I don't know. The program started out OK and everybody was real nice, friendly and encouraging. Then suddenly somebody decided that that nice, friendly and encouraging "wasn't what I needed" and from then on, everyone treated me like crap. I haven't had a drink in 37 years b ...
About Serenity Lane Residential Treatment
Serenity Lane Alcohol and Drug Treatment Services has locations throughout Oregon, including a CARF accredited residential treatment center on Serenity Lane in Coburg. The inpatient center offers medical detox and residential treatment for substance use and co occurring disorders. The facility is nonprofit and accepts insurance from most major carriers, including TRICARE. They also offer discounts for some treatments.
If appropriate, the inpatient treatment at Serenity Lane starts with a medically monitored detox which offers around the clock care. Detox is an important first step to rid your body of toxins, but after detox, you may still have cravings for drugs or alcohol. The residential program following detox begins the full continuum of care so that you leave the program with the best possible chance at maintaining long term sobriety.
Some people’s work environments make them vulnerable to substance use and mental health issues. This includes first responders such as police officers, EMTs, Veterans, active military, and firefighters. There’s a specialty track for first responders to address the unique aspects of their jobs and to provide them with better coping skills. This includes addressing the high rate of post traumatic stress disorder (PTSD) in first responders.
Most people run away from danger, but first responders have a warrior mentality and have the mental strength to run into danger to assist others. A warrior mentality is good for the job but may hold some people back from getting the treatment they need for substance use or mental health challenges. Specially trained counselors in the program can help first responders break through this mentality and get the help they need. PTSD and substance use are co occurring disorders and need to be treated simultaneously, which this program does.
Like first responders, healthcare professionals face unique challenges that lead to substance use and mental health issues. The program offers a longer stay as well as treatment for co occurring disorders. The team helps advocate on your behalf with licensing boards and your employer.
Former clients enthusiastically endorsed the caring and compassionate staff, program, and scenic grounds. Some were not as pleased with the business office.
Facility Overview
15 - 30 Avg Length of Stay in Days
Latest Reviews
Our 59 y.o. son, Gregory Fisher, was admitted to Serenity Lane detox 3-22-25. He was transported by ambulance to Peace Health Riverbend hospital from Serenity Lane on 3-23-25. Greg died in detox at Riverbend on 3-28-25 at 4:40 a.m. Greg was in end stage alcohol addiction. When his father dropped him off at Serenity detox, he was not allowed inside. He asked Greg to be sure to put his dad's name on the ROI, to comply with HIPAA. Greg promised he would, but Greg was under the influence in a state of high anxiety, confusion and fear, so he forgot to list his dad's name. He gave Serenity Lane his 81 y.o. mother's 2 cell and home landline numbers. Greg's mother is terminally ill, can't drive or walk except to use a walker inside her house. She doesn't use her cell phone and has no voicemail set up on it. Serenity Lane decided Greg was too ill for their facility to handle his medical needs. Serenity Psychologist stated he called Greg's mother's cell phone on 3-23-25 and "the voicemail was full so we couldn't leave a message".Greg called his dad from Riverbend on wednesday night 3-26-25, 3 days after being transported there by Serenity Lane detox. Greg was partially incoherent, slurring his words. He stated that he was in bed, couldn't get up and couldn't walk. Greg didn't say he was in the hospital, so we thought he was still at Serenity detox. His father called Greg's cell phone numerous times, leaving messages asking Greg to let him know how he was doing. Greg's father also called Serenity Lane several times, asking how his son was doing there, not knowing his son had been transferred to Riverbend. Serenity Lane refused to acknowledge Greg's existence, repeating their rote line over and over, "I cannot confirm or deny that this person has ever been at our facility". No one at Serenity made any further attempt to make sure Greg's mother knew he had been moved to Riverbend on 3-23-25. This is a grievous derelicition of duty by Serenity Lane. Because no one in Greg's family knew he was dying at Riverbend, Greg spent 4.5 days alone there and died alone. No one in his family was able to say goodbye to Greg. Had any of us known Greg was dangerously ill, several of us would have immediately driven to Riverbend from Medford (Greg's home) and Roseburg (Greg's parents' home) to be at his bedside. We