Suncoast Center, Inc.

About Suncoast Center, Inc.

Located in the sunny city of Saint Petersburg, Florida, Suncoast Center offers behavioral health, suicide prevention, substance abuse and sexual assault services. The clinic opened in 1944 with a mission to support the community by providing a wide variety of mental health care.

Their behavioral health program provides outpatient treatment to both children and adults, as well as peer support and in home family services. They treat numerous conditions, including stress, PTSD and addiction. Different levels of care, such as case management and medication management, can be provided based on the client’s needs. You’ll work with your therapist to create an individualized treatment plan.

Suncoast Center’s evidence based practices aim to ensure clients are fully engaged in their treatment plans. Clients are assigned to an intake specialist who will assess their needs to create a personalized program. Suncoast Center also believes in the importance of a strong support system and can include clients’ loved ones in the process. Family counseling is a great way to mend broken relationships and can help clients create the foundation for long-term recovery.

They also work with clients to instill a sense of independence. In addition to accepting a variety of insurance providers, the clinic also has a sliding scale and several free options for clients who do not have insurance.

Some reviews from clients indicate that getting in contact with the clinic can be difficult. Others have also shared that wait times can be long and therapists change often. The more positive feedback notes that the clinic’s staff is kind, supportive and professional.

Latest Reviews

Candice

2 months ago on Google

I have been coming to this center for a while, although there have been some issues with a couple of staff, the good experiences have outweighed the unpleasant ones. The accommodations I've received to feel safe and comfortable are not unnoticed.Life is too short to be upset at something we can't control and the employees here most of time have no control of the days events. Patience, compassion and kindness go a long way.

Mm M

2 months ago on Google

Install an espresso machine so the parents can pay for a cup of coffee while we're waiting

Helen Palmer

3 months ago on Google

Received excellent care from 2011 to now. Noticed my sisters psych nurse abruptly left. My psych nurse abruptly told me he was leaving and December would be his last month. He refilled my meds and told me I would be assigned to a new psych nurse. I was assigned to Amanda Lum. Our appointment was in January. She took me to her office refused to make eye contact looked at my medication s, and told me she was removing one medication and that she wasn t happy about the other medication, but she did send a prescription to my pharmacy for a one month supply when I usually get 90 days. I attempted to explain my original diagnosis she cut me off and repeated that she was removing me from the one medication, that would cause me to relapse to my original condition, and also cause seizures which it was prescribed to prevent.I called and spoke to the assistant director who said he would sit with me at my next appointment to clear up my medication management. I then received a call stating that Amanda Lum had a family emergency and I could not be seen until March 10 at which time I would be completely out of my medication and would be experiencing seizures. I was told that someone would call me and make sure that my medication s were refilled. No one ever called. I then wrote a letter detailing my medical history from childhood, including a severe traumatic brain injury. Someone called and told me they d received a letter They would reschedule me with another psych nurse.I showed up today and was directed to the office of Jennifer Bailey psych nurse medication management. She told me the medication I was taking was not an anticonvulsant. I told her it was she told me it was not. I asked her to just google it then if she didn t believe me. She simply stated it was not an anti-convulsant. I googled the medication and on the website Cleveland Clinic it stated the medication was now called an anti-seizure medication, but was once called an anticonvulsant. So she was using a semantic technicality to gaslight me into claiming that my medication was not an anti-seizure medication. She made it clear I was being punished for my letter of complaint.She continued to bully me to tell me that I was making up my past medical history that there were no records of my past medical history that she was taking me off my ADHD medication due to the fact that it had severe cardiovascular dangers, and that she refused to prescribe it any longer because Suncoast did not want to get sued if I drop dead of a heart attack. Then she said the only thing she would prescribe was an SSRI and Seroquel, which both cause negative cardiac events, including stroke and seizures. Make it make sense.Jennifer Bailey was extremely abusive to me the entire time I was there and gaslit me every step of the way. If I wanted to be abused and gaslit, I would return to my ex-boyfriend. She told me that my problems were not psychiatric and that I needed to see a neurologist and stop coming to Suncoast Mental Health for my psychiatric treatment. Even though I had already been a patient there for 14 years. I told her that I did have a psychiatric illness and I wished to continue receiving care, as I did not have insurance. She again reiterated That I needed to go to a neurologist to continue my care. Another irony is that the doctor at Suncoast is Dr. Marco Rabines who is a psychiatrist AND a neurologist so if she wanted me to see a neurologist, she could ve taken me across the hall to Dr. Rabines office. She then told me that I had taken up enough of her time and to leave.I have now researched psychiatry malpractice:Misdiagnosing or failing to diagnoseFailing to prescribe the necessary medication based on the patient s condition.Prescribing the incorrect medication and/or dosage.Physical, verbal, or emotional abuse.Abandonment-without reasonable notice or a reasonable excuse, while failing to provide the patient with an opportunity to find a qualified replacement care provider.Beginning Monday, I will secure an attorney. If anyone has a case contact me.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

