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Highland Park Hospital -Highland Center Outpatient

777 Park Avenue West Highland Park, IL 60035
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Highland Park Hospital IL 60035

About Highland Park Hospital -Highland Center Outpatient

The inpatient treatment program is best suited for clients who need 24/7 supervision as they begin their recovery journey. This age-specific program separates adolescents from young adults so you can focus on their care in an appropriate environment, free of distractions. One unit serves clients aged 12 to 18 years, while the second serves clients aged 19 to 24 years Treatment plans are customized around the needs of each client. Available services include Individual counseling, psychiatric care, group counseling, psychoeducational classes, and skill-building classes.Common areas of focus include anger management, mental illness, dual diagnosis concerns, relationship problems, unprocessed emotions, and grief and loss. Aftercare support includes comprehensive discharge planning, which typically includes coordinating with your school so you can reintegrate into your studies.

They accept most insurance plans, Medicaid and Medicare. If a person wants to use insurance, they are encouraged to contact their provider to learn more because out of network benefits may vary from plan to plan.

Latest Reviews

Jason Ewigman
2 weeks ago on Google
1
My partner was in a car accident and taken to this hospital via ambulance. We sat in the ER waiting room for 5 hours before he was seen. He sat in the waiting room in pain and was very uncomfortable the whole time. Then we waited in the ER room for another two for the doctor to come in and another hour to get release paperwork. Worst experience I’ve ever encountered.
Response from the owner1 week ago
Hello Jason, We’re truly sorry for the wait you experienced. At Endeavor Health, we understand how difficult it can be to wait during what is often an already stressful time, and we appreciate your patience. The Emergency Room operates on a walk-in basis, which means patient volumes can vary greatly throughout the day. Please know we are always doing our best to provide high-quality, timely care to everyone. Your feedback has been shared with our Emergency Department, as we take every comment seriously. If you’d like to discuss your experience further, you’re welcome to reach out to our Patient Experience Team at contactus@endeavorhealth.org. Thank you, Endeavor Health
B. Hartig
1 month ago on Google
3
Nurses, assistants, and doctors are wonderful. The surgery went well. All care was good. Problem started with pick up. Surgery told me to pull up outside the main entrance. I did as instructed. The valet asked if I needed parking. I said I didn't and was waiting. I was polite when I spoke with them. Next thing I know, security was knocking on my window telling me to move. I said I was told to wait by surgery to pick up a patient. I was polite and professional at all times. The guard was very rude. I moved further up way passed the door and passed the valet. Again he pounded on my window and yelled at me while I was on the phone with surgery to move. I ended up parking the car and walking back to the entrance. My patient was waiting in a wheelchair with bloody gauzes. Security was still waiting outside the main entrance. I told them I would walk my son. They said I couldn't and they spoke to the guard and he left. Not sure why they were so aggressive. I was polite and professional at all times. They really need to speak with valet, security, and redo pick up system. It was very upsetting and unprofessional. Don't tell people to wait and call security because they are waiting where you told them.
Response from the owner1 week ago
Thank you, for sharing your experience with Endeavor Health. Your feedback is important to us as we strive to provide exceptional care and service. If you have any specific suggestions, we’d love to hear from you. Please reach out to our Patient Experience Team at contactus@endeavorhealth.org. We appreciate your support and look forward to the opportunity to serve you again. All the best, Endeavor Health
Olivia
1 month ago on Google
5
Went to their outpatient lab for bloodwork - Easy parking, navigation, check in, etc. all staff from help desk to check in was great. Martha in the lab did my blood work and she was AN ANGEL! I was nervous and she was so kind and did a great, quick job. She rocks!
Response from the owner1 week ago
Hi Olivia, We’re grateful you took a moment to share your experience. Your kind words truly mean a lot to us. We’ll make sure to share your feedback with the team member you mentioned—they’ll be delighted! Warmly, Endeavor Health
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.8 / 10

Accepted Insurance

Highland Park Hospital -Highland Center Outpatient works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Zing Health
Devoted Health
AARP
Clear Spring Health
Cook County Health & Hospitals System (CCHHS)
Illinois Department of Public Aid
Longevity
Trinity Health Network
YouthCare

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Individual, couples, family and group psychotherapy is provided by psychologists and licensed clinical social workers. Traditional reasons for seeking therapy/counseling, include, but are not limited to, treatment of depression, anxiety and/or other psychiatric disorders, the desire to change self-defeating patterns of behavior, gain self-knowledge and acceptance, or utilize support to problem-solve an individual's daily living issues.

