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Baystate Behavioral Health

95 Sargent Street Belchertown, MA 01007
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About Baystate Behavioral Health

Baystate Health is a healthcare organization in Massachusetts. The network includes five hospitals, primary and preventive care services, hospice services and wellness centers. One of Baystate Health’s practices is the Quabbin Adult Medicine outpatient facility in Belchertown, Massachusetts. 

The clinic provides primary care services, as well as lab and behavioral health services. Staff members may be able to assist you with addiction issues and mental health disorders contributing to addiction. The organization accepts Medicaid, MassHealth and Medicare. 

They also accept a variety of insurance plans and some self pay options. The facility has an accessible entrance and parking area just off MA Route 9.

Primary Care Services in Belchertown

The facility offers primary care for adults 18 and over. This includes disease prevention, health condition education, physicals, health maintenance, vaccines and sick visits. 

There are nearby wellness and recovery resources for individuals receiving mental health and addiction treatment. Local parks and conservation areas provide calming environments where you can relax between treatments. 

Additionally, the treatment team provides lab services and access to behavioral healthcare within the same building. The facility is conveniently located near Baystate Wing Hospital, so if you need additional specialty or emergency care, it’s close by. 

Leveraging the Health Network

The care team focuses on continuity of care by leveraging the large integrated network, which offers a variety of treatment specialties. The collaborative care model includes a multidisciplinary team and family involvement when appropriate. 

Teamwork and innovation are emphasized. The team strives to improve your health through quality care services. They offer culturally sensitive treatment and clients can receive services in multiple languages through Baystate Interpreters. 

Clients may also receive spiritual support from bedside chaplains. Additionally, they offer Reiki, and you can find interfaith healing prayers on the organization’s website.

Similar Rehab Centers

Latest Reviews

Erica Pafumi
1 month ago on Google
1
Awful experience. After going to an urgent care for my shoulder I reached out and got an appointment for week of which I thought was great. Scheduled for 4:40 on a Wednesday! Great! Fly out of work….at 3:45 ready to make it since I’m coming from WILBRAHAM… get stuck in traffic while way there arrive 11 minutes past my appointment stand while she checks someone out. Get to the desk 12 minutes past my appointment and she turns me away, since they have a 10 minute past rule and it’s the end of the day. As someone who is self employed and could only get into a doctor 45 minutes away I am incredibly disappointed with this office. Why schedule a 4:40 appointment if you close at 5.
Response from the owner3 weeks ago
Hi Erica, Thank you for taking the time to share your feedback. We understand that delays and scheduling challenges can be frustrating, and we’re actively working to improve the patient experience across all our locations. Your feedback has been shared internally and will help inform ongoing efforts to enhance access and coordination of care.
- Responded by the Baystate Health team
Skailer Qvistgaard
1 month ago on Google
5
Kelley, the medical assistant who helped me, and Dr. Bartley were absolutely wonderful. I got all my concerns addressed and everyone I interacted with treated me with kindness and respect. I had to get a surprise tetanus shot and I didn't even feel it when Kelley did the injection. 5/5 stars!
Response from the owner3 weeks ago
Hi Skailer
Thank you so much for taking the time to share your feedback. We are happy to hear about your positive experience at Baystate Quabbin Adult Medicine. We've shared your sentiments with Kelley and wish you the best!
- Responded by the Baystate Health team
Joseph Mruk
4 months ago on Google
4
Friendly, efficient service.
Response from the owner3 weeks ago
Thank you so much for taking the time to share your feedback. We are happy to hear about your positive experience at Baystate. Wishing you the best!
- Responded by the Baystate Health team
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.9 / 10

Accepted Insurance

Baystate Behavioral Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Fallon Health
ConnectiCare
Health New England
MassHealth
Mass General Brigham Health Plan
Oxford Health Plans
Senior Whole Health
United States Family Health Plan (USFHP)

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

employee-assistance iconEmployee Assistance Program

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

aftercare iconAftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

Peter D. Banko

President & CEO

Andrew W. Artenstein, MD, MBA

Chief Physician Executive & Chief Academic Officer

Yvonne Cheung, MD, MPH, MBA

Chief Medical Officer

Raymond McCarthy, MBA, CPA

CFO

Joanne Miller, DNP, RN, NEA-BC

Chief Nursing Executive

Mary Elizabeth O’Brien

Chief Transformation Officer

Andrew Ritz

Chief of Staff & Vice President of System Integration

Dean Sanpei

Chief Administrative Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 5599

Contact Information

Building icon

95 Sargent Street
Belchertown, MA 01007

Fact checked and written by:
Susan Bertram, BA
Edited by:
Eric Owens

Rehab in Cities Near Belchertown

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Reviews of Baystate Behavioral Health

2.1/5 (58 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.1 (58 reviews)
Erica Pafumi
1 month ago
1

Awful experience. After going to an urgent care for my shoulder I reached out and got an appointment for week of which I thought was great. Scheduled for 4:40 on a Wednesday! Great! Fly out of work….at 3:45 ready to make it since I’m coming from WILBRAHAM… get stuck in traffic while way there arrive 11 minutes past my appointment stand while she checks someone out. Get to the desk 12 minutes past my appointment and she turns me away, since they have a 10 minute past rule and it’s the end of the day. As someone who is self employed and could only get into a doctor 45 minutes away I am incredibly disappointed with this office. Why schedule a 4:40 appointment if you close at 5.

Response from the owner
Hi Erica, Thank you for taking the time to share your feedback. We understand that delays and scheduling challenges can be frustrating, and we’re actively working to improve the patient experience across all our locations. Your feedback has been shared internally and will help inform ongoing efforts to enhance access and coordination of care.
- Responded by the Baystate Health team
Skailer Qvistgaard
1 month ago
5

Kelley, the medical assistant who helped me, and Dr. Bartley were absolutely wonderful. I got all my concerns addressed and everyone I interacted with treated me with kindness and respect. I had to get a surprise tetanus shot and I didn't even feel it when Kelley did the injection. 5/5 stars!