6.9 / 10

Gallery

Suncoast Center - 4024 Central Avenue FL 33711

The facilities at Suncoast Center - 4024 Central Avenue in Saint Petersburg, FL 1

The facilities at Suncoast Center - 4024 Central Avenue in Saint Petersburg, FL 2

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Inpatient

Clients typically choose inpatient rehab when they are in early recovery or are experiencing a crisis that puts them at an increased risk of relapse. They reside at the treatment center for the length of their program, which may range from two weeks to more than 18 months, depending on the program design. Intensive psychotherapy is often the primary treatment modality, but clients in inpatient care may also receive holistic treatment and recovery-focused life skills training.

Intensive Outpatient

Intensive outpatient programs (IOP) involve frequent and robust therapeutic sessions for clients requiring high-level care. Clients may engage in a combination of medication assisted treatment (MAT), addiction counseling, recovery skills training, and holistic therapies for a minimum of nine and a maximum of 20 hours per week. Intensive outpatient rehab is designed primarily for persons in early recovery, those exiting detox or inpatient care, and those at an elevated relapse risk.

Aftercare Support

Rehab aftercare programs are a collection of highly individualized services designed to promote long-term recovery. These services evolve as your needs change. Case managers and recovery teams typically begin formulating the rehab aftercare service plan early in the recovery process to facilitate your reintegration back into the home, workplace, and community.

12-Step

12 step programs support recovery through emotional, psychological, and spiritual development to address the root causes of addiction. These programs are peer directed, with participants regularly attending 12 step meetings, which are anonymous, free, and accessible day and night, year-round. Recovery is based on "working the steps" to understand the source of addiction, take accountability for one's life choices, and relinquish control for that which cannot be changed. Age-specific, gender-separate, and other specialized programs are widely available.

Sober Living Homes

A sober living home in Florida often serves as a transitional residence for individuals coming out of inpatient rehab. This helps those in recovery avoid isolation that can sometimes happen after they return home from treatment. It offers a supportive environment where they can practice skills learned in rehab. Offering a combination of structure and freedom, men's or women's sober living is a good stepping stone to independent life in recovery.

Intervention Services

If a person with a substance use disorder continually denies their problem or refuses to get treatment, a drug intervention in Florida may be necessary. Intervention services can help mediate the intervention by providing an addiction expert. This professional can de-escalate situations and facilitate a healthier discussion between the individual and their loved ones. Specialists can also help families handle issues they don't know how to navigate on their own.

Medically Assisted Detox

The first step of the recovery process involves the removal of all drugs and alcohol from your system while under 24/7 medical supervision. Known as a medically assisted detox, you are closely monitored by medical staff who can provide medications, if necessary, to help alleviate any potential withdrawal symptoms. Medical detox is usually followed by a period of inpatient addiction treatment.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Equine Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

As a short term therapeutic method, motivational interviewing in Florida requires only a couple of sessions. During these sessions, you'll have the opportunity to talk about your circumstances and any discrepancies between your current situation and future goals. You'll then decide for yourself what changes you want to make.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills are the core skills you need for daily success. They can include self care, stress management, daily routines, and emotion control. Rehab treatment includes the development of these skills so you have the tools you need for long term recovery.