inpatient iconInpatient

Completed in fall 2003, the 12-bed unit was designed specifically for the therapeutic treatment of adolescents aged 12 to 18 years, and young adults aged 19 to 24 years. The inpatient unit is the safest option for patients who are at risk for harm or have problems that cannot be managed safely on an outpatient basis. The unit’s structured, therapeutic environment provides a dual diagnostic evaluation, multidisciplinary assessment and treatment planning and integrated skills-focused programming.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). The Intensive Outpatient Program (IOP) at Evanston Hospital is a time-limited, structured psychotherapy program designed to meet the needs of patients who are in need of intensive skill building to better cope with mental illness. The program offers structured treatment when conventional outpatient therapy is not sufficient to stabilize an individual’s symptoms. The program helps participants transition through strengthening abilities to identify triggers, utilize coping skills, communicate effectively, and manage stress.

aftercare iconAftercare Support

Rehab aftercare programs provide a full continuum of care for clients who are exiting inpatient treatment. Though outpatient care is often considered an element of drug rehab aftercare, services typically continue for the remainder of the clients' life and long after formal treatment is completed. Clients work with their case managers and care team to formulate a customized portfolio of medical, mental health, and social service resources designed to evolve as the client's needs change.

heart-hands iconIntervention Services

Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Illinois is designed to help people recover from addiction to a number of substances. The length of each program and its intensity tend to vary, and the plan of care is based on your individual needs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

During couples therapy in Illinois, you may work on a variety of relationship challenges. Couples therapy can address topics such as finances, children, health, addiction, intimacy, external stressors, and family relationships. You'll develop tools to address these types of challenges in healthy ways.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation. The Family Program includes private and multi-family sessions, to support family members throughout the treatment and recovery process.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Without nutritional balance, you can't achieve overall health. Nutrition therapy restores this balance by providing healthy meals and teaching you how to choose foods that support recovery. It is an important part of most rehab programs in Illinois.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

The use of nicotine replacement therapy in Illinois supplies your body with a small, controlled dose of nicotine without exposing it to the other harmful chemicals in cigarettes. This dose reduces withdrawal and satisfies cravings, so you can wean yourself off nicotine use.

Amenities

  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Thomas E. Jackiewicz

President

Krista Curell

Executive Vice President and Chief Operating Officer

Amy Ross

Executive Vice President and Chief Growth Officer

Rachel Spitz

Senior Vice President and General Counsel

Emily Chase

Executive Vice President and Chief Operating Officer

Stephen Weber, MD

Executive Vice President and Chief Medical Officer

Yeman Collier

Senior Vice President and Chief Information Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

777 Park Avenue West
Highland Park IL, 60035

Fact checked and written by:
Courtney Myers, MS
Edited by:
Peter Lee, PhD

Rehab in Cities Near Highland Park

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Reviews of Highland Park Hospital -Highland Center Outpatient

2.6/5 (284 reviews)
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Reviews

1

Kept us in Er for over 12hrs than was told Hospital is full and not really seeing anyone and after 12 hrs in Er they had ambulance take patient over 40 miles away to Streamwood Illinois and didn’t arrive there until after 3am. They should have told us immediately they were ... Read More

Reviewed on 3/2/2019
1

Their ER sucks. I went there, and several hours later there was no progress. They have poor communication, and either they are understaffed of they just don't have any specialist available. If you can, go elsewhere.

Reviewed on 11/26/2018
5

I can say with confidence that Highland Park gave some of the best care I've ever received. I was treated for many behavioral issues and I always received the help I needed. They were a big asset to my personal life. Thank you for your patience and empathy.

Reviewed on 9/21/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (281 reviews)
Jason Ewigman
2 weeks ago
1

My partner was in a car accident and taken to this hospital via ambulance. We sat in the ER waiting room for 5 hours before he was seen. He sat in the waiting room in pain and was very uncomfortable the whole time. Then we waited in the ER room for another two for the doctor to come in and another hour to get release paperwork. Worst experience I’ve ever encountered.

Response from the owner
Hello Jason, We’re truly sorry for the wait you experienced. At Endeavor Health, we understand how difficult it can be to wait during what is often an already stressful time, and we appreciate your patience. The Emergency Room operates on a walk-in basis, which means patient volumes can vary greatly throughout the day. Please know we are always doing our best to provide high-quality, timely care to everyone. Your feedback has been shared with our Emergency Department, as we take every comment seriously. If you’d like to discuss your experience further, you’re welcome to reach out to our Patient Experience Team at contactus@endeavorhealth.org. Thank you, Endeavor Health
B. Hartig
1 month ago
3

Nurses, assistants, and doctors are wonderful. The surgery went well. All care was good. Problem started with pick up. Surgery told me to pull up outside the main entrance. I did as instructed. The valet asked if I needed parking. I said I didn't and was waiting. I was polite when I spoke with them. Next thing I know, security was knocking on my window telling me to move. I said I was told to wait by surgery to pick up a patient. I was polite and professional at all times. The guard was very rude. I moved further up way passed the door and passed the valet. Again he pounded on my window and yelled at me while I was on the phone with surgery to move. I ended up parking the car and walking back to the entrance. My patient was waiting in a wheelchair with bloody gauzes. Security was still waiting outside the main entrance. I told them I would walk my son. They said I couldn't and they spoke to the guard and he left. Not sure why they were so aggressive. I was polite and professional at all times. They really need to speak with valet, security, and redo pick up system. It was very upsetting and unprofessional. Don't tell people to wait and call security because they are waiting where you told them.

