowed and made we feel uncomfortable as there was only one bathroom on the floor

Response from the owner
Thank you for reaching out to us with your feedback. So that we can address your concerns directly, please provide us with your contact information by visiting http://www.westoakshospital.com/contact-us/. Thank you again.
Vivienne
5 days ago
5

The place to go-to if you need Veteran Mental Health assistance during a crisis. The Houston VA medical center is already busy and packed, and this was the next best thing to VA health care. Would have preferred the VA ER- but I thought about all the poeple who already have problems receiving care there. Give it a try- even if you don't feel like you are in a crisis.

Response from the owner
Thank you for sharing your feedback and for recommending our facility as an option for veterans needing mental health support.
Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconSponsored Helpline
Phone icon 800-641-8351
Left arrow iconBack

Write a review for West Oaks Hospital

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your Name*
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Get Help Today Phone icon 800-847-1418
Question iconSponsored Helpline