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Lakeland Behavioral Health System

440 S Market Ave Springfield, MO 65806
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Lakeland Behavioral Health System MO 65806

About Lakeland Behavioral Health System

Located in Springfield, Missouri is the Lakeland Behavioral Health System. This facility is recognized as one of the state’s leading psychiatric hospitals where children, adults, and seniors can come to and receive specialized care.

The services here include inpatient, residential, and outpatient care programs. While their programs primarily focus on mental health recovery needs you might have, their programs can also address any struggles with substance use as well.

Age Appropriate Care

The services here at Lakeland Behavioral Health are offered through age appropriate treatment tracks. This is important to consider because adolescents and teens who are navigating through mental health or addiction struggles will need more targeted services than older adults who are facing the same struggles.

Adolescents and teens will largely focus on life goals and building positive behavioral health habits. Meanwhile, adults and seniors might focus on acceptance, skills building, and creating a plan of action that will empower and motivate them through their lives, despite their struggles with substance use or mental health challenges.

There are also specialized programs for veterans who are facing behavioral health challenges related to their time in service. This can include struggles with PTSD, depression, and co-occurring addiction struggles.

Flexible Treatment Programs

Although this is a hospital facility, the treatment programs here can support you during both the short term and long term. Their residential treatment program is a long term program that is primarily targeted at children, adolescents, and teens. Within this track is an academic program known as the Lakeland Regional School. Through this, children stay on top of their academics while receiving the services they need.

Connection to Support Groups
As you work through your treatment program and get ready to step down, Lakeland Behavioral Health can connect you to different local support groups within the state. This helps you continue the momentum you’ve developed while in care.

Facility Overview

Bed icon 60
Number of Available Beds

Latest Reviews

Mighty Squish
2 months ago on Google
5
Cant speak to how they are now but when i was 15 i went there (turned 16 while i was staying) and was on the 3rd floor im now 34Neutral discharge but because of this place i had a complete shift in my behavior and im now married with a 3 year old little girl so thanks yall i appreciate the help!Also i dont remember anyones name except for isaac but i remember a cranky woman that also cared about us and one of the night time staff that would hollar at me to quit calling after i left lolIf yall need someone to speak to the kids and maybe give them a little hope i would gladly do it but im not expecting it since all i got is 1st hand experience and im not a teacher or anything
Tony Ketchem
2 months ago on Google
5
Lakeland has been such a blessing to our organization and our clients. We are very grateful to have an organization like them to work with and the children we serve are blessed.
Abbi Bartha
2 months ago on Google
1
I worked at Acadia Healthcare also known as Lakeland Behavioral Health for the last so many years. I worked in the business office under Theresa Long the director and Jennifer Cates/ Hore became a manager when she demanded a salary change. Once she was promoted, half of the office left due to her inability to be a manager as she created chaos and unnecessary drama in the workplace. 4 people left (one being a new hire and instantly left) in the 3 months I was on maternity leave. As I loved working here, and loved the people I worked alongside with. I will not return as I was being talked down to in front of the employee doors today 11/22 by the business office director, and she thought it was okay in front of other people walking in. As there were problems with my check, I made sure to explain my concerns as I felt I was being played. HR has been wonderful to handle any issues I had while working there. If you want somewhere to work at in Lakeland - do not apply in the business office. Karma serves one another and it will hopefully serve the ones who deserve it!
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Rehab Score

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Location

Accepted Insurance

Lakeland Behavioral Health System works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient rehab enables clients to continue to work, attend school, or reside at home while undergoing treatment, including addiction counseling and recovery-focused life skills training. Evening, night, and weekend sessions are available at many facilities to ensure continuous access to care on the client's schedule. Many centers also offer ancillary services, such as career coaching and peer mentoring, to promote clients' sustained recovery and community integration. Higher-level outpatient treatment, including intensive outpatient (IOP) care, is also widely available.
inpatient iconInpatient
Inpatient rehabs provide a safe, supportive environment for clients to focus on their recovery secure from outside distractions, stressors, and triggers. Clients receive housing, meals, and intensive clinical supervision. They also engage in extensive addiction counseling, often including group and family therapy. Many programs prioritize recovery-focused life skills training to support clients' reintegration into their home, workplace, school, and community. Evidence-based holistic therapies, such as yoga, acupuncture, meditation, hypnotherapy, or animal therapy, may also be provided.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs provide an intermediate level of care, often supporting clients' transition from inpatient rehab to outpatient treatment. Most IOP programs require a minimum of nine therapeutic hours weekly, but clients may receive up to 20 hours of care, with the intensity and frequency of care declining as clients grow stronger in their sobriety. Intensive outpatient treatment generally combines addiction counseling, recovery education, holistic therapies, and, for some, medication assisted treatment (MAT).
24-hour icon24-Hour Clinical Care
Due to the potential for severe withdrawal symptoms, it is important to detox in a facility with 24-hour clinical care in Missouri. Most people experience some form of withdrawal symptoms, and this setting offers medical professionals who are on site 24/7 to provide any necessary treatment. This supervision makes the detox process safer and less painful and improves the likelihood of a successful recovery.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

