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River Oaks Hospital

1525 River Oaks Road West New Orleans, LA 70123
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River Oaks Hospital - Dual Diagnosis Program LA 70123

About River Oaks Hospital

River Oaks Hospital sits on a 14 acre campus in New Orleans, Louisiana. This location provides addiction and dual diagnosis care to adults. There’s plenty to do and see in New Orleans, but if the city isn’t your thing you can take in the sights of the Mississippi River nearby.

This treatment center works with many major insurance plans, including Medicare.

Engaging With Recovery Through Activity

The 12 step model used by this hospital adds structure and socialization to your recovery while guiding you through strengthening your sobriety. Another pillar of treatment here is activity therapies, where you and others in recovery participate in a variety of different leisure activities.

A common example of activity therapy is art groups. Such activities may seem unrelated to addiction substance use disorder recovery at first, but recreational and leisure activities can show you different ways to deal with stressors that could otherwise lead to relapse. Plus they strengthen your bond with your peers in recovery.

Adding Social Workers to Your Care Team

Social workers are personal advocates. They work with you during and outside of sessions to help you cope with sudden challenges and emergencies and introduce you to helpful community resources. A social worker also gauges your progress and needs during treatment and recovery so changes can be made to your treatment plan if needed. Social work is an important component of the addiction and dual diagnosis treatment at this hospital.

Facility Overview

Bed icon 126
Number of Available Beds

Latest Reviews

Jeffrey Aymond
1 week ago on Google
1
I had to share a room with a man who was vomiting all over himself as he was going through opioid withdrawal. There was only one out of the myriad of employees who took care of him bringing him Gatorade and cleaning him. This man was seriously ill. After asking repeatedly, he received a bed pan to vomit into. The smell was horrendous. I was going through detox myself and asked if they would empty his pan. The day employees told me that they don’t get paid enough to empty his pan. They said that I could do it if I wanted and gave me gloves so that I could empty his pan into a toilet. The doctor there didn’t see me for over twenty-four hours. I had a seizure and was told that I couldn’t get medication until the doctor saw me. I begged and begged out of fear that I would die yet no meds were afforded me. When I finally did get meds I was disgusted and signed a seventy-two hour release. The next day the doctor yanked me off of the meds that were helping me because he was upset that I had signed a seventy-two hour release. This place was utter hell on Earth and should be shut down
Jennifer Medina
2 weeks ago on Google
5
Jeff and Laci were great. The front end staff and lady with L name that admitted was good too.
Response from the owner1 week ago
Thank you for your kind words! Shout-outs like this are so meaningful to our team and we will be sure to pass your comments along. Thank you again and take care!
khris macon
2 weeks ago on Google
4
Ms. D was amazing. She deserves a raise.
Response from the owner1 week ago
Thank you so much for your feedback! We truly appreciate it and hope you have a great day!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.5 / 10

Accepted Insurance

River Oaks Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

partial-hospitalization iconPartial Hospitalization Program

A partial hospitalization program (PHP) offers an intensive, short-term rehab option for individuals who don't require 24-hour support. PHP treatment can be an alternative to inpatient hospitalization or a "step-down" option from hospitalization or a residential program. Typically, it requires you to meet a minimum of 6-8 hours a day for an average of 90 days. Services provided in PHP treatment often include relapse prevention strategies, medication management, individual and group therapy, and other behavioral therapy interventions.

12-step icon12-Step

12 step programs enable participants to focus on their long-term sobriety through rigorous peer support and ongoing personal growth. They engage in regular, peer-directed 12 step meetings and receive one-on-one mentoring by a self-selected sponsor. Meetings are free, anonymous, and available multiple times a day, 365 days per year in most communities. Though 12 steps of recovery are rooted in spiritual principles, religious affiliation isn't mandatory. Specialized programs are widely available, including youth and family meetings.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

While each drug rehab in Louisiana offers unique elements, recovery support often follows a similar pattern. Detox is followed by inpatient and/or outpatient care, then aftercare support is provided once the participant completes the initial program.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
military-program thumbnail image

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
teen-program thumbnail image

Teen Program

Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

If you undergo cognitive behavioral therapy in Louisiana, you may engage in role playing, face your fears, and learn to calm your mind and body. These techniques are designed to help you recognize unhealthy patterns of thinking and to learn healthy ways of coping with challenges.

When you participate in dialectical behavior therapy, you'll work on recognizing distorted thinking patterns that are guiding your emotions. You'll learn how to change these patterns to eliminate unproductive reactions. This involves developing better coping mechanisms to handle stressful situations.