Types of creative arts therapy in Florida include playing music, writing poetry, journaling, dancing, painting, and sculpting. These expressive activities can help you process emotions and work through challenges with the guidance of a creative arts therapist.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Amenities

Residential Setting
Private Rooms

Staff & Accreditations

Staff

Jean Pierre

President & CEO

Kristin Mathre

COO

Dustin Sode, CPA

CFO

Marco Rabines, MD

Medical Director

Tasha Wilkerson, LCSW

Director of Clinical Services

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Florida

Contact Information

(727) 327-7656

Website

4024 Central Avenue
Saint Petersburg, FL 33711

Get Help Now - 727-371-9497

Rehab in Cities Near Saint Petersburg

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Reviews of Suncoast Center, Inc.

2.3/5 (100 reviews)

105

Google Reviews

2.3 (100 reviews)

Audrey Carr

1 week ago

I cannot catch a break. The first therapist named Elizabeth left the company with no goodbye. The second therapist named Elizabeth used me as her therapist. This was a big stepback. Then lady at the desk gave me a therapist name Serena. She doesn’t take my insurance. Get it together.til then I’ll go somewhere else

Skoffles

I'm currently at my breaking point with this facility. I have left a total of 4 voicemails inquiring about my medication, and I have YET to recieve ANY response from them. I have done my due diligence and have contacted my pharmacy and was informed that I need to contact the provider. It has been a bit over a month that I've gone without medication due to other circumstances that have come up out of this singular issue.

Patricia

3 weeks ago

Staff have been friendly however when my daughter taking a psych med that she is having side effects from send her to the ER several times don't you think the medication would be changed instead of the idea that because so many other people are taking this med and it hasn't affected them, that my daughter should take it too even though she has severe skin rash all over, swollen lips, urine retension, extreme fatigue, extreme dehydration (which is bad for a person who is already dehydrated from an ileostomy she has) and nausea? Going to go allergist as ER has recommended but takes time and if she dies of this allergy problem with this med, that will be on prescribers conscience. She has to take this med as she is in assisted living and if she doesn't take it then assisted living can't keep her as she must be on some kind of psych drug. My daughter has nowhere else to go live. As you can see, my daughter is suffering on this drug and her immune system is down because of a recent lobectomy and also existing top lobe lung cancer which has yet to be addressed. My daughter is between a rock and a hard place. She has always had a rash with this med but because of her immune system being down her body cannot fight the allergies. My daughter is now open to asking for Abilify which her body can handle - this has been suggested for her to get back onto Abilify from my daughters recent visit to the psyc ward at St Josephs Hospital in Lutz. My daughter had reservations about this med as she was told it caused breast cancer and she got breast cancer but my daughter now wants to go back on Abilify as she tolerated that med well as far as side effects went. Please respond to this post.

Noir Garçon

1 month ago

Extremely Disappointed with Suncoast Center – 3 Hours Just to See a Nurse I rarely leave negative reviews, but my experience at Suncoast Center was beyond frustrating. I waited over three hours just to see a nurse for a medication appointment — not even a doctor. That’s completely unacceptable, especially when people rely on timely access to their medications for their mental health and well-being. There was no communication, no updates, and no sense of urgency or concern from the staff. If you’re going to make people wait that long, the least you can do is acknowledge it or offer an explanation. This kind of delay shows a lack of respect for patients' time, especially those dealing with already difficult circumstances. Suncoast needs to do better. People deserve reliable care, not to be left waiting endlessly just to receive the most basic support.

william

A few years ago I was hospitalized and had to deal with the worst social worker from this place. He misgendered me, deadnamed me, sent me to a hospital that I didn't want to go to because he lied and said the others were full, my family at the time called the other hospital that he said was full and the hospital informed them that they had "plenty of beds".