Response from the owner
Thank you, for sharing your experience with Endeavor Health. Your feedback is important to us as we strive to provide exceptional care and service. If you have any specific suggestions, we’d love to hear from you. Please reach out to our Patient Experience Team at contactus@endeavorhealth.org. We appreciate your support and look forward to the opportunity to serve you again. All the best, Endeavor Health
Olivia
1 month ago
5

Went to their outpatient lab for bloodwork - Easy parking, navigation, check in, etc. all staff from help desk to check in was great. Martha in the lab did my blood work and she was AN ANGEL! I was nervous and she was so kind and did a great, quick job. She rocks!

Response from the owner
Hi Olivia, We’re grateful you took a moment to share your experience. Your kind words truly mean a lot to us. We’ll make sure to share your feedback with the team member you mentioned—they’ll be delighted! Warmly, Endeavor Health
Dr. Muddassar Sarfraz
1 month ago
1

I had the worst experience at the Laboratory section of Endeavor Health Highland Park Hospital. I went for a blood test for my 10-month-old baby, and the staff was clearly incompetent and unprepared to handle infants. One of the staff members missed the vein and kept moving the needle inside my baby’s arm for 10–15 seconds trying to find it. It was extremely painful and distressing to watch. She then tried the other arm and failed again. Eventually, they told us to go to another hospital. As a result, my baby suffered from stress, pain, and developed a fever due to the poor handling. This experience was not only unprofessional but traumatizing for both my child and us as parents. If the staff is not trained or comfortable working with infants, they should inform the parents upfront instead of attempting such a painful and traumatic process.

Rachel Kidd
1 month ago
5

Highland Park Hospital labor and delivery is the BEST! My hospital stay was top tier because of the care I was given during my vist. I could not be more thankful for the entire team (doctors, midwives, nurses, anesthesiologist, cafeteria workers, custodial staff and everyone involved.) I highly recommend HPH labor and delivery.

Response from the owner
Thank you, Rachel, for taking the time to share your experience. Your kind words and support mean a lot to us. At Endeavor Health, we’re committed to providing care that not only meets expectations but makes every patient feel truly seen and supported. Honored to care for you, Endeavor Health
Roman Lipin
1 month ago
5

The women’s hospital department completely transformed our experience. The care we received felt like a five-star hotel, from impeccable housekeeping and delicious meals to exceptional service, skilled technicians, and, of course, the incredible nurses! Thank you all—you are truly amazing!

Response from the owner
Thank you for your kind words, Roman! We’re delighted to hear that you had such a positive experience with Endeavor Health. Your feedback is important to us, and we’re deeply grateful for your support and trust in our care. With sincere appreciation, Endeavor Health
Michelle Parson
1 month ago
5

Never fun to go to the ER, but this group made it the best possible experience. From the registrar to the intake nurse to the nurse who set my IV (Daniella), to the Nurse Practitioner and Doctor who took care of me… everyone communicated EXTREMELY well and I never had to repeat myself. Everything was super efficient! I had an IV, bloodwork, x-ray & CT scan done, with results within 3 hours. I know that’s not always going to be the case, but this was my experience and it was SEAMLESS. So grateful for NP Harnett and this team of professionals!

Response from the owner
Thank you, Michelle, for making us aware of this great experience. At Endeavor Health, we know that great caregivers are crucial to a positive patient experience and we will be happy to share this with them. Thank you again for your kind words. Gratefully, Endeavor Health
Mario
1 month ago
1

Came here for an appointment for my pregnant wife. She was throwing up since 1am and dizziness, which made her unable to walk without assistance. We had an appointment at 1pm at suite 2800, which we showed up early by about 15 mins, checked in and sat down after being instructed to. We saw over 10 other patients get assisted. At around 215pm the receptionist asked us if we are waiting for a doctor, which we said yes. The receptionist that checked us in said my wife had to notify her that we had returned for our appt. WE NEVER LEFT. We sat right in front of her for over 1 hour and heard them joking and talking about breakfast the entire time. My wife had to sit there, miserable for over an hour just to be told that no one could see us that day. Luckily we ended up going to the emergency room, where they helped her in a few minutes. I doubt that the receptionists at suite 2800 on July 16th will get any coaching or disciplinary action l, but I do hope that this review is viewed by others and taken into consideration. Hold those people accountable. How do you mess up a job where you are literally sitting down all day chatting.