If you are struggling with motivation to change, motivational interviewing is designed to help. This method typically involves one or two sessions with a therapist. The technique helps you understand your motivations and empowers you to make changes to reach your goals.

Men and women in Louisiana who seek individual therapy for drug and alcohol addiction treatment will receive therapy in a focused and supportive environment. Therapists customize interventions to your unique situation. This helps you understand the addictive process and develop coping strategies to help achieve and maintain sobriety.

Therapy sessions that involve creative activities are known as creative arts therapy. During this treatment, you'll participate in various art forms, such as music, dance, or drawing, to express yourself. You don't need any artistic skills to benefit.

Amenities

  • weight iconGym

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Building icon

1525 River Oaks Road West
New Orleans, LA 70123

Edited by:
Nikki Wisher, BA

Rehab in Cities Near New Orleans

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Reviews of River Oaks Hospital

3.09/5 (303 reviews)
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Reviews

1

Don't go to this hospital if you have trauma. The environment is nothing but an over-glorified psychiatric hospital fronting as a "trauma unit". It's nothing but a cash-grab. The psychiatrists are med-pushers who have zero time to listen, or even read your history and is ... Read More

Reviewed on 2/28/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (302 reviews)
Jeffrey Aymond
1 week ago
1

I had to share a room with a man who was vomiting all over himself as he was going through opioid withdrawal. There was only one out of the myriad of employees who took care of him bringing him Gatorade and cleaning him. This man was seriously ill. After asking repeatedly, he received a bed pan to vomit into. The smell was horrendous. I was going through detox myself and asked if they would empty his pan. The day employees told me that they don’t get paid enough to empty his pan. They said that I could do it if I wanted and gave me gloves so that I could empty his pan into a toilet. The doctor there didn’t see me for over twenty-four hours. I had a seizure and was told that I couldn’t get medication until the doctor saw me. I begged and begged out of fear that I would die yet no meds were afforded me. When I finally did get meds I was disgusted and signed a seventy-two hour release. The next day the doctor yanked me off of the meds that were helping me because he was upset that I had signed a seventy-two hour release. This place was utter hell on Earth and should be shut down

Jennifer Medina
2 weeks ago
5

Jeff and Laci were great. The front end staff and lady with L name that admitted was good too.

Response from the owner
Thank you for your kind words! Shout-outs like this are so meaningful to our team and we will be sure to pass your comments along. Thank you again and take care!
khris macon
2 weeks ago
4

Ms. D was amazing. She deserves a raise.

Response from the owner
Thank you so much for your feedback! We truly appreciate it and hope you have a great day!
Amanda Bozzi
2 weeks ago
1

Literally one of the worst experiences of my entire life. The intake process took almost 4 hours (which is a long time even if you’re NOT actively withdrawing, which you probably are). There are weird plastic couches to wait on that are not even a little bit comfortable and a tv that doesn’t really work. Once I got to the unit, the thermostat was broken and couldn’t be fixed by anyone but “maintenance” who was of course, unavailable. I just had to deal with it being freezing the whole time - the staff were wearing hats and jackets in August. Great, on to the rooms. The toilet was essentially just a metal hole (that was clogged, of course) and the soap was basically empty. The beds deserve their own special section because oh my god. The “mattress” was basically one of those blue mats from gym class in high school with a sheet on it. The “covers” were just another sheet. Since it was so cold I got the staff to give me a third sheet (and snagged another one at some point because survival y’all). The “pillow” was both crinkly and kind of flat. It was kind of if someone took a hospital gown and stuffed it with a few more hospital gowns. The staff varies in competence from not high (with the exception of two people - Jameca and Rose who were both great) to completely and utterly incompetent (one spent literally half the night sleeping in a chair my last night - which I know because I was up at 2:30, 4:00 and ~5:30, when her coworkers got pissed and finally woke her up). The food bordered on inedible unless you added salt (then you could pretend it was food). I will say they gave us snacks a lot, which was great. If you care about smoking, there are no vapes allowed, no cigarette runs that I saw happen and only a few scheduled cigarette breaks (which made people lose their minds often). Detox people are mixed in with mental health (e.g, Fentanyl detoxes with depression or schizophrenia patients), which seems like probably a bad idea in general and caused lots of chaos. Groups are led by a complete idiot who has no idea how to moderate them and were often just people yelling over each other about religious stuff and other things not related to the (generally ignored) printouts with the group topic. It was great 👍

