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HEP – Homeless Emergency Project

1120 North Betty Lane Clearwater, FL 33755
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HEP - Homeless Emergency Project FL 33755

About HEP – Homeless Emergency Project

As soon as an individual makes contact with HEP, wheels are put in motion to help meet their immediate needs. Clean, warm clothing, a hot nutritious meal, and a safe shelter from the elements are provided within the first day.

The next step in care is to assess and start to address the mental and physical health needs. This includes a referral to a Dental and Wellness Center for an onsite mental and physical health assessment. This includes deciding on a treatment plan for those with addiction, substance abuse, and behavioral issues.

A meeting with a case manager will occur during the first three days of treatment to allow for the creation of a personalized care action plan. Support services and resources for benefits assistance, food stamps, child care, health insurance, transportation, housing and more will be offered within the first month of care.

The United Way has helped fund an Adult Education and Workforce Development Center to offer educational and vocational resources and training to adults, including veterans residing at HEP, and in the local community.

They claim an 89% success rate for residents who move on to independent housing after graduation from their program. This is attributed to the comprehensive and wide array of services they offer to meet as many needs as possible.

There are emergency shelters for men and women, veterans, and families. They have a children’s learning center near the pathways to employment program so families can learn and grow together. There is a housing complex and community resources offered on campus specifically to meet the needs of Veterans.

There is a thrift store, community garden, bike recycling and distribution center and more right on campus for residents and others to access as many resources as possible in one place.

The Homeless Emergency Project is a 501 Charity and runs on grants and donations. They have a 4-Star rating on Charity Navigator. It is highly regarded by those who have used their services and those who have worked there as well.

Latest Reviews

A A
1 week ago on Google
1
Etta, the receptionist, was extremely callous and rude. Be wary of this institution claiming to help. If you read the reviews, you will actually find out that a lot of people have had numerous issues with them. The five star reviews are fake.
Novak
1 month ago on Google
1
Wolves in sheep's clothing. Ever seen the movie 'The Stepford Wives', with Nicole Kidman? Watch it. This outfit HEP? Just like that. Who monitors them? Do they do what they say? And what if they don't, what then? If a person coming there was not able to find housing and a job before they got there, how is it possible to accomplish that in a few short months? OR WHAT? The streets? Yeah, the streets. And then, Who cares? Their words: "Everything we do for you is a FAVOR." WOW.
A Hoover
3 months ago on Google
5
Great place for people who want to recover from drinking or doing drugs
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.2 / 10

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

aftercare iconAftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Florida provides quality treatment to help individuals overcome dependency related to a wide range of addictive substances. Programs address both the physical and mental aspects of addiction in order to help you make a full recovery.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Staff

Barb Green

Founder

Ashley Lowery

President & CEO

Kathleen Prossick

Director of Finance

Dr. Federico Lenz

Cardiologist

Contact Information

Building icon

1120 North Betty Lane
Clearwater, FL 33755

Fact checked and written by:
Connie Gillespie
Edited by:
Courtney Myers, MS

Rehab in Cities Near Clearwater

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Reviews of HEP – Homeless Emergency Project

4.3/5 (270 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

4.3 (270 reviews)
A A
1 week ago
1

Etta, the receptionist, was extremely callous and rude. Be wary of this institution claiming to help. If you read the reviews, you will actually find out that a lot of people have had numerous issues with them. The five star reviews are fake.

Cely Ventura
2 weeks ago
5

Novak
1 month ago
1

Wolves in sheep's clothing. Ever seen the movie 'The Stepford Wives', with Nicole Kidman? Watch it. This outfit HEP? Just like that. Who monitors them? Do they do what they say? And what if they don't, what then? If a person coming there was not able to find housing and a job before they got there, how is it possible to accomplish that in a few short months? OR WHAT? The streets? Yeah, the streets. And then, Who cares? Their words: "Everything we do for you is a FAVOR." WOW.

Jimmy Vester
2 months ago
5

A Hoover
3 months ago
5

Great place for people who want to recover from drinking or doing drugs

Amazing Grace
3 months ago
5

They help people get back on there feet again by housing support temporary assistance,and job .

Frank Faniel
4 months ago
5

Sean
5 months ago
5

I will be Forever Grateful to HEP and all who work there.

Cynthia Armstrong
5 months ago
5

Joleen Lauber
6 months ago
2

Not that I should have to but let me preface this by saying I ended up homeless with my child due to no fault of my own (not that it should matter) in July of 2022. In August of 2024 it got to where I could no longer maintain my motel room so I was advised by my clinician to call 2-1-1 which I reluctantly did and I say reluctantly because I had tried 2-1-1 numerous times since 2022 and couldn’t get help because I was maintaining a motel room. This time I ended up getting contacted back almost immediately by a beautiful human named LaToya who basically did a screening over the phone and told me that somebody would be contacting me soon. A few weeks later on Sept 10 I was contacted by Ms. Troi from HEP who asked me to come in for an intake appointment the following morning. The intake is literally like hundreds of questions and a whirlwind of information all being thrown at you it seems. Every staff member I came across that day was welcoming and you could tell they were genuine in their concern and truly want to help. Several times that day from different people I was told the program is 120 days but as long as you do what you are supposed to and follow rules we won’t just put you out on the street with your son, our main goal is to get you out of homelessness. My first goal was to gain employment which was a little bit harder than I was expecting but a couple months later I finally got a job (I was turning in weekly proof of my job searches). From Sept to January I was housed with my son in a motel then mid January my case manager sent out a text that we (myself as well as other families) were being moved to a temporary apartment owned by HEP off campus. The apartment was cute, safe and quiet. During this time I was told I was referred to a rapid rehousing program and also to their housing coordinator… it took weeks to be contacted by HEPs housing coordinator and basically I was handed a list of properties to contact that I didn’t qualify for and they KNEW this due to all the questions they ask on intake. I still hadn’t heard from this rapid rehousing program. Mid February I was informed my discharge date was 3/3 even though there was no housing prospects for me. I expressed my concerns and my case manager (D’Andra) said “I promise I’m not going to let you be on the street, I’m a mother too”. Well on 3/4 I get to my case management meeting (after being stuck INSIDE my apartment because the door wouldn’t open, a Clearwater police officer had to threaten to call the FD for maintenance to come before 8am mind you) and I’m told that movers (aka HEP employees) would be at my place by noon on 3/7 to move my stuff. I informed D’Andra I had no place to go and the response I got was “hopefully you get approved for something ASAP”. All this being said I still feel that some staff truly want to help but in this case her supervisor who doesn’t know me from a hole in the wall wouldn’t allow it. They literally put me and my son on the street with no place to go. How does a place dedicated to ending homelessness allow this to happen after saying they wouldn’t??? I truly don’t understand it and I’m not the only one either, my neighbor was also put out with her child today too. It’s not right and it’s not fair but I recently found out more intakes = more funding. They apparently don’t base funding on successful discharges. I wonder how many of their amazing donors know how many families they put back on the street?? They offer help with move in costs but guess what?? I can find a place tomorrow and I get no help because I’m discharged! I think there needs to be more checks and balances with the higher up staff. They shouldn’t be allowed to play God.

Ruth Dulaney
6 months ago
5

They helped us 10 years ago and I am still self sufficient.

Quick Silver
7 months ago
5

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