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Lakeland Behavioral Health System

440 S Market Ave Springfield, MO 65806
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Lakeland Behavioral Health System MO 65806

About Lakeland Behavioral Health System

Located in Springfield, Missouri is the Lakeland Behavioral Health System. This facility is recognized as one of the state’s leading psychiatric hospitals where children, adults, and seniors can come to and receive specialized care.

The services here include inpatient, residential, and outpatient care programs. While their programs primarily focus on mental health recovery needs you might have, their programs can also address any struggles with substance use as well.

Age Appropriate Care

The services here at Lakeland Behavioral Health are offered through age appropriate treatment tracks. This is important to consider because adolescents and teens who are navigating through mental health or addiction struggles will need more targeted services than older adults who are facing the same struggles.

Adolescents and teens will largely focus on life goals and building positive behavioral health habits. Meanwhile, adults and seniors might focus on acceptance, skills building, and creating a plan of action that will empower and motivate them through their lives, despite their struggles with substance use or mental health challenges.

There are also specialized programs for veterans who are facing behavioral health challenges related to their time in service. This can include struggles with PTSD, depression, and co-occurring addiction struggles.

Flexible Treatment Programs

Although this is a hospital facility, the treatment programs here can support you during both the short term and long term. Their residential treatment program is a long term program that is primarily targeted at children, adolescents, and teens. Within this track is an academic program known as the Lakeland Regional School. Through this, children stay on top of their academics while receiving the services they need.

Connection to Support Groups
As you work through your treatment program and get ready to step down, Lakeland Behavioral Health can connect you to different local support groups within the state. This helps you continue the momentum you’ve developed while in care.

Facility Overview

Bed icon 60
Number of Available Beds

Latest Reviews

Willy Booty
2 weeks ago on Google
1
went in 2023 september probably the worst experience i’ve had in my life luckily had cool people there with me shout out eli shout out jayden shout out cartel kid 😭 😂
Fares Portillo
3 weeks ago on Google
1
I hate this hospital. Some random old lady with a pimple on her nose or on her cheek, kept calling me sped for not eating my food, like I don't have to eat the food, the food was bad anyway, and I even read the reviews before I got there. I will always hate this hospital and that lady. Also, the people here don't even care about what ur going threw, they just simply yell at us for one little mistake, and they didn't give me back my grey hoodie. They don't treat the kids like we're human beings, they treat us like animals and very bad. This place should be shut down, and I hope they see this and remember me.
Nolan Perdue
1 month ago on Google
1
I reviewed this as a one star because the staff are really rude to you and abuse their power and dont some are really good to you but the food is nice and they will give medicine for what's going on with you and guess whats wrong and what you need
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.3 / 10

Accepted Insurance

Lakeland Behavioral Health System works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient rehab enables clients to continue to work, attend school, or reside at home while undergoing treatment, including addiction counseling and recovery-focused life skills training. Evening, night, and weekend sessions are available at many facilities to ensure continuous access to care on the client's schedule. Many centers also offer ancillary services, such as career coaching and peer mentoring, to promote clients' sustained recovery and community integration. Higher-level outpatient treatment, including intensive outpatient (IOP) care, is also widely available.

inpatient iconInpatient

Inpatient rehabs provide a safe, supportive environment for clients to focus on their recovery secure from outside distractions, stressors, and triggers. Clients receive housing, meals, and intensive clinical supervision. They also engage in extensive addiction counseling, often including group and family therapy. Many programs prioritize recovery-focused life skills training to support clients' reintegration into their home, workplace, school, and community. Evidence-based holistic therapies, such as yoga, acupuncture, meditation, hypnotherapy, or animal therapy, may also be provided.

intensive-outpatient iconIntensive Outpatient

Intensive outpatient programs provide an intermediate level of care, often supporting clients' transition from inpatient rehab to outpatient treatment. Most IOP programs require a minimum of nine therapeutic hours weekly, but clients may receive up to 20 hours of care, with the intensity and frequency of care declining as clients grow stronger in their sobriety. Intensive outpatient treatment generally combines addiction counseling, recovery education, holistic therapies, and, for some, medication assisted treatment (MAT).

24-hour icon24-Hour Clinical Care

Due to the potential for severe withdrawal symptoms, it is important to detox in a facility with 24-hour clinical care in Missouri. Most people experience some form of withdrawal symptoms, and this setting offers medical professionals who are on site 24/7 to provide any necessary treatment. This supervision makes the detox process safer and less painful and improves the likelihood of a successful recovery.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

The goal of cognitive behavioral therapy in Missouri is to help clients change their thinking and behavioral patterns. Strategies of treatment include role playing, facing fears, and calming techniques.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Couples therapy in Missouri deals with the problems each partner has within themselves and with each other. Sessions may be held jointly and others individually to address these issues and help each partner learn how to manage challenges in healthy ways.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Addiction often leads to severe health issues, including malnutrition. While focusing on the consumption of substances, you don't get the vitamins your body needs. During nutrition therapy in Missouri, you'll work with a doctor and nutritionist to address the health concerns caused by poor nutrition and learn how to develop healthier eating habits for recovery.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Nicotine replacement therapy in Missouri addresses physical dependence on nicotine, while support systems and behavioral therapy address the psychological aspects of addiction. Formats include inhalers, nasal sprays, lozenges, patches, and gum.