all thought Greg would be returning home from detox, to transition to Oxford house. Greg's mother received a call on her landline from Riverbend at 4:45 a.m. 3-28-25, informing her that her son Greg was dead. The death call was the first time she heard anything from any medical staff at either facility, about Greg's dire condition.Serenity Lane needs to immediately train their intake staff to ask incoming patients for at least 2 phone numbers from at least 2 people, for ROI. Incoming detox patients are in a state of agitation that lowers their ability to fill out intake forms carefully or understand HIPAA laws. Serenity Lane must find a way to inform designated ROI people when their loved ones are transferred out of Serenity lane that insures transfer information is received by the ROI designated person or people. Because Serenity Lane made no further effort to contact Greg's mother, Greg died alone without his family even knowing he was in the hospital. It is a terrible feeling to find out your loved one has died and no one was given the opportunity to sit bedside and say goodbye. Greg's family is left to suffer the aftermath of his tragic death, with no acknowledgement of Serenity Lane's unwillingness to go the extra mile to insure Greg's family knew where he was.
Response from the owner1 month ago
Dennis, I am deeply sorry for your loss. Our thoughts are with you and your family during this incredibly difficult time. We understand that the pain of losing a loved one, especially a child, is immeasurable. While I cannot speak to specific details due to privacy laws, please know that the well-being of every individual in our care is our top priority. We take all feedback seriously and are committed to continually improving our services to provide the best care possible. If you would like to discuss your experience further, we are here for you and would be happy to have a private conversation to address any concerns. With deepest sympathy, Pete Kerns President & CEO, Serenity Lane (541) 687-1110
I love Serenity Lane. This treatment center has a very special place in my heart I've never even fathomed that I could learn so much about myself and my addiction and the reasons why I have an addiction. This is the place you come for true healthy healing Thank you Serenity Lane.
Response from the owner1 month ago
Garrett, thank you for sharing about your experience!
I am sharing from the perspective of trying to help a loved one access treatment at this place.I am in the unique position of working in a related field and making referrals for resources and care as part of my day job, and also having a loved one who needs help. I have never encountered a process as disorganized, demoralizing and frustrating as what I experienced over the last week.We sought care from Serenity Lane because it is allegedly a dual-diagnosis residential care facility. Without getting into exhaustive detail (happy to share that with whoever can take note of my formal complaint, however): my loved one and I were yanked around and put through the ringer for days, waiting for return calls that never came or came far too late, getting approval and being scheduled for intake and then having that appointment cancelled, waiting for another "approval" from a supervisor, being told someone was attending to the issue who then was not even in the office and working the day she was supposed to be attending to it .. only to finally be told that my loved one was being denied entry to treatment on the basis that their co-occurring mental health diagnosis required a higher level of care than Serenity Lane was willing to offer. This does not make sense to me at all, with my knowledge of their diagnosis and how it manifests, and with it being well-managed by the medication they are currently prescribed when they are compliant. In any case, they could have saved us days of trouble by simply stating that upfront, instead of having one staff member approve it and another come up behind them and undo their work. Most upsetting was that I had to personally chase down answers, and could not get that information until 5:30pm on Friday, at which point the admissions lines for any of our other options were closed for the weekend, leaving my loved one to suffer. They had detoxed on their own for over a week at that point, and just needed a supportive environment to continue.It is so immensely difficult to agree to and seek treatment in the first place, and this experience communicated such lack of care and respect for my loved one. Someone, anyone, needed to follow this through from beginning to end and give it the attention it deserved, and when it became complicated, making a determination and communicating that answer as soon as possible should have been a priority. What we received instead felt deeply insensitive. Thank you to Scott who finally gave us an answer, and no thank you Heath who, frankly, bungled this terribly and caused harm in doing so.
