Augusta Health Crossroads

About Augusta Health Crossroads

Augusta Health Crossroads, located in Fishersville, Virginia is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include partial hospitalization.

Specialty rehab programs at Augusta Health Crossroads include tailored care focusing on women’s specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and specialized drug rehab for veterans, addressing combat-related trauma and reintegration.

Facility Overview

255

Number of Available Beds

8 - 14

Avg Length of Stay in Days

Latest Reviews

Ray Morton

2 months ago on Google

This place has saved my life 3 times now, hopefully there wont be a 4th

Katie Anderson

4 months ago on Google

I ended up here due to abuse that to me felt like it was coming from everywhere. 2024 was a horrible year for me and I lost everything including my health. There is nowhere to sit down here except a very uncomfortable chair in your room. I went to groups as much as possible. But due to my health i had a hard time making all of them. There were 4 to 5 a day and each are an hour long. I explained to staff that due to my health i wasn't physically able to make all of them, but instead of being understanding they still voiced frustration that I didn't make all of them. I had requested before coming here that I would go to Sentara due to some bad experiences here but they refused. I ended up having panic attacks when I was prisoner here. I explained to them why and told them someone who feels safe doesn't have panic attacks. I again requested to be sent to Sentara, but they didn't care at all. The only thing that they offered was meds to cover up symptoms while I was forced to remain in the abusive environment. I told them that I didn't want the meds. My reasoning for that was because with the first panic attack they refused to do anything until the "correct time" which was approximately 2 hours later and by then it was almost over. However she put it in my chart anyway. Without asking why I had said no, rhey psychiatrist told me how disappointed she was in my opinion. The first day I was on this floor but had been in the hospital 4 days by then, I had already given them my med list 3 times and had still not been given any of my meds and was feeling HORRIBLE with symptoms flaring up so I decided to ask them if I can be released. They denied it and put a TDO in. claiming I refused to stay. What I had told them was "I don't know if I could handle being in here with my health issues." And I was forced to go through court because of their lies. I told the "Dr" about my experience with meds and she said "well you were given them when you asked for them weren't you?" Maybe after the fourth time. But that's not how they should prictace. Also my 2nd day here I was feeling EXTREMELY bad with pain even shooting down to my finger tips and constantly trying to throw up due to stomach pain, ect. When I saw the Dr she claimed I was depressed because I didn't look happy. I explained to her I wasn't feeling well and she repeated I was depressed. The next day I was feeling some better and she said I looked a bit happier and I told her I wasn't feeling as bad. She then accused me of acting like I was the only one in the world who was ever sick. I told her I have never even thought that in my life and that I am in groups with people who have the same issues as I do so I know full well there are MANY others like me. She then told me I shouldn't be in groups like that. When my HR was checked due to my condition it was elivated by over 50 numbers and well over the exceptable the exceptable range. This Dr claimed it wasn't bad.Now I am trying to start a career in a mental health facility which has been a dream of mine since I was a teenager. However I am seeing I now have trauma from my experience here and am unsure if I will be able to handle it. It's extremely disappointing to have your dream career affected because of people's inconsiderate actions.

BBx

5 months ago on Google

I have been here multiple times during a rough patch in 2018-2019. It was mostly horrible. To start, They one time brought me in a room with the charge nurse, therapist, activities director and just took like half an hour to belittle me about how my suicidal thoughts were "fake", making fun of how childish I was, etc. they did that because I was in and out a lot when in reality I was stuck at my abusive parents house and needed out. They also got annoyed when anyone would knock in the window for water or something, my roommate one time was treated so bad that they went from just being there for anxiety to being suicidal. They barely ever provided anything like Clean clothes, underwear etc. One time when I got readmitted, the charge nurse confronted me about my comment card I wrote at last discharge that they give you. The charge nurse and her daughter LPN at the time were the worst there. Causing most of these issues.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

5.7 / 10

Gallery

Augusta Medical Center - Crossroads Mental Health VA 22939

Location

Accepted Insurance

Augusta Health Crossroads works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

UnitedHealth Group

Aetna

Blue Cross Blue Shield

Humana

Cigna

VA Community Care

Optima Health

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient

Outpatient rehabs offer community-based addiction treatment, enabling clients to remain in their homes while in recovery. Their levels of care typically include partial hospitalization (PHP), intensive outpatient (IOP), standard outpatient, and sober living programming. Most outpatient facilities offer addiction counseling and recovery-focused life skills training. Integrative programs include evidence-based holistic therapies, such as meditation, music therapy, and massage. Facilities specializing in alcohol and/or opioid addiction may also provide medication assisted treatment (MAT).

Inpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Partial Hospitalization Program

A partial hospitalization program (PHP) offers a structured environment for intensive treatment of behavioral and substance use disorders. PHP treatment can consist of sessions ranging from 6-8 hours per day for an average of 90 days. You can often expect to engage in behavioral therapies, such as cognitive-behavioral therapy (CBT) and dialectical behavior therapy (DBT), and receive medication. PHP treatment is often covered either fully or partially by insurance providers.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

For those experiencing mental health challenges, including substance use disorder, dialectical behavior therapy in Virginia offers an evidence based method of treatment. This therapy teaches skills for emotional regulation and interpersonal relations so you can break free from negative patterns.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Recreational therapy is often a part of a holistic treatment center program for drug and alcohol addiction in Virginia. It offers structured activities that replace substance use with positive experiences like swimming, painting, and hiking. These encourage social interactions, promote physical and mental health, and help reduce stress, all of which are factors that are important to help you rebuild your life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Staff

Mary N. Mannix, FACHE

President & CEO

John Boswell

Senior VP & Chief Human Resources Officer

Mike Canfield

VP & CIO

Shirley Davis Carter

Executive Director, Augusta Health Foundation & VP of Philanthropy

Scott Crabtree, DPT, MHA, PT, FACHE

VP – Professional Services

Crystal Farmer, MBA, MSN, RN, FACHE

Senior VP, COO/ Chief Nursing Officer

D. Scott Jones, CHC, CHPC

Chief Compliance and Privacy Officer

Kris Doan, MBA, FACHE

President, Augusta Medical Group; VP, Augusta Health

Clint Merritt, MD

Senior VP, Chief Physician Executive/Chief Medical Officer

Joe Meador, CPA, FHFMA

Senior VP & CFO

Mark LaRosa, MHA

Chief of Staff, Business Development & Strategy

Timothy Norton

VP & Chief Legal Officer

Laurel L. Landes

Chairwoman

Victor M. Santos

Vice Chairman

Contact Information

(540) 332-4060

Website

78 Medical Center Drive
Fishersville, VA 22939

Get Help Now - 434-922-2373

Rehab in Cities Near Fishersville

Back to VA

Reviews of Augusta Health Crossroads

2.8/5 (12 reviews)

Google Reviews

2.8 (12 reviews)

Erica Kelly

3 weeks ago

One Star – Deeply Disappointed and Outraged I am writing this review with a heavy heart and deep frustration over the way my grandmother was treated at this mental health treatment center. What was supposed to be a place of healing turned into a nightmare of neglect and disrespect. The staff at this facility were shockingly unempathetic and, at times, outright dismissive. My grandmother, a vulnerable elderly woman in need of compassion and proper care, was met instead with cold, uncaring attitudes. Her concerns were ignored, and basic dignity was often denied. Communication with family was minimal and unhelpful, as if we were an inconvenience rather than partners in her care. What’s worse, there were alarming instances where medication and treatment were withheld without clear explanation or justification. This kind of behavior is not just unprofessional—it’s dangerous and cruel. My family and I watched her mental and physical health decline during her time at this center, and we were left feeling powerless and appalled. This facility failed in every way to provide the safe and respectful environment that patients deserve. I would not recommend this place to anyone who values compassionate, competent mental health care. Our loved ones deserve far better. Let’s see how fresh they are when I find out each and every one of their names and report them.

James

1 month ago

Grateful to the counselors, social workers, and staff here. Everyone I spoke with was caring and professional, and the effort they put towards improving my mom's situation felt like it went above and beyond.

2 months ago

4 months ago

5 months ago

Max Valdez

8 months ago

Sally Murphy

1 year ago

The nurses are amazing but there aren't enough of them. The doctors I saw there were very antiquated and in my opinion not up to today's standards considering recent advancements. There might have been better programs there before the covid times but there is hardly enough staff to keep their recreation therapy/tv room open during my stay.

Rheanna Burnett

2 years ago

Dr. Hambleton and most of the staff are excellent and genuinely care about the patients.

Bingus

3 years ago

TLDR: Low blood sugar and stress from losing a loved one made them misdiagnose me as psychotic, after which they decided to explain nothing to me and pump me full of antipsychotic medication which caused debilitating and traumatizing side effects to the point I actually was psychotic. I was sent here for "stabilization" upon my first and only psychotic episode brought upon by the stress of losing a loved one. Not a soul explained anything to me, and after reviewing my medication report I learned that they had given me sugar sticks to prevent me from going unconscious on my arrival from extremely low bloodsugar. They had my court date while I was still completely out of it (as I had parked on the side of the road and was throwing stuff in public and was on there by police 302). The first night I raised my voice a little bit and was given a tranquilizing shot (Which was not listed in my medication anywhere!). I was given a permanent diagnosis of psychotic disorder. The doctor and the onsite counselor couldn't even agree on my diagnosis. The first drug I was put on was risperidone. It made me more delusional than I already was. At first they thought I was improving because my blood sugar balanced out, but after the drug started to take effect I began to hear voices and get very paranoid, as well as twitch constantly. They then started me on abilify and after 3 days or so gave me shots of it in my arms and butt. The abilify made me suicidal when I had only been suicidal one other time in my life. It made me unable to sleep because I was stuck pacing the floors with akathesia. I did not know I was in a mental hospital until several days in let alone anything about the dangers of those drugs. Thankfully the shot did eventually wear off. It took me a very long time to feel any hint of normalcy

Barbara Mahaffey

Very disappointed in this place. My son who is a danger to himself and others was sent here to get help. They did nothing but cause more issues, we begged them to help him. Explained all the stuff he has done and all the Social Worker Darlene could say was we are a short turn place that stabilize and medicate. Really lady when he hurts someone very bad you are to blame. On a positive note I will say the nurses and staff are very professional and friendly.

Jonathan Fisher

Tyler Yowell

5 years ago

As progressive as a mental health unit can be in the state of Virginia. Very friendly and knowledgeable nurses and mental health workers.

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