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West Oaks Hospital

6500 Hornwood Drive Houston, TX 77074
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West Oaks Hospital TX 77074

About West Oaks Hospital

West Oaks Hospital is a clinical alcohol and drug treatment facility in Houston, Texas. They are a 160 bed psychiatric bed facility, with 16 beds reserved for adults seeking substance abuse treatment. They serve adults in a medical setting with modern, comfortable amenities.

The team and facility are equipped to provide a full continuum of care, from detox services to alum support. They offer no cost assessments for curious applicants.

Some clients will be required to undergo detox before entering treatment. This ensures that toxic substances are removed from their system before they begin treatment. Detox is overseen by a team of medical professionals who offer support and comfort during the process, tending to the needs of each client.

The residential program allows clients to live at the facility while they are receiving care. The facility provides everything they need, including meals and a room, so that they can focus their attention on the recovery process. The length of the inpatient program varies.

In addition to 24 hour nursing, clients in the inpatient program work with their care team to develop their treatment plan. West Oaks Hospital combines 12 step recovery programs, individual and group therapy, relapse prevention education, and life skill development. Clients act as peer support to help one another through recovery.

The outpatient day program offers the same model of care as the inpatient program, but it does not require clients to live on campus. Instead, they meet at the facility on a regular schedule to meet with their care team and engage in group and individual treatment. Outpatient is ideal for those who are stable enough not to require full time care, but it can also be used by those leaving the inpatient program as a transitional step.

Following program completion, the care team will help devise a course of action for clients to follow once they leave. Aftercare includes connecting to community support resources and introduction to the ongoing alum support program.

Facility Overview

Bed icon 176
Number of Available Beds

Latest Reviews

Alan Massie
2 months ago on Google
5
I was inpatient at the veterans program at West Oaks. The entire staff was amazing and compassionate toward me and my mental health/substance abuse issues. The groups were informative and educational. Jim and Marcus are absolutely wonderful with their care and love toward veterans... I highly recommend this program to any veterans struggling!
Response from the owner2 months ago
Thank you for your kind words, Alan! Shout-outs like this are so meaningful to our team and we will be sure to pass your comments along. Thank you again and take care!
Remy Fleetwood
2 months ago on Google
1
my friend went here 3 years ago, she said the nurses were horrible to her, belittled her, and didnt give her her clothes her mom dropped off until 3 days after. They didnt even give her shampoo or conditioner, just hand soap which run out and they didnt replace it. They then went and made her feel crazy. DO NOT GO HERE!!! They are disrespectful and rude to patients they should be helping.
Response from the owner2 months ago
Hi, Remy. Thank you for taking the time to reach out to us with your concerns. We take your comments very seriously and would like to learn more about your friend s concerns. Due to federal patient privacy laws, we can only discuss care with a patient or guardian; however, we encourage your friend to reach out to us directly by visiting http://www.westoakshospital.com/contact-us/. Again, thank you.
Rod Hill
2 months ago on Google
5
West Oaks Hospital is a fantastic, recovery facility with friendly professional staff and an outstanding program tailored specifically for our Veterans. BM 2 HILL US NAVY
Response from the owner2 months ago
Hi, Rod. We think we have an amazing staff too! It's always nice to see messages like this. We hope you have a great day.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.1 / 10

Location

Other Forms of Payment

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
After completing some form of inpatient care, many clients transition or step down to an outpatient rehab, while some choose to transition from detox directly into outpatient care. High-intensity outpatient programming, including partial hospitalization (PHP) and intensive outpatient (IOP) is widely available for clients in early recovery, those leaving detox, and those at an elevated relapse risk. Clients in outpatient care generally engage in robust addiction counseling and recovery education, and some also receive medication assisted treatment (MAT).
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs offer high-level care for clients as an increased risk of relapse, including those in early recovery, those with a strong history of relapse, and those experiencing a crisis. Intensive outpatient treatment typically requires clients to engage in nine to 20 hours of care weekly, with treatment modalities that combine psychotherapy and recovery education, and holistic therapies, such as acupuncture and animal therapy. Medication assisted treatment (MAT) is also common in alcohol and/or opioid recovery.
aftercare iconAftercare Support
Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
partial-hospitalization iconPartial Hospitalization Program
Commonly known as "day treatment," a partial hospitalization program (PHP) offers intensive addiction treatment while allowing you to return home each day. It can serve as an alternative to inpatient hospitalization or as a step-down option. Depending on your needs, PHP treatment typically averages 90 days with a weekly requirement of 6-8 hours a day. PHP treatment offers a variety of therapeutic interventions such as individual counseling, group therapy, and psychoeducation. Oftentimes PHP treatment can be fully covered by insurance.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

The goal of cognitive behavioral therapy (CBT) in Texas is to change thought patterns, which leads to changes in behavior. Specific techniques during CBT can include self talk, SMART goals, journaling, and positive activities.

Couples therapy helps couples learn to control emotions, trust each other, and communicate more effectively. It can be useful for short term intervention for a specific issue or for working on the relationship long term.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Phuong Cardoza

Group Director Chief Executive Officer

Cassie Richter

Director of Outpatient Services

Colleen Paxton

Director of Inpatient for Clinical Services

Fhfma Paul Veillon

Chief Financial Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (713) 995-0909
Building icon

6500 Hornwood Drive
Houston TX, 77074

Fact checked and written by:
Kerry Nenn, BSW
Edited by:
Quentin Blount

Rehab in Cities Near Houston

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Reviews of West Oaks Hospital

2.77/5 (103 reviews)
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Reviews

3

Read everything in the reviews before bringing a patient Or considering checking in for treatment yourself. If you bring clothing, take pictures of each article and count each type of item, make your own list. Mark the clothing in some unique way on the inside. At discharge ... Read More

Reviewed on 10/23/2019
1

MY SON ALMOST DIED because of West Oaks hospital. He had been telling them for over a week that he was sick, and they paid no attention. I got a call 2 weeks ago at 6:30 AM from Memorial Hermann Pediatric ICU that he was there with a fatal pneumonia and sepsis, an infection ... Read More

Reviewed on 3/16/2019
1

Worst hospital ever no experience don't know what they are doing never take anyone there.