2 months ago

Install an espresso machine so the parents can pay for a cup of coffee while we're waiting😁

Molly

3 months ago

Unprofessional

Received excellent care from 2011 to now. Noticed my sisters psych nurse abruptly left. My psych nurse abruptly told me he was leaving and December would be his last month. He refilled my meds and told me I would be assigned to a new psych nurse. I was assigned to Amanda Lum. Our appointment was in January. She took me to her office refused to make eye contact looked at my medication’s, and told me she was removing one medication and that she wasn’t happy about the other medication, but she did send a prescription to my pharmacy for a one month supply when I usually get 90 days. I attempted to explain my original diagnosis she cut me off and repeated that she was removing me from the one medication, that would cause me to relapse to my original condition, and also cause seizures which it was prescribed to prevent. I called and spoke to the assistant director who said he would sit with me at my next appointment to clear up my medication management. I then received a call stating that Amanda Lum had a family emergency and I could not be seen until March 10 at which time I would be completely out of my medication and would be experiencing seizures. I was told that someone would call me and make sure that my medication’s were refilled. No one ever called. I then wrote a letter detailing my medical history from childhood, including a severe traumatic brain injury. Someone called and told me they’d received a letter They would reschedule me with another psych nurse. I showed up today and was directed to the office of Jennifer Bailey psych nurse medication management. She told me the medication I was taking was not an anticonvulsant. I told her it was she told me it was not. I asked her to just google it then if she didn’t believe me. She simply stated it was not an anti-convulsant. I googled the medication and on the website Cleveland Clinic it stated the medication was now called an anti-seizure medication, but was once called an anticonvulsant. So she was using a semantic technicality to gaslight me into claiming that my medication was not an anti-seizure medication. She made it clear I was being punished for my letter of complaint. She continued to bully me to tell me that I was making up my past medical history that there were no records of my past medical history that she was taking me off my ADHD medication due to the fact that it had severe cardiovascular dangers, and that she refused to prescribe it any longer because Suncoast did not want to get sued if I drop dead of a heart attack. Then she said the only thing she would prescribe was an SSRI and Seroquel, which both cause negative cardiac events, including stroke and seizures. Make it make sense. Jennifer Bailey was extremely abusive to me the entire time I was there and gaslit me every step of the way. If I wanted to be abused and gaslit, I would return to my ex-boyfriend. She told me that my problems were not psychiatric and that I needed to see a neurologist and stop coming to Suncoast Mental Health for my psychiatric treatment. Even though I had already been a patient there for 14 years. I told her that I did have a psychiatric illness and I wished to continue receiving care, as I did not have insurance. She again reiterated That I needed to go to a neurologist to continue my care. Another irony is that the doctor at Suncoast is Dr. Marco Rabines who is a psychiatrist AND a neurologist so if she wanted me to see a neurologist, she could’ve taken me across the hall to Dr. Rabines office. She then told me that I had taken up enough of her time and to leave. I have now researched psychiatry malpractice: Misdiagnosing or failing to diagnose Failing to prescribe the necessary medication based on the patient’s condition. Prescribing the incorrect medication and/or dosage. Physical, verbal, or emotional abuse. Abandonment-without reasonable notice or a reasonable excuse, while failing to provide the patient with an opportunity to find a qualified replacement care provider. Beginning Monday, I will secure an attorney. If anyone has a case contact me.

Danielle Ennis

They are here to help those who want it and some that don't. If you feel that you may be better just to be able to talk to someone that is a good start. They are great people. Doing a handful of jobs to help our community.

Frank Prueter

The bad reviews are very mysterious. My partner and I have been using Suncoast Center services for several years and they have been nothing less than a blessing. I hope they gain a better reputation here with the reviews.

Treana Smith

4 months ago

I took my 28 year old son to talk about meds for his schizophrenia. After years of difficulty, someone at this location recognized what we needed. They saw the family, not just the patients need. I am truly thankful. Never saw anyone get through to him like the gentlemen she had assist her. For the first time since his childhood, I saw my son cry all the way home. It hurt to watch, but I was seeing him releasing his emotions for the first time in years. Bless you all.

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