Response from the owner
Hello Mario, Thank you for bringing your experience to our attention. At Endeavor Health, we’re always striving to improve, and your feedback is incredibly important to us. If you’d be open to it, the Patient Experience Team would appreciate the opportunity to speak with you and better understand how we can improve your experience moving forward. Please feel free to email us at contactus@endeavorhealth.org. Thank you again—we hope to hear from you soon. With respect, Endeavor Health
Andrea Gowie
2 months ago
5

Today I went to Highland Park Hospital to get a colonoscopy, and I want to thank Dr. Leslie Rhee and her team — G.I. tech Rachel, the nurse in the room Liam, and the nurse who checked me in, David Lim. From the moment I walked in, David was so comforting. I was very afraid to go under and receive anesthesia, but he spoke to me calmly, was patient and positive, and let me know that everything would be all right. From there, Dr. Rhee came in and was just phenomenal. She explained everything clearly and had an amazing bedside manner. When Rachel came in, she looked right at me and said, “We are going to take really good care of you.” I have never had that kind of treatment in a hospital. Once I got into the room, Liam was very kind and reassuring. I was scared, but the entire experience went smoothly, and I just want to speak to the tremendous patient care I received. Thank you all so much for taking such good care of me. I truly appreciate it.

Response from the owner
Thank you, Andrea, for making us aware of this great experience. At Endeavor Health, we know that great caregivers are crucial to a positive patient experience and we will be happy to share this with them. Thank you again for your kind words. Gratefully, Endeavor Health
Kimberley Gonzalez
2 months ago
5

The staffs in the surgery department were really nice. They make you feel comfortable before surgery and after. Dr Ghazaleh Rostami Nia is an amazing doctor. She is so professional and great at listening to patients concerns. I would highly recommend her to anyone Thanks so much!

Response from the owner
We sincerely appreciate your kind words, Kimberley! It is uplifting to hear that you had such a positive experience with us at Endeavor Health. We will be sure to share your feedback with those who cared for you. Gratefully, Endeavor Health
Thalina Maginas
2 months ago
1

Had the absolute worst ER experience I’ve ever dealt with tonight. Waited over 2 hours to be seen by a doctor when I had come in with concerns of my IUD either dislodging or perforating something. Continuously tried to explain to the nurse that I was in extreme pain and that a perforated cervix sounds like it should be higher up on the triage list rather than someone dealing with a cold. He kept telling me “We have to get your labs back first” Spent over 8 hours at this hospital all for the doctor to come in with the weirdest smile on his face saying “Yeah guess just take some ibuprofen.” Genuinely have never felt so uncared for by people that are supposed to help us feel better. Thank you Northshore for sending me home feeling worse than I already did!!!!

Response from the owner
Hello Thalina, Thank you for taking the time to share your experience with Endeavor Health. We value your feedback and would appreciate the chance to learn more. If you’re comfortable doing so, please contact our Patient Experience Team at contactus@endeavorhealth.org with any additional details. We hope to hear from you. With care and respect, Endeavor Health
Nala the Kitty (Kitty fun videos)
2 months ago
4

My surgery went well, and I appreciate how attentive and kind the hospital staff were throughout the process. However, I did encounter several issues that made the experience very stressful and uncomfortable. My original appointment was scheduled for 10:00 AM. I received a call asking me to come at 2:00 PM instead, but then shortly after, they called again asking me to return to the original 10:00 AM time. Despite arriving at 10:00 AM as instructed, I was not taken in for surgery until 1:45 PM. During that time, two other patients were taken before me. This long delay created a serious issue for my sister, who was my ride home. She is diabetic and has a strict diet, and she was unable to eat until after 7:00 PM due to the unexpected extended wait at the hospital. We were not prepared to be there for almost the entire day. Additionally, I was sent home with a Foley catheter but without a leg strap or any extra securement devices. After showering, the securement device came off because it got wet. When I called the office, I was told I could come by and pick up replacements, but I live far away and it’s extremely painful to sit or drive with the catheter in place. It would have been much more helpful and considerate to send patients home with a strap and a few extra securement devices, especially when the catheter is expected to stay in for several days. Lastly, I was told the procedure would be quick—around 15 minutes—and relatively painless. However, I’ve been in extreme pain since the surgery, and nothing seems to be helping. I understand everyone responds differently, but better communication and more realistic expectations would have made a big difference in my recovery. I hope this feedback is taken into consideration to improve the experience for future patients.

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