Reviewed on 1/25/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.8 (100 reviews)
hen harris
1 week ago
1

my boyfriend is schizophrenic, bipolar and also has very bad anxiety and was admitted to this hospital for 2 weeks. They discharged him too soon because when he came home he was still tweaking out, his father told the doctors through the phone he should not be discharged yet because he still sounds very off and they still decided to discharged him anyways, now he is in jail because he tried to rob a bank thinking he had powers and nobody can do anything to him. His name is Kwami Robinson. Do not recommend this place they do not care about your loved ones.

Response from the ownerInvalid relative date format:
Thank you for taking the time to reach out to us with your concerns. We take your comments very seriously and would like to learn more about your boyfriend’s concerns. Due to federal patient privacy laws, we can only discuss care with a patient or guardian; however, we encourage his guardian to reach out to us directly by visiting http://www.westoakshospital.com/contact-us/. Again, thank you.
Zach Lindemann
1 week ago
5

If your have a mental issue, they are the best , the doctor are really good here ,some of the charge nurses are pretty rude ,but I get it they have to deal with alot everyday. I can't thank them enough for helping me as much as they did.

Response from the ownerInvalid relative date format:
Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visiting https://westoakshospital.com/contact-us/. We hope to hear from you soon.
Darrell McCrimmon
1 week ago
5

The Veterans program helped me get through a difficult time. They helped get my apartment set up and reconnect with my family.

Response from the ownerInvalid relative date format:
We are so glad to hear this! Thank you for taking the time to share your feedback with us. We hope you are doing well. Take care!
Harrison Zerbe
1 week ago
1

Quite literally the worst medical experience I have ever had. Might as well go see a psychiatrist daily than waste money or time here. Cannot believe a family member of mine stayed for a whole week in 2021. Intake employee was on his phone when I was requesting questions regarding the Handbook. Intake NP will only loosely listen to your symptoms and then decide its time for inpatient. And no, I am not interested in further communication with your hospital. I am sure you are fully aware of the multiple slip ups by the staff while I was there for less than 28 hours. Please do not respond or request clarification of this review West Oaks Hospital.

Meicha Terrell
2 weeks ago
5

Out-patient I love these people. Thank you all for all the patience and everyone is so caring.

Response from the ownerInvalid relative date format:
We think we have an amazing staff too! It's always nice to see messages like this. We hope you have a great day.
Karen Gill
2 weeks ago
3

Outpatient in Katy, Therapist Dolly perceptive and good outcome. Front desk personnel didn't look me in the eye and no smile at all. Not one word or acknowledgement to my daughter to make her feel welcome or less nervous.

Response from the ownerInvalid relative date format:
Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visiting http://www.westoakshospital.com/contact-us/. We hope to hear from you soon.
Darrell Banks
2 weeks ago
5

I highly recommend West Oaks Hospital. The staff is very professional and knowledgeable. There RTC program is OUTSTANDING. I greatly appreciate all that they have given me. I feel I have the tools necessary to move forward in my life.

Response from the ownerInvalid relative date format:
Thank you for sharing your feedback. Your recommendation means a lot to us.
Gerry Gurka
2 weeks ago
5

I was at the Veterans at West Oaks. They helped when I needed it most. They find a place to go and get myself sober. They never turned me away. Thank God for West Oaks Veterans Program.

Response from the ownerInvalid relative date format:
Your compliments and supportive comments are great to hear! Thank you for your kind words and we hope you are doing well. Take care!
Anthony Q bell
2 weeks ago
5

I'm a veteran at West oaks hospital on the veterans unit.My experience here at West oaks was great. The staff was attentive to my needs. I would recommend West oaks to anyone seeking help

Response from the ownerInvalid relative date format:
Thank you for your thoughtful comments, Anthony! We are so glad that you found our staff to be supportive and friendly. We appreciate the kind words and we hope you are doing well!
Yuliana Garcia
3 weeks ago
5

I am so grateful to West Oaks Hospital and what they did for my cousin. On the day of discharge, we came across Mr. Jorge and he helped with the translation. It made us feel welcomed at the fact that someone could speak our language. I will recommend West Oaks Hospital to the Latino community.

Response from the ownerInvalid relative date format:
Thank you for your kind words! Your recommendation means so much to us and we truly appreciate you taking the time to share your feedback with us. Again, thank you and have a great day!
Jason Jones
4 weeks ago
5

Va unit #9 I found to be truly inspiring because of the military people reminding me how to get through the toughest times and in recovering from addiction is going to be toughest yet but attainable.......

Response from the ownerInvalid relative date format:
We are so glad to hear this! Thank you for taking the time to share your feedback with us. We hope you are doing well. Take care!
Lan Han
4 weeks ago
1

Been 2 days since my son been admitted in here. I had dropped off his clothes since yesterday morning when we arrived. Until now, now one had managed to bring it to him . A no compassion facility. When you call , they give you a run around. It takes forever to be on hold and you get transferred around. Pls do not let your love one there for help .

Response from the ownerInvalid relative date format:
Thank you for taking the time to reach out to us. We take your comments very seriously and would like to learn more about your son’s concerns. So that we can better assist you, please provide us with your son’s full name and location in our facility by visiting http://www.westoakshospital.com/contact-us/. Again, thank you. We hope to hear from you soon.
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