Response from the owner
Thank you for your review and for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.riveroakshospital.com/contact-us/. We hope to hear from you soon.
Christina Nobles
3 weeks ago
2

I recently experienced River Oaks bc a family member of mine was a patient. From the perspective of an advocate of the patient (with a release signed form - so, not just a nosy effort on my part), this place needs an overhaul w basic training on how to treat humans. There is very little regard for the patient, and even less regard for the advocates of the patients. The staff is off putting and rude. The environment feels chaotic. I am not sure if everyone is being overworked and underpaid but really that is not a reason to not value the sensitive nature of the work this facility is supposed to stand for. It is very sad to witness. Of the 7 days my patient was there, I will say I have to acknowledge 4 people who seem to have an understanding of what they do and why they do it - thank you to Betsy & Kionna at the front desk, 1 compassionate nurse named Tiana and an aid “Z”. These ladies displayed compassion, which is essential in this line of work. I would never return my patient to this facility.

Response from the owner
Thank you for sharing your concerns with us. We'd appreciate the opportunity to discuss them with you in more detail directly. Should you wish to speak with a representative in more detail, please provide us with your contact information by visiting http://www.riveroakshospital.com/contact-us/. Thank you again.
Will Stevens
3 weeks ago
4

It was rough to start, had a nurse that wouldn’t listen to the patient. I had a serious accident because of it. After that situation everything went great. God’s grace pulled me through. The staff was very good. It was just that one nurse, I won’t let that over shadow all the amazing nurses that was there.

Response from the owner
Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visiting https://riveroakshospital.com/contact-us/. We hope to hear from you soon.
Beverly Jones
3 weeks ago
5

My grandson age 18 was having some mental issues not drugs or alcohol. Real mental. He asked me for help. The next day he was admitted. From checking in to when he left6 days later everyone was so nice , informative about everything. The facility is clean . I hope i never need them again but I would return to them. Thank everyone who was there for us today in our time of need. :)

Response from the owner
Thank you for sharing your feedback. We’re glad our team was compassionate and caring. Your kind words are greatly appreciated.
Chris Vicknair
3 weeks ago
5

Although I was nervous at first. Staff and the people I met here at river oaks welcomed me and I could have never asked for a better detox experience.

Response from the owner
Thank you for sharing this glowing review. We hope you are doing well. Take care!
Robin Loustalot
4 weeks ago
5

Mackenzie E
1 month ago
2

Me personally I went back in March. I didn’t like how we were busy all day. The staff was decent all though on the kids unit the day staff wasn’t very caring. One of the nurses mistreated me. I was told I couldn’t use the phone but after he let other people use it. Everyone but me. The social workers are decent. They said they would advocate for me and I didn’t receive that. They also kept me 2 extra days because someone said I had a fork and I didn’t have one but they saw one mark on my arm and immediately assumed I cut. Then after that they ripped my mom away from me. As a 13 year old in a hospital with all kinds of ages river oaks needs better staff. Some of the techs in the adult unit were much better than others. The kids needed that staff more than anything. They say they’re very short staffed well if they’re really short staffed then don’t open it up for everyone especially kids who have never known what its like to be there. That really traumatized me even though that was my second hospital visit I never wanted to go get the help I truly needed after that. They don’t get many kids. So for being short staffed they should keep looking for kids to take in. One of the nurses even told me that they hunt people down like its the hunger games. Which is very true but if you’re so shortstaffed why do that. Why refuse to give the attention that some of those kids needed. I planned to run away. I almost succeeded. They have too many psychotic adults there.. Any and every code they called was for the adults. One adult flooded a section of the unit. I didn’t like my stay there and I will never go back.

Response from the owner
We understand that your time is valuable and appreciate you taking the time to share your feedback with us. If you would like to discuss your concerns further with a representative, please provide us with your contact information by visiting https://riveroakshospital.com/contact-us/. Thank you for reaching out.
Mitzi Penton
1 month ago
5

My real name is Thomas mills. The staff really does care for the most part. There's 1 tech at night thats really mean and won't do her job. I here the other techs complains about her. I highly recommend this place if you're serious about detoxing and maybe do a 28 day program after

Response from the owner
Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visiting http://www.riveroakshospital.com/contact-us/. We hope to hear from you soon.
Jonathan Denton
1 month ago
5

Was treated with respect and kindness if I needed help I would go to them

Response from the owner
So glad to hear this terrific feedback! Thank you for taking the time to leave us this review. Take care.
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