Response from the owner1 month ago
K., Thank you for your feedback. I am sorry to hear that you had a challenging and frustrating experience trying to help a loved one. It is always heartbreaking to hear when someone was unable to find the help they desired when they took the bold step to ask for it. I am bound by confidentiality laws from discussing individual issues in this forum. If you or a loved one did not feel heard through other channels, and, more importantly, still need help getting help, I would do everything possible to connect you with the resources you need, whether with us or another provider, as appropriate. You can message this account with your number or call 541-687-1110 and let the receptionist know your name and that you are trying to reach me and I will call you back directly. Thank you, Pete Kerns President & CEO, Serenity Lane 
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8.2 / 10
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Location
Accepted Insurance
Providence Health
Samaritan Choice
Other Forms of Payment
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Inpatient Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Medically Assisted Detox All patients are initially admitted to their specialty hospital within the treatment center. At this time the medical staff carefully monitors patients to ensure a safe withdrawal from alcohol and/or drugs. This process is often referred to as ‘detox' (detoxification). Medical treatment is individualized, therefore the length of stay in the hospital will vary. The nursing staff, physician, psychiatrist and assigned counselors work together to develop a specific treatment plan. When the patient's medical condition has stabilized, the physician will arrange for transfer to the residential treatment program.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
Drug rehab in Oregon offers a full continuum of care for those struggling with addiction. From detox, to inpatient, to outpatient, to aftercare, Oregon residents can find the support they need for recovery. This treatment empowers individuals to replace drug use with positive alternatives and develop a healthier lifestyle.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
Clinical Services
Cognitive behavioral therapy (CBT) in Oregon is a short term talk therapy method used to treat mental and behavioral disorders. Based on client needs, the therapist may recommend five to 20 sessions. Typically, this form of therapy requires fewer sessions than many other types of treatment.
Each counselor has a number of patients, who together, form a group. On weekdays, the group will meet each morning and afternoon to explore problems, feelings, changes and conflicts that come up in the treatment process. This is called group therapy and it is a significant part of residential treatment. Patients will be oriented to group and assigned a "buddy" (another patient who is further along in treatment). This person will help explain the rules and ease transition into the group environment.
During trauma theory, you can explore the impact that traumatic events had on your life in a safe and supportive space. Your therapist will guide you in understanding your emotional and physical trauma responses while helping you to develop better coping skills so you can reclaim your life.
For couples in Oregon, couples therapy can provide insight into the problems in their relationship. The therapist guides the couple to a greater understanding of themselves and each other. They work individually and together to change how they interact and react to challenges in the relationship.
Serenity Lane's nationally recognized Family Program is an educational program that focuses on repairing relationships damaged by years of destructive chemical dependency. Their program is designed to integrate the patient and the family and to supply vital information about how this disease negatively impacts the family system. The Family Program is offered in a 4-weekend series. Attending all the sessions is highly recommended. This program is an integral part of Serenity Lane's Residential Treatment.
Amenities
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Residential Setting
Staff & Accreditations
Staff
Pete Kerns
President & CEO
Brian Carlin, CPA
CFO
Sue Nicholson, MSN, RN
Director of Medical Operations
Patrice Crisp, BS, CADC II, QMHA II, CRM II, PSS
Director of Outpatient Clinical Services
Michael Carnevale, DO
Director of Medical Services
Cheryl Gifford, PhD, CADC-III
Director of Mental Health
Chris Harrington, MAC, CADC-III, QMHP
Residential Clinical Director
Accreditations
The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.
SAMHSA Listed: Yes
The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.
CARF Accreditation: Yes
Accreditation Number: 266177
Contact Information
(541) 687-1110 
1 Serenity Lane
91150 Coburg Industrial Way
Eugene, OR 97408
Get Help Now - 503-558-3757
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Fact checked and written by:
Susan Bertram, BA
Edited by:
Anna Spooner
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