The goal of cognitive behavioral therapy in Missouri is to help clients change their thinking and behavioral patterns. Strategies of treatment include role playing, facing fears, and calming techniques.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Couples therapy in Missouri deals with the problems each partner has within themselves and with each other. Sessions may be held jointly and others individually to address these issues and help each partner learn how to manage challenges in healthy ways.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Addiction often leads to severe health issues, including malnutrition. While focusing on the consumption of substances, you don't get the vitamins your body needs. During nutrition therapy in Missouri, you'll work with a doctor and nutritionist to address the health concerns caused by poor nutrition and learn how to develop healthier eating habits for recovery.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Nicotine replacement therapy in Missouri addresses physical dependence on nicotine, while support systems and behavioral therapy address the psychological aspects of addiction. Formats include inhalers, nasal sprays, lozenges, patches, and gum.

Amenities

  • weight iconGym
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Nate Duncan, LCSW

CEO

John Kellerman, RN

Chief Nursing Officer

Damon Longworth

CFO

Richard Aiken, MD

Medical Director

Nate Schwartz, BA

Director of Risk Management

Michaela Hill

Director of Human Resources

Mark David

Director of Rehabilitation Services

Kaycia Turner, BS, BA

Director of Business Development

Rebecca Granden, LCSW

COO

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 8405

Contact Information

Phone icon (417) 895-9169
Building icon

440 S Market Ave
Springfield, MO 65806

Fact checked and written by:
Nadia El-Yaouti, M. Ed.
Edited by:
Courtney Myers, MS

Rehab in Cities Near Springfield

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Reviews of Lakeland Behavioral Health System

1.99/5 (101 reviews)
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Reviews

1

It's not about the children, it's about the money. Food is nasty for everyone that has tastebuds. The staff didn't seem to care, they only leave you on the verge of an overdose every day so that they do not have to deal with you.

Reviewed on 2/8/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

Seraphic Tranquility
1 week ago
1

Edit: Lakeland Behavioral Health is currently under new HR management. One of the earliest actions taken by the new team has been to encourage a wave of glowing five-star reviews, which closely mirrors the approach of the previous HR manager. While every company hopes to build a positive reputation, it's important for prospective employees and families to look beyond these back-to-back high ratings and consider the broader, more honest picture. If you're familiar with this facility, whether through direct experience as a staff member or through the treatment of patients, you likely understand the deeper concerns that have been shared in many one and two star reviews. These experiences, while often buried beneath a flood of sudden praise, speak to real issues that deserve to be acknowledged and addressed. I encourage those who know the truth about how this company operates, both in terms of employee treatment and patient care, to share your voice. Your honesty could help others make more informed decisions and may also push for much-needed change. Original: Lakeland Behavioral Health is not conducive to the well being of individuals under its care. It operates within a toxic environment, where health and safety appear to be low priorities. The facility faces chronic understaffing issues, resulting in the recruitment of individuals who may lack the necessary qualifications and compassion to effectively care for the residents. Regrettably, some staff members have been implicated in abusive behavior, further compromising the safety and trust of those entrusted to their care. Reports of unsanitary conditions, including the presence of mice, roaches, and bedbugs, are deeply concerning and indicative of a failure to maintain a clean and healthy environment. Additionally, there are reports of inadequate supervision, with staff members seemingly preoccupied with personal devices or, as reported in the media, engaging in inappropriate conduct. Moreover, the dearth of therapeutic engagement is distressing. With only three hours of therapy provided during a week-long stay, residents are deprived of essential opportunities for healing and growth. This imbalance between therapeutic support and unstructured time not only hinders progress but may exacerbate existing behavioral challenges. It is perplexing that Lakeland Behavioral Health has managed to evade scrutiny from regulatory bodies such as the Joint Commission. The continued operation of this facility raises serious questions about oversight and accountability. In summary, I strongly advise against entrusting the care of a loved one to Lakeland Behavioral Health. It falls short of providing a nurturing and therapeutic environment essential for recovery and well-being.

M
1 week ago
3

This facility feels very low budget—no shampoo or conditioner provided, limited and often burned food options, and I saw a roach in the main bathroom. Access to water, bathrooms, and even rooms required frequent staff permission, which made it feel unnecessarily restrictive at times. That said, I really loved the patients in the 40+ area, and most of the staff were kind, thoughtful, and professional. Unfortunately, one staff member, Jean, stood out for the wrong reasons. Her loud and overpowering presence often changed the tone of the unit, and during her shifts, the environment felt more tense and less compassionate. While she had moments where she was tolerable, overall I felt her demeanor wasn’t a good fit for working with such a vulnerable geriatric population. There was also a serious situation where a patient’s medical concerns weren’t properly addressed until fellow patients advocated for her. I observed Jean actively obstructing communication about this patient’s needs, which was distressing to witness. It gave the impression that this patient was seen as an inconvenience rather than someone deserving care. When Jean wasn’t on shift, the atmosphere noticeably improved. The other staff members were more at ease and able to show their natural kindness and attentiveness. This contrast was stark and concerning.

