800-784-1361
Do not trust in this place! So awful, they do not teach any kind of coping skills. A company that claims they want to help you but then they blame you when you do not see any results.
About Clinical and Support Options
In the idyllic town of Greenfield, Massachusetts, you’ll find the Clinical and Support Options (CSO) Franklin County office. CSO operates as a community based nonprofit agency focused on providing a wide range of mental health and social services in all the communities they serve. Their Franklin County office is a hub for many of these services, including their outpatient and intensive outpatient treatments for alcohol and drug addictions.
As a nonprofit, they rely on donations and grants to help keep the costs of their services as low as possible, often providing free help to people who need it. They can also offer financial assistance and accept patients on MassHealth.
Intensive Substance Use Recovery
At the Franklin County location, CSO offers its intensive outpatient program (IOP). In this three week program, CSO helps their patients focus intently on their needs and lay a foundation for longer term recovery.
In addition to individual counseling and therapy, participants must attend group treatment sessions as well as separate meetings where they go through a 12 step program with a different group of people in recovery. The program also requires participants to attend Alcoholics or Narcotics Anonymous meetings at least three times per week.
A Wide Range of Peripheral Supports
CSO’s multidisciplinary staff is also trained to help with other behavioral health needs, many of which often occur with or from substance addictions. Their broader outpatient services include and tie in with structured outpatient addiction treatment, psychiatric services, case management services, and medication management.
They even have a nursing staff that can help coach patients on how best to approach looking after their physical health along with their mental and behavioral health.
Fact checked and written by:
Emile Oosthuizen
Edited by:
Courtney Myers, MS
Latest Reviews
I love my therapist! We are a perfect fit. I'm very grateful to have found someone who really listens to me! Being heard is extremely important. She really is an amazing therapist!
They mean well and that's all that matters.
Unreliable, slow, don't remember screenings, dont do appointments?, have to walk in at certain hours to get a therapist, which doesn't even work when a phone screening has to be done.
Their SSDI program is too slow too with help and unreliable.
Idk why this places even remains open because first the reviews I didn't notice are horrible, and the services Im told id receive aren't happening or remembered.
Yet they're recommended by the doctors but honestly any doctor recommending them should look at how their services are. They aren't someone great to go to whastoever I'm really disappointed because I thought I had it going good but I can't even get a response at this point. Just left on read or told they don't remember if I did a screening when I've done two and they can't find it somehow.
Just poor quality of a place when there is so much help to be done.
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
5.2 / 10
Gallery
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.
Programs
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Staff
Karin Jeffers
CEO
Frank Mertes
CFO
Adam Lau, MD
Chief Medical Officer
Melody France
Sr. VP of Human Resources & Compliance
Karen Poisson
Sr. VP of Programs
Heather-Lee Marsh
VP of Acute and Day Programs
Cheryl Pascucci
VP of Medical Integration / Chief Nursing Officer
Jane Banks
VP of Housing & Homeless Services
Contact Information
1 Arch Place
Floor 1
Greenfield, MA 01301
Get Help Now - 413-238-6079
Sponsored Helpline
Sponsored Helpline