Amenities

  • weight iconGym
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Nate Duncan, LCSW

CEO

John Kellerman, RN

Chief Nursing Officer

Damon Longworth

CFO

Richard Aiken, MD

Medical Director

Nate Schwartz, BA

Director of Risk Management

Michaela Hill

Director of Human Resources

Mark David

Director of Rehabilitation Services

Kaycia Turner, BS, BA

Director of Business Development

Rebecca Granden, LCSW

COO

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 8405

Contact Information

Building icon

440 S Market Ave
Springfield, MO 65806

Fact checked and written by:
Nadia El-Yaouti, M. Ed.
Edited by:
Courtney Myers, MS

Rehab in Cities Near Springfield

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Reviews of Lakeland Behavioral Health System

2/5 (267 reviews)
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Reviews

1

It's not about the children, it's about the money. Food is nasty for everyone that has tastebuds. The staff didn't seem to care, they only leave you on the verge of an overdose every day so that they do not have to deal with you.

Reviewed on 2/8/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

Willy Booty
2 weeks ago
1

went in 2023 september probably the worst experience i’ve had in my life luckily had cool people there with me shout out eli shout out jayden shout out cartel kid 😭 😂

Fares Portillo
3 weeks ago
1

I hate this hospital. Some random old lady with a pimple on her nose or on her cheek, kept calling me sped for not eating my food, like I don't have to eat the food, the food was bad anyway, and I even read the reviews before I got there. I will always hate this hospital and that lady. Also, the people here don't even care about what ur going threw, they just simply yell at us for one little mistake, and they didn't give me back my grey hoodie. They don't treat the kids like we're human beings, they treat us like animals and very bad. This place should be shut down, and I hope they see this and remember me.

Nolan Perdue
1 month ago
1

I reviewed this as a one star because the staff are really rude to you and abuse their power and dont some are really good to you but the food is nice and they will give medicine for what's going on with you and guess whats wrong and what you need

Kat Smith
1 month ago
1

Whether you are self admitting or are involuntarily admitting someone, please stay away from this place. (I want to first say that this facility has multiple sexual abuse cases against the people they've employed and 32 plaintiffs against lakeland themselves.) I was admitted here on the adolescents unit (4-south) 2 years ago and the things that happened to me and others, stay with me to this day. I will not go into detail as i simply do not want to re-live/re-experience the things that happened but i will try my best to explain what happened while i was there so others can understand the dangers of this place. When i was admitted no one told me what was going on and where i was supposed to be at certain times, such as for group therapy or other activities that they do, instead i had to rely on the other inpatients to tell me everything. Inpatients are also not allowed calls for the first 24 hours and when you do get calls you are only allowed 5 minutes (it more than likely was less but i cant fully remember the time), you could get more minutes but you specifically had to follow a spread sheet that told you to do specific things and once those were completed you had to have certain staff sign it, which they purposefully never did, meaning you ultimately wouldn't get more time to talk to your loved ones/support team. They do not do seating at all unless its time to eat, which means every inpatient is sat on a hard floor (that they do not clean) for nearly the entire day, there were many times that after i had my hand on the floor and brought it up & it was completely brown and covered in grime. Multiple times throughout the day we are forced to do something called transition time, which is where we sit straight up, facing forward with our legs also facing forward for a minute, if anyone talks or goes out of the expected position they add an extra minute or tell the person they are going to give them a LOP2 (loss of privilege 2, this is where they take away all your phone calls along with being able to do other activities outside of group therapy). In my opinion there is absolutely no reason for this and is simply just a control tactic. Not once did they do food checks to make sure everyone was eating what they were supposed to, instead they ask you what percentage you ate and move on with it, i watched multiple girls with eating disorders actively starve themselves while the staff couldnt care any less. There were multiple altercations/arguments throughout the day and instead of staff trying to calm the situation down they instead made the situation much worse by either taunting, threatening or even encouraging the people involved. There was also a specific male staff (i cant remember his name) that had a very weird relationship with the inpatients, multiple times he was borderline flirty to me and other inpatients and just seemed very weird in the way he would carry himself specifically around the girls that were known to like him. (Theres a lot more to these parts but due to my memory and also not wanting to go into detail im unable/not willing to say all of them.) Now onto the illegal things i witnessed. I 'allegedly' watched multiple girls get lied to by their social workers and or the facility themselves such as being told their parents dont want them, they were being put in foster care, or that their too much for their parents to handle. They 'allegedly' not only do this to the children but also the parent(s) aswell, one of the most common things theyll tell the parents is that their child was doing drugs while in the facility or that the child would be better off with them (the facility) and that the parent(s) should give up custody, 'allegedly' once the parent(s) have finally given up custody the inpatient is then sent to their residential. I 'allegedly' watched this happen to multiple inpatients and i still think about them till this day. I've seen many more illegal things happen to other specific inpatients but i would feel uncomfortable posting about someone elses story on what they've went through.