Rayne
1 month ago
4

I stayed here for 8 days, it’s not the worst place, though it was reletively strict as I stayed on the 4 north unit. It genuinely helped me and most of the staff were very nice people especially nurses. I’d personally like to avoid going to these places of course but here wasn’t so bad. make sure to research all what they do it’ll make you feel a lot better to be prepared!

Lauryn Hall
1 month ago
1

!! BEGGING !! families to never even consider this facility if looking for adequate behavioral healthcare. Negligence here includes kids going 2 days without showers because of how unregulated / unsafe units were, staff whom let patients use their vaping devices, kids being locked in reset rooms to eat dinner & s/a testimonies. Please look into other facilities & do not work here if you have any sense of morale. best wishes to those who do , i hated witnessing it.

Michael Jameson
1 month ago
2

Ok so I stayed there it was ok but it is starting to fall apart fix it and I'll make it five stars

FOSTER TV LLC
1 month ago
1

BEWARE this FACILITY UNDER INVESTGATION: Lakeland Behavioral Health is currently under scrutiny for its treatment of staff and patients. There are claims that employees are overworked and punished for taking sick leave. The working environment is described as stressful, leading to a high staff turnover. Concerns have also been raised about the care provided to patients, with allegations of over-medication and inappropriate treatment methods. Our own family experienced this first-hand, as our adopted sons describe their time there as distressing. We urge parents to heed these reviews and consider them seriously. Concerns are being raised about the welfare of children at a facility in Greene County. It's reported that kids are often sent home prematurely, before they are fully stabilized and ready to reintegrate into their families and communities. Child welfare professionals advise considering this facility as a last resort. If anyone has concerns or has witnessed instances of maltreatment, they are encouraged to reach out to the Children's Division in Greene County. It's critical to ensure a child's safety and well-being are prioritized.

Mighty Squish
2 months ago
5

Cant speak to how they are now but when i was 15 i went there (turned 16 while i was staying) and was on the 3rd floor im now 34 Neutral discharge but because of this place i had a complete shift in my behavior and im now married with a 3 year old little girl so thanks yall i appreciate the help! Also i dont remember anyones name except for isaac but i remember a cranky woman that also cared about us and one of the night time staff that would hollar at me to quit calling after i left lol If yall need someone to speak to the kids and maybe give them a little hope i would gladly do it but im not expecting it since all i got is 1st hand experience and im not a teacher or anything

Tony Ketchem
2 months ago
5

Lakeland has been such a blessing to our organization and our clients. We are very grateful to have an organization like them to work with and the children we serve are blessed.

Abbi Bartha
2 months ago
1

I worked at Acadia Healthcare also known as Lakeland Behavioral Health for the last so many years. I worked in the business office under Theresa Long the director and Jennifer Cates/ Hore became a manager when she demanded a salary change. Once she was promoted, half of the office left due to her inability to be a manager as she created chaos and unnecessary drama in the workplace. 4 people left (one being a new hire and instantly left) in the 3 months I was on maternity leave. As I loved working here, and loved the people I worked alongside with. I will not return as I was being talked down to in front of the employee doors today 11/22 by the business office director, and she thought it was okay in front of other people walking in. As there were problems with my check, I made sure to explain my concerns as I felt I was being played. HR has been wonderful to handle any issues I had while working there. If you want somewhere to work at in Lakeland - do not apply in the business office. Karma serves one another and it will hopefully serve the ones who deserve it!

Katie Andrea
2 months ago
5

I’m so thankful for all Lakeland does to serve others with heart and passion. It shows that they truly want to do what is best for patients.

Response from the ownerInvalid relative date format:
Thank you for taking time to share your thoughts! It’s always beneficial to receive feedback that can motivate us to deliver the most effective treatment possible.
Sue Newton
2 months ago
1

Kaiiba Mountain
2 months ago
5

After many years of trying everything possible, my grandson whom I raise is finally receiving the help he needs at Lakeland. Ms. Jami is a wonderful therapist!! The staff have been always respectful and friendly and if I have a concern it is always dealt with promptly. I know there are imperfections but that is going to be the case everywhere. Update: my 13 year old has now been home for almost 5 months and I must say that he speaks very fondly of Lakeland staff and of Ms. Jami, his therapist there. He absolutely glows when he talks about Ms.A, and several other staff members who really imprinted on him in positive ways! He learned amazing tools and techniques for dealing with his emotions and his angst. It was a struggle the first 5 months and he misbehaved a lot, but then once he decided to do the program, he excelled! I am so grateful to Lakeland for this life changing help!!

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