Response from the owner
Hi Skailer
Thank you so much for taking the time to share your feedback. We are happy to hear about your positive experience at Baystate Quabbin Adult Medicine. We've shared your sentiments with Kelley and wish you the best!
- Responded by the Baystate Health team
Joseph Mruk
4 months ago
4

Friendly, efficient service.

Response from the owner
Thank you so much for taking the time to share your feedback. We are happy to hear about your positive experience at Baystate. Wishing you the best!
- Responded by the Baystate Health team
James Love
6 months ago
1

" 0 " or NO Stars should be. Horrible rude secretary staff and evening calling them secretary's a joke. Told I have to be new patient cause my doctor left. My response was no I need a new doctor. All down hill from to the point they slamed the door in my face. Avoid at all costs.

Response from the owner
Thank you for your feedback. We want every Baystate Health location, including Quabbin Adult Medicine, to reflect our values of safe, respectful, and compassionate care. Your comments have been shared with the respective team. If you’d like to discuss your experience further, please contact our Patient Relations team at 413-794-5456 or feedback@baystatehealth.org. - Responded by the Baystate Health team
cosbih
7 months ago
1

today I was 10 min. late to the office for an appointment & they said they had to reschedule. I was in a lot of pain & was upset because I am always on time and have been a patient for many, many years and because of my health issues I needed to be seen to get an antibiotic. I went to the doctors instead of the dentist because I couldn't see the dentist until 4/1/25. The office knows I don't have a car and have to arrange for a ride. My ride got stuck in traffic and because of this I had to pay for it. It's ok when a doctor is late for your appointment, but not is you are. I'll be finding another Dr. It's been coming for a few years now. Also, I got upset and swore at the receptionist, which I am very sorry for. I very seldom swear and very forgiving for most situations. Again I was in a lot of pain. There should have been more empathy. No wonder this office doesn't have a high rating.

Response from the owner
We’re very sorry to hear about your experience and understand how difficult it must have been to manage transportation challenges while in pain.

We know how important it is to be seen when you're not feeling well, and we regret that this situation added to your frustration. While we do our best to accommodate patients, we also strive to keep appointments on schedule for everyone.

If you’d like to discuss this further, we encourage you to reach out to our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org. - Responded by Baystate Health
John Strycharz
8 months ago
1

Dr. Lyssa is unprofessional and doesn’t know how to speak with clients. If you’re looking for another doctor to talk down to you and be dismissive then he’s your guy. Otherwise look elsewhere

Response from the owner
We’re sorry to hear about your experience and appreciate you sharing your feedback. We strive to provide respectful, compassionate care to all our patients, and we regret that we did not meet your expectations.

If you would like to discuss your concerns further, please reach out to our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org and we’d be happy to assist in any way we can. - Responded by Baystate Health
Laura
1 year ago
5

I love coming here and I'm surprised at all the negative reviews. I have been coming here for about two years and before this saw the same doctor at Mary Lane. I'm not sure if she's taking new patients but ask to see Hilary Haden-Moryl, I've been very happy with her. Her nursed Tammy and Michelle are great too.

Response from the owner
Thank you so much for taking the time to leave such a thoughtful review, Laura. We couldn't be happier to hear about the quality care you've received and that Hilary and our team have gone above and beyond for you. We greatly appreciate your input. Thanks again, and be well! - Responded by Baystate Health
Jessica LaPointe
1 year ago
1

Called first thing this morning for urgent questions regarding medications and made that well known. Never received a call back. This is down right dangerous to your patients.

Response from the owner
We are so sorry to hear about your experience. Thank you for bringing this to our attention. We value your input and would like to learn more. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
K. J.
1 year ago
1

Basically, all of Baystate is awful now. Complete delay of care. Making an appointment is an absolute hassle. You call, wait no less than 15 to 20 mins on hold, only for them to tell you "somebody will call you back by the end of the day." Or you get disconnected. Nobody ever calls back by the end of the day. It's always 24 to 72 hours. Then you can't get an appt for another month if it's not a complete emergency. Baystate has turned into a greedy corporation where they understaff the hospitals which in turn makes the patients suffer.

Response from the owner
We are very sorry to hear about your experiences. Thank you so much for bringing these concerns to our attention. We appreciate this input and would like to learn more. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
Kevin Whitacre
1 year ago
1

Brian Millett
1 year ago
1

Horrible experience with Cindy on the new patient line. Very rude and argumentative. She spoke over me multiple times. Luckily her supervisor, who Cindy “couldn’t transfer me to”, Alyssa was very pleasant and helpful. Cindy exclaimed that she has been in that department for 12 years and everyone else was wrong, in my opinion that’s 12 years too many. She should be no where near a customer service position.

Response from the owner
We are so sorry to hear about your experience. Thank you for bringing this to our attention. It's important to us that all patients feel heard and respected. We value your input and would like to learn more. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further.
Will Hunter
1 year ago
1

I thought they could help me with some flexibility due to my work hours by putting in an order for a sample so I could stop by Saturday. The receptionist was nice, but the nurse shut me down when she could have helped me out. Rude and wanted to just get off the phone with me. Real nice way to treat your patients. No wonder there's 50 1 star reviews.

Response from the owner
Thank you for taking the time to leave a response. We are sorry to hear about your experience. We value your input and would like to hear more about your experience. If you'd like, please email us at feedback@baystatehealth.org to discuss these concerns further. -Responded by Baystate Health
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