Kaydence B
1 month ago
1

If you care about your kids don't send them here, very little ways to communicate with people outside such as family etc. Don't get me started on the food. I didn't expect anything to be 5 stars but I think food off of the floor may have given me more hope to not catch some sort of hepatitis.

Response from the owner
Thank you for bringing this to our attention. Our aim is to deliver clinically excellent care, and it’s important to us that we gather additional information. Please contact us at Feedback@sanjuancapestrano.com so that we can discuss this in greater detail.
Cassie Mann
2 months ago
1

Probably one of the worst places I've sent my daughter recently all they did for her was strip her over medications and then send her home to me a week later which is not logical and very unsafe

Eric
3 months ago
1

Evan Hildebrand
3 months ago
1

I was admitted to Lakeland in 2013 I was there for nearly 4 months. And it was the most traumatic experience and place I have ever stayed at. I was constantly belittled and told that everything I did was my fault. To be completely honest there’s a Netflix show called “The Program”. Basically a cult. A lot of the actions and behaviors the staff showed was very similar to the show. I was handcuffed and drove me all the way from Indianapolis all the way to Missouri. The man who had cuffed me ended up getting gas and pulled me out of his vehicle and said “if I take these off are you gonna behave “ right in front of an entire gas station staring at us. I felt like I was nothing at that moment. When I arrived at Lakeland I wasn’t allowed to have any of my clothes, they had to go through my entire bag and asked me extremely weird questions about why I came. The first month I wasn’t allowed to talk. They basically broke you down and re made you. I have more stories about this place. I can’t believe what I witnessed on a daily basis there. Please have this place shut down!

Seraphic Tranquility
3 months ago
1

Edit: Lakeland Behavioral Health is currently under new HR management. One of the earliest actions taken by the new team has been to encourage a wave of glowing five-star reviews, which closely mirrors the approach of the previous HR manager. While every company hopes to build a positive reputation, it's important for prospective employees and families to look beyond these back-to-back high ratings and consider the broader, more honest picture. If you're familiar with this facility, whether through direct experience as a staff member or through the treatment of patients, you likely understand the deeper concerns that have been shared in many one and two star reviews. These experiences, while often buried beneath a flood of sudden praise, speak to real issues that deserve to be acknowledged and addressed. I encourage those who know the truth about how this company operates, both in terms of employee treatment and patient care, to share your voice. Your honesty could help others make more informed decisions and may also push for much-needed change. Original: Lakeland Behavioral Health is not conducive to the well being of individuals under its care. It operates within a toxic environment, where health and safety appear to be low priorities. The facility faces chronic understaffing issues, resulting in the recruitment of individuals who may lack the necessary qualifications and compassion to effectively care for the residents. Regrettably, some staff members have been implicated in abusive behavior, further compromising the safety and trust of those entrusted to their care. Reports of unsanitary conditions, including the presence of mice, roaches, and bedbugs, are deeply concerning and indicative of a failure to maintain a clean and healthy environment. Additionally, there are reports of inadequate supervision, with staff members seemingly preoccupied with personal devices or, as reported in the media, engaging in inappropriate conduct. Moreover, the dearth of therapeutic engagement is distressing. With only three hours of therapy provided during a week-long stay, residents are deprived of essential opportunities for healing and growth. This imbalance between therapeutic support and unstructured time not only hinders progress but may exacerbate existing behavioral challenges. It is perplexing that Lakeland Behavioral Health has managed to evade scrutiny from regulatory bodies such as the Joint Commission. The continued operation of this facility raises serious questions about oversight and accountability. In summary, I strongly advise against entrusting the care of a loved one to Lakeland Behavioral Health. It falls short of providing a nurturing and therapeutic environment essential for recovery and well-being.

M
3 months ago
3

This facility feels very low budget—no shampoo or conditioner provided, limited and often burned food options, and I saw a roach in the main bathroom. Access to water, bathrooms, and even rooms required frequent staff permission, which made it feel unnecessarily restrictive at times. That said, I really loved the patients in the 40+ area, and most of the staff were kind, thoughtful, and professional. Unfortunately, one staff member, Jean, stood out for the wrong reasons. Her loud and overpowering presence often changed the tone of the unit, and during her shifts, the environment felt more tense and less compassionate. While she had moments where she was tolerable, overall I felt her demeanor wasn’t a good fit for working with such a vulnerable geriatric population. There was also a serious situation where a patient’s medical concerns weren’t properly addressed until fellow patients advocated for her. I observed Jean actively obstructing communication about this patient’s needs, which was distressing to witness. It gave the impression that this patient was seen as an inconvenience rather than someone deserving care. When Jean wasn’t on shift, the atmosphere noticeably improved. The other staff members were more at ease and able to show their natural kindness and attentiveness. This contrast was stark and concerning.

Rose Smothers
3 months ago
5

They helped me out lot

Rayne
4 months ago
4

I stayed here for 8 days, it’s not the worst place, though it was reletively strict as I stayed on the 4 north unit. It genuinely helped me and most of the staff were very nice people especially nurses. I’d personally like to avoid going to these places of course but here wasn’t so bad. make sure to research all what they do it’ll make you feel a lot better to be prepared!

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