SummitRidge Hospital

I was a patient at SummitRidge for 6 days, and my experience was alarming. Patients were not consistently given the patient handbook explaining 1013/1014 rights. I received one, but many in the PCU did not requiring me to advise patients as one myself when staff was unavailable or inconsistent in policy. Complaints I personally filed were ignored for over 48 hours, despite their claim of 24-hour responses. Admissions appeared financially driven. On my first day, a voluntary patient (1012) seeking outpatient care was coerced into inpatient treatment under threat of “sedation”. Another patient admitted the same day as me was held one extra day so that the number of discharges matched the number of admissions. Treatment was generic. All therapy sessions were group-based with no individualized care. On 9/28/25 at 1:50 PM in PCU, a therapist openly stated staff were incompetent, sowing distrust. Basic needs were neglected. Sleep was constantly disrupted by “15-minute checks” with flashlights and phone calls. Meals caused stomach issues for multiple patients, but fear of longer stays kept most silent. Safety was ignored. My roommate threatened to kill me at 3 AM, later threatening to “shank someone from behind.” He had hit other patients, yet staff discharged him as “well.” Legally, staff misrepresented Georgia law. Social services (Mr. Kevin) and the patient advocate (Mr. Stephen) stated that 1013/2013 automatically converts to 1014/2014—contrary to HB1013 requirements. This extended stays for convenience and revenue, not medical care. On 9/27/25 in PCU, patients also witnessed a violent altercation between a nurse and a doctor, leaving many unsafe and unstable. While a few staff like Nurse Nessi showed compassion, the system as a whole is negligent and profit-driven. SummitRidge operates more like a jail than a hospital. This facility requires urgent auditing before more harm is done.

If I could give zero stars, I would. This place seriously needs to be shut down. 99% of the staff and people who work there are very rude, aggressive, impatient, with no bedside manner and horrible attitudes. How they are even allowed to work there is beyond me. The techs wake us up starting at 6 in the morning, coming in the rooms every few minutes yelling for us to get up. Lying about the time and rushing us through showers and getting ready only to come in the main room for that area and sit there until shift change at 7. One of the techs threatened me one morning saying "go get your towel or else." I hadn't said or done a single thing at that point. There was no need for her to talk to me that way. There was constant conflict and fights between patients and even patients and staff. The staff would just ignore fights and arguing between patients, and if it did start to get physical the staff would just yell at the patients. Two patients actually broke up what was about to turn into a fight since the two techs didn't want to get involved and risk breaking a nail. They just kept yelling at the patient that was trying to fight the other patient. I got there at 2-3 in the morning and was already sleep deprived. They made me sit in a room in a hard chair (all of the chairs were hard plastic and very uncomfortable. I actually had a painful lump develop on my tail bone from sitting in those chairs or on the floor for two weeks every single day for hours). I had to wait for over an hour before I was taken to acute where I was made to wait even longer. I finally got to my room around 4 something, and was given a fitted sheet and a blanket, and no pillow. I was too tired to care at that point. The room smelled strongly of mold and the head of my bed had mold growing on the wooden board. Between my roommate and another patient on that hall, I was genuinely scared for my life that night and got absolutely no sleep. Only to be rudely woken up and I was told to move rooms. The first 24 hours you're forced to stay on acute so they can monitor you and know which "group level" to put you on. There's nothing to do but sleep or watch tv. You're not allowed off the unit. You have to ask for water. You're not allowed in your rooms until after 9 pm, since they lock the doors in the mornings. And you have to ask them to unlock the bathrooms - which were always really nasty and stinky. Constantly asking for toilet paper and cleaning up pee on the seat from other people. The mornings and evenings were always extremely chaotic between shift change in the morning, patients screaming and yelling and fighting, getting toiletries and meds, etc. It was overwhelming. If anyone who was on Intermediate or Sub acute acted out, even the slightest they got sent back to acute. It was like a prison. A fuse waiting to blow. The day room for Intermediate was extremely small and they crammed 15-20 of us in there with nothing to do except play uno or watch TV. No coloring, no books, no nothing. Sub acute's room was a little bigger with cards, TV, uno, and better chairs. We would get yelled at for pacing the wrong direction or too far away. They wouldn't let us out of the day room when vitals were being taken and some of the techs would give us an attitude when we would ask if they would unlock the bathroom door. The same tech who threatened me one morning told me to see if someone else was out there who could unlock it. Yet she told us not to keep the bathroom door propped open. We only got to go to the gym once a day and very rarely, depending on who the tech was, outside twice a day. That was our main source of stimulation. The groups were inconsistent and extremely short. They didn't fill the allotted time.

I was recently a patient in this mental facility they treated me so horribly staff was horrible they put people with psychosis with normal people and dorms they were fights every day and plus on top of that they gave me medicine that made me swell up like a balloon and when I brought it to their attention they pretty much ignored me if I would have stayed one more weekend there probably something bad would would have happened to me The whole place is just a big nightmare I wish somebody would shut this place down because ever since I've been out all the swelling has gone down they were literally slowly damaging my health with their medications and they force you to participate and group activities and also force you to go outside place is ran like a prison I would recommend family members to go to a different mental health facility where they actually care about their people I am so traumatized by the stuff that I experienced in this facility That's something that I will never ever get out of the back of my brain I went there for help but left traumatized because I was forced to be in the situation that was around me and no one cared one bit The only person I respect in that facility are a couple of nurses and to head director because he tried his best to take care of what was going on but there was a lot going on behind his back and behind the scenes but I wouldn't recommend this for a treatment facility it's more like a concentration camp it's very horrible